S Congress location is outstanding. Mark really helped me out. Had a unique battery situation and…read morehe had the tools for the job. I will be back!

Had to get a new headlight so I came here because I read they help with the install for free…read more Nothing I couldn't do myself without a YT video, but the courtesy is greatly appreciated! Enrique was so kind and super helpful!

What a gem! We searched for weeks to find a company that could sell us and install a trailer hitch…read moreon our 2025 Toyota Grand highlander. Some of the Toyota dealers were unresponsive or not interested. Other Toyota dealers want approximately $2400. After posting on etrader we received a call from Joshua of Texas Hitch & Truck Center. after a couple of phone calls with questions we had we decided they were our best option. They were really terrific and we paid less than have the price the dealer were charging. Both Joshua and Hector provided the full support we needed and they did it within hours. A really trusting and positive business. No tricks and no worries. My wife and I highly recommend Texas Hitch & Truck Center for their technical knowledge, quality work and great price. Antonio V

These guys were awesome and honest, communicated well and also had great suggestions, I will be…read morereturning here to have more work done in the future!

David is absolutely wonderful! He is extremely helpful and knowledgeable. He helps out in any way…read morehe can and he is actually honest, that is so rare nowadays. Highly recommended!!

Been Dealing with David for over 19 years in the business ..Hands down one of the "BEST" In the…read morebusiness always taken care of us on Our Parts needs..

Called to ask about their parts and the guy who answered was very friendly and helpful. Showed up…read moreabout an hour later, I was able to easily figure out where I needed to go for what I was looking for. I was in for just a replacement rear view mirror. It was pretty hot outside but to my delight they sold cold beverages inside. Found the exact one I was looking for and it was affordable at 12$. Only downside (on my part) was when I was there looking through different cars to find my part, I lost my necklace and have been pretty torn about it.

Awesome deals served up by friendly staff seven days a week; what's not to love?! This place has…read morereally been a blessing to my small business over the years. Thanks AWAP!

Absolutely the most amazing dealership. Gustavo Bittencourt is so wonderful and helpful. I highly…read morerecommend him. I definitely will be back in the future.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

Raul was the best! Helped me pick out and replace my headlights in less than 10 minutes! Awesome…read moreexperience!

Extremely helpful people, attentive and caring. Highly recommend taking all your car issues here!read more

So I needed a front axle assembly for my jeep TJ. A search led me to the folks at quality auto…read moreparts. I sent my message of what I was looking for and I got a very quick response via text and call. I couldn't talk at the time so I texted back and forth I was given a fair price which included shipping and no core needed. I placed the order and waited. Then something in me said check the reviews. Some not so good reviews made me extremely nervous. I texted I called and was asked to just have patience and give them a chance to make me happy. I will say that it shipped out fine and with tracking it arrived within the estimated timeframe. I had it shipped directly to the mechanic and he said he had a hard time determining which parts on the assembly to use and which of mine to use. The part came directly off of a used jeep so it was clearly dirty and used, but that's what you're paying for. All in all I'd say the part was beyond satisfactory. The timeframe also. The customer service up to delivery was on par as I was the one worried. They did what I paid them to do and it all worked out.

SCAM and Counterfeit…read more This business uses a warranty process that functions as a trap. Quality Auto sells high-risk aftermarket transmissions to financially vulnerable consumers, then uses labor-cost barriers to prevent warranty enforcement. Their standard response is that they will not pay labor costs and will not process a refund or replacement unless the transmission is removed, which they also will not pay for. This makes the warranty inaccessible by design. ALSO The company advertises complete used transmission assemblies with warranty coverage. In my case, the transmission delivered was missing a required vacuum system component. It was incomplete at the time of shipment. A materially incomplete transmission assembly presented as a complete, install-ready unit is not what was ordered. It functioned as a counterfeit representation of the product sold. This is not simply "lower quality." It is a materially different product than advertised. Our family vehicle's transmission failed on Christmas Eve (Dec 24). Because we could not afford a $5k-$7k new transmission or a replacement vehicle, we purchased a 62TE transmission from Quality Auto on Dec 29. The part arrived on Jan 7 and was installed by AAMCO Transmissions by Jan 22. Problems were apparent immediately. At Quality Auto's direction, I provided video evidence and took the vehicle to AAMCO Transmissions on Jan 31 for an independent evaluation. AAMCO is a third-party transmission specialist and their inspection confirmed internal transmission failure. All documentation was provided within the warranty period. What followed was a delay pattern: Repeated assurances they were "there for me" No inspection history or response documentation provided No material action taken Their position never changed: They will not pay labor to access the warranty They will not process a refund or replacement unless the part is removed, at the customer's expense This creates an unavoidable situation: The consumer cannot afford removal The business refuses to acknowledge failure The warranty becomes practically unreachable This is not an isolated incident it is a business practice. These are not restorers rebuilding specialty vehicles. These are moms and dads with family vehicles -- minivans used to get kids to school and families to church. A warranty that requires thousands of dollars in labor just to prove a defect is not a real warranty. It is a financial barrier designed to prevent claims and prey on families. A review of BBB complaints shows a repeated pattern: * Customers receive incorrect transmissions. * Customers receive incompatible units. * Customers receive incomplete assemblies. * Customers are told to swap tail housings or modify parts after delivery. * Multiple incorrect units are shipped to the same customer. * Customers incur repeated labor and delivery costs. In documented cases, customers were sent multiple wrong transmissions and told they only needed to change a tail section. Each attempt required removal and reinstallation labor. The business absorbs none of that cost. When errors occur, the only remedy offered is return of the part after removal at the customer's expense. Labor is never covered -- even when the seller shipped the wrong or incomplete product. This creates the structure of the SCAM: Sell a major drivetrain component priced near installation cost. Advertise it as a complete, functional assembly. Deliver an incomplete or incompatible unit. Customer pays to install it. Customer discovers defect or mismatch. Customer must pay again to remove it. Replacement or refund only issued after return. Consumer absorbs all labor losses resulting from seller error. Because transmission removal is expensive, many consumers cannot afford to exercise the warranty. The warranty exists on paper, but access requires absorbing significant additional loss. In addition, claim handling reflects consistent delay tactics: * Requests for documentation already provided. * Staggered or slow responses while costs escalate. * Public BBB responses that appear cooperative but avoid addressing misrepresentation. * Refusal to offer shared-cost or negotiated solutions. The issue is not simply whether the business responds. The issue is that the product delivered does not match the advertised value, and the corrective process requires the consumer to pay for the seller's mistakes. This pattern disproportionately impacts vulnerable vehicle owners -- including elderly individuals, single parents, and families relying on high-mileage vehicles -- who are seeking affordable repair solutions and cannot afford to pay removal labor twice. Supporting documentation is available here: https://drive.google.com/drive/folders/1OFsnFkX7PE-VBJZS-W_VgXtNfs6wnr6R This appears to be a repeated operational practice involving materially different product delivery combined with a warranty structure that shifts all financial burden to the consumer.

After a windshield wiper blade malfunctioned in the rain, I returned to the store. The manager…read morequickly exchanged it for a comparable blade as I was uncomfortable using the same brand, and even went to the trouble of installing it for me. IN THE RAIN. Above and beyond the call of duty. Great job!

Dillon helped us out and was honestly so helpful. We were asking a lot of him and he never stopped…read moretrying to help and was really patient with us. Thanks, Dillon!