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    Nick Matthews Salon and Spa

    3.3 (10 reviews)
    PriceyDay Spas
    Closed Closed

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    SKN

    SKN

    4.8(68 reviews)
    1.2 mi
    $$

    Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

    Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

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    SKN
    SKN
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    The Lotus Spa & Tea

    The Lotus Spa & Tea

    3.6(48 reviews)
    1.5 mi
    $$

    This is not your typical pedicure foot massage, it is so much better. We found it via groupon and…read moreI've been here 3 times already Each time was just as great as the last. It's not a full body massage, but they do work on the lower half of your legs, your feet, and briefly your arms and shoulders towards the end. You sit in a comfy reclining chair with a warm blanket over you and heated pads over your eyes and around your neck. It is a community room so you do end up sitting with strangers but every time I went it was with my mom and brother and only once we had to sit with a stranger. It honestly didn't bother me at all. My favorite reflexologist is Shadeed. His pressure is consistent and has great communication throughout the session. If you're like me and like a deep masage, he is excellent for that. At the end of your session they serve you tea and a butterfly cookie which I think is a really nice touch. The place is clean and has a very relaxing atmosphere. The only caviat is getting appointments can be tricky so be sure to book in advance to get the time slot and day that you want. Other than that, one of the best places to go for a massage in the area.

    I was a customer at the lotus Spa & Tea for over 3 yrs and purchases packages consistently…read more Kameela Johnson was the owner and she closed her doors to this spa during the pandemic and never refunded me for the remainder of my prepaid package. She is an irresponsible business owner.

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    The Lotus Spa & Tea
    The Lotus Spa & Tea - Take advantage of our grand opening special!

    Take advantage of our grand opening special!

    The Lotus Spa & Tea

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    Rock Spa Club

    Rock Spa Club

    4.1(68 reviews)
    7.5 mi
    $$
    Luxury
    Certified professionals

    Great service and Tiffany was phenomenal. I would…read moredefinitely recommend them. I already have booked another appointment.

    An average spa treatment. Nothing out of the ordinary. Only 2 parking spaces available both spaces…read moreoccupied by either owners or workers, so be prepared to hunt for parking prior to your appointment. The therapist didn't speak any English so with this language barrier, she did whatever she wanted and I just had to make the best of it. The massage tables were uncomfortable and the sheets and towels were old rough on my bare skin. The amount advertised for the 90 min or 120 min treatment is totally different from what you will be charged on your way out. I find it distasteful and rude to demand a tip greater than 18%. At one point I felt uneasy and disrespected after paying for the treatment in full and leaving a tip greater than 18%. I wasn't aware that it was mandatory to have to pay an additional amount on top of the fee and Tip that was already paid. I wasn't sure I was allowed to leave if I did not leave atleast 30% tip to satisfy the cashiers demand. Not sure if this is a regular practice, however I won't subject myself to this embarrassment and uneasy feeling of disrespect. 06-04-2026 - @approx. 1pm est I received a call from someone named Sophia, saying they are "the manager" . The first red flag was I was text thru an automated system from the business then I was called from someone calling from a Pakistan phone number +92 99 239080. Conversation started pleasant and immediately went left once I began to explain my issue with the service & treatment I received while patronizing this establishment. It almost seemed like a rehearsed script used for all complaints and issues. First I was told that "maybe there was a language barrier , that was misunderstood. 2nd she immediately informed me that she saw my review and began contesting "my experience at this spa". 3rd she then told me that she "reviewed camera footage" , and this is what didn't sit well with me. This wasn't a call to resolve or fix a situation with a customer, this was more confrontational. She also said I was free to leave at anytime due to the fact that I stated , I wasn't sure if I would be allowed to leave without increasing the tip. I wasn't sure also accused of leaving a false review of my experience and at that point I asked if it was possible to get an email contact for the owner. The last thing this "manager" said before I ended the call was "this is what I mean, I am trying to work with you" as if she was doing me a favor. No thank you. Have a pleasant day.

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    Rock Spa Club
    Rock Spa Club
    Rock Spa Club

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    Nick Matthews Salon and Spa - spas - Updated July 2026

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