Ooh! I came here back in May to get an upper back massage and stretch. I felt like going to sleep…read morewhen he was done (sorry, I don't remember his name but I think he may be the only male there). I was given water before my appointment and asked if I need more water upon leaving. The atmosphere and energy was calming and relaxing. I'd definitely recommend for those experiencing lower and upper back pain. The prices are accommodating and decent.

Wonderful experience with my facial and a very calming environment. Will definitely be back!read more

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I've had a membership for maybe a year and use it faithfully, normally 2x a month. The price can't…read morebe beat. it's also easy to schedule and get a next day appointment last minute too. the atmosphere is very relaxing. I have seen about 5 different therapists and all have been great. My go-to is Chris B. He's excellent at neck massage, I've never had better and I have chronic issues. He also is well educated on stretching techniques and trigger points and incorporates that work into my deep tissue massages. highly recommend!

First time visit and have no complaints. Jennifer made it a great experience and from start to…read morefinish.

This is not your typical pedicure foot massage, it is so much better. We found it via groupon and…read moreI've been here 3 times already Each time was just as great as the last. It's not a full body massage, but they do work on the lower half of your legs, your feet, and briefly your arms and shoulders towards the end. You sit in a comfy reclining chair with a warm blanket over you and heated pads over your eyes and around your neck. It is a community room so you do end up sitting with strangers but every time I went it was with my mom and brother and only once we had to sit with a stranger. It honestly didn't bother me at all. My favorite reflexologist is Shadeed. His pressure is consistent and has great communication throughout the session. If you're like me and like a deep masage, he is excellent for that. At the end of your session they serve you tea and a butterfly cookie which I think is a really nice touch. The place is clean and has a very relaxing atmosphere. The only caviat is getting appointments can be tricky so be sure to book in advance to get the time slot and day that you want. Other than that, one of the best places to go for a massage in the area.

I was a customer at the lotus Spa & Tea for over 3 yrs and purchases packages consistently…read more Kameela Johnson was the owner and she closed her doors to this spa during the pandemic and never refunded me for the remainder of my prepaid package. She is an irresponsible business owner.

Tried this new place on a rainy afternoon and was pleasantly surprised! Dane was very attentive and…read morefully executed. Very relaxing, ambience, super comfortable from beginning to end and great massaging techniques that make them stand out! Thank you!

From the moment I walked in, both Jen and Dane were so warm and welcoming. I came in with a…read moredebilitating 4-day tension migraine, and Jen truly took the time to listen to my concerns and carefully addressed all my needs. She focused on the areas that were causing the most pain, and I left feeling so much relief--my migraine had significantly eased. The Clay Room, where my session took place, was absolutely lovely. It had such a relaxing and calm atmosphere, and the cute decor just added to the peaceful vibe. Everything about this place made me feel rejuvenated, both physically and mentally. I highly recommend this place to anyone in need of some stress relief or therapeutic touch. The personal attention and serene environment really make it stand out! I'll definitely be back.

The salon is pretty, beautifully decorated, clean and organized. Tara did a great job on the…read moreblow-out. I purchashed a groupon for $22.00; but didn't read the fine print and was taken back that they charge an additional $10 for hair pass shoulder length, which at $32 plus tip there is no bargain considering I usually pay between $25-$35 for a blow out. This was my first time I have ever paid extra for a blow out on groupon. Note: They have no parking, but they are located across the street from the Foodtown, so that's where I suggest you park.

The nail tech is a very lovely person. However I had the worst haircut of my life by the master…read morestylist. I asked for long layers. Had a photo. She did an Edward Scissorhands thing and gave me the ugliest points in front and cut it on an angle up toward the back. I decided to grow it in for a year and was relieved when I could put it up in a bun.

An average spa treatment. Nothing out of the ordinary. Only 2 parking spaces available both spaces…read moreoccupied by either owners or workers, so be prepared to hunt for parking prior to your appointment. The therapist didn't speak any English so with this language barrier, she did whatever she wanted and I just had to make the best of it. The massage tables were uncomfortable and the sheets and towels were old rough on my bare skin. The amount advertised for the 90 min or 120 min treatment is totally different from what you will be charged on your way out. I find it distasteful and rude to demand a tip greater than 18%. At one point I felt uneasy and disrespected after paying for the treatment in full and leaving a tip greater than 18%. I wasn't aware that it was mandatory to have to pay an additional amount on top of the fee and Tip that was already paid. I wasn't sure I was allowed to leave if I did not leave atleast 30% tip to satisfy the cashiers demand. Not sure if this is a regular practice, however I won't subject myself to this embarrassment and uneasy feeling of disrespect. 06-04-2026 - @approx. 1pm est I received a call from someone named Sophia, saying they are "the manager" . The first red flag was I was text thru an automated system from the business then I was called from someone calling from a Pakistan phone number +92 99 239080. Conversation started pleasant and immediately went left once I began to explain my issue with the service & treatment I received while patronizing this establishment. It almost seemed like a rehearsed script used for all complaints and issues. First I was told that "maybe there was a language barrier , that was misunderstood. 2nd she immediately informed me that she saw my review and began contesting "my experience at this spa". 3rd she then told me that she "reviewed camera footage" , and this is what didn't sit well with me. This wasn't a call to resolve or fix a situation with a customer, this was more confrontational. She also said I was free to leave at anytime due to the fact that I stated , I wasn't sure if I would be allowed to leave without increasing the tip. I wasn't sure also accused of leaving a false review of my experience and at that point I asked if it was possible to get an email contact for the owner. The last thing this "manager" said before I ended the call was "this is what I mean, I am trying to work with you" as if she was doing me a favor. No thank you. Have a pleasant day.

Great service and Tiffany was phenomenal. I would…read moredefinitely recommend them. I already have booked another appointment.

The service received at 212 Salon and Day Spa is outstanding. The staff is cordial, attentive, and…read moreknowledgeable. I appreciate their professionalism and commitment to satisfying their customers

This salon is top of the line. A++. I have finally found the salon that understands exactly the…read morehaircut I've been trying to get for several years. In the past, my verbal descriptions and magazine pictures of the haircut I wanted just didn't seem to help. To be fair, some cuts came close, but in most cases, once I washed my hair, I couldn't make it look like the original cut. However, after I get a cut at Salon 212, my haircut falls into place day after day until the next cut. In addition, I get many compliments wherever I go! And, as if all that weren't enough, despite this salon being upscale, the professional and non-professional staff are all extremely down to earth and nice. I can't think of one thing that would improve my experience there. I've never seen anyone walk out of Salon 212 with anything less than spectacular looking hair!

The massage was fantastic. I have a sore lower back and hips and Stepan relieved the soreness. It…read morewas the best massage I've ever had and if I were still in the area this would become a go-to part of my wellness routine.

I have been going to Head to Toe Harmony for years. Stepan is a wonderful man who makes me feel…read moremost comfortable in the warm setting of his studio. Stepan is an experienced masseuse providing the best deep tissue massage I've ever had. Stepan adjusts his technique to my needs at the time. Stepan's approach to healthy mind, body and spirit leaves me relaxed and rejuvenated. Can't wait to go back!

Clean, friendly and professional. Have been here for four years. My number one choice in Montclair.read more

I've been a loyal customer at this place for quite some time now. Upon entering, I'm immediately…read morestruck by the immaculate cleanliness and stunning ambiance. The prices are incredibly reasonable, making it an excellent choice for anyone seeking a relaxing massage. I highly recommend Shirley as your go-to massage therapist. She possesses an exceptional ability to read your body and provide a deeply therapeutic experience. If you're in need of a fantastic medium or deep tissue massage, don't hesitate to visit. I'm currently trying to book a massage for my birthday.