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    Cartier

    3.5 (121 reviews)
    Ultra High-EndJewelry, Accessories, Watches
    Closed • 10:00 am - 7:00 pm
    Updated 1 week ago

    Cartier Photos

    Recommended Reviews - Cartier

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    Reviews With Photos

    Nicole A.

    Top tier service! Vanessa was amazing, helpful, and friendly. She was accommodating with all the items we tried in and wanted to see. We didn't feel rushed at all. I won't lie, it was my first time in Cartier and I was a little intimidated and nervous but we were greeted with a huge warm smile from Vanessa. She offered us drinks as soon as we walked in, I had champagne and my friend had sparkling water. She wasn't pushy about anything and just let us enjoy our time. The selection this location has was vast. The store is very well maintained and smells great when you walk in. All the staff was friendly. Vanessa even made us matching friendship bracelets! We were the only ones in there so we got all the attention. Such a great day!

    Win L.

    Love the team at this store! So friendly, knowledgeable and welcoming! Also very pet friendly!! Not sure who enjoyed the visit more - me or my pups!!! My bougie pups enjoyed their Evian water courtesy of Cartier. Really good selection at this location - watches, jewelry, limited edition items - even leather goods and perfumes. Sales associate MELODY was very helpful in showing me different items in line with the collections I liked. They had good inventory despite holidays so they had the sizes I was looking for.

    Katelyn K.

    I stopped by the other day in the evening with my sister. She was looking for an engagement ring that fits her lifestyle. I did not make an appointment and we waited a few minutes before a representative come to help us. While waiting, I asked to see an agenda or pocket planners if they had any. Unfortunately they only had one desk agenda for me to see. I was told to check online, but I wanted to see these in person before purchasing online. Florence came to help us. I told Florence that my sister is looking for a minimal look. Something not flashy. I was looking at wedding bands for my sister but Florence made a suggestion and it was perfect for her! Unfortunately they didn't have inventory for white gold/platinum so she was able to try on rose gold only. We asked for her business card and asked that she write down information on the ring my sister liked. I also asked to try on the love ring for myself. I've never tried these in-person so Florence helped me figure out my size. I ended up loving the mini for my pinky ring. I did not want to give it back after trying it on. I foresee a future purchase! Overall, we had a pleasant experience with Florence. She is patient and well spoken. She did not pressure us to make a purchase. I love it when sales reps are not pushy. I did told her we would be trying on a few items since we did not have a lot of time that day. A pleasant experience, I must say!

    Love ring in platinum
    James M.

    I don't wear jewelry other than my watch so I didn't know much about Cartier's jewelry prior to my appointment at the Palo Alto store. I watched a YT video on the history of Cartier prior to my visit and was surprised it was a family-owned business spanning 150 years before turning into an international brand and eventually becoming a wholly owned subsidiary of the Swiss Richemont Group. The appointment was on a Saturday and the store was buzzing and filled with people. I can see the appeal of the atmosphere, the tea and champagne, the salesperson interaction etc. I thought the Panthere ring was cool and unique but went home with the Love ring in platinum as planned. Pros: Friendly service, interesting pieces, and the boujie shopping experience. Cons: Pricey but I guess you get what you pay for and the brand itself is unique.

    Olivia M.

    I walked in with no appointment and was helped very quickly. This was on a Monday evening around 6 PM. I was looking for a watch and was able to try on a few different models. I was stuck between the Ronde and Tank must. Luckily my SA Wen helped me think through a decision. She's great! The tank must watch was a pre order and I recently Picked it up has it sized and the time set! Very excited about my watch!

    Taryn R.

    I walked in without an appointment, and amanda greeted me and was so incredibly friendly. She asked if I had shopped at the location before, knew what I was looking for or had interest in, she was super accommodating to show me different styles and answer all my questions. We went over bracelets, and sizes. Pros and cons. How to stack, what's a good starter piece, and how to care for your jewelry and all that fun stuff. She didn't push anything, offered me a beverage, and took her time really explaining things I wanted to know. Ultimately I walked out with two bracelets I had been saving for and eyeing for awhile. I'm so thrilled with my purchase. I'm excited to be able to have these timeless pieces and maybe down the road I'll add more pieces, and of course with amanda.

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    Page 1 of 4

    Ask the Community - Cartier

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    Review Highlights - Cartier

    “I thought the Panthere ring was cool and unique but went home with the Love ring in platinum as planned.”

    Mentioned in 5 reviews

    Read more highlights

    FASHIONPHILE

    FASHIONPHILE

    4.3(42 reviews)
    0.1 mi

    I used Fashionphile for the first time because I had quite a few designer bags I was no longer…read moreusing. I made an appointment a few weeks in advance and Nicole was very helpful over the phone as well as emails. I went directly to the 3rd floor of the NM in Palo Alto where they're located. I was greeted right away and was told to leave my items so they can authenticate them and they would call me when they were ready with my quote. I walked around Stanford for a bit until they called. Nicole was ready with my quote and she explained everything so clearly. Their authentication process, etc. She showed me the quote for each item to make sure I was satisfied with them and gave me the different payment options that I had. She made sure we checked multiple times to make sure the information was correct so the payment wouldn't get delayed. When I got home, she has already emailed me a thank you as well as a copy of the contract and receipt. I will definitely be back when I have to sell more designer items. Nicole and everyone at the front desk were so helpful, patient, and kind. Thank you, Nicole, for an amazing experience!

    I have a lot of designer items that is collecting dust in my closet. I posted them in other sites…read moreand it sat there for a long time. Then, a friend recommended Fashiopile. I started by opening an account online. I took photos of my items and uploaded the photos in their website. Within a couple of days I get an estimated quote for a buyback or consignment. I liked the price so I brought my items directly to the Palo Alto location. I was greeted by Laura and the Manager Adrian. They were super nice and friendly. Adrian took my items to validate and review them. I sign the agreement and just like that my items were sold. A couple of days after drop off the payment for my items were in my bank. Super easy, convenient and people at the location are amazing. There's also an option to mail your items if you choose that route. I opted to bringing the items to their store. Overall, I rate the service, process and pricing 5/5

    Photos
    FASHIONPHILE
    FASHIONPHILE
    FASHIONPHILE

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    Shady Lane - Great gifts for Grads and Dads!

    Shady Lane

    4.9(37 reviews)
    1.9 mi
    •$$
    Women-owned & operated
    Walk-ins welcome

    I have loved Shady Lane at their past and present locations. This is one of the places I go…read moreregularly for family gifts. They staff is passionate and knowledgeable about the makers whose work they carry, and they carry such a wide selection of unique items by local artisans, as well as by global artisans. Most of the items I have purchased at Shady Lane fall under the category of jewelry, but I have also been very pleased with their selection of offbeat, small-maker clothing and outerwear. I appreciate that I can buy holiday gifts for a wide range of family members, from babies to adults, under one roof. A typical visit for me involves spending between ten and ninety minutes poring over their collection of Trollbeads (IYKYK). Then I move on to the artisan jewelry, the crystals, and the small woodworking (think jewelry boxes). And then, when possible, I blow kisses to the little dog behind the counter! I've also been to a few of their special events over the years, including a PassionArt Designs glass bead extravaganza. PS: It's taken me years and years to finish this review because it's one of my favorite places ever!

    I love the jewelry at this spot! They have plenty of options to choose from and they feel very one…read moreof one if you know what I mean. The pricing suits the quality, I purchased a pair of earrings that are perfect and at a good price. I never realized it was at the same shopping center as Safeway, a true hidden gem!

    Photos
    Shady Lane - Best selection of California designer Holly Yashi in the Bay Area!

    Best selection of California designer Holly Yashi in the Bay Area!

    Shady Lane - Natural pearl and leather necklace by by local Marin artisan Elizabeth Wilmore

    Natural pearl and leather necklace by by local Marin artisan Elizabeth Wilmore

    Shady Lane - Bracelet by Firefly Jewelry

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    Bracelet by Firefly Jewelry

    Anthropologie - More moss art (January)

    Anthropologie

    3.3(235 reviews)
    0.2 mi
    •$$$

    Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

    My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

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    Anthropologie - Dress

    Dress

    Anthropologie
    Anthropologie - Moss art displayed in January

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    Moss art displayed in January

    The RealReal - Palo Alto - I find your confident promises laughable.

    The RealReal - Palo Alto

    2.7(131 reviews)
    0.7 mi

    I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

    This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

    Photos
    The RealReal - Palo Alto - It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

    It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

    The RealReal - Palo Alto
    The RealReal - Palo Alto

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    Cartier - jewelry - Updated September 2026

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