I ordered a watch strap from Cartier in April 2026 and was told it would take 4-6 weeks to arrive. After waiting two months, I called the boutique twice to check on the status. Each time, I was simply told they didn't have it yet, with no estimated arrival date or follow-up. I also texted my sales associate but never received a response. Eventually, I had to contact Cartier customer service, who sent a message to the boutique on my behalf. Only then did the boutique call me back to say my watch strap had actually been there the whole time and was be "misplaced" in another bin. To make matters worse, when I went to pick it up after waiting over three months, it wasn't even the correct color. Instead of resolving the issue, they offered to order yet another strap or sell me a different color they already had in stock, which I wasn't interested in. It's was over three months since I placed the order, and I was the one who had to repeatedly follow up before anyone realized my order was sitting in the store. This experience was extremely disappointing, especially given the level of service you'd expect from a luxury brand like Cartier. read more

What does my age have to do with making a purchase here? Trust me I can afford it. Was in on a rainy Saturday late morning. Didn't have an appointment. Wanted to see the bling before making a purchase. The sales woman kept asking about my age and why I wasn't retiring. If you are trying ri build rapport with me, this isn't the way. I was extremely offended by her questions and comments. I will not be returning to this location. I will visit San Francisco or NYC for my future purchases. read more

I've always had a really fun experience dressing up and acquiring pieces at this Cartier. I've never had issues as of late walking in and making a pickup, which is a massive difference vs. some of the other fine jewelry brands at Stanford where it's impossible to get an appointment for no reason at all. SAs at this store have been incredibly friendly and chatty which makes me feel much closer to the house. Always a great experience! read more

Top tier service! Vanessa was amazing, helpful, and friendly. She was accommodating with all the items we tried in and wanted to see. We didn't feel rushed at all. I won't lie, it was my first time in Cartier and I was a little intimidated and nervous but we were greeted with a huge warm smile from Vanessa. She offered us drinks as soon as we walked in, I had champagne and my friend had sparkling water. She wasn't pushy about anything and just let us enjoy our time. The selection this location has was vast. The store is very well maintained and smells great when you walk in. All the staff was friendly. Vanessa even made us matching friendship bracelets! We were the only ones in there so we got all the attention. Such a great day! read more

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The customer service was appalling in the Stanford store today. There was no staff assistance. . I mean if the gentleman at the front door is going to allow to come inside there should be customer service otherwise don't make me wait around in store for assistance and waste my precious time. There was a staff member standing around knowing I needed assistance but didn't bother to ask.. Cartier you have been a disappointment. Train your employees. read more

My experience at the Cartier in Palo Alto was PHENOMENAL compared to the terrible and motifying disaster at Valley Fair. Tbh, all my experiences with Cartier have been lovely except for that one fateful day in SJ. May I never come across that one individual ever again.... We came in recently with the sole focus of scoping out wedding bands and got paired with Jennifer as our SA. She was so welcoming and knowledgeable. I thought she was extremely bubbly and also made the experience light and fun - exactly how all things wedding-related should be right?! Jennifer was also observant and offered to clean my love bracelet without me even needing to ask. While we didn't make a purchase that day, I would most definitely return and seek out her assistance. If you decide to visit this store, be sure to ask for Jennifer! read more

Love the team at this store! So friendly, knowledgeable and welcoming! Also very pet friendly!! Not sure who enjoyed the visit more - me or my pups!!! My bougie pups enjoyed their Evian water courtesy of Cartier. Really good selection at this location - watches, jewelry, limited edition items - even leather goods and perfumes. Sales associate MELODY was very helpful in showing me different items in line with the collections I liked. They had good inventory despite holidays so they had the sizes I was looking for. read more

Cartier - Jewelry Near Me - Palo Alto, California

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Based on the reputation I expected better customer service. The lady was professional while we were there but after deciding to purchase two texts with no follow up responses. I had to follow up with a call to inquire. On that second time we decided to take our business to another store. read more

Customer service sucks, if I can give -5 stars I would. Asked for my number and said 8 customers ahead of me and will receive text .... Never received any not even confirmation of check in read more

I stopped by today to buy a thanksgiving gift. I was coming from work and wasn't dressed fancy, but I felt so uncomfortable with their reaction. They treat you very badly before they find out that you are actually buying something. I would recommend to them to change that approach. It is very very uncomfortable to be treated like that! Try to go to different stores read more

I stopped by the other day in the evening with my sister. She was looking for an engagement ring that fits her lifestyle. I did not make an appointment and we waited a few minutes before a representative come to help us. While waiting, I asked to see an agenda or pocket planners if they had any. Unfortunately they only had one desk agenda for me to see. I was told to check online, but I wanted to see these in person before purchasing online. Florence came to help us. I told Florence that my sister is looking for a minimal look. Something not flashy. I was looking at wedding bands for my sister but Florence made a suggestion and it was perfect for her! Unfortunately they didn't have inventory for white gold/platinum so she was able to try on rose gold only. We asked for her business card and asked that she write down information on the ring my sister liked. I also asked to try on the love ring for myself. I've never tried these in-person so Florence helped me figure out my size. I ended up loving the mini for my pinky ring. I did not want to give it back after trying it on. I foresee a future purchase! Overall, we had a pleasant experience with Florence. She is patient and well spoken. She did not pressure us to make a purchase. I love it when sales reps are not pushy. I did told her we would be trying on a few items since we did not have a lot of time that day. A pleasant experience, I must say! read more

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This is a nice, standard Cartier store at the mall. It is, however, infuriating that one cannot drop a watch for repair or pick it up without an appointment booked days in advance. If you happen to be at the mall and actually have a second to pick up what's rightfully yours, they do not have staff to hand it to you. I imagine this could be easily fixed by hiring more staff for weekends or having a walk-in option. It's not that hard. read more

I don't wear jewelry other than my watch so I didn't know much about Cartier's jewelry prior to my appointment at the Palo Alto store. I watched a YT video on the history of Cartier prior to my visit and was surprised it was a family-owned business spanning 150 years before turning into an international brand and eventually becoming a wholly owned subsidiary of the Swiss Richemont Group. The appointment was on a Saturday and the store was buzzing and filled with people. I can see the appeal of the atmosphere, the tea and champagne, the salesperson interaction etc. I thought the Panthere ring was cool and unique but went home with the Love ring in platinum as planned. Pros: Friendly service, interesting pieces, and the boujie shopping experience. Cons: Pricey but I guess you get what you pay for and the brand itself is unique. read more

Cartier - Love ring in platinum - Jewelry Near Me - Palo Alto, California

I walked in with no appointment and was helped very quickly. This was on a Monday evening around 6 PM. I was looking for a watch and was able to try on a few different models. I was stuck between the Ronde and Tank must. Luckily my SA Wen helped me think through a decision. She's great! The tank must watch was a pre order and I recently Picked it up has it sized and the time set! Very excited about my watch! read more

Cartier - Jewelry Near Me - Palo Alto, California

Like what other says in the review--unwelcoming and disappointing. Needs to revamp their mgt. At the time we visited this branch sometime around July 2025 to check out wedding bands and willing to purchase on that day. We did not have a good experience, i wonder if they intentionally do it, the unwelcoming behavior. No one greeted, no one asked if we need help, another person there was just standing. I also wonder, probably we dont wear luxury clothes (just jeans and shirt) thats why they act like that. Hmmm Sometimes people who dress simple are the ones who have money to pay. Lol Anyway, we ended up going to a different branch. I will not spent my money in this branch, id rather go to other Cartier branch and buy to a sales/employee who is accomodating and who is deserving for the commission (if they have offer it on their employee) read more

Overall the Palo Alto location has improved, updating my review as I was recently helped by Kevin in making a watch purchase and he was great! Since it was a hard decision to make my experience consisted of multiple visits. Highly recommend asking for Kevin if you're making a purchase he made the experience memorable, special, and was very relatable. Glad I don't have to drive all the way to the valley fair location anymore! read more

We had a great experience at this store. As soon as we walked in, Jennifer greeted us and was professional. Yes, other yelpers were right on certain points about other SAs. Really the only person who made me feel unwelcomed was the security door man. Again, security and law enforcement doesn't mean being rude and looking at everyone mean. hahahaha. oh well. Jennifer knew her stuff and was honest with our selections. So glad we met her. Our first time in this store. We ended up purchasing 4 pieces. We will be back for sure!!!!! Thank you Jennifer! read more

Unwelcoming and Insulting - Avoid Cartier Stanford Cartier Stanford Shopping Center delivers an experience far removed from luxury. From being stopped at the door by security to being blatantly ignored by staff, my visits were nothing short of humiliating. My husband's Valentine's Day purchase turned into a nightmare when I attempted a simple ring exchange. I was treated with suspicion, left standing alone, and offered no apology. Subsequent visits reinforced their disregard. My husband was welcomed, a friend with us was fawned over, while I, the paying customer, was treated as an afterthought. Plastic water bottles, dismissive attitudes, and patronizing "explanations" replaced any semblance of quality service. This isn't about demanding special treatment; it's about basic respect. At Cartier Stanford, they clearly have a very specific clientele in mind, and if you don't fit their mold, expect to be treated as an inconvenience. I'm a well-respected professional who expects a level of service commensurate with the price point. Save your money and your dignity - shop elsewhere where your business is valued. read more

Terrible experience, to the point that we drove an extra 30 minutes to go to the valley fair location and we spent over 6k there.... So not about the brand at all we love Cartier, I'm French and it's such a beautiful brand. Waiting in a scorching sun when a large umbrella could be used like other stores, the the person that served us was extremely judgmental and after asking to see juste un clou bracelet with the size and a no diamonds version she first try to push the diamond on us in a very rude matter... at that point I was getting annoyed, my fiancée ask to have her love bracelet clean, she said ok but instead to send it in the back she kept it there while showing us other models.... In the end we did get anything and she was clearly annoyed and "forgot" to clean the bracelet, she gave it to someone else that came back 20 second after with the bracelet looking exactly the same.... Valley fair experience: they are super welcoming asked my fiancée is she wanted her bracelet cleaned, took them in back for 15 minutes and brought back looking like new. Offering us water, while showing us bracelets and other items... I ended up getting the diamond one because of how we were treated and how nice and welcoming they were, not pushing anything and giving us some time... read more

I walked in without an appointment, and amanda greeted me and was so incredibly friendly. She asked if I had shopped at the location before, knew what I was looking for or had interest in, she was super accommodating to show me different styles and answer all my questions. We went over bracelets, and sizes. Pros and cons. How to stack, what's a good starter piece, and how to care for your jewelry and all that fun stuff. She didn't push anything, offered me a beverage, and took her time really explaining things I wanted to know. Ultimately I walked out with two bracelets I had been saving for and eyeing for awhile. I'm so thrilled with my purchase. I'm excited to be able to have these timeless pieces and maybe down the road I'll add more pieces, and of course with amanda. read more

Cartier - Jewelry Near Me - Palo Alto, California

I came in to get a ring from the love collection. Kaelynn was incredibly helpful and kind throughout the whole process. 10/10 experience! Definitely planning to come back again :) read more

I personally had a wonderful experience here and will definitely be back! I had never thought of making an appointment at this location since I had an SA at the VF location but she was long gone since a couple years ago so I decided to schedule through the website. After picking a date and time and providing descriptions of what I was looking for, I was basically set up with Alice and she reached out to me for further info on sizing/preferences etc. We exchanged a couple calls before my actual appt and I didn't expect too much out of it. On the day of, we checked in with the security at the front and I got to meet Alice in person. I had told her I wanted to look at love bracelets but didn't know if I should choose the small or regular size. She took out a bunch of options for me and let me try them on one by one and together. She didn't rush me at all and I didn't feel like I had to make a decision right then and there. After trying on the bracelets, she asked if I was interested in trying anything else. I decided to try on some juste un clou rings and bracelets and they were just beautiful!!! To be honest, I just wanted to get everything but that would not have been the best idea haha! I ended up walking away with the small juste un clou and I just love how dainty it is. I didn't decide on the love bracelet until the next appointment but we kept in touch via text and the whole process was so easy and seamless! I would definitely reach out to her again if I'm interested in any other pieces in the future! Thank you so much to Alice for helping my Cartier collection grow!! read more

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This place is pretty hit or miss. I came here and picked up a love ring which was a pleasant experience with Kevin. Kevin went above and beyond, and even followed up weeks later to make sure we were enjoying the product. However, I went in a subsequent time to resize my ring and the associate there was extremely rude and pushy and was trying to get us to buy the 2000 dollar trinity necklace, which I found super rude. The moment we firmly asserted we were only resizing the ring, he was very disinterested in helping us. Kevin is a star though! read more

I don't know what else to do so I am posting this review on Yelp. I hope everytone will think twice before purchasing any Cartier item. Additionally if the management of cartier sees this, please help me. You should be able to contact me easily since you still have my bracelet. As a long time cartier collector, who owns over 20 pieces over the her lifetime, this is very disappointing! Certainly your brand wouldn't want to treat a loyal customer like this. I purchased a new style all diamond love bracelet direct from a Cartier boutique. Ever since I got it, the bracelet has had problems. I've sent it back to the boutique repeatedly and tried to fix it. Every time it was returned "fixed". But the problem has consistently remained. I brought it back to the Palo Alto store yet again. This time to my shocking surprise, they want to charge me $8k to replace it since they claim they can't fix it anymore. When I told them I needed to talk to the highest management level, even up to North America corporate, they kept telling me someone will be contacting me. Now almost half a year later , still no response and no resolution. I don't have my bracelet either. First of all, this was clearly a defective piece. It has a record and history of problems. Secondly, they even admit the bracelet needs to be replaced, it is clearly a manufacturing defect. Changing to a new bracelet for me for all the time/trouble i went through , without charging me (as well as to comply with California consumer protection laws). Considering no diamond was missing, everything was attached, this was a "lemon". The quality is bad, the customer service is almost non-existant, Please don't buy from Cartier and think twice again before purchasing anything else from them! read more

I'm such a lover for Cartier and another amazing experience. Our client advisor Julie was so patient in helping us find the perfect matching ring. She was bubbly, kind, and helpful! Thank you Julie for helping us choose our pieces that I know we will have for a lifetime. read more

Today, I experienced the worst service I have ever encountered since I began shopping for luxury goods, specifically at the Cartier Stanford Shopping Center. The manager on duty, whose first name is Sulyman, was by far the rudest and least professional sales manager I have ever interacted with. I was visiting a friend in the Bay Area when, after brunch, I stopped by the shopping mall and came across the Cartier store. To my great surprise, I found that a watch I had long wished for was available in stock. Excited, I went in to take a closer look and immediately decided to purchase it. The sales associate informed me that another customer had viewed the watch earlier that morning but had not yet decided whether to purchase it. They told me the item was being held for that customer. Despite this, I expressed my strong intent to buy the watch and even paid the full price upfront to demonstrate my commitment. I was then told to return at 6:30 p.m. to see if the other customer had decided; if not, the watch would be mine. Otherwise, they would refund me. Frankly, this arrangement was already extremely inconvenient and disrespectful. As a visitor to the area with a tight schedule, expecting me to return within a narrow 30-minute window before store closing (at 7 pm) was unreasonable. Later that day, around 5:00 p.m., I returned to the store, as another urgent commitment had arisen at 6:00 p.m. that would prevent me from coming back at 6:30 p.m. I explained my situation and reiterated that, given I had paid in full and shown more commitment than the indecisive customer, I should be prioritized. It was clear to me that the store then contacted the other customer to inform them of my interest and payment, which likely prompted them to finalize their decision to purchase. Ultimately, I was rudely turned away by the manager, Sulyman. This experience left me feeling deeply disrespected and discriminated against as a visiting customer compared to a local one. I firmly believe the store used my upfront payment to create a sense of urgency for the local customer, while disregarding my commitment and convenience. As a visitor, they assumed: I would likely not be able to return by 6:30 p.m., making it easier for them to complete the sale with the local customer; I had no long-term value to the store, and thus they could afford to treat me poorly without concern for future business. I explicitly raised these concerns with Sulyman, arguing that both customers should be treated equally. Given that I showed a higher level of commitment--viewing the watch, paying in full immediately, and making an additional trip in person--it was only fair that I be given priority. Instead of acknowledging my concerns, Sulyman was dismissive and disrespectful, stating rudely, "I'm just telling you the watch is not there for you," "If you don't want to wait until 6:30, just get your refund," and "If you want to escalate this case, feel free, but I won't tell you how to escalate." My husband and I made two trips to the store and invested significant time and energy trying to complete this purchase. Yet we were treated with disdain and arrogance, without even a basic apology for the inconvenience caused. It was clear throughout the process that the store favored the local customer and did not uphold the principles of fairness or customer respect. I believe that items placed on hold should require a commitment from the holding party--certainly more than a vague verbal assurance--especially if it comes at the cost of another paying customer's money, time, effort, and experience. read more

Profoundly disappointing due to the lackluster customer service. Their staff including the manager exhibited a notable disinterest in providing assistance. read more

I visited the Cartier store in Palo Alto today to purchase a ring I really wanted, but I had an absolutely terrible experience. The sales associate who was supposed to help us never introduced herself, barely spoke to us, and showed zero interest in assisting. She simply stared at us with an unpleasant attitude the entire time. I've shopped at this store before, and the service was completely different back then, which makes this experience even more disappointing. Because of this, I decided not to buy the ring and left the store. Very upsetting for a luxury brand like Cartier. read more

I made a same day appt to have them fix my Cartier watch. Even though I was 15 mins late they still welcomed me in and took care of my needs. In particular Yorky was very hospitable. He made a suggestion with my watch and got it done right away. And was very nice and friendly the whole time. I will continue to buy Cartier products due to the level of service provided and Yorky was a big reason why I will be back to this store. read more

Cartier - Ronde - Jewelry Near Me - Palo Alto, California

Noelle's Yelp Notebook 2019 Merry Christmas to me :) After a breakfast date with my husband at Mayfield Bakery and Café we came to the Stanford Shopping Center for some holiday shopping. We arrived at Cartier and unfortunately there was only one sales associate on the sale floor despite it being only 10:15 a.m. There was one person making a purchase, then a second salesperson came onto the floor and helped the one customer ahead of us. The wait was short because the person ahead of us didn't make a purchase. I tried a few items from the iconic LOVE collection and we made our purchase. Our SA was awesome. She even found our purchase history in the computer when she was ringing us up. We were given champagne and it was just another magical experience at Cartier. We have always received excellent customer service at the Stanford Cartier location and the Valley Fair Cartier location. Definitely a favorite spot to shop in my Yelp Notebook! Noelle's Notes Great customer service I L- O - V - E - Cartier :) read more

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I wanted to go shopping on our wedding anniversary date but wasn't sure what to buy so I didn't make any appointments. I decided to walk in to Cartier and was greeted by Ying warmly. Originally I was looking at the bracelet in clash collection. Ying was patient and let me tried on different sizes. She also recommended me to try on the love as well as the juste un clou bracelets. The juste un clou bracelet with diamond in yellow gold truly made my white skin tone shine and I don't even want to take it off. I had to sit down, compare, took a photo and asked my hubby in order to make a final decision. I've seen juste un clou bracelet in photos before, but can't believe how beautiful it is until I tried it on. I guess that's why it's a classic piece. Never goes out of the style. Ying also sent me some gifts for our anniversary as well as Cartier coffee. Thanks to Ying for taking the time to let me try on so many different jewelry pieces, explains the history behind them. That's how I can pick my first perfect bracelet! I will definitely reach out to Ying again for future pieces! :) read more

My friends and I have never had such a bad Cartier experience as we've had at this location. We usually go to other boutiques around the US as well as Europe and have had nothing but positive experiences. This one was the exception. The four of us set out to purchase matching bracelets and wanted to do so at this location as we were nearby. This was on a Sunday afternoon around 3 to 4pm. However, one employee in particular made us change our minds, and we won't be coming back to this location as a result. This employee, an older Caucasian woman with short hair, treated us with nothing but disrespect. We wanted to try two types of bracelets. One of them was the Trinity Cord bracelet for which we wanted to see the color options of the cord. She answered that we have to purchase it first before she can show it to us. In what store would you buy something before seeing it first? It's unbelievable. We then wanted to try the other bracelet. She did not seem in the mood at all to make us try them, but eventually obliged. The moment we tried them on and put them down again she, condescendingly, said "SO. Are you going to buy them??". Furthermore, one of my friends wanted to get the strap of her existing Cartier watch replaced and was curious to see what leather straps they had. This employee did not want to show her anything and only said "Which one do you want? We'll ship it to you". As four young adults from Asian descent, we've never felt so racially discriminated. Never were we taken seriously by this employee and were essentially treated like trash. Not to mention she had security follow us around everywhere we went. Avoid this place at any cost. There are plenty of other Cartier stores where you are treated properly, as well as other luxury brand stores, that we will most likely visit instead of this. read more

I've been to this location twice so far. First time with appointment about a piece I bought, SA seems really really uninterested and acted like I'm bringing in a fake/old piece trying to refund and get money out. But when she came out after checking the piece and my name she started to act really nice and that seems really fake to me... Second time was walk-in. Everyone was nice and was able to squeeze me in for quick visit. SA was nice the whole time. I was treated nicely and got free chocolate! I'll come back to this location and buy more stuff but I'll just contact the SA I know. read more

Cartier - Free chocolate:) - Jewelry Near Me - Palo Alto, California

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We shopped for my husband's wedding band, after he lost his original a few years ago. We came in on a Saturday, without an appointment. Wei helped us choose the band he wanted. She was friendly and professional at the same time. We were very happy with our experience and I'm glad my husband found a band that he liked! read more

Had multiple positive experiences here. Wen has been super helpful throughout my purchasing process and took the time to sit with me and explain all of my options, pricing and dates as to when items would be ready for me to pick up. read more

The security guard stop letting people in the door 15 minutes before the store closed with the excuse that all of the associates are currently with someone so they can't let anyone in the store but the store is full of customers sounds a little sketchy, but OK. read more

When making our appointment two months ago to pick wedding bands, I would have never had thought the experience would be so amazing. Kevin(SA) went up and beyond to make our experience special. Asking exploring questions, explaining the history of certain styles we were looking at, and taking the time to actually get to know our love story. Kevin is an example of not only great salesmen, but a wonderful human being who really touched me(I cried at the end haha!) The experience was beyond anything we expected and made us sure the next time we are looking for a luxurious shopping trip, Kevin is immediately our go to! read more

Returned to Cartier to purchase the small juste un clou bracelet in yellow gold. I made an appointment with Essam again due to the amazing experience I had back in July and he did not disappoint! My fiancée and I were unfortunately stuck in traffic but Essam was incredibly understanding and communicative. Thankfully he was still there when we arrived. I felt so bad because my fiancée and I were in a rush since we had dinner plans that we were running late for but I could tell Essam had a feeling and had us in and out in no time while still providing amazing customer service. The bracelet has been amazing and completed my bracelet stack. My fiancée and I will continue to drive from Sacramento to Palo Alto for Essam's impeccable service and the beautiful boutique! Thank you again Cartier Palo Alto and Essam! read more

Cartier - Juste un clou yellow gold small bracelet - Jewelry Near Me - Palo Alto, California

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This review is for Isabel. She is just the sweetest sale associate ever! I was a little disappointed with my first cartier ring that I purchased at another boutique because it was a little loose. It fit ok in store, but as I wore it throughout the week, I realized that it was able to fly off my finger if I swung my hand hard enough. I didn't like the feeling of possibly losing my ring, so I always had to stack it with a smaller ring. My friend who recently bought engagement rings at this location voiced my concerns to her sales associate, Isabel. I contacted Isabel and she let me know that she should help. I visited the store to drop off my ring for resizing -- free of charge! She was super welcoming and helpful and even let us try on some $$$$$$$ pieces. I will definitely make my purchases through her in the future. PS: my ring was perfectly resized! I can't even tell where they made the adjustments. read more

Amazing service from Cartier Stanford shopping center by Isabel Lee. During pandemic in 2021, this location is by appointment only. The store has limited capacity of customers, so I am comfortable shopping there. I got an appointment with Isabel, she asked me what I have in mind and reserved a few pieces before the appointment. She has a warm personality and let me try on several pieces. I got what I love, and will definitely visit her again. read more

Cartier - Jewelry Near Me - Palo Alto, California

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