I was told yesterday that I had a nail embedded in my tire and since I am at least 150 miles away…read morefrom home it was in need of attention. Being Sunday not many places open for tire repair , but VIP was open. Staff were friendly , knowledgeable and helpful. I asked if it needed to be fixed and he recommended it due to the fact of my lengthy driving on the tire and causing more damage causing me to pay a bigger fee to repair it. I definitely recommend this business and will return for future needs.

Really appreciate the awesome service and support from the team at VIP in Burlington. Had an issue…read morewith the tire light coming on after hitting a pothole while on a long drive. Great guys! They were responsive and generally awesome during what seemed like a busy time in the shop. Their support of make-a-wish foundation is an added bonus.

My UVM son had a suspension issue while at school with me 500 miles away. He knows little about…read morecars and has a 2008 Sienna with 195k on it. I found Dolans here on Yelp. They could have told him it needed a $3000 flux capacitor. They identified the front struts and fixed them reasonably. They even sent pics of the failed strut . Thx I would trust them in the future

Exceptional service. Professional, very friendly, and reasonably priced. Highly recommend if you're…read morelooking for honest and dependable automotive services.

This mechanic has been great so far. We needed something reattached on the under side of our Mazda…read moreand they fixed it without issue. The big win was being able to make an appointment online and communicate via text. That is so rare and it's very appreciated!

I've only done minor things here, but left feeling good about things, and will be certain to use…read moreNew England Automotive if I ever do need a repair (my car is a Subaru, so maybe I never will!). The guys know how to communicate, and are good about giving some tips on maintenance.

Incredibly kind and helpful workers! I came in hoping to get a winter tire change (knowing…read moreabsolutely nothing about tires) and they were so helpful! They took the time to teach me what dry rot was and how to prevent it, even walking me over to my sadly dry rotted tires to show me what to look for. They even filled up my original tires with air before I left free of charge. They are incredibly friendly and kind local Vermonters.

I guess the positive reviews are from their friends, because no one there will call you back…read more Appointments scheduled online or via the phone number don't seem to exist in the store, and the store manager appears to be a figment of someone's imagination. Even the call center people can't get through to the store manager. I'd say avoid - but considering they are probably "too busy" i doubt this will affect their business too much. Shame

Bottom line: I highly recommend this company. The value was excellent. They are honest and fair. I…read morewish they were based in Atlanta. If you want more information, I was in town for a ski trip (from Atlanta) when my wind shield wipers tore and I needed fast service with multiple snow storms predicted for my long drive. I was near this shop when I pulled in and asked if they could help and Scott and team at VIP tires and services really gave me a VIP service. I was on my way next to Ohio (long road trip) and super pressed for time when the team went above and beyond by replacing my wipers and double checking my fluids to give me extra peace of mind for the trip. Thanks again for your service! I appreciate you!

it has taken over a day and a half to get four tires. I made an appointment for 9 AM on Tuesday…read more VIP didn't touch the car. Apologies all over the place, "bring it in on Wednesday and we'll take you first." not even close. The staff treats customers like trash. While I was waiting three other customers were screwed over as well.

E & E Tire saved the day for us! We had to travel back to New York and, soon after getting on the…read moreroad, we got a flat tire. We must've gone to four different tire places and all four turned us away. E & E was the only place willing to help us out. In just under an hour, we were back on the road. Thank you so much!! Laura H.

I had a terrible experience at your Riverside avenue , Burlington outlet today, 08/12/25. The guy…read morethat attended to me did a shabby job and packed my wet tires which removed from my car on my back sit without a plastic bag and when I told him that he messed up the seat, he started yelling and asked me to leave. He also over charged me and collected $130 to swap my summer tires to winter tires. management needs to do something about his attitude and his work ethics. It is horrible. Peter

I dropped off the car for a state inspection and to get the battery replaced. When I got the…read moreinvoice, there were five additional services listed totaling a little over $1,800. I had the chance to reject them, but it felt like a pretty aggressive way to try to upsell. After I approved only the necessary services, I got a notification later in the day that they had to add one more item to the invoice, a replacement mass airflow sensor. And I couldn't reject it if I wanted to pass the state inspection. I'm pretty skeptical that it was actually necessary, and if it had been included before I'd approved other charges, I'd have felt like I could get a second opinion at another garage. They had to order the mass airflow sensor, so I got my car back in the mean time. When I tried to drive it the next day, I got a warning "Check Hybrid System - Stop Vehicle in a Safe Place." When I stopped at a stoplight, the car wouldn't drive until I turned it off and back on again. I couldn't take it back to Girlington Garage because they'd closed for five days for some company event. I took it to another garage, they ran a diagnostic, and based on the results, I'm pretty sure it's related to Girlington fiddling with the mass airflow sensor. Honestly, I feel kind of scammed. The prices are really high, I feel like they tried to sell me things I don't need (and partially succeeded), and I got back a car I couldn't drive for five days. I will say, the Service Manager, Nya, seems really great.

Brought my car here to have my tires changed over. This is a 30+ year-old project car that I've…read morerebuilt over the past three years. It does not have power steering by design, and it's not required for a vehicle of this age. I've replaced almost everything on the car myself and have five years of shop experience, so I know what I'm working with. Before bringing the car in, I informed them about the existing issues. My rear tie rod bushing was bad because I was sent a defective aftermarket part from TrueHart. I had already contacted the company, and they apologized and sent a replacement. Since the car is lowered, I need that specific aftermarket tie rod for proper rear alignment adjustments. I made all of this clear ahead of time. I also explained that my front subframe was squeaking due to hitting a pothole and scraping my subframe, and that I already had replacement bushings on the way. I told them not to worry about these issues because they were already being addressed. I understand doing a pre-inspection for liability reasons. However, despite being fully informed, they flagged my inspection and then tried to upsell me on repairs I clearly stated I did not need from them. I never asked for diagnostic work -- I only came in for tires. Because they reported my car, the shop that previously inspected it ended up getting fined for issues that occurred after my inspection. My inspection was also set to expire in two months, so it wasn't even close to new. I want to be clear: I have nothing against the mechanic. My issue is with the service writer and how this was handled. In five years of working in shops, I've never had a worse experience. If you don't work on your own vehicle, be cautious. If they bring you a quote for additional work, I strongly recommend getting a second opinion before agreeing to anything. Based on my experience -- and what I've seen in other reviews -- this doesn't seem like a one-time issue. This is the only shop I've ever felt strongly enough about to write a negative review. Unfortunately, this was by far the worst experience I've had.

I really was impressed by the responsiveness and attention to detail from Vermont Tire & Service. I…read moreordered my snow tires online and had them shipped to VT Tire for mounting. The process was pretty smooth except I think their default service is set up for purchase and service in shop. So when I called about my appointment they had to check another system or another service member. It's not a huge issue but it did make me wonder how Goodyear gets away with calling their online service/order system easy. So I'm not sure I can blame VT Tire for that. Service took about an hour or so as the old lug nuts on the car needed replacement and the technician showed me in great detail why, which I very much appreciated. They got me on my way pretty smoothly. My only complaint is they did try to help by mentioning my TPMS warning light would be on after the new tires installed but should turn off "after driving some". Actually, the 40 minute drive home it stayed on and then when I finally stopped and checked tire pressures, one of the new tires was about 3-4 psi soft. After filling that up the light did go off. So I was a bit shocked that not all the tires were inflated to TPMS and mfg requirements before I drove off. But overall yes I would recommend these guys. They seem to know what they are doing and appear to have a system that gets you in and out the door quickly. Oh and also, they work Saturday mornings!

For a place that charges a great amount for snow tires they sure as hell don't accommodate their…read moreguests for changing tires. By the way, there are no appointments available, which is a really bad business model for people who actually have other things to do or work or school. I understand there's a great demand for putting on snow tires as well as taking them off, but a combination of their working hours and taking no appointments really doesn't help the average person.

Approximately 11 hours to get to my location. Ended up getting stuck twice having to winch…read morethemselves out. Trashed my neighbors mailbox's And then just took off, without a word.

I have been a client of hometown for 8 years and my folks even longer. They've always treated us so…read morewell, fair prices, short repair times, honesty and integrity; however, they just lost a decade of loyalty to one incredibly unprofessional phone call. On September 20th 2024, I brought my 2007 Honda Fit to Steve to take a look at some service lights and a funny noise. He fully diagnosed it on the spot, told me I needed to bring it back for a new transmission and new brakes and that he'd call some parts companies and get back to me with an estimate. He never contacted me again. A few nights ago, 12/2/24 my engine started billowing smoke late in the evening and I emergently had my car towed to hometown after hours, thinking that as a loyal customer they may be able to get me in. Instead, I got a phone call from Steve telling me that they have never and will never work on Honda Fits, my car is blocking the plows (there is no snow) and that I need to bring it elsewhere. I asked for a recommendation, and he told me that no one will work on a Honda fit and he won't send me to one of his friends. I brought up the diagnostics he did, and he told me that when he did it "6 months or a year ago" (actual timeline = 10 weeks) that he did indeed call me back with prices, "or maybe left a message". So in one conversation he both admitted that he did work on my car and looked into parts but that he also has never worked on my car and won't in the future. I think I asked one more question and he told me my keys were in the cup holder and hung up on me. Great business, Steve!

Town Fair Tires comes with my highest recommendation…read more I recently had new winter tires put on my 2011 Honda Fit. In this snowy, cold winter of 2026, The next day, both tires were flat on the passenger side ! When l approached the gentlemen at the desk, they informed me that the car was an older model subject to Vermont weather , that they could sand down the rust around the tires and put some lubricant on it. This was helpful and it worked. I was so appreciative of their kindness and professionalism. Thank you, Town Fair Tires. During such a grueling, busy winter , your prognosis and advice and (especially help about this car ) were most welcome. Our community is lucky to have you.

Avoid. They pulled…read morea weird bait and switch where they were going to tell me IF my car needed an alignment and then did it (and charged me) without permission. Also some gaslight-y/condescending "customer service" when all of my sensors lit up after they performed a winter tire change. No fun. No good.