My wife brought her son's dog that we are dog sitting into this vet to check out an issue with blood spots after urinating. After an exam, they suggested that he had a UTI so they gave him antibiotics in shot form, as well as prescribed oral antibiotics. They took x-rays to see if he had crystalline in his bladder, which would cause the blood when in his urine according to them. They also took blood samples. They reported back to us after the test came back that he did not have a UTI and suggested that we continue with the antibiotics just in case. Two weeks later, I noticed several blood spots on the porch and found blood on the tip of his penis. I I called the vet to see if this was normal for this amount of time that had passed or if I needed to bring the dog in again. They said I needed to bring him in again. So I did and they examined him again, gave him more antibiotics shots and prescribed antibiotics, also prescription dog food for the crystalline in his bladder. He suggested an ultrasound because, as this doctor stated, an x-ray cannot tell them if he has crystalline in his bladder. Odd, that's what the x-ray was supposed to show, and now they want $650 for an ultrasound. Then why did you bill me for and take an x-ray in the first place. I did not opt for the ultrasound, stating that I needed to see what my wife wanted to do since it is her son's dog . I admit my own stupidity by allowing them to bill me to inject the dog with more antibiotics when they do not know what the issue is and they are just guessing. Now to the dog food.
Since the dog food is prescription, you need a prescription from the vet to purchase it from Petco. The vet only sold me three cans the day of the examination. I was almost out of the food so I called the number to ask about a prescription as Petco informed us we had to do. An automated answering system tells you to leave a message, so I did, explaining that I needed a prescription to get more of this special dog food, and asked how much I should get since they never told me how long I needed to feed this prescription food to him, nor did they give any direction for his size on how much and how often, you have to Google that for yourself.
They do not call you back, they text message as follows.
Thank you for calling Brighter Veterinary Center! Sorry we missed your call. Please text us at this number or leave a voicemail and we will contact you as soon as we can.
Obviously calling him back would not do any good since they do not answer. So I texted as follows.
Was this the total amount that Dodger was to be fed, or do I need to purchase more and carry on feeding him this special dog food?
I also attached a copy of the invoice with the dog food and quantity highlighted for them.
This was their response hours later.
Good afternoon! I will go ahead and leave a note for the doctor regarding Dodger's condition. Based on the information provided, he will most likely recommend scheduling a recheck examination so he can evaluate Dodger in person. However, I will first discuss this with the doctor and see what he recommends. As soon as I receive his guidance, I'll be sure to follow up with you. Thank you for your patience!
So I drove down to the office to ask in person since there seem to be some kind of communication issue with texting.
Initially, I was treated as if I was annoying the office staff while they were just sitting there with no patients in the office. They kept trying to look up the information on their computer and we're having trouble fining it. Eventually, one girl finally got frustrated and got up and went in the back to ask, as I had asked initially, to find out how long I needed to feed this special diet to the dog. While she was gone the other girl sat there for a little while and then said you will have to feed the dog this prescription dog food indefinitely. Indefinitely!? A special dog food for an issue you're not even sure of unless I come back and pay you $650 for an ultrasound you should've done in the first place instead of billing me for an x-ray that would not give you an answer? When I asked her where she got that information, she said the doctor gave me that information the day of the examination. I said, how did you know that when you weren't in the room and I was not given any written instructions only a receipt for my purchases and office visit bill. She said it's right here in the notes. I said the notes that were never given to me so I would understand how to treat the dog? She said they were just for them. At that point, I informed them that will never come to this veterinarian office again.
In conclusion, if you want to take your pet to a veterinarian that will charge you a lot of money for test that won't show one way or the other what he is looking for and then guess at what might be wrong with your pet and charge you for things that he thinks might help. Then this is the place for you.. read more