First of All, i had my chimney cleaned and the boy did i learn a lot... Folks who are licensed in…read morechimney sweepers are not the same as Masonary contractors... I called Dave Montgomery and mom who is 86 year old secretary insured that her son would take care of my job... They came by (Dave had a broken foot) on his skooter inspected my fireplace at no charge. Ordered the parts (it took a few weeks) an installed today. Dave and brother Paul, were fast & efficient and super neat about cleaning up after themselves.. Thank you Dave, Paul & Mom for an excellent Job...

Professional. Friendly. Honest. Knowledgeable. QUALITY. Need I say more?…read more We had a chimney fire -- a very scary thing!! -- right after a so-called reputable chimney sweep took our $100 and 'cleaned' the chimney. What that guy really did was just take our money and leave the creosote buildup. In the aftermath of that fire, we discovered that our fireplace, which appeared to be made of brick, was actually made of pre-cast concrete. And even worse -- the heat from that chimney fire was so intense that it broke the insulation plate. The insurance inspector took one look and condemned our chimney. The city code enforcement officer came out and took a look; he agreed with the insurance inspector. We were ordered to tear it down. Enter Dave Montgomery who not only gave us the best quote, but was everything you want in a contractor. He showed up, on time. He did a superb job of demolition and then rebuilt our fireplace and chimney with the Real Thing.... brick, not concrete. And every day, before he left, he cleaned up after himself. The end result is beautiful. He included an air inlet that we can open and close that allows air from outside into the firebox (now I don't have to have an open window letting cold air into my house just to enjoy a cheery fire.) The materials used were first-rate. The job he did was first-rate. It's been a while, and it still looks gorgeous and functions perfectly. Bottom line: if you need masonry work done, he's the guy to call. I highly recommend Dave Montgomery Masonry.

Excellent company. Knowlegeable and efficient sales/service team, and great communications. The…read morerepair crew was very courteous, experienced and all-around professional. Repaired a 2005 gas fireplace insert.

Gas fireplace insert (Valor Adorn) could no longer be controlled with the remote. The remote would…read moreraise the flame, but would not lower the flame anymore. Batteries were changed in the remote and in the receiver but that didn't solve the issue. I have to add at this point, that this unit is in a rental property and we are landlords who were unable to be on site at the time our tenants brought this to our attention. Laurie, a super communicator and troubleshooter, comes to the rescue. She has a few things to ask the tenants to look for, identify and test. She narrowed down the problem all via email and text. Once the inop part was identified, it was ordered. As soon as it arrived, Laurie called our tenant directly to make an appt for installation. Between Laurie and our (fantastic) tenants, they pretty much took care of things between just the two of them . . . all we needed to do was provide payment. This is so, so appreciated and valued as landlords who were unable to be present at the property at the time. Btw, I also have to add that our tenants had nothing but great things to say about Laurie's communication and the installation visit as well - - - on time, efficient, neat, polite and very courteous. From initial inquiry to repair, all was done within a couple of weeks. The epitome of efficiency. Other companies were booking over a month out and their $ and time estimates were almost double b/c they required one visit to troubleshoot then another to install/repair once they had the part. Thank you Laurie and Warm Solutions for providing such quality services!

Our front entrance was leaky and after 30 years didn't look so great from repairs. Our brick lined…read morewalkway and driveway were recently done, but the brick did not match our chimney or the front entrance. I had several on-site estimates but Jason actually offered design suggestions (concerning brick type and a small stone pathway). Huge help! Because after watching them demo, then strengthen, waterproof and rebuild the entrance and remove and replace the lined walkway and driveway, we could not be happier! All the brick is matching and after Jason's suggestion to visit a brickyard, we now have colors in the front of our house that match the various natural elements. This design element has made a huge difference! They were super communicative during the process and took time to answer my copious questions and at times address my suggestions (I learned from them!). Thank you!!!

My house was built in 1910 and my fireplace chimney looked…read moreevery day of those 111 years. Of all the estimates I got, Jason Wady at International Masonry Specialists always got back to me, either by phone or by email. He was very understanding that to access the work, they had to use my neighbors' driveway. They did fantastic work, but beyond that they were so clean and conscientious. I won't forget.

Fantastic customer service and excellent work. Purchased our…read moregas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend!

We went to O'Kells and they sold us a gas system with the right log set up for the size of our…read morefireplace and it looks great. Very easy to use. The staff at the showroom was friendly and the installation went very smoothly.

replaced the cap , chase cover and sidings. they offered…read morefair price and get the job done in 2 days. Martin is super responsive and knowledgeable. we are supper happy about the quality!

This is who you want to hire to fix / repair / clean your chimney! Martin is fantastic. He told me…read moreexactly what I needed to do for safety and to protect my house, and different options with transparent pricing based on whether I planned to use the furnace vs just keep the chimney and house safe. He showed me where other people were trying to sell me "fixes" I didn't need. He patiently answered all my questions as an uneducated but curious homeowner comparing multiple quotes. He responded quickly to all texts and calls and was always very kind and generous with his time. The quote for the work I decided to do was similar / less than another company I looked at and Mr Chimney seemed like a far more professional company in terms of communication, presenting options, estimate, etc. Their office seems understaffed (maybe just 1 person working there?), but Erica is super nice and sent the estimate and scheduled the job...best to call her because they must be overwhelmed with email and I didn't get a response to email. The day of the work, the workers came on time, were super nice and explained everything and answered all my questions. They were supposed to do a number of repairs including fix my damper. They unfortunately said the damper couldn't be fixed but they were able to close it and I don't plan to use the fireplace, so they removed the charge whereas other companies might have charged me just for getting it to move enough to close fully or tried to talk me into replacing it. They simply presented the options and their costs and said I could decide later if I decide to use the fireplace. The workers were neat and clean, worked efficiently, and the chimney looks brand new after their repairs. After the work, I was cleaning leaves out of my gutters, and thought I saw some cement dust that had blown into the gutters during the work and was worried it could turn to cement in the rain and clog my gutters. I called Martin and he sent his workers back the next day to clean it up. He told me actually it was not cement dust but some debris from the roof but his team kindly cleaned it out anyway to assuage my concern-- truly old fashioned customer-centered values which is rare in this day and age. I would hire them again for any work and highly recommend them. Thanks, Martin, Erica, and team!!

Hang and Hank we fun, professional And the job they did was…read moreamazing. I highly recommend for screen replacements. We had 12 screens either repaired or replaced around our house and they both did an amazing job.

I requested a consult/quote from Den defenders and they were the first company out of the 4 I…read morereached to that got back to me. Mike C. came out to our home and reviewed all the available options and helped us decide on the door handle/door color. He was extremely helpful and knowledgable about the products offered. Mike also reviewed the warranty options available which gave me confidence in making the purchase. Once the order was placed, it was about a 6-8 week wait time but luckily the doors are made locally here in the bay area so it was finished about a month faster than the promised delivery date. The DD team reached out and offered to move up the install time which was a welcome surprise. Pedro B. installed our door in record time and it looks great! I really appreciated his overview of the install process and his professionalism. He took the time to review everything with us once it was done. Overall, 12/10 for the folks that came out to our home. They're truly great! DD also sends you text updates when the tech is coming to your home/appointment reminders which is super convenient. I'd recommend Den Defenders to anyone looking for a security door with superb service and people!

Tony at United Chimney Services is the most professional, honest and knowledgable in the business!…read more I have used United Chimney for years and have always had an extremely positive experience. A few years. back he came out and inspected our chimney and discovered some major problems. At first I hesitate because I couldn't see them myself but once the work began he was so right and literally saved my house from burning down. Lately I had a situation with our home in Tahoe and sent the chimney report and photos to Tony and he was able to assure me that my chimney was actually safe to use and saved me $10,000 in the process! If you have any chimney or fireplace needs Tony and United Chimney is a must go to place! Laura M.

A Terrific family-run business! Honest and reasonably priced! Our chimney hadn't been cleaned in…read moreover 20 years, so I started looking for service providers. After contacting several, I found United Chimney Services, and they are wonderful! I was able to schedule an appointment within a week of my call. Andy came out in February and cleaned our chimney as well as inspected the dryer venting. Andy explained everything to me, left everything as clean as he found it, and the pricing was very reasonable! Today, I had the ash slot inside the firebox and the ash door on the outside of the chimney replace by Tony and his crew of 2. Again, my appointment was within a week of my call; love that they're so responsive! Tony immediately noticed we had a couple decaying bricks on the chimney exterior that would need to be replaced to keep the integrity of the fireplace. Although they had spare bricks with them, I had some on hand that were a better match. When they were done about an hour later, the results were so seamless, the only way I could tell where the new bricks were was by the new mortar lines. The careful way they extracted the decaying bricks didn't cause any damage to the adjacent bricks; Excellent work and a terrific feeling knowing your chimney is safe! If you have any chimney concerns, make sure United Chimney is your first call!

Fantastic service. Steven has been servicing our chimney for many years and has always done a…read moreterrific job. Back in 2018 he found and repaired a problem with our flashing and with the spark arrestor on our roof and the job was thorough and has held up. Today Steven and Dave returned and did a thorough job cleaning and inspecting. Quick, courteous, and thorough. A great value - so glad we had them out. Worth every penny for the peace of mind!

I hadn't used our chimney for over 20 years so I need it cleaned. Right off the bat he was…read morepersonable and polite. I was a little disappointed he didn't show up all covered in soot and sporting a flat cap. Once I got over that he was surprisingly fast. Value? I tend not to do a lot of research so I can't really judge that but I am very happy.

Service was quick and appointment time was met. The…read moretechnician definitely cleaned out our chimney to help break down old soot. He came out covered in it so I'll give him his props. Unfortunately the air flow in our house does not allow us to use the chimney when the heater is in use as the smoke returns into the house even with our damper open. (Only found this out after cleaning) Great service! Would recommend and hope you all can use your chimneys efficiently!

The technician was wonderful and kept me informed as work progressed. The work was clean and quick…read more I can recommend them highly! PS the work I had done was dry vent cleaning

I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.