I was blindsided (haha) by a requirement to get my 18 month old an eye exam when she started daycare. Don't love the chains and wanted to stay in network, and this office was covered, has a doctor that specializes in pediatric optometry, and convenient right off the highway. I was a little worried about the reviews but encouraged by the fact that the owner responded to the other reviews, saying that the staff and doctors had changed, so I decided to call and see how the front desk seemed (I think you can tell a whole lot about a doctors office by the front desk) When I called, I asked the scheduler if I could get my eyes checked too, since I've been having a hard time seeing my computer but just ignoring it. She was really nice about it and got my daughter and I in back to back appointments the following week. I wasn't sure how the exam on my daughter would go, but the techs really did a great job. She threw a fit when they put eye drops in her eyes, but they had her back in good spirits in no time with all their tricks and toys. The doctor (we saw Dr. Quirin) was great. She explained every step to me as she went. It's pretty neat how they test little kids. You can tell she loves children - she really engaged with my daughter, and had lots of tricks up her sleeve like an LED wand for her to hold and focus on. The shop wasn't fancy, but the staff were nice, professional, thorough, and prompt, and it looks like they have addressed their staffing issues. I'll go back. read more

Where is the -1 star?? Absolute horrible experience with the front desk. We've been customers several times thru the years and NEVER had this kind of trouble. Lies upon lies from the front desk in regards to making calls (they were calling the wrong number); in regards to when the glasses were ordered (they forgot to order, then ordered them the day I followed up); then lied and said the Dr. didnt sign off and that's why the glasses order was processed 1 week late. At no time were apologies made!! I am reasonable and can forgive mistakes, but when you never admit wrong doing and apologize to the customer; you do not deserve to have the job. Period. Dont go here. Send a clear signal that this type of operation is NOT cutting it. read more

Notice that the 1-star reviews are more recent than the positive ones. My experience very much validated this pattern. I came here because they take VSP, but neither of the reception staff had any idea of how to look insurance up using my SSN (as every other optometrist and dentist has done for several years now with no issue). They told me to hand over my medical insurance card so they could call them, despite me saying MULTIPLE times that we have separate vision insurance that covered more than the exam and that if they waited a minute I could text my wife for better information. I took my paperwork to the car to fill out, had a panic attack instead when I saw that if they'd just waited for my forms they would have had the info they needed, and drove home. 0/5 stars, that was an hour of my life I can't get back and I still need an eye exam and glasses. I'll cross-post this review to Google because I'd really like other people to avoid my frustrating experience. read more

Service is not helpful, the lady's in front have an attitude and do not really help or value my time. They take a long time to get my glasses. Last time had to wait almost two months for an order. The price is a little high but it's an okay price no complain there. read more

Worst eye clinic I've been to, they couldn't even get me my right contacts after so many tries and they have the audacity to tell me that I'm not gonna see completely good but a little bit better. After everything I paid my sight is nothing better and I have to say that I had the same issue back in 2018. read more

Front office is anything but friendly. I called to make an appointment for contacts only since I had my other eye exam at another location two months prior. They said this was fine when scheduling my appointment but made me pay and do both exams to be seen. I waited 6 weeks for a trial pair of contacts to come in and they were only supposed to take 1 week. No one ever called with any updates. I would recommend anywhere else before coming here. read more

I wish I could give a better review, but with my personal experience I cannot. I say this because the facility is rather nice, newer equipment, and at a pretty convenient location; but everything else about my experience at the facility and the interactions made with the personnel that work there tell a different story. To Start: Being a person who is not lucky enough to have optical insurance their pricing is, personally, really steep. The price of $105 per person and that doesn't include contact samples or even the iris pictures or dilation (which is an additional $20) is rather ridiculous. . The assistant persons are rather rude and not understanding or respecting of a person's request for denial of services (i.e. Dilation and being weighed and measured). I'm at an optical appointment, my weight has no current standing or is a reflection of my bad eye sight. I am pretty understanding of bad days and policies, but denial is denial. I would have walked out of the appointment by now, but I had to pre-pay for my appointment, which is really odd, so I continued. I must stress that I do not have optical insurance and claiming that these are required for "insurance purposes" is void due to the current circumstance. Now I do have a general insurance that they didn't take because they saw I did not have optical (despite their facility being "in-network") Once my appointment was finished and I asked for a copy of my prescription and left. Once I got home, I saw that my prescription was incomplete and had several empty fields that are NEEDED for me to obtain glasses outside of their facility. (This is not my first rodeo, I have need wearing glasses for the past 20 years of my life, I do know what is needed for my Prescription because I pride myself in being an informed patient and informed consumer). I called and requested for MY information and got denied, they claimed HIPAA, yeah, sure, okay. I went in 2 other times to get the rest of my information needed on my Prescription so I can get a new pair of glasses. When I was finally "seen", I was told that it was complete and that the empty fields are "not necessary" for glasses. Which is a lie. I also, at the time, requested to have Contact prescription added and they denied that request and didn't even try to help out. Just to remind the facility and anyone who needs optical prescription glasses, the 2 most important informational numbers needed to get glasses is the strength/ power (SPH) and your pupil Distances (PD). If you only have SPH then you cannot get your glasses outside the facility that did your prescription. 'PD' is not a "standard number" to just fill in willy-nilly if you want PERSONALIZED glasses. So, I am extremely unsatisfied with my experience here. I am now $105 poorer and I don't even have a complete prescription to get what I needed. I am just going to have to go to a difference Optician and get a complete prescription so I can finally see. I do not recommend going here if you can help it. read more

I had an excellent experience at Bright Eyes! I saw Dr. Quirin, and she was extremely thorough, informative, professional, and cheerful! She explained things about my lasik procedure (10 years ago) that I never understood, as well as answering my questions about my mom's cataract surgery. She listened to and calmed all of my concerns. Of all of the optometrists I have seen throughout my life since childhood, she is by far my favorite! I strongly recommend seeing her for your eye exam or if you're having any ocular problems. read more

Walked in for an appointment and weren't greeted, just handed some papers and told sit down. My children were taken back my daughter told me the person who took her back kept rolling her eyes at her but my kids were back there for maybe 3 mins and brought right back out to me, seemed like too quick of a visit. One of my children needed glasses last year and suddenly didn't need them anymore which is still odd to me. The place we went before offered two pairs of glasses with Medicaid, here is only one not quite sure why that would be? Overall, I just wouldn't recommend coming here. read more

This is not somewhere they have any kind of customer service. They are very rude; the "ladies" at the front desk have an attitude that resembles one that works in a prison. You ask a question and they act like you are bothering them. They've got personalities like a box of rocks Then they make you wait over a half hour for your appointment but if your more than ten minutes late they will reschedule you for two weeks later.(and they do not care how it inconveniences you one bit) Very poor professionalism! If it wasn't for the Doctor who is actually pretty nice I'd go elsewhere. They will be okay though it's pretty clear they cater to the Medicaid community, and if you close your eyes you may feel like your having a culture experience and mistake yourself for being in a Walmart.... read more

Not much has changed since Jennifer K's initial review over 2 years ago. The administration is very rude and lack competence in their job duties. I've been billed more than once for the same visit and to I was sent to collections due to an error they made when charging my insurance the first time. Every time I spoke with the front desk, they assured me they were handling the charges correctly. Every time, they were wrong. To top it off, the place was pretty dirty. There are so many optometrists in the area, don't waste your time giving this place a chance. read more

Unprofessional front office staff. My family and I have been patients for 5 years and the "ladies" at the front desk were rude, unprofessional and unwilling to help find a simple solution to a simple problem. They lost 5 patients in one day. The front desk has always had a high turn around and that says a lot! A competent office manager and helpful front staff would be a great start if they care about patients at all and want to keep patients coming back. read more

Everybody who works here is really friendly. Dr. Q is great! Great experiences every time I come here.

Very poor customer service and seemingly very disorganized. I was told my daughter's glasses would be ready in 10 days. 10 days passed and no glasses. so then I figure they meant 10 business days. 10 business days pass and no glasses. I call them and they tell me the glasses will be ready in two day. I call them after two days have passed and am told they will be ready in 3 more days. I call in three more days and am told they will be ready in two more days. I ask the girl what is going on and she says that they keep making the lenses wrong. I ask her for some kind of discount and she tells me that she will make a note on the account and will ask her manager. I finally go to pick up the glasses (of course I have to call to find out that they're ready.) When I get there I'm told they're not ready and I have to tell THEM to go check with the lab. I get my glasses and I ask about the discount and am essentially told to go screw myself. I'll never go back. I wish i had read the other review before I went. read more

First off this app should not even allow a one star for this DISGUSTING place! Front staff is so unprofessional. All the girls look like they rolled out of bed and put on their wrinkled scrubs from the past week. My daughter was seen just for a well eye exam and seen by Dr.Nervick. This woman dont deserve to be called doctor nor does she deserve respect in any shape or form. She is rude, way toooo hyper, smells like moth balls, and cant obiously suspect a disease of the eye. Not a big shocker shes just a optometrist. I knew that from get go that they would just do all the basics. Long story short my daughter now at 17 has glaucoma which was diagnosed by a ophthalmologist when i took her for a seconed opinion just due to the fact how rushed the exam was at bright eyes. dr nervick never mentioned that my daughter had larger optic nerves and thining. the ophthalmologist said viewing the nerves is very easy and that "kayla nervick" should of picked up on that through her dilated exam. That place is a joke and so is Kayla!!!!!!!!! Do not go here! Better off going to wal mart vision center! read more

This review is not even worthy of the 1 star that I'm required to give it. I would NEVER recommend this office to anyone, not even my worst enemy. Upon arrival the staff at the front desk doesn't even greet you with a simple "Hello". Upon completion of the necessary paperwork we waited in the small waiting area to be called back for our appointment. Once the assistant is ready to call you back for your appointment they don't even walk out to the waiting room to call your name, instead they call out for you from behind the counter, where you are then to follow them down the hall to the exam rooms. Upon your journey to the exam rooms you will walk past file shelves that are full of patient charts, can we say HIPAA VIOLATION? (which I will be reporting) None of the staff wear name tags so you never know who your interacting with, nor does the doctor introduce himself so even that remains a mystery. I was not impressed by this clinic and will not be returning. It's very challenging to find doctors who can accept Medicaid and when you do find one you get treated like your some kind of scum. read more