I'm overseeing my mother's house and walked into a 37 degree home. I had already closed my mother's account because the house is being sold but we have no firm date yet. Brideau had a tech out there within 30 min. It took him about 15 min to fix the problem. They were prompt,, thorough, and professional with every interaction I've had with them. I would recommend Brideau for any heating needs. read more

Last few times they came to do maintenance on our furnace it wouldn't work the day after. Then they'd give us trouble about coming back out to fix it. This time we asked for just 100 gallons of oil and they gave us 200 or so instead. We couldn't pay for all of it now. They even had the audacity to charge us interest despite this being their mistake. read more

Brideau Oil has given us loads of trouble last year, and this year we're having even more so I felt compelled to write a review. Glossing over the issues from last year, this year we're having issues because we had a major outbreak of mold in our basement. We had to do a huge cleanup of the mold. It was terrible. Part of our service contract is annual maintenance on our boiler. We booked them for Oct 3rd and they were supposed to show up. Instead, we got a message (that morning) saying that due to an emergency they were cancelling. We called back to reschedule and they "can't" do the maintenance required to turn our boiler on for another month now, and WE ARE PAYING THEM for oil every month, yet we are freezing. The kicker is they told us "The mold won't spread if we turn our boiler on." Honestly, with how unreliable they've been we don't believe them. We're freezing and it's only going to get colder and the two space heaters we have aren't doing it and won't hold up as time goes on. Plus, it's literally under contract that they do this for us yearly. On top of that, if we turn our heat on and mold spreads through our house we have a much bigger problem on our hands. Such irresponsible advice. THEY cancelled on us. We have NEVER lapsed on our bill. THEY should make this right. I can't recommend this company, and right now I am very unhappy and very cold. :( read more

So where do I begin; we use them for our oil and have had zero issues. We chose to go with them for our new A/C and that was the first mistake. We got a quote from them and it looked good and competitive with other quotes. The salesman (Wayne) told us since we have 2 units it would be 3 days and an extra guy so that's why it was a bit higher since they need the extra help to get the unit in the attic. The first day arrived then sent 2 guys who pulled out both A/C units, unpacked the new ones and then left saying they would be back tomorrow. However one of the new units was damaged so they had to get a new one from the factory but since the old one was pulled out already I did not have a/c on my 2nd floor. Fine as long as I have a/c on my main floor I can deal with it. They said sure probably tomorrow. The second day they (3 guys) started installing the first floor unit and almost finished installation. They got most of it installed and said they would finish tomorrow. This is happening while I am working with the salesman to get a new 2nd unit. Still don't have any A/C in the house. The 3rd day they send one guy who starts to finish then says he needs an electrician to start it up as they found an issue with the panel. The electrician can't come out today (despite the original job being 3 days; so was he never scheduled in the first place???). Day 3 update: everything is prepped for the electrician , hopefully everything comes up tomorrow then we will have 1 a/c. No eta on the electrician... he will show up when he gets here. According to salesman " As for the electrician, I am not 100 percent certain what transpired there but I heard that he had put it on the wrong day on his calendar and had already committed to another project for today, thus him being there tomorrow" So it looks like a scheduling error. He called his lead tech who said the same thing. Still don't have any a/c in the house. Now this 3 day job for 2 new a/c units which I paid 17k for has turned into 1 Unit for 4 day install hoping we can finish on the fourth day; with no ETA for the 2nd unit. Did I tell you I had to adjust my schedule since this turned from 3 days into 4 days and possibly who knows to get the 2nd air handler. I will update this review as things happen. day 4: The electrician arrived and did his work; and guess what the air handler doesn't turn. I am contacting the office now to see what can be done. I would think twice about using them in the future for HVAC work. The oil delivery has been great and competitive pricing. read more

Needed to replace my heating oil tank. No small task. Kris and Jayaar arrived to do the installation on 11/1/2023 by 9:30 as promised. They did a great job! and were finished by 4:30! I was amazed! The job included Kris needing to go back to Fitchburg for another pump because the one they had was faulty. All done in only 7 hours! read more

Mark: 1) The information I got on what was installed came from your front desk and the technician that called me. The technician stated clearly that a new Riello burner was installed. If that information is not correct you need to take it up with your staff. What is installed is not as your staff described. 2) The furnace is certified for a two stage Riello burner. After consulting with both ThermoPride and Beckett it was agreed that the wrong burner was installed and the controller was not changed to one proper for a single stage burner. If your technician was competent, these facts would have been noticed. The controller would have been changed and the correct burner installed. They are now well documented and verifiable. If you disagree with these facts please take it up with the manufacturers. 3) The unit is being brought into compliance, with proper approved parts by a competent technician, with guidance from the manufacturer. read more

They have the best emergency after hours oil service going willingly going the extra mile for there customers and when they can even none customer out of oil that others will not nights and weekends. read more

Brideau (for us, formerly Ashby Oil) has excellent customer service, and on phone help, an easy to use online website, and discounts for early payment. I'm a Realtor, and they are on my recommended list of service providers. read more

I wish I didn't have to give them ANY stars. They are the most unprofessional crew. Brideau installed 2 gas furnaces at our duplex within the last 2 years. The condensate pump started leaking on our tenant side. We called them and Chris was going to come over the following day. We received a call from a woman at Brideaus who didn't seem to have any patience in hearing our issue. She kept interrupting my husband. Her final word was "they no longer work on gas furnaces". He tried to explain to her that it was their company that installed them and now we were having issues and we need them to fix the problem. She refused, my husband asked to speak with the owner who also refused to even speak with us. We called several other companies for help, they were very busy with their schedules and couldn't come to our home for several days which we understood. At least they were willing to come over. We then called Stroup Plumbing & Heating in Leominster and he came over the same day. Probably the worst decision we made was using Brideau. read more

I booked an appointment close to two weeks ago to get set up as a new customer. The appt was for 11am. To save me a day off work, My daughter got there at 1050 - hauling kids and a disabled person to sit in front of the house. At 1115 she called me to confirm the appt. I called brideau and they confirmed that he was "on his way". Called again at 1130 - was told the sales person thought the appt was for 1pm. (But he was on his way - right?). Had my daughter cancel with them. Hopefully will have better luck with another company since brideau showed exactly what their service and Customer care levels are. read more

Brideau was my oil provider for the past 4 years. Their service contracts are amazing and no matter what plan you want to be on for oil delivery, they will work with you to make sure it fits your budget and needs. Their customer service is fantastic. We had an emergency call during the winter one year when my son was 6 months old and the boiler stopped working. They responded to the call within an hour and was able to get our system up and running again. Great company. Reliable and friendly! read more

These guys are great. 13 years I've never run out of oil until I had my boyfriend move in. We didn't even think of the extra hot water usage. We were two days away from an estimated fill date when we ran out. Of course it was the weekend. I assumed we would have to either wait til Monday or pay an emergency delivery fee. Neither! They were out on a Saturday within an hour of the return phone call and hooked us up. read more

This past year myself and young kids had a boiler back fire and we ended up in the hospital with carbon monoxide poisoning. Being my first house, i contacted Brideau for the emergency repair (after almost dying with my children and being discharged after a day at the er), I paid them almost $400 immediately for the repair. However, the lady from the company called the service guy and told him to do bare minimal service to just start it. Excuse me, my children and I almost died and you would have no regard to that fact and the fact I am paying you for a service (even though I am not a "regular" customer). Good thing the service guy was honest and told me. The service guy took it upon himself to call another member and fix it accordingly despite what she told him to do at that time. I called the owner of Brideau and explained the situation only for him to have no regard also. He was rude, discourteous and thoughtless that I even called him to tell him about the disgust and disregard for me and my child's lives. ON that note, now i have billing calling for payment that has been addressed, checks cashed and harassing my husband.I would never ever go to Brideau. There are multiple people who have complaints of them dehumanizing their customers and exhibiting this behavior. DISGUSTING EXCUSE FOR A BUSINESS. I would never want anyone to experience what I did.PS, they are awesome at delivery quickly (as to take your money as quick as they can). And side note, my boiler was not fixed accordingly and i had to hire another company to do the job right. I would give them no stars. Hopefully I can warn at least one person so they do not have to go through this. read more