Wonderful experience with my facial and a very calming environment. Will definitely be back!read more

You all consistently go above and beyond for me as a client. Both of my facials have been top…read morenotch! I have noticed a huge difference in my skin's health, elasticity, hydration, and youthfulness since my first facial at Harmony. After my first appointment, Kelly emailed with me about my skin care products and what was best for a longtime and healthy skin routine. At my second appointment, Christine gave me a sample toner to use at home and told me about the products that would support my skin's optimal health. Everyone is always so nice! The environment is soothing and peaceful! I will never get a facial anywhere but Harmony.

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I've been dealing with some brutal back stiffness for the past three days, so I decided to book a…read moresports stretch massage at The NOW Massage in Montclair. It was, hands-down, the best massage I have received in decades. My therapist, Jennifer, was phenomenal. She used the exact right amount of pressure everywhere and checked all the boxes for what I needed. I never once felt uncomfortable; the entire session was a purely serene experience. Beyond the incredible bodywork, the boutique itself is stunning. The decor and atmosphere are fantastic, and they have soothing ocean waves playing in the background that instantly wash away your stress. I was so impressed that I became a member before leaving and plan on stopping by regularly. If you book a session here, do yourself a favor and ask for Jennifer!

First time there and will NOT be returning…read more Was only able to book a 50 mins deep tissue massage (that was the only option but I'm happy because wtf). This 50 mins included cupping. Everything including tip came out to 175. Absolutely overpriced. Massage was mediocre. So much so that I had to go to another massage place shortly thereafter (check out my reviews). Wouldn't return. It was not worth the drive there.

This is not your typical pedicure foot massage, it is so much better. We found it via groupon and…read moreI've been here 3 times already Each time was just as great as the last. It's not a full body massage, but they do work on the lower half of your legs, your feet, and briefly your arms and shoulders towards the end. You sit in a comfy reclining chair with a warm blanket over you and heated pads over your eyes and around your neck. It is a community room so you do end up sitting with strangers but every time I went it was with my mom and brother and only once we had to sit with a stranger. It honestly didn't bother me at all. My favorite reflexologist is Shadeed. His pressure is consistent and has great communication throughout the session. If you're like me and like a deep masage, he is excellent for that. At the end of your session they serve you tea and a butterfly cookie which I think is a really nice touch. The place is clean and has a very relaxing atmosphere. The only caviat is getting appointments can be tricky so be sure to book in advance to get the time slot and day that you want. Other than that, one of the best places to go for a massage in the area.

I was a customer at the lotus Spa & Tea for over 3 yrs and purchases packages consistently…read more Kameela Johnson was the owner and she closed her doors to this spa during the pandemic and never refunded me for the remainder of my prepaid package. She is an irresponsible business owner.

Tried this new place on a rainy afternoon and was pleasantly surprised! Dane was very attentive and…read morefully executed. Very relaxing, ambience, super comfortable from beginning to end and great massaging techniques that make them stand out! Thank you!

From the moment I walked in, both Jen and Dane were so warm and welcoming. I came in with a…read moredebilitating 4-day tension migraine, and Jen truly took the time to listen to my concerns and carefully addressed all my needs. She focused on the areas that were causing the most pain, and I left feeling so much relief--my migraine had significantly eased. The Clay Room, where my session took place, was absolutely lovely. It had such a relaxing and calm atmosphere, and the cute decor just added to the peaceful vibe. Everything about this place made me feel rejuvenated, both physically and mentally. I highly recommend this place to anyone in need of some stress relief or therapeutic touch. The personal attention and serene environment really make it stand out! I'll definitely be back.

The nail tech is a very lovely person. However I had the worst haircut of my life by the master…read morestylist. I asked for long layers. Had a photo. She did an Edward Scissorhands thing and gave me the ugliest points in front and cut it on an angle up toward the back. I decided to grow it in for a year and was relieved when I could put it up in a bun.

The salon is pretty, beautifully decorated, clean and organized. Tara did a great job on the…read moreblow-out. I purchashed a groupon for $22.00; but didn't read the fine print and was taken back that they charge an additional $10 for hair pass shoulder length, which at $32 plus tip there is no bargain considering I usually pay between $25-$35 for a blow out. This was my first time I have ever paid extra for a blow out on groupon. Note: They have no parking, but they are located across the street from the Foodtown, so that's where I suggest you park.

Rock Spa Club had been my go to - reasonably priced, good hours... until I was touched…read moreinappropriately by a massage therapist without consent repeatedly on my breasts.She kept pushing the cover off exposing my chest and wrapping her hands around each breast, despite me pulling covers up repeatedly to get her to stop. The experience was terrifying, inappropriate, and wildly violating. I will never be back.

Rock spa is a must!!! I was treating my friend to a massage for her birthday and selfishly I didn't…read morewant to pay an arm and a leg. I was searching on Groupon and when I went to research the other spa, rock spa club popped up. 90 mins for $90!! You couldn't beat that. I was a bit skeptical like will the massage be any good? I'm proud to report the massage was great! She really got into the knots and even climbed up on the table lol My friend was so happy. As for me I got the foot reflexology massage and my feet never felt so pampered. The staff is attentive and courteous. I can not wait to be cleared from my doctor to go back and get a massage myself

I've been coming to 212 for about 2 years now. After only getting (wonderful) trims I finally…read moredecided to get a full set of highlights. Melissa always does a wonderful job and as I've told her, I won't let anyone else touch my hair! Getting highlights in the past is usually a grueling 2 hours sitting in the chair... Melissa got mine done in an hour and I'm so happy with the color. On top of this, I got a cut and blowout. The three services combined were $215, which is 100% fair and worth it compared to other salons in the area that don't give half the service or satisfaction. I love 212 and will never go anywhere else!

This salon is top of the line. A++. I have finally found the salon that understands exactly the…read morehaircut I've been trying to get for several years. In the past, my verbal descriptions and magazine pictures of the haircut I wanted just didn't seem to help. To be fair, some cuts came close, but in most cases, once I washed my hair, I couldn't make it look like the original cut. However, after I get a cut at Salon 212, my haircut falls into place day after day until the next cut. In addition, I get many compliments wherever I go! And, as if all that weren't enough, despite this salon being upscale, the professional and non-professional staff are all extremely down to earth and nice. I can't think of one thing that would improve my experience there. I've never seen anyone walk out of Salon 212 with anything less than spectacular looking hair!

The massage was fantastic. I have a sore lower back and hips and Stepan relieved the soreness. It…read morewas the best massage I've ever had and if I were still in the area this would become a go-to part of my wellness routine.

I have been going to Head to Toe Harmony for years. Stepan is a wonderful man who makes me feel…read moremost comfortable in the warm setting of his studio. Stepan is an experienced masseuse providing the best deep tissue massage I've ever had. Stepan adjusts his technique to my needs at the time. Stepan's approach to healthy mind, body and spirit leaves me relaxed and rejuvenated. Can't wait to go back!

This has to be one of the cheapest and best massages I've received for this price. I would highly…read morerecommend. I spotted this place because of the sign outside of the door and knew I had to come back. My massage was thorough and relaxing because of the serene environment that they have created inside.

My husband and I had an absolutely amazing couples massage here. They used hot stones and deep…read moretissue techniques! The lady at the front desk was super helpful. I forgot my wallet at the register and she chased us down the street to give it back. What a relief since l was visiting from out of town!!! It was crazy to get such a great experience for such a fair price. I highly recommend!!