Truly outstanding! I was there today for the first time today to check out a squeaky sound on my…read morecar. They were great-- John rode with me in the car to hear what was going on (I've never had another car shop do that), and then gave me expert advice that was 100% honest (i.e., I didn't need to get a repair unless I want to as the car is totally safe as is). They are kind, professional, and competent.

This is a quality establishment. Every time i've had problems with my car I drop it off and it's…read moreresolved quickly and affordably. I've never left a review on this app, but I felt compelled after my most recent visit. If you're having care problems in the Waltham/Watertown area, this should be your first call.

Plugged my tire late on a Friday afternoon and saved the day again. Thanks Mike! Always friendly…read moreand helpful.

too expensive. It's service is more expensive than dealer…read more The service is generally good.

I bought new Bosch wiper blades and since I did such an awful job of putting one on a while back…read more(it loosened during a snowstorm), I knew having someone who knew how to do it the right way would be best. It didn't help the situation that the blades came with three adapters for the wiper arm!!! Drove in this morning, a nice guy held the door open for me when I went into the office to say that I needed help and felt pretty stupid. Another very nice guy followed me outside, popped the new blades on in a few seconds and didn't make me feel stupid at all. I slipped $10 into his shirt pocket for coffee as he was objecting to taking it, be kind to the nice people who help you!!! Thank you Pleasant Car Care!

Dishonest! As I mentioned in the review I posted yesterday, they tried to con me into unnecessary…read morerepairs for a leak that did not exist. I'm adding this review to show a photo of the "saturated" splash guard directly below the oil filter housing they said needed replaced because it was "warped". I drove the car straight home, inspected it myself and this is what I found.

Rayteam quite literally did a repair job that nobody else could do. The ABS module in my Mini…read morefailed. No independent shop had the equipment or know-how to do the job, and the dealer wanted $5000 for the repair. Rayteam did it for $1800. They were friendly, accommodating, and VERY knowledgeable. When I told them what was going on, they knew exactly what was wrong and quickly came up with a plan to fix the car. It's been more than two years since this happened and their work has held up flawlessly. They're a bit far from me to do routine maintenance with, but if I need a larger, more complex job done they will be the first number I call.

I barely started describing the problem with my post-Dieselgate Jetta TDI when Frank spoiled the…read morepunchline by identifying the exact issue - a problem with the exhaust filters. Fixing the problem wasn't cheap, but

Always competent and thoughtful. Major long-term asset to the community. Trustworthy and…read moreprofessional.

Found OTG via reviews on Yelp and was not disappointed. Scott and his team diagnosed what was…read moreneeded and also what was NOT needed - which is very refreshing. I would highly recommend Old Time Garage if you need a reliable and trustworthy place to take your car.

I came in on a Friday at 5pm after taking my car to another shop that was going to charge me…read moremultiple thousands to get work done. They people at Pleasant car care were so nice and helpful, they immediately fit me in and got my car looked at and assessed. They found several of the same things as the other shop but they were not charging their extreme prices. They created videos showing what work needed to be done and why, they had loaner cars available for me and even offered to drive me home while they worked on it. I noticed after I got the car the next day that there was a small vibration and they immediately came and got the car from my house, checked it out, and realigned the wheels at no additional cost. I will definitely be going back for all of my future car needs and highly recommend them.

I wanted to reiterate the 1-star experiences others have had with this place. I am a mechanical…read moreengineer with years of experience of maintaining my cars to over 200,000 miles. When I went there, they took pictures and video of my control arms and brakes and rotors and used scare tactics to tell me that I cannot drive this car as it is a safety issue. I met the owner, i have no idea why I needed to meet him. I had spoken with one of the floor mechanics who showed me a leak from my thermostat. They told me $1300 for brakes, $1700 for control arms, and $1000 for the thermostat... $4000! I drove home (even though they warned me not to), ordered the control arms, rotors, brakes, and thermostat and replaced them all myself. Here are the results: The car has 60,000 miles. The control arms look used like a car with 60k miles should, but they were not anywhere near an imminent failure. Same for the brakes and rotors. The only issue that was important for me was to replace was the thermostat housing... yes, the one that I had taken the initiative to ask the floor mechanic, and the front desk didn't even tell me about! Now, I knew what they were talking about. But I can clearly see how someone who didn't know much about cars would be terrified into hiring them for repairs that really weren't needed. The videos, etc, are all part of the credibility and selling process. Speaking of which, I can tell you that these guys use what's called a "one-call close" sales tactic. Just like at a dealership, these guys know that if a customer walks out the door, 90% of the time, they are not coming back. And, the salespeople are paid on almost 100% commission. That means that if they don't close a sale, they don't eat. They are not interested in a relationship. Here is their job description for the position so that you can see their motivations: Full job description - Automotive Service Advisor Top Tier Service Advisors | Up to $155,000/year ! (Base Salary + Bonus) Are you a certified closer with an exceptional talent for sealing deals? Do you thrive on turning opportunities into results? If you're not among the top 1% in sales, this isn't the role for you. But if you are a driven, determined, and unstoppable closer, keep reading--because this is the life-changing opportunity you've been waiting for. Why Work for Pleasant Car Care ? At Adams Automotive, Now Auto Care, Pleasant Car Care, and JB Auto Care, we don't just offer jobs--we offer a movement transforming the automotive industry. As part of the Houston-Boston Partnership, we're scaling from $50 million to $100 million in the next 24 months. This is your chance to be part of something extraordinary while building generational wealth. Why Work for a Platform Company? Platform companies like ours represent the future of the automotive service industry. Here's why: Career Growth: Endless opportunities for advancement through AutoShop Answers training, mentorship, and leadership development. Learn from the Best: Work alongside industry leaders like Todd Hayes, Joe Adams, Bill Brusard, and Charlie Zlatkos, all recognized as top performers by Ratchet+Wrench. Be Part of Something Bigger: Join a company scaling from $50 million to $100 million and beyond while redefining the industry.

The staff are approachable and clear at addressing the issue and what needs to be fixed, and at the…read moreend of the day I was satisfied with the service. However, my disappointment at how the service was priced makes me doubt if Frank's was the best choice. Before bringing my car to the shop, I called and requested a quote for a full-synthetic. I was told it would cost $85 however was charged $90. In addition to an oil change, I was told that my transmission lines need to be replaced and it would cost $200-300 (parts and labor), so when I picked up my car, I was surprised and confused at the $445 bill. Moreover, I made it clear before arriving that I need a receipt with line items, but that was not provided at the time of checkout nor was it sent to me the next day even though I was told to expect it. All things considered, if you're going to choose Frank's Auto Repair, make sure you and the staff are on crystal clear terms on what you're paying for.

Frank's Auto have been keeping me on the road for years. They do exceptionally careful work to make…read moreyour vehicle safe, anticipate what needs to be fixed later and will advise as needed. They truly care for their customers.

Couldn't have asked for better! Friendly, professional, honest. It was a pleasure. They have it all…read moreright at Bob's.

My battery needed to be replaced on short notice and they got me in the day that I called despite…read moreseeming busy. The workers I spoke to were extremely kind and informative. I am a young woman who doesn't know a ton about cars and I had a fair number of questions that they were super happy to answer. I was super grateful for their kindness, promptness, and professionalism. And I paid exactly what I expected. Would recommend their service to anyone without a doubt.