I paid $24.82 for a pizza through DoorDash, it had a strong weird taste of bleach which made me not want to eat it. When I called the store to maybe get a solution without talking to DoorDash,I was transferred to four different people until I got to Mike and he responded " you're the only one who complained today about the pizza " So I contacted DoorDash who said I might get a refund.Very disappointing food and customer service experience. read more

Brooklyn's Pizza - Italian Near Me - Irvington, New Jersey

Customer service is horrible. They adjust the prices right on spot. There is tape covering all the prices on the menu. A single slice pizza does not come with a box so you will have to eat it on spot or put it in a paper bag. The place is unsanitary naturally. As one of the workers were prepping two slices in a box. The worker placed that box on top Of another pizza and did nothing about that. The food is good of course but everything else was annoying. read more

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Came from Vegas and really enjoyed our experience. The restaurant is beautiful and comfy. The food was excellent. I am Vegetarian and picky. They made me eggplant with marinara and ricotta. Delicious. The plates are beautifully plated, everything tip quality. Service was excellent. Shout out to Rueben. read more

Brooklyn's Pizza - Valencia - Italian Near Me - Irvington, New Jersey

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Out on my walk up the avenue, on the way back I stopped into Brooklyn for a plain slice.. still good. read more

Brooklyn's Pizza - Italian Near Me - Irvington, New Jersey

The people working the counters are horrible and rude and I have been going here for years but never again. This is not just from one occasion either. When establishments feel people are not worth decent customer service that when money should be taken elsewhere. read more

I love this place to eat the pizza but they have a limited menu with cash only payment but the eggplant is very good and salad with mushrooms!!! It's a nice cozy place!!! I think you will love it and they have take out too! read more

Ever look at rating on a place and think to yourself, "Nah, this ain't right!" Lol Brooklyn pizza is pretty good and I'm pretty much a pizza snob. The crust to sauce ratio is always right and the cheese is a good quality. Sometimes, I get a plain pie and add all my own toppings on it. Other times I enjoy one of their custom made pizzas. The garlic knots are good and vary from good to great. The people there are down to earth, friendly in a NY kinda way and cool. They have a lot to choose from and it always arrives piping hot and ready to eat. The customer service has always been good. It is pretty close to NYC styled pizza and specially modeled after the type you'd find in Brooklyn. It's worth a shot. It's overall good. read more

We're from PA, and have been traveling for days, we just wanted some pizza. We got to our hotel super late & it came fairly quickly. It's greasy and salty and just so good! The dough balls were so good too, bigger than the ones at our hometown pizza place. I've been to Italy and Switzerland and had amazing pizzas, but this pizza is different it's that type of pizza that just makes you feel guilty and loving all the same time xD something about dripping pizza just makes it all the better. read more

Ordered pepperoni and cheese pies. Also got the buffalo and BBQ wings. The service was great, food was ready in a decent amount of time. The spot in mostly for pickup only but it's very clean in the place. The wings were delicious. Still thinking about them, might just get a large order of wings next. This is a halal spot and their pizza is also very tasty. read more

My favorite place in irvington for pizza and pasta. Fast and friendly efficient service. Prices are very fair. Pizza slice is $2.10 for a regular cheese slice so very affordable. No seating anymore post Covid. Only take out. Parking isn't easy but doable w meters. read more

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I've been to many pizza places, but this one left a lasting impression. The team was friendly and made us feel welcome right away. What stood out was how clean everything was even the bathrooms were immaculate. The pizza? Absolutely delicious. The crust was perfectly baked and the ingredients were fresh and full of flavor. read more

Employees were nice. Place is cute. Salad was good. My friend liked the pizza. Try it

Brooklyn Pizza never fails..as a matter of fact this may even be my 2nd review. Pizza is good, garlic knots are delicious and so is the penne w/chicken. I'm from the Bronx and have had Arthur Ave pizza so I know for sure this is a classic taste! I order delivery and pickup, both experiences have been good. read more

Came here with my 2 year old hoping to get some good food after a long day. They didn't even acknowledge us as we walked in. We sat ourselves and a server came over to remove the glass off the table being that I had a child with me and then we never seen the server again. We sat for roughly 25 mins without being served a glass of water before I decided to walk out. We were also the only black customers in there. read more

I placed an order with DoorDash, and when I came to pick up my order they gave my food away. The cashier started yelling in my face telling me " I refuse to deal with DoorDash" and shout curse words. They refused to give me a refund or replace the food! They're very unprofessional and have horrible customer service! I would never order food from this place again. read more

Very good food and they deliver . Italian cheeseburgers and steaks are delicious. Haven't tried everything

This is VERY GOOD pizza. Ordered from them two nights in a row. Pricey but worth it as they clearly use excellent ingredients.

They do not deliver to Montclair I'm sure the food is still great though. I'll give it another try if I am ever in the area again. read more

Terrible, overpriced food & bad customer service. I ordered a couple of slices of plain pizza with veggie toppings & they literally threw the veggies onto an old cheese pizza. I also asked for a side of ranch which they didn't give me. The veggies were falling right off & the pizza was cold. It was so bad, I couldn't even finish one slice. On top of that, the delivery guy was very unprofessional. He called me saying he was outside of a residence, but he went to the wrong address. I kept telling him I'm at work & to let me know when he gets there but he insisted he was here... when he CLEARLY was not. When he finally did manage to find his way here, he texted me letting me know he was outside. I was at work handling something so i texted him back saying i needed a few minutes & he responded with "What's a few minutes I have other deliveries" Overall my experience was horrible and I will never waste my money here again. I suggest you don't either. read more

Decent food. I wouldn't recommend the stromboli which wasn't fresh. I don't think it was made to order even with the additional specifications. It was this haphazardly constructed doughy mess of a thing with lackluster dry meat and dry cheese. I wanted to try the calzone but I'm better off looking elsewhere because I don't think they provide fresh calzone either despite some pictures I saw online. Zeppole = good Beef patty = fine Bbq wings = good Sausage and shrimp parm = fine but not $16.50 worth. Stromboli sauce = hearty / decent flavor read more

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Great place for the worst service imaginable. Food arrived wrong. Called and spoke to the owner who read me the order, in very-broken English, confirming it was made incorrectly. Instead of offering to fix it, he told me to take it up with DoorDash and hung up on me. Beware. Share this story... It's going to the local newspaper. read more

Very delicious pizza and garlic knots. Here visiting from Florida and it's excellent what we wanted and needed!

HORRIBLE SERVICE. They CONSTANTLY mess up my order and has never once attempted to rectify or even compensate in some way for the inconveniences. I placed an order today, repeated it 5 TIMES, they then still managed to mess it up. Missing an entire pie. When asked to speak with a manager, he had NOTHING to do or say besides stare at me with a blank stare and say "I don't know why your order was messed up" HORRIBLE L, HORRIBLE, SERVICE!! read more

This place has horrible customer service. The black woman that takes orders is unprofessional. She made an error with our order instead of admitting to it, she blamed us and stated we didn't order it. That pissed me off. She didn't even provide a receipt until after I came back to ask for one. That shows how much she was paying attention. If she was busy, she could've said my mistake, and it wouldn't have been a big deal. Blaming the customer is unacceptable, especially when I personally asked and listed what I ordered to see if it was ready and was told I had to wait additional 5 minutes when it turned out to be even longer. The food wasn't even worth the hassle. Never again the first and definitely the last time. read more

Got 2 cheesesteaks extra cheese and mushrooms. Onion rings and fried calamari. Love the cheesesteaks but calamari is definitely frozen. Very chewy. Needs to be fresh and soaked in buttermilk to break it down. Onion rings frozen as well. The pizza is good but need fresh ingredients for sides. But will always order from here. read more

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I love this place the Uber eats drivers are so nice and quick. It's clean and the people are very friendly and helpful, but there is just one thing. Sometimes I ask for a plain burger the put different toppings on it and sometimes Mayo. Over-all the food and the service, and everything else is amazing. read more

I ordered a cheese burger, fries, motz sticks and a buffalo chicken slice and gingerale. the ginger ale is the best part. this order was delivery and I know that. Ganges things sometimes but this is unacceptable! the mozzarella sticks were half fried and the cheese was wet/gritty/awkwardly soft all around funky. the pizza was also super wet. a very sloppy slice of which most the sauce, chicken and cheese had totally slid off in the delivery process. the dough was soggy, the burger was sloppy, huge onion pieces, dry under ripened tomato ends and wilted ice berg lettuce. the poor fries were so oily they were swimming. this is by far the laziest food I have ever had! pitiful excuse for dining. It would have to be a life or death situation for me to order here again. I just don't understand how you could serve food this bad. read more

Brooklyn's Pizza - Horrible - Italian Near Me - Irvington, New Jersey

The only reason I put 1 star is because I had no choice.. I ordered from them , my food took a over an hour to come.. and they did not make my burger the way I asked for it to be made. I live not even two minutes away from the store.. and the food was late and this isn't the first time my food was late or made wrong or they forgot something... I'm so mad right now... also they never send ketchup, napkins, or forks . then when u call to ask how much longer the food will take they always lie and say 2 mins... always read more

Great food! I use the door dash app all the time to order from here Great Italian cheese burgers., chicken, and cheesesteak. Great pasta dishes and pizza. WHATS NOT GREAT IS For good pizza slices you ave to go there, don't order any slices unless you actually go there! Overall. It's great food for the cost. read more

I ordered a pepperoni pizza they sent cheese no pepperoni and I ordered a grilled chicken and shrimp salad. There is grilled chicken and shrimp which is good , but on a bed of lettuce and nothing else. Where's the tomatoes onions olives etc etc. I called to no and got oh that's what you asked for. Ummm hun I didn't but oK no need to go back and forth. Noted when I made the order there was a big commotion in the background and I am sure that's where her focus was read more

Brooklyn's Pizza - Italian Near Me - Irvington, New Jersey

Um..Just don't. Tonight, I ordered food from Brooklyn Pizza. I saw that the number of happy patrons had gone up so I wrongly assumed the food got better. It did not. I got sick. Possibly a food bug. I asked that the beef patties not be burned. They were burned. Not only that, one looked like it had been dropped on the floor. I had to pull off the crust to eat the other one and then I got nauseated. The fried shrimp looked weird. It was fried, but why was it split apart like that? These people go out of their way to make stuff look unappetizing which is different from the picture they advertise. I asked for ketchup and they sent salsa. The tartar sauce smelled like mayonnaise and tasted weird. The onion rings looked old, like they had been pulled from the freezer after several months and nuked in the microwave. I tossed most of the order out. The only thing that was good was the orange soda but $3 for a 2 liter? After tonight I have a right to b*tch and moan. My stomach is still queasy and I still feel like I have to throw up. I called GrubHub who said they couldn't get me a refund because the establishment closed but gave me a credit for the meal. I offered pictures, but they didn't care. So I am posting them here. Do yourself a favor? Don't eat from here. Just don't. read more

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After writing this review, I was contacted by the owner. He was extremely apologetic, and explained that he was short staffed, and the restaurant became extremely busy. Apparently, the staff he had working that day were unable to handle all that was happening. He also offered me a replacement meal on him. In sincerely appreciate the owner taking time out to call me and explain the circumstances. I will not be accepting his offer to replace the meal for unrelated reasons, however, I thank him for attempting to make this situation right. Hopefully, he will decide to hire better staff with customer service experience. read more

My husband and I just starting patronizing Brooklyn Pizza! This is the only place I can goto an not get heartburn from the Pizza!!!!

I love this place. Great food! Quality, Taste, Portion, Price 2 Thumbs Up . Great Owner he really care about the quality of his customers food. read more

I've been a customer for a few years now . I have ate in many times before the pandemic to now I've ordered many times for delivery . Today I ordered and became very frustrated because my delivery was very late . When my family and I received our food and sat down to eat my frustration with the late delivery was satisfied with the great quality of our food ! I can definitely say Brooklyn pizza is a good spot ! Aside the late delivery my food still arrived Hot and on point ! Regardless mistakes happen yet it shows this business take their customers satisfaction serious . I love the many options on the menu and the prices are reasonable . I would recommend this place to others . read more

I have ordered from Brooklyn's many times but this required a review. The pizza as of late has been very thin and in my opinion, under cooked. Ordered bread sticks and they sent garlic bread. They have other options and the food has been good in the past but this place lacks consistency. read more

Literally the worse. This shop came highly recommended. Guess we had bad luck. We were feeding 20 people after a house fire. The guy came for the payment before the pizza. The pizza guy and the delivery guy didn't come in the same car. We waited 34 minutes to pay and 25 + minutes for the pizza. We called the shop, and the bar maiden kept saying "he's on his way". Literally never received hot pizza in order to serve our guest. HIGHLY DISAPPOINTED read more

I placed an order at 7:42 p.m. and I was starving. I ordered two wraps and some fries but was still surprised when I received a text at 8:04 p.m. saying mg order was on the way. When I called the restaurant at 8:48 to check on the status of my order, the girl who answers the phone placed me on hold and a guy on the background asked what the issue was. After waiting a bit longer, the guy gets on the phone and now asks me what the issue was. I was placed on hold AGAIN. He calls the driver and the driver said "he was on the way and caught a flat". I asked the guy if he would be issuing a refund and he seemed to have been a little upset and offered to make another order and send it out. So I would have to wait, AGAIN. I then asked if I could be compensated for the time I had already lost, the money I had already spent and the time I was about to lose again. The guy seemed a little upset and goes into "you gotta understand my side" and as a human, I do. The driver should have called me as a courtesy. As a customer I should have never been kept in the dark. I'm only leaving a review because the guy on the phone, in a customer service position never apologizes. He was extremely defensive and ended up being rude. As for me, I was understanding once I was informed that the driver had a flat tire. I just felt like I should have received a simple call and that I was handled very poorly. They almost pulled me into pulling up but I figured stopping a customer or two would work best. read more

Brooklyn's Pizza - Contacts from seamless regarding order updates from restaurant. - Italian Near Me - Irvington, New Jersey

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Look at this picture of the pizza, like seriously?? My smile just fell off my face when I opened the box and saw this! Not much of pepperonis on it, sooooo disappointing, smh. read more

Brooklyn's Pizza - Is that what you call this pepperoni pizza? There's not a lot of pepperonis all over the pizza. So disappointing! - Italian Near Me - Irvington, New Jersey

The people who work at the restaurant are plain stupid. Doesn't matter if you leave instructions or call and confirm those instructions they will still mess up your order. Don't bother wasting your time ordering from this place... read more