Amazing and professional! I have worked with several of their caregivers, and I'm always impressed…read moreby their assistance and kindness.

I chose Assisting Hands based on all the positive reviews they had. My 93 year old Mother suffered…read morea stroke. After a week of round the clock care I knew I needed some help if I was going to keep her at home. The owner Emmie, was so kind and supportive when I spoke with her and had help for me in a short period of time. Every Caregiver she sent was on time, professional and knew exactly what to do to help me. I so needed this because this type of care for my Mom was all new to me. Everything about Assisting Hands is first class and worth every penny you will pay. I highly recommend this individually owned company and would also like to give a shout out to each Caregiver that helped me! You all made a difference in your loving care to Miss Fran but also to me. From the bottom of my heart Thank You.

We used Heavenly Care for my Dad while he was in hospice. The caregivers were wonderful. I would…read morenot recommend them due to an incident with one of the caregivers who was walking around our property (no reason for her to be outside) and her foot fell through a plank in our deck (not a damaged deck). We reported this incident immediately to HC. Alice, the owner contacted me and asked me to pay for the medical check using our homeowners policy. Are you kidding me, this was completely inappropriate - as they inspected our property before coming out and we were not the caregivers employer. We were losing our father and we were in no way financially responsible for this incident nor could we handle this kind of issue while facing the death of our father. I would definitely not recommend this company. I have been a healthcare administrator for over 30 years - and knew the procedures for employee incidents. This was so heartbreaking to have Alice to attempt to get us involved. I would not call this Heavenly Care........

Despite extensive conversations at the initial meeting about the fact that my condition could very…read moremoment to moment, and so plans could change just like that. We were assured that this would not be a problem. Clearly, it was a problem. The first time we scheduled the information we received from the attorney changed and so we changed the dates at the last minute and then had to cancel. Then our second attempt we were told that it took too long and too much effort to get caregivers for me and that because we had canceled at the last minute even though we paid the fee that was a huge inconvenience.

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

Largely nonresponsive and uncomprehending in coordination. Then, unbelievably rude, inappropriate…read morebehavior from 'caregiver,' Yesenia.

HORRIFIC! Never trust this place with an elderly loved one! Best way to describe - abrasive and…read moreelusive. Lots of promises followed by no shows and when they do not provide the services and if you dare follow up - the person just screams at you and blames others like the therapist and insurance (which we have written documents to disprove). Then they use their caller ID and just ignore the calls. When keep after it and call attention to their management (husband of owner apparently), they just drop the patient. Their failure to provide adequate services resulted in impact to my Dad's health and posting a review on this site, in hopes of helping other's loved ones avoid the same fate, won't be the only action we take against this place!

If you can avoid, Dr. Jake Huntzinger, do so at all costs. He is extremely inexperienced and…read morearrogant to boot. Without going into much detail, from the very beginning of the conversation, you could tell he lacked experience and confidence in his ability to diagnose and/or treat "complex" situations. He started asking me questions like "so what do you think the problem is?". Well, I'm not the doctor, he is. I said just that. He proceeded to say "yeah no I get that but like what did your other doctors think the problem was?" This told me all I needed to know. We discussed a few things, but nothing to do with what was actually going on with me present day. He was more interested in discussing the past and had no insight on what the next steps would or should be. When I asked him what the plan would be, his reply was that he didn't know. This then prompted me to ask him how long he's been working at this practice. I guess this upset him as he stood up, took his laptop and said we were going in circles and he walked out like the true "professional" he is. I wasn't going to just accept that this grown man "physician" could throw a temper tantrum after I took off work, waited two weeks for this appointment, and paid an $80 co-pay so I made the nurse go back and get him. Both nurses that came in with him (one the first time, another the second time) apologized sincerely after he was out of ear shot because they heard how ridiculous he sounded. Celia (one of the nurses) had let me know he was out last week for training, but it's clear it didn't help.

My morphine pain pump, of approximately 6 years, failed in late April, 2024. I'd been diagnosed…read morewith spinal stenosis about 20 years earlier & had a laminectomy, prescribed opiates, a spinal cord stimulator, etc during this time. I'd been having the pump filled in Georgetown, TX under the "direction" & "care" of Dr. Alan Dennis. He began the process with refilling the pump with morphine, which I didn't understand why he did that after just emptying it then proceeded, over the next 11 months, of withdrawing the new morphine from my pump! I was so exasperated after NO relief over a year, I decided to go to another Dr. On what was going to be my last appointment with him, it occurred to me to ask him the question, "Is there any type of test, procedure, etc. like a MRI, x-ray or CT scan that would show if the leads, for med delivery from the pump to my spine, were viable, working, or had they been disconnected or displaced somehow? I was so surprised when he said there was a "pump dye test" for that. I was incredulous!! Why had he not suggested that & done that test early on instead of ME, the patient, finally thinking about it 11+ months later. NOTHING he did, which consisted of prescribing several opiates that had NO effect whatsoever. So, I had the dye test done which he said showed no abnormalities so I told him I no longer had any confidence in his ability to help & would be finding another doctor. I have to ask WHY did it take nearly 12 months to withdraw such a small amount of morphine (or whatever) from that pump. I have my suspicions but won't go into specifics. This has been the worst experience regarding my medical issue EVER in my 78 years!!

After working with multiple cleaning services, Touch of Class is my favorite. Super low prices and…read morevery detailed cleaning. They are also very prompt with communication!!!

From the owner: Touch of CLASS provides services through the CLASS waiver programread more

Met with Right at Home representative when husband was brought home from the hospital…read more Representative quoted me $25/hr for sitting daytime and $35 for nights and weekends. Hired a sitter for 9am to 4pm. Did not want to give them access to my bank account for an automatic payment so gave them my creditcard. The sitter had nothing to do but let the dog in and out. When received the invoice, I was charged $36/hr. When I called the company, I was told that the first representative documented I would be charged $34/hr and since I put it on my credit card, I was charged $2 more per hour. I consider that rediculous. Watch out this place is devious.

My father and I hired this company to care for him after he was no longer able to be totally…read moreindependent after ripping a ligament in his leg and having surgery. I had asked the company and many others in the healthcare field if they knew of a lower priced home health agency because this one like others, was too expensive for my dad. Right At Home said no I suspect because they want to make a profit. They sent a wonderful employee out and she was a Godsend and like a paid sister to me with helping my father. A couple times she could not be there and they sent out 2 other women those two separate times, one a black lady who was very nice and the other time a young, lazy white woman who sat around and left her fast food trash for me to clean up! Sadly my father could not afford it and he thought he could be more independent and he got an infection and ended up passing away a few days later. Ironically APS had been called (a risk to himself) and THEY gave me a name of an agency that would have provided home health care my dad could have afforded. I had an appt. set up for the day he ended up dying. Meanwhile a few days after my dad died I got a call from right At Home. I expected it to be a sympathy call, it was not. It was the owner asking to be paid. THEY NEVER GAVE CONDOLENCES TO THIS DAY! It gets worse. My dad had them being paid on auto withdrawal and when he died this company and others drained that bank account. The whole estate went into probate and I could not access any money. I had to pay 20k out of my own pockets to pay my dad's mortgage, utilities, lawyer, etc. I asked the owner to stop trying to withdraw the funds automatically that it was costing the estate 35 dollars each time he tried. He did not care and ignored me. A year passed and I still had no access to my father's money. Yet I still get calls from this company asking for money. If they had stopped trying to withdraw the money from his account I could have had the money to pay them, I do not at this time. Also I will double check and make sure their accounting is in order because they may have already collected the money but have a lousy accounting system. As I have gone thru this hell of grieving and having to deal with the disgusting probate system and slimy lawyers, this company has been an added pest.

My mother lived here in memory care for three years, and the experience was very disappointing. We…read morerecently moved her to another place, and the difference in the care and her well being speaks volumes. There are several good caregivers here; however, I am unable to recommend this community because of the following issues: 1. Lack of communication: Although we were assured when she moved in that we would be updated on her care and condition on a monthly basis, we were seldom updated on her condition unless there was some kind of emergency. We received no regular status updates of how she was doing. 2. Lots of turnover: I understand the senior living industry experiences high turnover in general; however, this place is a revolving door except for a few good caregivers. Depending on who the administrator and memory care director was at the time, it varied on if we were able to communicate with the memory care director. Note: the administrator who was there at the time we moved her was very responsive and nice (Shelly Vercell) 3. Lack of activities: Lots of TV time, few activities. 4. Cost increases: Within six months they issued two large increases, justifying one by saying our mother needed additional care, and justifying the next increase so that they could pay their staff more. The place was quickly becoming a cash drain despite the problems. 5. Reimbursement of funds due to us: We had to give a 30 day notice which is understandable, and pay the month in advance. It took numerous calls and emails over two months to get the funds due back to us that we had prepaid. We were told numerous times "it's being mailed" and it was not until I called the corporate office that we received payment. No apologies from corporate, either.

My Mom was a resident in memory care at The Rose for 3 years.In the beginning we were satisfied…read more As time went on we saw employees including caregivers and management either being fired or quitting on a regular basis. I can't even begin to tell you how many activity directors left, with only a couple that were dedicated to providing residents with mental stimulation. They mostly watched t.v. or napped which is what you would expect in a nursing home and not memory care.I felt that the caregivers were dedicated and did the best that they could considering the huge turn over of staff. Communication was nonexistent and the main phone number was rarely answered. After 3 years we decided to transfer my 93 year old Mom to a different facility. She went from being kept in a wheelchair for 3 years even though she can walk without assistance to never using one at all. She has scheduled activities from morning until bedtime and never takes a nap. The facility has courtyards that the residents are encouraged to enjoy and they are taken on frequent bus trips. My Mom never left the building previously unless I took her. The last straw was taking months of calling management for the refund that we were owed after the move.We finally called the owner and never got a response but finally received the check today.