Great service, in & out, employees are great, clear, direct, and friendly. Gave some good…read morerecommendations for riding groups in the area, my new go to bike place!!

Just visiting for the weekend and needed a new tube. Took my bike in and they had time to change…read morethe tubes and give it an entire tune up. Found out portions were wired improperly and now the bike is as good as new. Will was awesome and kept us informed regarding diagnostics and pricing throughout the process. Bike was done in a few hours, very pleased.

Rented bikes for 2 days. Velo City Cycles gave us the 2 day rate although we had a day off in…read morebetween. The bikes were Cannondale, quite new and well-maintained. The staff were very accommodating and helpful adjusting bike fit. I definitely would rent from them again if in Holland!

Super easy to rent bikes here with a super friendly staff. Shop was awesome filled with inventory…read moreand the process to check in our rentals and get us on our way was fantastic. Almost too easy if there's such a thing! Impressive!

Loose Spokes is a shop that'll always be after my heart. I had a Bianchi restored and refurbished…read morethere and the results were amazing! Thank you Jack, Christian and Sue!

Service was great, they were friendly, helpful and fast. Planning on going back if I have any other…read moreissues. They also have a distillery opening on the other side of the building!

A few years back, I was taking my kiddo for a bike ride. I had one of those carts that hooks onto…read moreyour bike for little kids on it. I was in sweats and a baseball cap. Well, we were scooting down the road, when the tire starting going flat. I decided to ride to this store to buy a portable bicycle pump. When I arrived, I asked if they could help me pump my tire up so I could get home (planning on buying the pump after). The man sized me up asked if I bought the bike or the trailer there. I said no (they were a gift). He said "well since you chose to spend money somewhere else, I can't help you" and refused to pump up my tire. He then turned his back and went back to doing whatever he was doing. I left without purchasing the pump. He lost at least $50 that day by being rude. I just spent $1,400 on a mountain bike last year, and $800 on a cruiser bike- of course I didn't go here to buy them. I hope they have improved their customer service since then. It was a while ago, but I think it should still be said, as I still feel the sting of his incorrect perception of me.

I had my older road bike serviced here and the customer service was exceptional -- both dropping it…read moreoff as well as picking it up. I can't imagine any of the individuals I worked with treating me the way that one of lower star reviewers experienced. The prices were fair and competitive to the other shops around the area. It took about a week to have a full tune up done (as well as a few other fixes I requested) in the middle of July. I can't see any reason at all not to recommend this place for repairs. Very impressed!

These people were so kind even though I didn't purchase my trike from them. Found out they will…read morebuild a Catrike for you if you ask. My new favorite bike (trike) shop.

Keith ,Rob and owner Aaron one of best people if u wanna get bike recommend you get one u from here…read moreu won't regret it

Wonderful, helpful staff and a nice selection of bikes. We came in (unknowingly) close to closing…read moretime to browse their bikes, and were still met with friendly, knowledgeable service. We ended up purchasing 3 bikes- 2 Electras and one Trek-which they delivered to our home free of charge the next day. (We didn't have space in our vehicle). We had to come in a few days later due to a flat on my son's bike and were offered the same friendly service. I was fully expecting to pay for the tire repair but they said don't worry about it and I was on my way in about 10 minutes.

Good folks, excellent service. Handled a helmet replacement warranty for me in a timely manner…read more Bought a couple bikes here over the years, good fit.

I recommend GRHD for all your HD needs Sales, service and…read moremotor clothes are top notch!

Not only did I get to take a peek at the new lineup and chat with the team, my Vette had a fan…read moresensor go out on the road by their shop. Their team came down and told me anything I need, to help the situation consider it done. We have done business with them for over 5 years, and we will continue to. These guys and gals are great.

In a world where great customer service seems harder and harder to find, Cody is the exception…read more Every interaction I've had with him at Muskegon Harley-Davidson has been outstanding. He's been my go-to person for repairs, scheduling, answering countless questions, and helping me make informed decisions on upgrades and even tire choices. What I appreciate most is that his recommendations always come across as honest and based on experience, not as a sales pitch. You can tell he genuinely cares about doing what's right for the customer. Beyond his technical knowledge, Cody is simply a great person to work with and he's also someone who actually rides a Harley. He's approachable, patient, professional, and has a way of making you feel like your bike is just as important to him as it is to you. That kind of customer experience is rare, and it's the reason I'll continue trusting Muskegon Harley-Davidson with my bike. If Hot Rod Harley is thinking about who should lead the service department in the future, they don't need to look any further than Cody. Great managers aren't just knowledgeable, they earn the respect of customers and build lasting relationships. Cody already does that every single day. He's exactly the kind of employee who elevates an entire dealership and deserves to be recognized for it.

Hot Rod Harley-Davidson recently did a 124 big bore kit for me. They got me in and got it done…read morefaster than I expected. I was given instructions for break in after the 124 was done and tuned. During my break in period, the bike ran great. The bike is back at Hot Rod for the post break in service and dyno. I couldn't be more excited about this build! The quality of work that Hot Rod Harley-Davidson has shown has only been matched by their customer service. Thank you Hot Rod Harley-Davidson! Highly recommending Hot Rod to locals and visitors looking for outstanding service for whatever they need! Excellent job Hot Rod!