Service tech came out to rental property to check ac as it was not cooling properly. Told me I needed a part for 900. So I called around to obtain additional estimates. Found another company that was willing to do it for much less. That other company came out and said Bruce's was trying to rip me off. Ended up paying 100 and ac is working fine. read more

I have used Bruce's for over a decade to service both my home and my rental properties. They are timely, professional and reasonably priced. I especially appreciate that I can trust them to follow my directions in dealing with tenant issues. read more

Thanks Bruce air conditioning for being so responsive and accommodating on Sunday at a time none of my home warranty company contractors even answered their phones or returned my phone calls . The job was done quickly and on time , very professional . read more

Called on a Saturday morning and there was a tech at my house with in a couple of hours . Tech was nice , polite and fast. A/C was back up and running in an hour. Now that's what I call good service. read more

I originally called one of the Valley's larger McCompanies & was quoted around $1,123 for some a/c issues in my attic..Thought that i as getting gouged, so I called Bruce's A/C & I was given an estimate of $278 for basically the same work. Not only for a much lower price, but the work was finished the same day in only a few hours; the tech even showed up a couple hours early. I would very much like to thank Bruce's A/C and the technician, Gary, who was very knowledgeable, prompt & ethical. It's comforting to know that there are reputable companies like this in the big city who treat their customers like a human being & not a means to a profit. Thanks much. read more

I found Bruce's AC when using newacunit.com. i looked at the yelp reviews and rolled the dice. i was so surprised! I placed my order at 7pm and was called within an hour. they were out the next day to do a survey and installed the entire system the day after. the options they suggested were well needed and there wasn't any high pressure sales for the things i thought i didn't need. when installing my unit they found a leak in my brand new condenser. instead of fixing it and slapping it in, they had a new unit sent up from Tucson forcing them to wait 3 hours before completing the job. this just goes to show they do the right thing regardless of time or inconvenience. they could have just fixed the leak and i never would have known. that honesty goes a long way. After they left, i felt that the fan speed was little too high. i called them and they were out at 9am the next day and fixed it up. my new system has been running great all week thanks to Brandon and his team from Bruce's AC. read more

I've called Bruce's three times for 3 flip houses I've done in the last year. Each time, a tech came out the same day at the appointed time and did the job requested without attemnpting to up-sell me on anything. Highly recommended. read more

My wife and I used Bruce's AC to replace our air conditioning unit. I am so happy that we decided to go with them. The technicians that did the install were incredibly polite and efficient. They were in and out and did an amazing job. My wife works from home and was worried that her phone conferences would be tough with people working on the AC unit. This was not the case at all. They came and completed the job quickly and easily. Any time I have called them, I have been treated with such respect and politeness. Bruce's AC has been so great to my wife and I that we feel as though we have a friend in the air conditioning and heating business now. I strongly recommend using their services. read more

Jeff, maybe you should get your info correct ,we do work and have a 24 hour service .What you didnt know was your landlord did not want to pay overtime.They told us to service it in the a.m.What all of you tenants should find out before you rent is what your landlords do in such cases.Most do not want to pay over time .And yes your going to say WELL THERE IS A/C COMPANYS OUT THERE THAT DONT CHARGE OVERTIME ,but their normal rate is more than our o.t. rate .Glad we fixed your problem and keep cool .Bob /w Bruces a/c read more

I have used Bruces AC twice. Last year on friday at 5pm and today monday at 4pm. Both times I have called someone is here within 90 minutes. The servicemen are polite and professional. The cost is very reasonable. I will use them always because of the service quality and price. read more

If you're in Chandler or the surrounding areas, I'll tell you why this is hands down the ONLY AC CONTRACTOR you should hire! They just replaced our failed builder AC unit today (4/18/2016) with an excellent Frigidaire 16 Seer 2 Stage Unit (split with gas furnace). Take a look at their reviews on Yelp! Only 1 complaint and even that complaint starts with "the work Bruce's does is excellent"! That's a ridiculous amount of 5 star reviews especially on Yelp for any business and I'll explain why this is the case. Our 17 year old Goodman builder AC unit failed to start in March of this year 2016 (coil corroded and leaked all the freon out last summer). Talked to a bunch of contractors and quickly realized that it wasn't worth replacing the coil for about 3 grand because this unit was noisy and completely inefficient and is using the old R22 refrigerant which is burning a hole in our ozone layer. After talking with at least 9 (yes nine) different contractor's for options and about to "settle" for the best deal we could get from a large company, we found HomeAdvisor and Bruce's AC was recommended and at the top of their list. So I emailed them and was surprised that they (Gary) were willing to answer all of my questions regarding units, pricing, technology, etc. They spent a good deal of time educating me. This was unlike others contractors who wouldn't spend even a minute emailing me back without an appointment and a tech coming to my home (some of whom simply wasted my time). So I decided to give them a chance to come by and give me an estimate. They sent their tech Brandon and he was the most personable and genuine tech/saleperson I'd met out of 9 other companies. He examined our home and told us (correctly) that a 3.5 ton unit which others were willing to install wasn't going to work well in our home due to square footage, vaulted ceilings, and hotspot issues we had for years in one of our rooms (where our 4 and 5 year old boys sleep and have been suffering and getting ill for the last few years) with our previous AC. He also correctly examined the air handler and ductwork and figured out that the original builder not only put in a weak unit but also showed us how they installed it incorrectly and told me how they would install a new unit correctly to fix the issues. I also told him about vibration in our 2 year old's room near the outside unit every time it would turn on and he had a simple solution for that as well. So not only did Brandon give us the correct information with solutions, he then gave us better options and offers than our competition on a 4 ton unit. At this point, there was nothing I could do but say "okay, let's do it" and cancel with the other LARGE COMPANY contractor who we were just going to "settle" with for a 3.5 ton unit (but most obviously the wrong one!)... Gary set up the appointment for Monday (literally the next day) and their installers showed up exactly on time and were very friendly and professional. They started at 9AM and were done by 5PM exactly in 8 hours as Gary promised for a split unit install! Gary helped with all rebates and forms and made the process simple. In only 45 minutes after turning on the new Frigidaire AC unit, our house hit 76 degrees! I went outside and instead of hearing our noisy old clunker like I was used to, I was instead only hearing the neighbor's old builder unit! The new unit is ultra quiet, looks great, and was installed properly to avoid vibration which always had been an issue for us. Also, the hotspot in the front bedroom was gone! The new thermostat they installed is great quality and much, much better than what we had before and basically I can't say enough good things about this company! They sold us the RIGHT UNIT, CAME TO INSTALL IT THE NEXT DAY, INSTALLED IT CORRECTLY AND EXPLAINED THEIR INSTALL, GAVE US A GREAT DEAL AND WENT THE EXTRA MILE, AND WERE FRIENDLY, COURTEOUS, AND PROFESSIONAL!!! This is how every AC contractor should be! The only bad thing is that now I know way more about AC than I ever wanted to know and my home is actually cooling properly which I'm not used to so I'm actually cold now! :) Amazing. Anyways, G-D BLESS THE STAFF AT BRUCE'S AC: Gary, Brandon, Jeremy, Bruce, (forgot one name here) and the rest of the crew at Bruce's AC! These guys are the true ROCK STARS of AC Install and they work together as a real team! You cannot go wrong with these guys! Top Notch in Every Regard! I'm so happy right now that I might hit every neighbor on my block tomorrow just to tell them who to replace their old builder units with! No need to waste any further time. Call Gary at Bruce's AC right away! He's your guy! Thank You Gary! read more

I called Bruce's AC recently for an annual AC tune-up. My technician was Gabe and he went above and beyond a normal house-call. He took the time to explain the basic principles of how an AC system runs in addition to his thorough inspection, including in the attic. Plus he was on-time, courteous and very professional. Bruce's also saved me money last summer when repairing a component in my AC system. read more

Called about my heater going out on the day before new years. Gave me options to come that weekend for the extended OT charge or wait until Monday. I chose to wait and they came as promised on time. Completed the work in a few hours. It was a great painless experience minus the bill lol. Great company to deal with they have earned a customer for life. Thanks for being awesome more companies should conduct business in this matter. read more

I got a new 15 SEER air conditioning system installed at my house to replace our 20 year old unit. This place was recommended by friends. The price was competitive and they installed it without problems for at least 3 years so far. I did have some minor complaints about the way they made a mess where they attached the AC to the metal hood up on my roof. It doesn't change how it functions, but I see it every time I pull up to the house. read more

I have been a customer of Bruce's AC for over 20 years. I have had them install and maintain new units in both of my homes. They even installed a new unit on my sister's home, and maintained my mother's unit. They have always been courteous and fair with me in the past, until recently. I had them install a new unit on my home in 2015. Shortly after install I noticed there was water leaking off the unit on the roof. I contacted them, they sent someone out but they did not fix right. They came out again and realized one of the drain hole punches was not knocked out. Resulting in the leakage and rust. They had to replace the drain pan. Since then I have had nothing but issues with this unit, and they have been out at least 5 times to repair. This year alone I had to replace a circuit and just recently they noted I had a coil leak due to rust. They wanted to charge me $500 for the freon and another $750 to replace the coil. I told them it was obscene. These parts were covered by the warranty, so the $750 was just for the labor. I stated I felt I got a lemon and I was not going to put any more money into it. The technician agreed. I asked him if he could get me a deal on a new unit. They came back with a proposal for a new unit at $7200. After searching on the internet, I discovered average price installed should be around 5 to 6K. Again, I told them that was obscene and countered with let me have the unit for cost and I will pay for install. I also asked if I could be directed to the owner. I have heard nothing since. It is a shame as their one technician who is no longer with them was awesome. I am not sure what happened, but I would never recommend them now. read more

Brandon from Bruce's Air Conditioning had superior customer service! He arrived on time, assessed the situation right away. He was efficient and got the job done quickly. I always worry about hidden cost/fees and they stuck to their word. I will keep their number for future AC concerns. Thank you!! read more

I live in a rental home in downtown Phoenix and have no choice in who I call for A/C issues. Our unit went down just at 6pm and it took my landlord over an hour to tell me that Bruce's will not come out after 6. There are so many places that offer 24 hr service that I cannot believe that our owner has chosen one that sticks to a convenient daytime schedule. If you want a 9 to 5 job, there are plenty available that don't effect people's lives in a negative way. The service, once they manage to fit you in, is quite good. But let's get real people. This is PHOENIX, ARIZONA.. I can't simply open a window for relief. It's nasty hot outside ALL THE TIME. I can't tell you how to revamp your business model to accomodate late in the day emergencies but I would have much better things to say if you were able to fit us in. It probably would have taken a couple minutes at most to fix. Chances are, the internal breaker needs to be reset. I'd do it myself but there is no safe way to get on top of my roof and I don't have a ladder. Anyone have a ladder I could borrow? read more