Alonso did a great job fixing my garbage disposal. Fast and friendly. Thanks a bunch!!

Broad Archive so far has been a great stay. Amenities are always clean and the 24.7 security gives you peace of mind. Alex over at the Resident Services office has been incredibly accommodating in any of the issues we needed addressed such as finding any lost packages or getting access when we're locked out. His professionalism & kindness has made living here a breeze. read more

Vanessa is so so so amazing and helpful. My boyfriend and I got locked out of our apartment on move in day and she was so sweet and helped us get back in. Also a life saver with a parking issue we had and she immediately resolved it as well as answered any questions we had. Such a sweet person and has made our experience at Archive so much better! read more

We are current residents and the resident services has always been so great! Kimberly is always eager to answer our questions and fulfill our requests. read more

Now GREYSTAR the management company for Park an Paseo Broadstone is charging us an extra $800 for our move out after the walk through where we were told by the Greystar employee- what great condition our place was and just the normal cleaning fee and minimal painting charge would apply. We requested photos after being charged for floor replacement and charged or a trash can that was left in the apartment - it took 4 months to recieve pictures and the pictures were of NOTHING on the flooring and a claim there was no trash can in the unit. LIES LIES LIES and what are we or anyone supposed to do when companies are complete money scammers. Do not move to this place unless you like being scammedand throwing your money away. read more

Alexander helped me with my move out and was great and super helpful with everything and made the process nice and easy!

Don't waste your time here unless any of the below is appealing to you. We've lived here 5 or 6 months now and while we enjoyed it at first, we now absolutely hate it here. The apartment is great and if we didn't have to deal with all of the rude and inconsiderate neighbors, we wouldn't have an issue. Pets - there's dog poop literally everywhere including in the hallways. It's disgusting. How difficult is it to pick up after your pets? There's plenty of poop bags and trash cans throughout the complex. Several people also let their dogs roam off leash throughout the complex. Smoking - this is a non-smoking community, as stated in the lease, but that means literally nothing to the majority of residents here. Anytime I want to open the windows and enjoy a nice breeze, I am met with marijuana stink. Noise - there's a lot of inconsiderate people here who don't realize that sound travels and their voices echo. So expect to be woken up by some drunk morons yelling in the middle of the night or a whining cat or dog early in the morning. If your windows are closed, you won't hear anything. Only an issue when you want to open your windows and let some air in. Trash - apparently people don't know how to take care of their trash either. They have trash valet here so it's not that complicated and yet people still have a hard time. When some people do go to the trash room, they drag their trash bags making the hallway carpets even more disgusting. Or decide to dump their kitty litter in the trash room.. just on its own.. no bag. Parking - don't bother having people over. There's nowhere to park. Safety - our car was vandalized by a neighbor right in front of security and nothing was done. Clearly, security isn't properly trained. They also are never around when you need them. I've had to call the dispatch # a few times and they are supposed to alert security and send them over but there have been times that I've waited and no one came by. One time I had to walk through the entire complex at 2 am to find a security guard to deal with a noise complaint. I had called twice before that and no one was sent. Hmmm... People also steal the most random things from the buildings... letters and #s in the hallway that serve as a guide of where to go, why on Earth steal that??? Fragrance plug-ins. The list goes on. I don't know what's wrong with people, it's seriously baffling. The apartments and amenities are very nice. Management/resident services staff are friendly. The issue is the residents and management can't or won't do anything to hold tenants accountable. It's really unfortunate. They put a good deal of $$ into this community and it's such a waste, I can only imagine how terrible this place will look in a few years with how horribly it's treated by majority of residents. read more

Great place to live! Luxury living with top notch amenities and exceptional customer service. I dealt with Adriana and she was just lovely throughout the process. read more

Alonso helped with our maintenance issues on short notice. Very helpful and nice. 5 Stars!

Huge shout out to the maintenance team over there; Jeremy, Luis, Alfonzo. I swear they are at my door step before I even get done submitting the request. They are fast, do great work, and hands down the friendliest people around. Shoot I'd hire them in a heart beat even if I didn't live in the building. I recently had to get a few things fixed and some things painted. Jeremy and Luis took care of it in no time and Alfonzo had the place looking brand new with a paint job. I couldn't recommend the staff enough. They are the best in the biz. read more

This review is for the Maintnance staff at broadstone. Luis and Marcos took care of my broken washer/dryer quickly and professionally. They also gave me great tips on maintaining my appliances and were super friendly to talk to! Thanks guys! read more

Even though Alexander is new, he's already made such a positive impact. He's approachable, kind, and always ready to help. It feels like he's been part of the community forever. read more

Alexander has been an incredible Resident Service Coordinator. His friendly attitude and efficiency make such a difference in creating a welcoming and supportive community. read more

Do yourself a favor and run the other way from this place. My mental health has never been so low and my anger is through the roof dealing with this horribly managed place. This is by far the WORST apartment complex I've ever encountered or lived at. You are FORCED to listen to loud shitty music all day every day that they blast throughout the complex. You wanna enjoy having your windows open? Nope, loud music not only from management but residents also have parties and do not respect quiet hours whatsoever. Hallways are literally covered in piss and poop from dogs and it smells awful... like this place is the most disgusting place I've ever seen. It's filthy. Units are built so cheap you can hear every single footstep from your upstairs neighbors. I'm not being dramatic when I say it sounds like we live under the jolly green fucking giant. Amenities never work and are broken. It's literally all a scam and all for show. The pool doesn't even get heated and it's freezing even in the summer. The office doesn't do shit when you complain or have an issue with anything. I left a survey or review and they contacted me after it to "discuss how to make things better" and they never ended up reaching out to actually talk about it lol. I could list 100 other things but seriously I cannot say one good thing about this place. Everything is so gross and not managed properly. I don't understand how it's okay to have people live in such a shit show. read more

Alexander's combination of professionalism and kindness made my visit to the building delightful. His thoughtful communication and focus on resident comfort truly stand out. read more

Beautiful space and amenities. Great and friendly staff. The space feels much more modern and luxurious than other complexes in Orange County. Love that they have a specialty coffeeshop at the corner. read more

Really disappointed living here, the leasing staff is amazing, but once you move in and need assistance resident services is just really bad. I have spoken to so many residents and they all say resident services is just horrible. They are rude, really dismissive. I have requested simple things, like my yale lock to be fixed (still doesn't work) and no response. The parking is a nightmare here, they charge for guest parking, and the security is really on another level. The security here act like their are above police, give you just really dirty looks and are always walking around cars, looking inside. Just really weird behavior. I called security once for a break in through an emergency door, no response... but they seem to love to tow cars... I see them constantly towing cars parked for 2-3 hours. It is also very very dirty here. I would stay with an Irvine Company property... this place is just horrible read more

My time living at the Broadstone Archive was not worth the money paid and here is why: *** MANAGEMENT *** This is by far the root of all problems in this building. The issues I will share below all stem from terrible management. Here is a couple to start: - Little to no email responses back from management. At times, I would have to follow-up 3 times in a span of a week to get a simple response back. - Hard to get a hold of them over the phone. For the longest time, there wasn't a clear number to call, and at times get mixed up with the Broadstone Arden office. ________________________________________________________________________________ TRASH VALET On paper it is a great service. Residents are given a trash bin they can fill up with a trash bag and put outside their door for pickup at specific times of the day, on certain days of the week. But the reality is, neighbors will: - Place trash outside their door during non-pickup times which will cause trash to stink up the hallway for up to 3 days in a row. - Place trash bags outside of the corresponding bin making it visible to others walking the hall. - Overflow trash will spill and obstruct the walkway for others to pass by. Bottom line: some of these residents have no consideration for the rules and their neighbors. This ultimately comes down on Management to police, which they failed to do. I called in numerous complaints to management and it never fixed the problem. NOTE - why should I be paying close to $4,000/month to walk by a trash bag showing somebody's used box of Vagisil in a bag that has been peed over by a dog? (picture below) ________________________________________________________________________________ NOISE The quality of the walls and ceilings are terrible. I had the misfortune of living below a resident that had a really hard stomp on their footsteps, constantly screamed, and had parties which made living there a nightmare. I had to place noise complaints up to 4 times a week, and at times up to 3 times a day. Noise would go on at all times of the day and night. The building has a Security Patrol company that attends to these matters. Come to find out, they were useless most of the time since they were not speaking with the neighbor about the noise and were not keeping record of my complaints. I had to escalate my complaints to management. They say they "contacted" the resident but I find it hard to believe since the noise would continue on that same day. Management refused to physically visit the resident to talk to them about the noise. They gave me the option of moving to another unit. But of course this would come at my expense. Useless... Bottom line: Management did a pathetic job of managing this situation, leaving me with no options other than dealing with the noise. NOTE - Why should I be paying close to $4,000/month to put up with somebody's noise from partying and yelling at 4am? ________________________________________________________________________________ MOVING OUT I had to take the initiative and follow up with management to get simple directions on the move-out process since they were not communicating it with me and time to move out was getting near. It took me calling them to schedule a move-out inspection and me calling them to figure out what I was responsible for turning in the last day. On the last day, the rep working that day had no clue on how to check me out. It pretty much took me telling her what needed to be done. Pathetic... After we moved out, all communication about the Security Deposit and any last charges went silent. No responses back on when we could expect the Security Deposit back or a statement on what our closing fees were. I emailed Greystar Receivables department and never heard back. I finally had to call them, just to find out I still owed $650. When was anybody going to notify me of this? Again it took me reaching out to them to find out any of this information. Ridiculous... ________________________________________________________________________________ OTHER ISSUES - Residents smoking weed and cigarettes in a NON-Smoking building. - Dog excrement on the hallway carpeting. - Residents/visitors not obeying the assigned parking spots in the car garage. ________________________________________________________________________________ BOTTOM LINE This building has potential since the amenities and apartment finishes are nice. But in my opinion, the constant issues with management do not make it worth the price. read more

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First off, we live on the side of the Archive building facing the train track. When we were touring, we asked about if the track is active. The agent assured us "oh gosh OF COURSE NOT, can you imagine???" First week after moving in, a train zoomed by on Wednesday at 11pm.. we've been living here for 6 months and that that train is like clockwork, once every Wednesday night. Second, they don't really care about when they do CapEx work on the building. No notice to the tenants just hammer away for HOURS during a work day when most my neighbors work from home. Building is cool, since it's a new build but Property Management should care more. read more

TOI FLEMING is very polite and helpful. She is a good leasing manager, she can handle our lease problem very quickly. About this community, I think it's very new and comfortable, I definitely recommend this community. read more

My dishwasher went out last Tuesday. Repair was nearly immediate and effective thanks to Jeremy S. who provided prompt, effective and courteous service. This residence is tops! read more

My partner and I were looking at so many different places to rent for the past 2 months and found this place on Apartment List. We thought it was really nice and worth setting up a tour. Fast forward to the tour, we got greeted with Michael Hanna. Super chill and cool guy who walked us through the entire complex and answered the 99 questions we had for him. Even to this day, we say hi or we come and ask him questions and he's always so willing to help even though he works primarily in the leasing office. In the tour there were so many times where my partner and I said to each other "What the ****" (in a good way) because we kept getting amazed by all the amenities and features this place has. It's insane. That same night we sent in our application. A few days later, our application got approved and Amber Levitt was so kind and helpful. We had questions and were unsure about a couple of things but she was very great with communication and following up. Having someone so attentive was something reassuring. Okay move-in day, so I put it at 10:00am, totally forgot that I put it at 10, got a call from Brianna, and she sounded so sweet and was just checking up on me. When I finally did get there, she greeted me and honestly she is one of the coolest people I've ever met. She's just the sweetest person you will find there. And you know what? She even lives on this property and raves about it. If that's not confirming how great of this place is, then I don't know what will. While she was checking me in, we were just talking about the community and how you can control your door lock on your phone and how you can turn the lights on and off through your phone app. Once she finished, she walked me out and started my first day here in Broadstone Archive. I've been here for a week now, and I can't believe I'm staying somewhere so nice. I'm still in awe. I never thought I could live in a place like this, but I do. There's even an arcade with pinballs and skeeball! And it's free!! I was stuck playing that for a good hour. The pool is beautiful, there's an espresso bar, Teamaru is downstairs, THERE'S A BEAUTIFUL ROOFTOP. So blessed. read more

Shout out to Luis in Maintenance !!!!! I hadn't used my water filter in months until I realized I could put in a request and get it replaced , I put the request in and same day Luis gave us a call and came over immediately he was super friendly and quick he was done within seconds. Have had amazing experiences here the past 3 years with maintenance and management!!! read more

This a very nice place. The ambiance, cleanliness, and small community vibe are what I love most. I've been living here for 3 months and so far, it's been a pleasant stay. Greystar hosts an outdoor monthly dinner for all tenants of Park and Paseo, which is nice to get to know your neighbors. It's also quiet, I live on the first floor and I rarely hear loud noise. Oh if you have a dog, this is the place to live. There's a small dog park and plenty of dogs in the neighborhood. For coffee and tea lovers, there's a good shop as soon as you drive in. And almost daily, there's food trucks that drive right up to the community. The management staff has been of utmost help, I appreciate Tanya and Toi for getting me settled in, making sure I was comfortable, and helping me navigate through the Broadstone process. p.s. I hear there's a convenience store opening in the next 3-4 months. read more

This is a sincerely review, as a resident here for over 6 months. Summary The community is really nice, not great quality but it's nice. The office will never, sincerely, never reach out to you or reply to anything. Although I see that they respond with comments of some sort of "change of management", nothing changes. You will see homeless in the property consistently, everyday. That's not completely their fault, but they aren't active enough to prevent this. The maintenance team is actually really good, I'll give them that. Contacting office The only time I have ever been reached out proactively, was when they switched payment systems and my rent didn't go through. Literally only time. If you call about interest in renting, they will bring down the clouds that Jesus himself walks on, but do not expect any type of hospital service after that. Management I've lived here 6 months, they have gone through 2 property managers (Jenna & Marie). There is now a third, Sabrina, I would have an opinion on her but from the previous paragraph, she won't get back to you either. Literally about 5 employees live in the community, yet they will never help. Theft/homelessness There is a tone of this as you can tell from the posts people have made. I have personally only gotten packages stolen, but other have has motorcycles, things from patios, and broken into storages. Homeless is a big problem since you're next to train tracks, don't expect this to go away. There's videos of homeless living in the units! Sounds far fetched, I thought so too, that is the level of security you will find. The office closed once because a homeless women threatened the office with their own pair of scissors, this is real. Maintenance Best thing they provide. They are fast at fixing things when requested. Never had a problem with them, and are always very nice. Amenities People do what they want, you will be paying a premium of amenities that everyone can basically use. This was a factor when I chose the building I wanted to live in, doesn't matter, choose the one you like. Office won't do anything. Conclusion In my personal experience, this is the worst management I have witnessed. There was a leak through my walls, Its a new building, it happens. In my situation the leak was suppose to take two days. The whole thing took almost 3 weeks to fix, within that time I was threatened with litigation, I had advised the office that I would be working from home (after the quoted 2 days), i needed to take calls and be by my laptop. They will twist it, but I was fed up with the commercial fans I had to have running overnight (videos and pictures attached), and I told them they would need cater to my business meetings, they did not abide by that or even care. That's just to make my story very short, but I have a lawyer copied on all my emails, that's the length I went to. If anyone has ANY questions from an unbiased person, feel free to reach you to me. I sincerely hope this Sabrina lady does something, anything to honest. read more

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Thanks to Jeremy and Bryan for assisting with my clogged sink drain, fixed things in about an hour, Super quick!

Don't move in if you expect to be treated fairly as the residents because they won't. Lost mails, dog poop in front of your doorstep, flooding. Most of all, no response. read more

My dishwasher had broken twice, but the Broadstone Archive team had sent up a maintenance team up to make sure that was all settled for sure. The team members were Louis A. and Jeremy. Both answered all my questions and concerns on the washer as this was the second time it broke. Above that they stayed an hour PAST their schedule to make sure I was taken care off. I rarely experience service like this these days, but they reminded me that good work can be found and it started with Louis A. and Jeremy. Thanks again Archive Team, Ryan Samin read more

This review is for the amazing staff we have had the pleasure of working with and continue to work with over the last 3 years. When we started the leasing process we had the pleasure of working with Toi. She was very helpful on getting us the unit we wanted. Next is Dylan. He takes care of all our concerns, is always there to help us out, gets back to us quickly and is one of the reasons we stay at Park & Paseo. Lastly big shout out to Marcos and his team. We have been here for over 3 years and the one consistent thing that is always working at Park & Paseo is Marcos. He is very professional, always takes time out of his day to say hi, gets all of our work orders taken care of super quick. Irreplaceable if you ask us. read more

Broadstone archive's management is very poor. 1. They don't stick to their commitment. They often time make commitments that they never stick to. Such as calling you within a certain hour. They never call. 2. They are often times reluctant to help you out; 3. They don't know their job and often times provide misinformation to residents. read more

Maintenance here is always very responsive and helpful. Each request I've submitted has been completed very quickly, Alfonso specifically has been great. read more

Toi Flemming in the front office has been super accommodating to help us recently move in and take advantage of the great facilities, she has continued to be responsive and always has a smile and positive attitude - gotta love what you do and it shows Toi - thank you read more

Broadstone Archive - Pool area great place to relax ... - Apartments Near Me - Santa Ana, California

I think every apartment complex has its issues but overall the amenities are nice, especially the rooftop and the gym. People are nice, and it's extremely dog friendly. read more

****UPDATE**** Its been a few months and wanted to provide an update. I still enjoy living here but there are some paper-cuts that dims the experience. I look forward to exploring more once we get out of the pandemic. Still note there is still construction going on and are on the flight path of planes. I knew both of those things and its been fine. The property is nice even though at this time we can't enjoy it all with the restrictions due to COVID. Again i think this is the right call most times. Paper-cuts The poor communication from the leasing team. The communication is almost non-existent or reactionary at best. Things are taken down or shut off with no notice. For example garage elevator may or may not be turned on. No rhyme or reason. Random doors are locked like the mail-room outside door. So even with your access fob you are unable to use it. Another example i was asked to come by the office to pick something up. What they didn't tell me all of the doors leading to that area were locked except one. I spent 20 mins walking around trying all the doors to attempt to find away in. I called and emailed looking for guidance and nothing. I finally found one door leading to the stairway was open. I get to the office and mentioned the struggle I had and the young woman said yeah that is the only one open. Now in my mind that would have been awesome to know beforehand. A simple note stating the only door is X would have been nice. Or a notice to the community informing us they limited access due to COVID and directed us how to reach them. Instead we are left to guess. Animal waste bags were available at both ends of the little park. Which was great as if you live on different sides of the building you are able to grab a bag to clean up after your pet as you enter the area. They have since removed one without notice, so no communication. So there is one pet station for the entire area. It is already hard to keep people to clean up after their pets i think its best to encourage cleaning up by giving more access to bags not less. Another reviewer mentioned events being posted with them selling out in moments. This happens every time with all events having like 20 spots for hundreds of residents. Or posting events that are already at capacity and or links not working. I believe if you are going to do something, do it well. On the positive side: they have invited food trucks like every other Friday which is cool. In most cases its fairly peaceful around at night. (note it is an apartment and may hear your neighbor above you). read more

Jammy is awesome! I stay in Archive and had a maintenance work order. Jammy came and completed the work flawlessly. Very responsible, on time and cool guy. read more

i've lived here for two years . the staff is terrific. Specially, Luis and maintenance so helpful quick to respond. read more

Omg thank the lord Luis from maintenance works there. He saved me and I'm so grateful pls promote reward this man. I've already been liking living here but this is icing on the cake read more

After 1.6 years...moving out. Review specifically for my lease end process: Resident services (Isabelle G) was super helpful walking me through all the move-out processes. Facilities/Maintenance (Luis A) was really took his time explaining the requirements during my pre-move out inspection so ensure I had a smooth departure. 10/10 to Facilities/Luis and Resident Services/Isabelle for helping me. read more

Adriana at resident services was very kind and helpful! She made the process of adding me as a resident so easy and I feel well taken care of! read more

Thank you to Alfonso the entire BroadStone maintenance team for all of the care and attention to details you all put have into this building - and the coffee machine being in point, couldn't start my day without it! read more