1. Brighter Veterinary Center

    1. Brighter Veterinary Center

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    Northridge, CA

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    Brighter Veterinary Center

    4.4 (97 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Brighter Veterinary Center

    Dental cleaning

    Dental extraction

    Euthanasia

    Brighter Veterinary Center Photos

    Portfolio From The Business

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    Date of service

    I am beyond flabbergasted with Brighter Veterinary Center. The lack of accountability, customer service, and transparency is just unbelievable. I took my boyfriend's cat to ultimately receive an antibiotic shot and topical cream at a clinic for a second opinion on Mymy's paw as it has been about 1 month post-op closing up his open wound.. For the past 6 months he has been gnawing at his paw and it turns out that he has basal cell carcinoma in his paw/leg that has also possibly spread to his shoulder area. This was diagnosed with the prior vet clinic and clearly communicated to BVT. I also purchased what was recommended, which was a cat cone to prevent him from licking/biting his paw and eventually lick the plastic cone versus his soft cone which appears to have degraded due to his incessant licking over the past 4 months. The tech or assistant placed the cone on Mymy and asked me if the plastic cone was long enough. I was absolutely floored because one would think a tech who works with animals should know the different lengths of cones and what each length would prevent certain actions. Being the consumer who paid $220 for the visit, the cream, antibiotic shot and the cone, shouldn't be expected to know this information. Up to this 6 month challenge, 4 of the months, soft collars have only been used. I have attached pictures for reference. By the way, this same tech/assistant, a week later, refused to disclose her name when I told her I would be writing a review about the situation. So the issue I'm writing this review about is that Mymy did end up bypassing the cone and gnawed a great amount on his paw. As you can see in the pictures I have included, the date of service was last Friday and by the next morning on Saturday (at 7:57 am), a good portion on the proximal end of his paw pad was gnawed on. Picture has been included. I was so irate bc this was the exact situation that ended up requiring Mymy to have a surgery to close up the area. To make matters worse, the vet clinic refused to ultimately refund the cat cone that wasn't long enough to prevent my cat from gnawing at his paw. The sheer ignorance of the worker who refused to provide her name is unbelievable and ultimately the whole experience is a complete slap to the face to refuse refunding the cat cone after their clear lack of medical knowledge to prevent further damage to Mymy's paw. I believe that the owner or main vet on the premises just took over the practice. He was a traveling vet prior to taking over. That would have been great to have known because then I would have chosen another vet clinic... I felt even more duped bc the reason why I chose this clinic over others was due to it's high ratings. I overheard the information while I waited in the lobby. Which by the way, the staff eventually sent me to Room 4 to be told that they will be refusing to refund the cat cone. Guess they didn't want the others in the lobby to hear the conversation, especially since this could have been completely prevented if the right sized cone was placed on the cat. I will also add that it was my complete surprise that they didn't refund despite being told that I was going to write a review about the situation. The lady who refused to provide her name, unprofessionally raised her voice and stated, "Go write your review" and stormed out. Again this was the lady who mistakenly placed the cone that was too short for the cat. Shame on you... I wonder if the practice is cutting financial corners to the point of hiring workers who are not trained in a legal way. Perhaps assistants do not need prior training... I am not aware of any of the credentials that are needed for an assistant to be working in a medical office. Just unbelievable... if I was that worker and I made that mistake... I would have paid out of my own pocket to make up to a financially struggling couple who is struggling all together, especially after a near $2,000 surgery for Mymy's paw. To make matters worse, my boyfriend had gone to switch out the cat cone for a slightly larger one (10 to 12.5 cm) as I was told that if it was too short to exchange the shorter for a larger one. Because he forgot to bring the cat cone, he purchased a second one, and now we have two cones (the second one we never even used) that they will not refund.. let alone the original one. So frustrating. Never will I go to this clinic...

    Jose N Z.

    Staff is very friendly and informative. Amazing quick service. Made our dog feel very comfortable. Will bring my pets here again.

    ED A.

    My dog and I found a new vet care after moving to SFV. The place is large enough to accommodate other furry pals. Space is bright, clean, and doesn't smell like a vet clinic. This is located in a mall, and parking is shared with other businesses. I guess the price for a check-up, blood work is pretty close to what I used to pay for in South Pasadena. Getting an appointment was very easy. You have to call and speak with someone. They do have an IG account, but you do have to call when scheduling an appointment. Staff and Dr. Chang were friendly enough.

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    2 months ago

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    3 months ago

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    4 months ago

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    14 days ago

    They were super friendly and really our pup with the issues he was having! I highly recommend this veterinary clinic

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    2 months ago

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    2 months ago

    This place is amazing. Great service and always willing to answer all your questions. Highly recommend!

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    26 days ago

    The team up front were really nice and welcoming. They made sure we got all the information we needed thank you Cassandra and Carolyn!

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    2 months ago

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    1 month ago

    Very friendly staff and smart doctor! We did a full panel test before proceeding forward with any treatments.

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    1 month ago

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    3 months ago

    Dr is very knowledgeable. Staff is friendly. It's expensive but what isn't? Par for the course these days.

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    2 months ago

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    3 months ago

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    1 month ago

    The staff is great! Always nice and so accommodating! So glad I found them to take care of my kitty

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    2 months ago

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    3 months ago

    Super friendly staff, talented doctor, and quick fast appointments. Helps that they are open on Saturdays

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    2 months ago

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    7 months ago

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    2 months ago

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    4 months ago

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    1 year ago

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    7 months ago

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    4 months ago

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    1 month ago

    amazing staff and fast service! Thank you for taking care of our cat! highly recommended

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    1 year ago

    Business owner information

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    Chang Min O.

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    6 months ago

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    5 months ago

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    5 months ago

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    7 months ago

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    7 months ago

    We really appreciate the warm, friendly staff and the fair pricing. So happy that we found this place.

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    2 years ago

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    7 months ago

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    3 months ago

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    9 months ago

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    7 months ago

    Great services, they work fast and care of my little fur baby. Clinic is clean and great

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    7 months ago

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    8 months ago

    Very thorough explanations of what my puppy needed. Staff was highly knowledgeable and helpful. I definitely recommend this place !

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    6 months ago

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    3 months ago

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    Page 1 of 3

    Ask the Community - Brighter Veterinary Center

    Review Highlights - Brighter Veterinary Center

    Ock and his staff were kind, compassionate, professional, and thorough while proving Reata with her TPLO surgery.

    Mentioned in 4 reviews

    Read more highlights

    Nordhoff Veterinary Hospital - Dr. Nicoleta Popescu

    Nordhoff Veterinary Hospital

    (487 reviews)

    Canoga Park

    Thank you to the wonderful veterinarian team for their excellent customer service and efficiency!…read moreWe brought our dog here for the first time to get some overdue vaccinations and for a physical check up, and were treated very well by the Adriana, Cynthia, and Dr Cohen. They recognized signs of how our dog is feeling and offered to do their services in the separate treatment room so that our dog wouldn't keep feeling like he must protect us! Afterwards, we were consulted on everything that occurred and were given valuable information on what other steps we could take. I really appreciate Dr Cohen taking her time to discuss with us everything and both sides asked and answered questions. She was very kind and as our first vet to come across, she didn't make us feel worried and eased our stresses. The standard of care here was very amazing and I have no worries coming back here in the future for invaluable pet care.

    Took my puppy for a possible eye infection as a new patient. I brought in all the vaccine…read moredocuments from a breeder and the previous vet. Out of nowhere, they recommended that my puppy gets a vaccine booster shot. On the basis of recommendation, we went ahead with the booster but the this office made a error in reading all the documents I provided (they did take all the coduments and made copies of them). My puppy didn't need to have another booster for a year. Spent money on unnecessary procedure and I felt so guilty for putting my puppy through a shot he didn't need. On top of that, they asked me to come back in a month later for ANOTHER BOOSTER SHOT!! They are very eager to schedule your next appointments but wasn't competent to take proper care of my puppy.

    Gemcore Veterinary Services

    Gemcore Veterinary Services

    (504 reviews)

    Chatsworth

    I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

    My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

    Banfield Pet Hospital

    Banfield Pet Hospital

    (73 reviews)

    Northridge

    I've been to multiple banfield locations and this is the best! For one reason and one reason only,…read morethe super kind receptionist. Never caught his name but he's tall, white, and wears glasses. I've been told he's the shift lead & he should be!! Always so welcoming and kind. Never any issues and always knows what's going on.

    I've been bringing my dog to this hospital for four years, thinking he was getting great care until…read morenow. What happened during his recent dental cleaning was beyond unacceptable. Dr. Valencia called me mid-procedure, saying my dog had lost four teeth during the cleaning and that another needed to be pulled due to the risk of infection, which could spread to his eyes or heart. She made it sound like if I didn't approve, my dog's life would be at risk. Panicked, I agreed. Immediately after, I called my vet friend in another state, who advised me not to approve the extraction. When I called the hospital back just five minutes later, they had already pulled the tooth and somehow, yet another one had "come out" as well. That brought the total to six teeth lost in one day. I brush my dog's teeth daily, so it's hard to believe they just "fell out." And after all that, they still expected me to pay $588. This experience was beyond disappointing it was devastating. I trusted this place for years, but now I regret ever coming here. He is only 4 years old and this has been a nightmare. i absolutely do not recommend going to this place ever again.

    Pet Cure Veterinary Center - ZION WAITING FOR SOME TREATS

    Pet Cure Veterinary Center

    (582 reviews)

    Reseda

    I can't thank the entire team enough for the incredible care they gave my dog. We arrived just 30…read moreminutes before closing, they took her in for emergency surgery with such kindness and a positive attitude. At no point did we feel like we were an inconvenience, even though the staff stayed nearly three hours after closing to care for her. The entire team did an amazing job explaining the surgery, recovery process, and home care instructions. They answered all of our questions thoroughly, and I never felt rushed. Their compassion, professionalism, and dedication gave us so much comfort during a very stressful situation. Thank you for going above and beyond to save my dog's life. We are incredibly grateful and highly recommend this veterinary to anyone looking for exceptional care.

    I would not recommend this place!…read more Before driving over, I called and specifically asked what the exam fee would be. I told them I was only about 15 minutes away and was coming straight in. I arrived exactly when I said I would, and the price had suddenly changed. It felt like a classic bait-and-switch. If your pricing changes at a certain time, tell the customer when they're on the phone and saying they are on the way, not after they've already arrived. When I questioned it, the manager was unprofessional and unwilling to honor the price their own staff had quoted me just minutes earlier over the phone. There was no accountability and no attempt to make the situation right. I can easily afford the difference, but that's not the point. I don't appreciate being misled. I told them I was deeply disappointed with how they handled the situation and that I would be leaving an honest review. They didn't seem to care at all. I genuinely feel bad for the owner if this is the level of customer service being provided. The worst part was that my dog was sitting there in pain while we argued over something that should have been simple.I left and went to another veterinary clinic down the street, where my dog was seen within minutes and received excellent care. If a business won't stand behind the price they quote over the phone, it's hard to trust them with anything more important. I imagine their final bill would have been ridiculous. Thankfully, I didn't stay long enough to find out. I won't be returning, and I hope this review saves someone else from wasting their time.

    VCA Chatoak Animal Hospital

    VCA Chatoak Animal Hospital

    (433 reviews)

    Granada Hills

    I want to give a huge thank you to Hannah at the front desk for going above and beyond to help me…read moreget my cat's inhaler filled. After running into multiple difficulties with CVS and getting nowhere trying to resolve the issue, Hannah stepped in and made all the difference. She was kind, patient, professional, and genuinely cared about helping me find a solution. Instead of passing the problem along or placing blame elsewhere, she took the time to listen, communicate clearly, and help navigate the process until everything was sorted out. As a pet owner, it's stressful when your animal needs medication and you're facing unexpected obstacles. Hannah's compassion and dedication turned a very frustrating experience into a positive one. Excellent customer service like hers is hard to find, and she deserves recognition for her outstanding work. Thank you, Hannah, for your help and for making sure my cat got the medication he needed!

    Dog lovers can relate how heartbreaking it is to see your dog sick. Last night our dogs neck lump…read moreruptured and they took us in and cared for our dog so gently. We called different ER this is the one who accommodated us with only 5 mins notice. 30 mins wait and we were in. Thanks so much Andrew for being kind and Dr Rodriguez ( not sure if correct) but you sat down on the floor to assess our boy. Your love for animals is showing. They gave us the quote and options based on our budget and which one is safe to take based on what we can afford. We prayed and it all worked out. Work can be busy but know from receptionist to all staff, your work matters and patience is appreciated

    Brighter Veterinary Center - vet - Updated July 2026

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