Great experience with Dr. Johnsey and all the staff of the shop. I definitely recommend this place!read more

We had a great experience at Quality Eyecare. The staff were helpful and friendly. I was able to…read moremake an appointment on their website a week out. They have a good selection of frames. The glasses were ready in a week and I have received lots of compliments on them. Highly recommended!

If I could leave 0stars I would. These people are the worst and I am convinced every good reviews…read moreare fake or made up by the management. Very rude individuals. Nat is terrible. Worse customer service I've ever experienced. Lack people skills. I brought in my frames for measurements (mind you they are frames I've gotten from them in the past, worth about 200+$). I was told to come back another day to pick it up. Once back they told me they broke my frames and that they cannot be held liable for it. What do you mean you broke my expensive property and you cannot do nothing about it. After explaining to that lady that they'd need to fix it or give me a replacement the same value, she became very rude. Basically yelling at me and telling me that unfortunately it would not be possible. How does that even make sense? I'm realizing now that this location is known for poor service. Save your money do not do business with them. And I'll make sure I let my entourage know to never step there ever again. Couldn't even get a manager on site. Complete failure. Such a scam of a place

very rude... i stepped in for a few mins and immediately was treated rudely. I used to come here…read morefor years but clearly never coming back to this one.

I actually took my friend to the CarlinVision Surgery Center which is in the ORIGINAL location that…read moreCarlinVision started in decades ago until they moved up the street into a huge fancy building and added more doctors. I had my Lasik Surgery in the original building in 2007 performed by Dr Richard Carlin (love him). Any way my friend was having cataract surgery performed by Dr Willman. Even though the building is older it is SPOTLESSLY CLEAN! Very well maintained with an excellent staff. From check in until they wheeled him out it ran like a well oiled machine on how well they performed their duties. His Surgery was scheduled for 2:00 pm with check in at 1:00 pm. We arrived at 1:03 because Hwy 78 is always busy no matter what time. Check in took about 15/20 minutes going over the paperwork and paying. He sat down down beside me gave me the paperwork and bam the nurse was at the door calling his name. She took him back for prep (IV & dilation of his left eye) 15 minutes later she came and got me so I could sit with him while his eye dilated for 15 minutes more (the Dr came in before I got back there). At 1: 53 the nurse took him back and showed me the waiting area with snacks and a Keureg coffee machine. I made a coffee went to the restroom came back to drink my coffee and the nurse came out saying he did great! I pulled my car to the awning area and 5 minutes later she wheeled him out. It was at max 90 minutes from beginning to end. I'm scheduling mine for August! He felt great... took him home fed him and in the bed he went. Tomorrow his follow up is at 11:00 am where they will remove the protective patch and he starts eye drops for 2 weeks. But he can drive and go about his life except no bending at the waist to pick up anything and nothing over 10lbs. He has another follow up in 10 days. The worst thing is no movies at the theater until after that follow up. He highly recommends Dr Willman and CarlinVision Surgery Center!

I had actually stopped coming here because the other doctor that they started having me see was…read morevery dry and not personable at all. He would reach out to shake my hand then proceed to wipe his hand on his pant leg in front of me which I thought was rude and was very short when answering my questions. But I came back home, mainly because they performed my LASIK and I felt my eyesight was detonating and I should start wearing contacts/glasses again. I came in to set up an appointment and the ladies there were really nice. The office is always clean and they have a huge waiting area with plenty of seating and refreshments while you wait to be called back. The lady (I didn't get her name) I spoke with suggested I see Dr. Thornhill, after I told her I would rather see a different doctor than the one I saw the past couple of times I was there. I am so thankful for her because Dr. Thornhill restored my faith! He was very charismatic, funny, and just overall great energy! He answered all my questions and addressed any concerns I had. He also recommended eye exercises I can do since I'm constantly staring at a computer screen during my work day. So if you are not sure which doctor to see, I definitely recommend Dr. Thornhill.

I should have read the reviews here before going to this location…read more I went to get a prescription for my meta glasses and was told they would arrive in 2 weeks. 5 weeks later I'm getting any and every excuse to get me off the phone. In fact, yesterday I went to the location and was told my glasses were "supposed" to arrive on the 25th but shipping was canceled because of the weather. I call in this morning and now I'm being told they'll arrive by February 5th. Please take my warning and avoid this location. Even if you live next door to it!

My sales associate was very helpful in assisting me with my needs for my eyes. I'm excited to wear…read moremy glasses. He was so polite, kind, friendly and attentive. Told and explained everything that my eyes needed. Thank you Kenny for all your hard work and assistance.

Got my order wrong twice. customer service was non-existent. I was told that there was no way for…read morethem to track my order once they place it.

Misinformed me so I would pay for the service, didn't tell me about what my insurance would cover…read moremore of until after I had already paid. When I told the manager I felt like he should have explained everything he didn't care, didn't even acknowledge he messed up, and tried to deflect by saying he told me the price. You should explain to people that insurance will cover more of your exam if they dilate your eyes somewhere else, but they are so money hungry, and he was so visibly upset that he was shaking. So insanely rude ! I understand that maybe I should have asked more questions, but the fact that he tried to shift the blame on me for paying is crazy work. Be an adult and acknowledge the fact that you knew you should have explained me something yet didn't until after.

There was awful receptionist, no help at all. It seemed no money , no services. Definitely awful…read morebehaviour.

First let me say that the Optometrist was great. My 8 year old daughter found out she needed…read moreglasses. We were told that we had to wait 5-10 business days for the glasses to come. That's 2 weeks. Well we patiently waited those 2 weeks and called to check on the status of the glasses. We were told they were not ready and could not be given any type of update. Instead of apologizing for not producing the product in the given amount of time I was argued with about the quote of time given to me initially. Customer Service is a big part of every industry and unfortunately this place stinks. We are still waiting on our glasses. That means it's going on 3 weeks that my child has been going to school unable to be at her best because of her vision. Crazy...

The staff is very nice and pleasant, and the eye glasses are very affordable. Dr. Myers explained…read moreeverything proficiently.

This place has a vibe that feels like home. You don't get that "chain" vision center experience…read more Very sweet staff! All of them! FAST, EFFICIENT! Go find out for yourself!

My fiance said it was time for new glasses. I agree. But I'm not trying to spend money at time lol…read morebut I did need to update my prescription. It cost $60 for an appointment without insurance, depending on your insurance you might be paying $10-$20. If you want to do additional eye tests it's additional charges. They were doing a sale and my fiance's insurance gave him a $180 limit, he ended up getting new glasses & new sunglasses. The experience was decent. The wait was pretty long, but we weren't doing anything. The front desk team was very nice and helpful. The lady prepping you for the eye exam seemed like she was force to sell you on using their new technology to take pictures of your eyeballs. And the doctors visit felt rushed. I guess the past few times I've visited the eye doctor they always ask of I have concerns or stuff like that, this lady didn't ask any of that. Makes me think they're aren't really doing this for the care of people's eyes but for sales. We'll see how it goes when we pick up his glasses.

My first set of glasses were so off, but they kept insisting I would get used to them. I returned…read morethem to get new glasses with a slightly better prescription from my doctor. The regular glasses are fine - you can tell that someone who knew what they were doing. The sunglasses were not so great. The lenses are fine, but the frames are not what I ordered. The literally fall off my face because they are so loose. It doesn't pay to be nice because they walk all over you. You've got to be mean and stand your ground, unfortunately. I will never go to Visionworks again.

Technically, everything seems fine. Emotionally, the place lacks cheer from the moment you're…read morescreened at the door, waiting in the lobby, brought back by tech & "processed", to waiting again, this time for the Dr. It feels very much like government run healthcare. When the Dr. finally came in the mood gets better. She's very pleasant & very thorough. After that, there's the part where you pick out some glasses. The sales lady is very pleasant & patient.

They are the worst in customer service they gave me an appointment for June 5 at 9 o'clock then…read morethey called me back Monday which was June 1. telling me that the appointment is canceled then she calls me and tell me that my daughter needed a eye exam. Then today June 3 I get other call saying my daughter not do for appointment until 2021 and if still want to bring her in I will have to pay out of pocket. No one can't be looking at the customers Records because I had three different people call me with this nonsense. Never never will I step foot in there again and I'm calling my insurance company telling not to work with them as a participate. The worst ever. And the sad part both ladies had very nasty attitude

I just gotten a brand-new glass for myself but needed a little adjustment. I thought all new…read moreglasses needed a little adjustment. Their response was my face is not even so we can't do anything. These people are ignorant or just lazy. They think I'm stupid. Go to the one off Peachtree Industrial Blvd. They took care of me. I'm not going to this location ever again.

I've had nothing but positive experiences at Bethel. Great service, efficient appointments, and…read moregreat selection of frames. Bethel makes going to the eye doctor a pleasant experience!