It's very cool and it's very cool. The people that people there are very kind. Also the food is gasread more

This place is so much fun for the kids. I have a five year-old and a near two year-old. We were…read morehere for a birthday party and had so much fun! The slides are fun for all ages. They have a small area for the little kids, they have a fun café with all kinds of food. It's a great, one stop shop for birthday parties, plan to spend a few hours because there's a lot to do here. Fun for all ages. parking is plentiful in the Plaza lot. It looks like a small place from the outside, but it's full of fun and its own little world on the inside. Give yourself a little time for the waiver because it takes a second!

We celebrated our son's 3rd birthday and everyone had a great time. The owner, Brittney, is super…read morefriendly and communicative. Both kids and adults enjoyed feeding the animals and hanging out at the farm!

I bought three female chicks, two of which turned out to be roosters. The website indicates they…read moresex the chickens with 90% accuracy, but were significantly less accurate with ours. When I reached out about a partial refund and offered to return the roosters, this is the response I got: No, actually, that only means it's not 100% accurate. Our policy is listed on our website. We do not guarantee, refund, return, swap, or exchange. This is an extremely standard policy across the board for any Hatchery or place of business that sells chicks. If you have a rooster you can give it away for free on Craigslist. Next time go ahead and shop at tractor supply. Buy your chicks from there and when you get a rooster try to call them and make them take it back and see what happens. Best, Brittney I'm so glad I didn't book my niece's birthday party here because the level of customer service leaves a lot to be desired. On a side note, we have bought many female chickens from Tractor Supply over the years and none have been roosters. Not even one.

We were visiting from Omaha and looking for something indoors to do. We found this on Yelp and…read morefigured it looked just good enough to enjoy a few hours. The price was $21 per kid+$4 for socks, making it in the middle of cheap and expensive. With limited options for any better price point we ended up attending. I will say, as someone who visits the Rainforest Cafe, this is like an interactive spot! I loved the whole play area. It's sky high with a ton of things to climb and play on. We have a 7 and 10 year old and both had a ton of fun. I got a play card to play some games and we got our fill of fun and burned energy by the end. It is definitely on the older side of play places, but I found it nostalgic. It was like chuck e cheese meets the wild. I would recommend it if you were looking for something to do.

Employees were not any too nice. They were not mean or anything ... just more devoid of…read morepersonality. Many arcade games did not work. Not hardly any balls in Down the Clown, Pinball game with no working ball, etc. Play area was fantastic. Kids definitely enjoyed that part. This is what is unique about the place and the reason to come here. The giant tree is magical. The snake slide is really cool. We all like the aquarium that is incorporated into the play structure. Parents do not have to pay to play if you prefer to be a spectator. There were many massage chairs around the play floor and signs saying you could only sit in them if you were paying for a massage. That said, I wanted to use one, but I couldn't find one that worked. Just kind of gives the place a lower end vibe. They do have one ride (Frog Hopper), but you need to go request an employee if you want to ride it. They give you the feeling that you are annoying or bothering them if you ask them to come over to operate the ride. I do not like having that feeling so my kids only went on the ride once. Tried the food. It was okay. Nothing gourmet, but it is typical for the quality one usually finds at these indoor kid play places. Nice that they had Icees available.

The arena is decent and the obstacles are well constructed. It's often very hot and stuffy in…read morethere, so pack water and electrolyte solution = 3 stars The rental gear is pretty worn and the rifles often jam or don't fire, resulting in multiple swap-outs. Can't complain too much since it's only $15 to add a rental package online ($18 in-person, which is annoying). How about raise it to $20 flat and get some new gear that works reliably = 2 stars The Pro Shop has a good selection of guns and accessories at fair prices compared to online Airsoft retailers. The knowledge of the salespeople however, isn't as good. I get better answers from AI on my phone while standing at the counter. The online reservation system is AWFUL!!! The website is difficult to navigate unless you read by picture. Looks more like multiple flyers glued to a screen that have hidden links in some, but not others. When you select a date, time, and location you end up with the right date and location, but varying times. I booked for 2 people for the 12pm - 4pm session and ended up with one at 12pm and the other @ 4:30pm. = 1 star The staff is friendly and generally helpful in getting issues worked out. That definitely helps, but with all of the online reservation stuff that has to be un-FUBARed, it takes away from the experience and play time. I'm not a web designer, but with most people using technology to purchase goods, services, and experiences, you'd think they'd do some market research to gather feedback on how to build a user-friendly website. We haven't tried any of the other Airsoft locations in Phoenix, but after our three (3) past experiences, I'm ready to move on from VIP Airsoft. It kinda sucks, because this place is close to our house and easy to get to.

Grandson has the best time! He attends weekly! The staff is always so helpful! Great place for…read morebirthdays etc...

We had a great time spent about 2 hours. We had a 1, 2, 3, and 5 year old. We were greeted at the…read moredoor right away. We purchased a play pass the best value for our group. Lots of cubbies to store shoes and bags. A good size open space with lots of different play area. With the openness you can see everywhere. The 2-5 year olds had a great time on the trampoline, dressing up, play on the ride on toys, and playing hide and seek. The 1 year old still not a walker options were limited, but still crawled and watched every thing. I do agree with the lack of cleanliness review. It does need a good cleaning. You definitely need to wash your hands after playing here. No one did any in the 2 hours we were there. It was great that they had a snack area for the kids. Lots of tables, chairs, and even a microwave. They did have a broom, paper towels, and sink we just cleaned up after ourselves. This place is a great way to beat the heat and let kids run free in a safe space. The price is good and you can leave and come back if you get a stamp. I really like the cute artwork on the walls that was for sale. I would definitely recommend!

I met a friend here with our kids and it was really fun. The kids loved all of the different…read moreequipment, costumes, and toys. We stayed for a couple hours, seemed worth $15. I'd go again. Don't forget to bring socks!

After researching Urban Air, we decided to go all in and purchase memberships for our family. Three…read moreUnlimited memberships and about $730 later, we were excited to see if the experience would live up to everything it promised. The Good There is a lot to like about Urban Air. The variety of attractions is impressive and gives kids plenty of ways to stay entertained. Between the go-karts, free-fall ride, rock climbing walls, laser tag, elevated obstacle course, and trampolines, there is no shortage of things to do. The go-karts were one of the biggest hits of the day. Our kids absolutely loved them and would have happily ridden them over and over. They were easily one of the standout attractions and one of the main reasons we felt good about purchasing the memberships. Laser tag was another highlight. The arena is surprisingly large, and the equipment feels like what you'd expect from a dedicated laser tag facility rather than a side attraction at a trampoline park. It was probably my personal favorite attraction. Most importantly, our kids had a blast. They left excited and already asking when they could come back, which is ultimately what matters most. The Bad The biggest surprise came when we learned that some attractions included with the "Unlimited" membership are not actually unlimited. We discovered this when an employee marked our kids' wristbands to track how many times they had ridden the go-karts. Since the go-karts were one of their favorite attractions, it was disappointing to learn there was a limit on something they enjoyed so much. What made this more frustrating was that when reviewing membership options, the pass advertises "Full Attraction Access Included." Based on that wording, I naturally assumed that meant unlimited access to all attractions during a visit. Instead, it appears the "Unlimited" portion refers more to unlimited visits throughout the month rather than unlimited use of every attraction once you're inside. To be fair, there may be details somewhere outlining these restrictions, but during signup and while reviewing the membership information, we couldn't find anything clearly explaining which attractions have limits or how many uses are included. Greater transparency upfront would go a long way toward setting proper expectations. Fortunately, our kids didn't seem bothered by the limits, but it was still an unexpected surprise. The Ugly My biggest concerns involved safety oversight and supervision. The employees we interacted with were friendly and polite, but many appeared quite young, and there were multiple occasions where staff seemed more focused on socializing than actively monitoring attractions. This was particularly noticeable in the rock climbing area, where children were climbing 20+ feet into the air while attached to retractable harness systems. The equipment itself appeared safe, but active supervision is just as important. Another concern involved the free-fall ride. During our visit, the ride was out of service, but the exit gate was not properly secured. Because of this, children were able to enter the attraction area through the exit and begin accessing the ride before an employee noticed and redirected them. Thankfully the ride was not operating at the time, but it took a moment for staff to recognize what was happening. While no one was hurt and the situation was corrected, it reinforced some of the attentiveness concerns we observed throughout the visit. For a facility designed primarily for children and featuring several higher-risk attractions, supervision and securing access points should be top priorities. Overall Despite the concerns, we still had a positive first experience. The attractions themselves are genuinely fun, the facility offers a lot for active kids, and our children had an amazing time. Because we've already invested in the memberships, we'll absolutely continue visiting and will be interested to see how future experiences compare. It's possible that visiting on a Tuesday evening during the summer contributed to some of the staffing and supervision issues, especially since the park wasn't particularly busy. If I could give half stars, this would probably land around 3.5 to 4 stars for me. The attractions, especially the go-karts and laser tag, are excellent and delivered exactly what we hoped for. However, the lack of clarity around "Unlimited" membership benefits and the safety oversight concerns keep it from earning a full five stars. Urban Air has the potential to be a fantastic family value, but clearer communication and stronger attention to supervision would make the experience feel more aligned with the premium price of admission.

I took my four kids here and ended up spending close to $200. I wouldn't mind paying that if the…read morefacility was clean and well maintained, but unfortunately it wasn't. We arrived right when they opened on a Thursday morning, so it wasn't a matter of the place getting dirty throughout the day. The facility looked like it desperately needed a deep cleaning. There was a dead cockroach on the floor, many of the surfaces looked like they hadn't been wiped down in a while, and the foam pit was especially concerning--the foam blocks looked old, dirty, and in need of replacement. For what admission costs, I expect the facility to be maintained much better. My kids still had fun, but the lack of cleanliness made it hard to enjoy the experience, and I don't feel the condition of the facility matches the premium price. On a positive note- the staff was very friendly.

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

I went here when it was Gravity but it seems like Rush has since bought it out. Rush has done a lot…read moreof things to the place and it is much better than Gravity was. The main staples are still there - rock climbing wall, dodgeball court, jousting, basketball, gymnastic bounce/pit, and main trampoline area. The tall towers, harnessed trampoline, gravity wall, skywalk and miscellaneous arcades remain as well. But they've added a massive amount of climbing areas, general seating, and party rooms. The kid/toddler play area is pretty massive in itself - about as big as other places' main areas. But they'll they have a massive four level main climbing area. Truly massive. They also added an obstacle course that is pretty big and nice. The party rooms look very nice as well (previously you'd just have a table on the side). Here on a Sunday and they have the NFL games on for the parents. Lol. The bad. The bathrooms are crap. Either missing doors, without TP, or without paper towels. Floors are a bit dirty looking -could use a buffing clean. As for price, get the Groupon! Do not pay full price you schmucks. We literally bought ours while at the desk.

If you are looking to challenge yourself or your child, this is the place. Both my daughter and I…read moretake classes and they are an absolute blast. All the coaching staff is amazing and super supportive. You won't find a better team!

The staff is incredibly helpful and friendly. The facility is clean, well lit, and comprehensive.read more