Adriana at resident services was very kind and helpful! She made the process of adding me as a resident so easy and I feel well taken care of! read more

Thank you to Alfonso the entire BroadStone maintenance team for all of the care and attention to details you all put have into this building - and the coffee machine being in point, couldn't start my day without it! read more

Archive has one of the best amenities in any apartment complex in the area. Toi Fleming and Daniel Romero made the leasing process very easy and were there to help at every step. I toured the property several times before I decided on my apartment and the leasing staff was very helpful and answered all my questions. read more

This 5 star is specifically for Jeremy. He is absolutely wonderful. He's really supportive and helpful with maintenance request and very knowledgeable about the community. He is also the kindest soul. There are a lot of things wrong with this complex but Jeremy has made living here a good experience. read more

I began my process here the end of April 2023, now we are almost approved and ready for move-in. I have had a great experience with the staff here at Archive! Each has been great and or a pleasure to work with and very polite each time I have had to work with them. Dylan, Brianna, Amber, Madison, and Toy have all been a pleasure to work with and recommend the Company and any of the staff members for assistance. Warm Regards, Eugenia read more

This place is gorgeous you will truly love all the buildings. The units are beautiful .feels like a resort! Our leasing consultant was Toi she was INCREDIBLE!! *chefs kiss* Her customer service is top notch. She is so professional so kind! I can't say enough amazing things about her ! You NEED to request her if you plan on moving her. She has so much experience with the company and she made me feel so welcomed and excited to find a new home! Once again ask for Toi! One of the greatest apartment experiences I had! Thank you so much Toi! read more

I love living at Broadstone Archive. The quality of the construction is excellent, the place is clean and well-maintained, and the staff here have been wonderful. I am really looking forward to taking advantage of the amenities once it is safe to do so, because they are GORGEOUS. Specifically, Meia from Resident Services has been so incredibly helpful and kind! She has gone above and beyond to make sure that I am comfortable and settled in. read more

I'd like to give a shoutout to Kimberly, Ricardo Lara on the maintenance team, and Blanca for being extremely helpful and providing an excellent level of service. That really goes a long way, so thank you! read more

Live here if you like the smell of dog poop! Or if you like getting illegally charged at move-out to return your unit to brand new condition :) NEIGHBORS: Probably the worst part about this apartment complex is the neighbors. They let their dogs poop in the hallways ALL the time and wait for workers to clean it up. I've never lived in a building with such inconsiderate people who have no regard for their living space...there's always dog poop smeared in the hallway carpets and the trash rooms are filthy. People are known to steal packages here. Make sure to track your packages and pick them up as soon as they arrive. I've had people steal Uber Eats orders straight from delivery drivers too...maybe don't live here if you are starving to afford rent... People from Broadstone Arden often snuck into Broadstone Archive to use the amenities, which was mildly irritating when the gym got full since you'd have to wait to use machines. SECURITY DEPOSIT: They will not return your security deposit. After I moved out, I was informed they always deduct a $206 cleaning fee as well as a $272 repainting fee (they repaint every unit after a tenant moves out). This is illegal, as it is not the job of the tenant to return a living space to brand new condition. It seems they're struggling for cash because when asked, they sent me images of a single strand of my hair and some droplets of water on my sink as reasons for the cleaning fee (see attached). I would be willing to pay a reasonable cleaning fee for what needs to be cleaned, but residents should NOT have to pay for "loss of paint life", especially after living there for just a year. This falls under regular wear and tear. CRIME: I never personally dealt with the homeless population surrounding the building, but I know it's pretty large and that they broke into several cars within the parking garage and stole bikes. There are a lot of trespassers who try to break into the storage units as well. This is Santa Ana (even if it's the gentrified part). If you get a unit facing the train tracks, you'll get a view very similar to Skid Row. MANAGEMENT: Don't call the Broadstone Archive # if you need help with anything. Call the Broadstone Arden office. Employees on the Broadstone Archive side are nice, but unbelievably incompetent (or lazy). I've only ever been able to get ahold of the Broadstone Arden side. PROS APARTMENT UNIT: My 4th floor unit was facing the gym and it was always pretty quiet. The only issue was noisy neighbors at night, but it seems the walls here are just thin. Aesthetically, it was a well-designed space, but functionally, the laundry machine and most cabinets will be out of reach unless you are 6' or above. They give you a Google Home when you move in and access to Dwelo, which allows your phone to control the thermostat, lights, and door lock. It's very convenient when you forget your keys. COURTESY PATROL/NIGHT SECURITY: They use a third party service called Upland Group. They're usually easy to get ahold of and pretty helpful. They sometimes help your food delivery drivers find you and are great at handling lock-outs and noise complaints. AMENITIES: I initially toured at Broadstone Arden, but ultimately chose to live at Archive for the modern interior design and amenities. There's a huge gym, co-working space, conference room, pool area, lounge area, rooftop with an outdoor kitchen, and game / karaoke room. All of these are beautifully maintained, even with how much use they get from the residents. They also have many small businesses come in (food trucks, luxe car detailing service, all very convenient) and do special events sometimes (for holidays like Halloween, Valentine's Day, etc. and movie nights in the front park once a month). MAINTENANCE: Workers are efficient and nice, which is why it's such a shame the tenants treat them so terribly. Overall, not the worst experience. But the way they're illegally charging everyone to move out and not doing anything about the dirty tenants not knowing how to pick up after their own dogs is gross and overshadows the positives for me. read more

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Resident here, Marco and Jeremy from resident services were finally able to fix my washer -- they've been super professional and made sure my machine was working and everything. Huge shoutouts to them. read more

The most unreliable complex when it comes to amenities. The spa works almost as much as it doesn't work, tvs in common areas never work, they have a racing simulator but it hasn't worked once in the year and a half I've been here. You're paying more for an abundance of amenities, let me save you the money, you probably won't have access for them. read more

***STAY AWAY AT ALL COSTS*** This may be a long post so will post TL;DR here: - In short - Worst management ever - will not do anything if it doesn't make them money. Will stall things out until you hopefully "forget" about major issues about this building. They lure you in with really pretty units and ameneties but jesus christ I'd rather live out in the streets rather than deal with the issues I had here. I have lived in broadstone archive for about 9months. The first month was fine and had some small issues with the trashroom getting absolutely disgusting (at one point saw about a point of animal feces on the ground) Not a huge deal - we complained they didn't do anything - oh well Starting in July my upstairs neighbor decided to make our lives a living hell - she would non stop STOMP around her apartment (super thin floors) from the hours of 6pm to 3am about 6 days a week. It was enough to wake up everyone in my unit. This has been happening since JULY of 2021 - it is currently Feb 15. Since this has been occuring - I have made no less than 8-12 attempts to talk to management regarding this issue - Calling, emailing, going to resident services in person. None of this actually made a difference though as they essentially told us "what are we supposed to do - tell her to walk more quietly?" We started off trying to talk to the upstairs tenant, then asking resident services to see if we could potentially move units to a higher floor. We've come to the point where we are willing to PAY to break our lease and they have ghosted us for more than 2-3 weeks (which costs us money as we need to give a 2 month notice - during which we are expected to pay rent) The mangement will forward you to "the resident service expert in [insert issue here]" only to find out that that person also doesn't really know anything either. So it will stall a few days and then we follow up while the "resident expert in matter" is coming up with some other bullshit to tell us. Regarding this specific matter - I have talked to literally the entire staff so far. The inconsistency is hilarious; some random resident has a welcome mat - they'll come and throw it out. You want to pay $300 to book the commisarry? They'll respond in seconds. A real issue that's causing mental and physical health problems due to lack of sleep? Ghosted for at minimum 1 month and then no solution. They're really just hoping we forget that this is an issue. Additionally - I've been told no less than 4 different rates to break the fee from 4 different employees that all said they were "certain". 2 months + 2months rent + concessions, then 2 months notice + $10,000 + concessions, then just concession + 2 months rent, and now back to $10,000 + 2 months rent + concessions. This is absurd - it seems like based on how serious we're getting they keep raising the rates to get the most they can out of something they should have resolved. I don't know who is reading this but moving in to Broadstone was the worst mistake of my life (and will likely be one of my most costly). read more

If I could give 0's I would. Getting in contact with management is hard but them listening to your calls with the lease agents isn't. I got denied but make 100k. Wouldn't even let me lease if I paid all rent forward. All around do not waste your time as they do not care for each individual and only care about money. read more

I lived in a lot of luxury apartments through Orange County. Elements, Residence of Jamboree, Avalon just to name a few and I haven't experience the level of customer service that Broadstone Archive anywhere else. They're super responsive if you have a problem they handle it on the spot for you. Specifically Toi and Sabrina. I really can't express how amazing they have made my experience here. They are the absolute best! read more

I've lived in a lot of different buildings , but Broadstone is honestly hands down the best building and community I've had the pleasure of living in! I've made friends with not only the residents but the leasing agents and maintenance ! Everyone is here for awesome. Shoutout to Louis who is literally the BEST maintenance person EVER! He's been there to help with any need we had the 3 years we've lived here! The most tentative person that has helped with any little thing we've needed in our unit. Thank you Louis ! read more

Just wanted to give a shoutout to the fast and smooth response of Isiah and for being really helpful with my a/c issues. Made this process easy. read more

Do not live here! It looks great on the outside but that's about it. There were always issues with the safety doors on the building, the parking structure was unsafe and the management team was terrible to get a hold of. The hallways always smell like trash because there is always trash left out in the halls. And to top it off they will likely leave you with a huge and unreasonable move out bill. They charged us over $1000 for cleaning and painting. This place is ridiculous. Safe yourself the trouble and just look elsewhere. I've lived in several places in OC and would live there again, but not here. read more

If I could leave them a zero star I would. Please save your money and spend it somewhere else. First of all security here is a JOKE. I had lived in so many cities nearby but had never scared of homeless people like this. I had to buy a pepperspray so I can walk my dog in the evening. There are so many storage units got broken in and people have their stuff stolen. Management always refuse or make it difficult to provide the police camera footage BECAUSE THERE IS NONE. Even the bikeroom got broken into, my friends had their bike stolen twice. Many of gates are broken and they fixed them with zip ties ( see pictures below). Because most storage units are broken into, there are homeless people sleeping in there. Patrol said they have mentioned it to management before but they didn't do anything about it. What is worse is that when the issue was addressed to the resident service office, a lady there was like "oh they just wanted to find a place to sleep, they don't mean no harm" like ok how about you let them in your apartment to sleep since everybody here pays thousands of dollars in rent just for some homeless to sleep next to us for free. She also told people about the storage units "Why would you get a storage unit here? If I was you I would get it somewhere else" like why would they even provide a service and now telling people like that. It would be nice if they could of told people that before they decided to rent one. And when you rent a storage unit you have TO BUY YOUR OWN DEAD BOLT to secure the door. SADP is literally here so often i'm not even suprised to see them no more. When residents email management about security issues, they just copy and paste their respone. Literally no cares given. Always say they are working on it but we have never seen any improvement. The last straw was when I was hosting a birthday party for my boy, some homeless guy threw his bike over the wall and hopped inside yelling nonsense. That was literally one of the most scary experience in my life. And the parking here is also a joke. Good luck if you like having people over because there is no parking for them ever. Even the staffs here park in guest parking, which is very limited comparing to the amount of people that live here. The dog park is not all that, it is so sandy and dusty, so if you like to keep your dog clean, good luck okie. Bottom line is DO NOT LIVE HERE. read more

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We had an issue with a leaky bathtub faucet about having lived here for about 2 months and Jeremy was extremely helpful. Even though we thought the problem would take a few days to be fixed due to a need to order a new part, Jeremy was able to find one and get the repair done the same day. Great service. read more

I just renewed my lease here and have been super happy! They are meticulous about cleaning the property, the noise level is appropriate for apartment living and the maintenance is super helpful. Ricardo came by and fixed my shower drain and a drawer in my bathroom quickly and perfectly. Thank you! read more

I have lived at the Broadstone Archive for over two years now. Residents Services is very help whenever I have questions or need help with anything. I have been able to reach them by phone, email, and in person at the office. Recently, Blanca D. assisted me with getting a new parking garage puck. She was extremely helpful and answered all my questions. Thanks residents service team! read more

The management office never replies. They don't care about noise complaints, they literally said to me "what can we do? This is how this apartment works." . Unless you get the highest floor, you'll hear so much noise and they won't help you at all. I'll leave from here as soon as I can. read more

It definitely is a beautifu place to live in but honestly it lacks in customer service and the security is bad. The valet trash was great at first but lately we don't get a pick up some nights but still are charged for it. read more

Toi was absolutely amazing and helped us find our next home!. From the moment we walked in she made us feel at home. She was absolutely kind and patient with us. She took the time to go over all of our needs. She gave us an amazing tour! The one bedroom that we looked at had amazing light, Great finishes, and perfect entertaining space. Toi showed us this absolutely wonderful apartment complex and all of its awesome amenities. If you're going to your here. Please ask for Toi. You won't regret it. read more

Came to Broadstone to check out the apartment units and I was greeted by the most sweetest person ever; Mia. I had some concerns because of their Yelp reviews, but Mia was super honest and answered all my concerns. I admire her honesty and helpfulness during my mini tour. Will be coming back to apply in September! read more

This 5-Star review is specifically for Meia, who is the Resident Service Coordinator. Unfortunately, the leasing application process is very drawn out, mostly due to the administrative team's inefficiency, lack of effective communication and collaborative skills, and unresponsiveness to multiple calls and e-mails. This resulted in about a 3 -week delay in processing my application. I would give the administrative team 1 Star. Meia has been instrumental in making this community my new home. She is professional, attentive, and responsive--worthy of a 5-Star review. There were a couple of issues that needed to be addressed during move-in, and she created work orders as I brought them up. She is able to set expectations correctly so that you know when work orders and other concerns will be addressed. Meia also provides updates in a timely manner and stays on task by jotting down follow-up items on her notepad. She has been kind enough to push my furniture packages into my apartment on two occasions that I couldn't be home for a couple of days. Thank you, Meia for being so friendly and working so hard to help the residents at Broadstone Archive! read more

** UPDATE ** We have now lived here for 3 months. Everything was smooth sailing until recently. None of the amenities are open, which we are paying a premium for. When they are open they are per reservation only- but when trying to reserve a spot they are all filled up. And you are only allowed to reserve it ONCE. They haven't explained if that's once a week, once a month or once on your entire lease?! Secondly, we are paying for parcel lockers, but yet some of our packages are missing? There's always packages on the floor in the mail room- same boxes for the past 2-3 weeks. Thirdly, since move in day we were not able to park in our assigned parking spot due to construction have their wood pallets across our spots. We made multiples calls (multiple calls because it's always hard to get a hold of someone in the leasing office) to have this fixed the customer relations manager would assure us that it would be taken care of. A community email went out about not parking in your assigned spots or your car would be towed- the day of that email we called and made sure we wouldn't be towed as the pallets were still in our spots, so they assigned us to new spots. Well here we are now, being called on our Sunday that our cars will be towed if our cars are not moved. I get it may be easy to move the cars over, but this has been something we've been chasing to have fixed for the past 3 months!! Now that new tenants need these 2 spots, leasing wants to say "we have a strict policy agreement" all of sudden?! Where was this strict policy when we moved in 3 months ago?! The leasing office is always hard to get a hold of. You have call, and email over and over again before you even get a response. If you want a responsive community- this place IS NOT IT! We've tried to look past the bad reviews that have been posted since we've lived here, and tried to be positive but we are now a little fed up. Leasing trying to make the parking situation as our fault, and the best they can do is "well if we can't come to a resolution your cars will be towed tomorrow" & THERE IS NEVER GUEST PARKING. We live on a floor that can see out to the leasing office, and we constantly see people park in the guest parking spots in the garage and walk over to Arden. When we toured we were told the first floor was all guest parking- that is something that sold us. Well, guest parking is about 10 spots only always taken up by the same cars. read more

THEFT. BEWARE. BIKE STOLEN FROM SECURED BIKE LOCKER IN ARCHIVE. My bike was stolen from the Archives Bike Locker which had three levels of protection: 1. Gate opener to get into the parking garage; 2. Key fob to access bike locker; 3. Bike lock that was cutoff with a hack saw. We pay for amenities that are closed and the ones that are open management won't help or take responsibility for when theft occurs. I contacted management immediately and they recommended me to contact the police and file a claim with my insurance which I did. When filing a police report the officer asked for any video footage which I said I would ask management to send. I asked management if there is any potential security footage and if so, please send it to the case officer and management said their policy is the "police must request video footage to confirm it's required as part of their investigation". Obviously the police have better things to do than ask for video footage and then sort through it to find a stolen bike. At the very least management could have reviewed available footage and provided to the police, "hey we noticed something in this video, can you check it out?". Now I'm stuck trying to play middle man between an extremely busy police officer (thank you officer for your help) and management who won't help one ounce to recover my bike. In addition to this, I requested to place a post on the "Park and Paseo" app which is our social network app within the complex. Any posts must be approved by management and my post request which shared pictures of my bike asking if anyone saw anything and informed residents the bike locker cannot be considered secure hasn't been accepted yet (it has been four days). As days go from the incident memories will fade. Also, when talking to management about the policy for handling police reports they referenced a recent car break-in in Arden that was handled this way. Is this not information you share with your residents?? I get it that most amenities are closed because of COVID. The one thing that was really nice to get outside was to hop on my bike. Now that's no longer an option. EDIT after managements post below: you mention you're deeply sorry and contact you with anything, but I HAVE done that and have received ZERO help or reply. I get it looks good on these reviews to say contact you, but no one is following through on those promises. read more

Broadstone Archive - Apartments Near Me - Santa Ana, California

Toi Fleming has been so helpful and lovely throughout the application and move in process. I can tell she really cares about her job and her residents. I can't wait to see Toi around more often after moving in and settling into the community. Toi is very proud of the property and community and it shows through her! I recommend reaching out to Toi if you can when you are considering Broadstone Archive as your next place to call home! read more

After experiencing challenges with looking for a new place to live and delayed responses with other leasing offices, I had the best experience with Broadstone Archive. What took one leasing office two weeks to do only took Broadstone Archive a matter of three days! I worked with Toi Fleming and she was an amazing help through the entire process answering all the different questions I had at all the different times of day. It was such a stark contrast to all the other locations I explored, and I'm happy to be a new resident at Broadstone Archive! Thanks Toi! read more

Overall it is a good apartment, a lot dogs here tho so the dog bark noise may be a problem some time. Also the maintenance here is great, love how Jeremy from the maintenance team responded quickly to my request and get everything fixed in seconds read more

We had a maintenance request. A gentleman named Jermey fixed all our issues making look easy. Along with informing us what to do to preventing from happing again. read more

Generally enjoyed living here for 16 months but the cons ultimately outweighed the pros for me. Pros: -Great pool and amenity spaces -Nice appliances and fixtures inside the units -Food trucks weekly -Maintenance staff has the quickest response compared to any other apartment I've lived at -Cleaning staff is great -Dylan in the leasing office was great to work with for our touring process -Close proximity to groceries, restaurants, shopping, and beaches Cons: -Move in process was extremely difficult once we applied with slow responses and more involved document/employment verification than I went through with my mortgage application -Had to break our lease early for a new job and paid over $9000 just to leave. Probably the most inflexible lease break policy I've ever had to deal with. -On top of that, we were told not to bother cleaning upon move out by the pre-move out inspector since their cleaning standards are strict...then got charged $356 for cleaning and $260 for repainting our unit. Seems excessive and have never had to pay so much to leave an apartment with normal wear and tear. -Trash valet is required for a $20 monthly fee but frequently got missed for pick up (during designated hours) and we had to take it to the trash room ourselves anyway -Witnessed an abnormal amount of police activity at the complex during the 16 months we lived here -Guest parking is extremely difficult and with some spaces becoming retail parking now, will continue to be challenging if you want to have anyone over. read more

I am so upset regarding the lack of concern for the safety of the residents here! A Santa Ana police officer told me that they are here all the time because of theft and issues with the homeless that surround our complex (which i was told wasn't an issue when i toured this apartment building). My storage locker was broken into last week and i really feel like they don't care one bit. I work hard for the things i have and that thief took some important and valuable things of mine ...brought me to tears. If I had been informed about all of the theft around here, I would have never paid for a storage unit. I have also picked up my packages from the interior mail room that have been opened and tampered with. there are no cameras in the hallways or parking structures and anyone can gain access to your apartment through the parking structure!! Resident Services has NEVER sent one single email to the residents regarding the break-ins and concern for our safety-at least not in the 11 months I've lived here! but they sure as heck will send a plethora of emails regarding food trucks, street fairs, parking policies, pick up after your dog, etc. I don't want their cotton candy or free hot chocolate...I want to feel safe where I live -a place where I pay almost $3k a month!! Recently, there have been picketers outside of the complex with signs saying " is it safe to live here?"- mentioning a sex offender lives here. Do you think they addressed this with the community??? ABSOLUTELY NOT! They consistently stick there heads in the sand and act like they're oblivious to the ill happenings around here...just look at the pics here on yelp where residents spoke up but management didn't....wish i would have seen these months ago. I heard from a fellow resident that the dog owners who live here have a chat to coordinate play dates and fun things but it has turned into a chat regarding safety and break-ins because they are incessant!!!!! read more

This review is specifically for Broadstone Archive Maintenance. Jeremy was fantastic and super professional! He completed my maintenance order in a very timely fashion and answered any questions that I had along the way! Thank you Jeremy! read more

Joseph, the residential coordinator here at Archive really displayed professionalism along with great customer service - hospitality. There has been complications with my lease and he was able to assist every step of the way to make sure I the resident didn't need to take the brunt of any stress. Not many professionals have this and I'm glad to see Broadstone - Grey Star decided to take him into the team. read more

The fire alarm has gone of 3 days in a row at 9am inside the apartment buildings and units. I have girlfriend and her family staying here and it woke everyone up all 3 days. It was Extremely embarrassing. The theft is also a huge problem, the police are always here. Homeless people everywhere, no cameras or help with the theft issue. read more

Don't get me wrong, when you tour this place it is nice and looks amazing, but you know what they say...if it's too good to be true...it is. Management here makes you feel special when you're about to move in, but that is pretty much it. Once you are a resident, they could careless about you and will most likely ghost you. This place has a huge security problem and they don't care whats so ever, only when it comes to themselves. Someone at the leasing office got attacked so they lock the doors and has full blown security, yet when the resident's have similar issues, nothing gets resolved and gets pushed under a rug. There is a huge homeless problem here where they break into cars, vacant units, storage units, and laundry around everywhere. They have even been seen living on peoples balcony's on the first floor. The police are constantly here and when they are here it is a hassle getting to your apartment. You got a package? It will be left in the mailroom because there is not enough lockers and will most likely be stolen if you do not get it in time. read more

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Madison and staff were very prompt and attentive, which made a great first impression of the Broadstone Community.

I love my new apartment here it is a very nice complex. Toi helped me out so much making the process a smooth and less stressful transition. I am really happy with my decision moving here. Highly recommend. read more