Nothing is scarier than having your AC go out in the middle of summer. Unfortunately, this happened to us twice this past year. Fortunately, we had a recommendation for AC Doctors. Both times we called for our outage, the technician arrived within a few hours of our initial call. The scheduling was easy, and the folks we spoke with were friendly and accommodating. The technician was thorough and took the time to explain what was happening with our unit. They gave us several options and were upfront with the pricing. After the second go-around, we ended up joining their membership, which is very reasonably priced. Big thank you to AC Doctors for their quick response times and friendly service. We're happy to recommend them any day. read more

I paid $6255.00 for a daiken minI split. It didn't work properly blowing out warm air. So they came out and replaced the lemon unit a few days later and it blows hot air. The expect payment again. I had a reputable ac company come out and they notified me that AC Doctors has total incompetent mini split installers bevauythey accidentally forgot to place the high and low service caps on at the end of the new install and the freon leaked out. FML read more

If rate 0 stars if I could. My AC broke on may 9th and may 10th a tech came out and said it was a dirty filter. It then broke again with a LARGER issue on June 9th and officially a work order was put in on the 11th a tech came out on the 12 trying to tell me again it was a dirty filter. I then called at 6am the next day asking a new tech to come out and they said a dispatcher would contact me. Around 3pm I called saying that no one reached out and they told me they were waiting on my property company for approval. I called my property company and they said they were waiting on AC doctors to send it over so I called them both merged the call were AC doctors then told me it had not been sent over and they would forward it to the office, that was Saturday. Sunday my property company reached out to me to let me know they STILL hadn't received an estimate to approve and were waiting on AC doctors. This morning I texted my property company they said they approved the quote at 8am and that AC plumbing doctors would reach out to me only to tell me that they won't be available today. SAME DAY FIX is bullshit. 24/7 is bullshit if they can't get things sent over for approval or parts ordered on the weekend. read more

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Our experience with AC & Plumbing Doctors was extremely disappointing. The first technician who came out incorrectly diagnosed and "fixed" the issue, but the repair lasted less than 30 minutes before the problem returned. A second visit was required, at which point the actual problem was identified and it was determined that our AC unit needed to be replaced entirely. Unfortunately, the installation process became another major issue. What should have been a straightforward replacement turned into a 12+ hour ordeal because the technician wired the new unit incorrectly. Rather than contacting additional support or another technician, he spent several hours attempting to troubleshoot his own mistake. As a result, we were left without air conditioning until approximately 8:30 PM, with indoor temperatures reaching around 85 degrees. At the time, we also had a three-month-old infant in the home, making the situation especially concerning. As tensions rose due to the length of time and circumstances, the technician behaved unprofessionally and continued arguing with a member of our household even after being asked to leave the discussion and focus on the repair. To make matters worse, after the installation we continued experiencing issues with the system. When we attempted to contact the company for follow-up service, our phone number had apparently been blocked. Instead of communicating directly with us, the company informed our property management company that they would not return because they claimed their employee had been harassed. This was surprising given that we felt the technician's conduct was unprofessional and contributed significantly to the conflict. Mistakes can happen, but how a company handles those mistakes matters. Between the misdiagnosis, installation errors, lack of communication, and refusal to address ongoing concerns, this was one of the most frustrating service experiences we have had. read more

this company is a major disappointment. spent $13,000 on having a Daiken ductless split installed. AC Doctors have been back 8 times to get things right and it still installed correctly. BEWARE!!! read more

I just had an amazing service appointment with Logan and Ian from A/C Doctors. What professional kind and intelligent men. They helped me understand intricacies of my units functions and made very wise suggestions. I feel so grateful for such professional and excellent service. Thank you so very much Logan and Ian. Victoria McKnight read more

My 12-year old HVAC system finally gave out and I called A/C Doctors, the same company I called upon to conduct original inspection before purchasing my home and have called on ever since. I appreciated A/C Doctors offering me an alternate of choice: replace coil and compressor for less money versus buying an updated version of same HVAC unit. It wasn't difficult to divine that first option were bandages and so we went forward with the new unit. The discount and credit for last service A/C Doctors performed reduced my out-the-door price and were welcomed by this pilgrim. My installation appointment window was set between 7 and 9 am. Eddie and Guillermo texted me in advance and arrived at 7:45 am. A big shout out to Eddie and Guillermo for their early arrival and expertly completing work before what was initially estimated to be a 3-hour job. I will continue to call on A/C Doctors for my HVAC needs, recommend you do as well and hope Eddie and Guillermo are the pair who complete your installation. read more

If you want to be harassed daily with constant, unwarranted calls, voicemails, and text messages, this is the company for you. It's a real shame because the technicians seem to be knowledgeable and do good work. Unfortunately, their customer service department is relentless. Even after asking them to stop contacting me, they continue to reach out multiple times a day, from different phone numbers. This kind of aggressive, unwanted communication is a terrible way to do business and completely overshadows anything their technicians might be able to do for you. I would not recommend them to anyone unless you're okay with being pestered nonstop. read more

Absolutely impressed with A/C & Plumbing Doctors! I submitted a request for quote through Yelp late Friday night around 8:30 p.m. after discovering I couldn't shut off the water from my outdoor hose bib -- only from the main valve, which wasn't ideal. Of all the companies I contacted, A/C & Plumbing Doctors were the first to respond. They actually called me that same night to set up an appointment between 8 a.m. and noon the next day. At 10 a.m. Saturday, I got a text and email letting me know that technician Ulysses Cervantes was on his way. He even called to let me know he was about 40 minutes out -- great communication! Once he arrived, I explained that I was having trouble with both front and rear spigots. Ulysses checked my water pressure, found it was over 100 psi, and recommended installing a pressure reducing valve along with replacing both hose bibs. I agreed to the estimate and he went to work right away. He was meticulous, checking for leaks multiple times, and made sure everything was properly installed and functioning. He was also extremely friendly, respectful of my space, and clearly knows his trade well. He even pointed out that the city shut-off valve was leaking and advised me to have them come repair it -- something I wouldn't have known on my own. This is exactly the kind of service you hope for but rarely get. Fast, professional, and thorough. I wouldn't hesitate to call A/C & Plumbing Doctors again and highly recommend them -- especially if you're lucky enough to get Mr. Cervantes! read more

Over the years, I have observed a significant decline in their services. Recently, I have also noticed a considerable drop in customer service. Consequently, I will need to seek a new service provider in the near future. Beware read more

My A/C went out on a Saturday, and I called them to see if I could get it repaired that night or the next day. A person answered the phone and said he could get me an appointment between 8 and midnight that same night. I waited until midnight, and no one show up or even communicated that they weren't coming. I called and got an AI bot that was completely useless. I would have rescheduled for Sunday (as the real person offered as an option), but the AI bot told me to call back during business hours. The Arizona heat isn't going to wait for me to fix my A/C unit, so I had to call someone else. read more

Eddie and Guillermo were both excellent technicians. They worked for 11 hours straight to get my new HVAC system installed. They were thorough and conscientious, despite the long hours and the hot conditions, and left the area around the attic entrance cleaner than they found it. Jason, the technician who diagnosed the original problem and helped calibrate the new system, was also fantastic. They were all kind, patient, took the time to listen to me and answer my questions. read more

Oh man they were good 7+ years ago, always loved that they will do last-minute overnight Emergency calls for no extra fee. But these days, that's about all they have going for them. Now AC Doc are GREEDY MFs. Constant UPSELLING, and BUNDLE PRICING which you don't want unless you want to pay double to quadruple to just get it done and not think about it. Horrible invoicing with no transparency. I even requested itemized invoice or quote but they will not provide it. I went back to an independent plumber who charged five times less with transparent labor, number of labor hours charged, and parts cost. AC Doctors wanted $800 for a $150 toilet repair. And this was after I specifically request requested a very simple, basic maintenance tech with zero upselling. Next I found a wonderful local AC company that charged HALF for a brand new HVAC unit and was very on top of individualized service. In case you don't know, "bundle pricing" or "built-in pricing" is a common term for the practice where companies include costs like service fees within the total price of the job without explicitly itemizing them. Some HVAC and plumbing companies use a "trip fee" or "diagnostic fee," which they say is low upfront but then roll into the final cost if you proceed with the repair. This can make it seem like there was no separate charge, but in reality, it's absorbed into the total price.. read more

Horrible customer service. I would not recommend. If you need to be serviced within 24 hours, they will not make the dead line. They are a contract vendor with Invitations Homes and treat "Renters" like trash routinely missing agreed times of arrival and not showing up at all. I have unfortunately had several encounters with this company. I will provide photos of them recently not showing up to fix a broken unit as they agreed to, and keep in mind in AZ that if a vendor doesn't show up to do a job within 24 hours, then they are not a reputable business. They overload thier work schedule with Invitations Homes tenets, booking them, so they get the contracts, then sit on the overbooked schedule knowing they do not have enough technicians to complete all emergency job tasks within 24 hours! Do not use them. If you are an Invitation Homes Tenet, you have rights in AZ, having no AC in the summer is considered an emergency to be addressed within 24 hours. Report them when they don't and request another company. I Do not recommend if you need help within 24 hours. Report them to the BBB Commission. All good reviews from them are generated bots, employees, or their partners in crime , Invitations Homes Maintenance Department, in my opinion. My opinion is based on 7 years of interacting with this unprofessional company and I have the receipts to back it up , photos coming soon! Avoid! Your technician was rude, condescending and unprofessional. You had your opportunity to display good customer service. You are routinely rude and your rude technician had his face covered, knock it off and stop harassing me. Your response is trying to save face. This is a pattern you should look into instead of making up excuses and being greedy by overloading your work schedule. Have a good day! Stop harassing me. I'm entitled to share my experiences ( multiple ) with your company. read more

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Fantastic A+++++. On top of things and fast response. Very fair on price also very fast response

Our A/C went out and although it's never a fun experience everyone from the booking call to the new unit install. Kyle was extremely helpful in the diagnosis and explaining what we needed. Javier and Eddie installed our new unit and were on time, quick, and professional. read more

***!!!AVOID THESE GUYS - AC Doctors!!!*** Go with a George Brazil, Goettl or a Parker & Sons. AC Doctors came out to my home to diagnose a simple cooling issue. The kid that came out - not knowledgeable enough w AC. Was in my attic and disconnected my duct work. Did not bother fixing it. it is (1 it is 108 degrees and i have o AC because of read more

Do not use this company - They charged me to replace a capacitor over $400 - which is a $30.00 part.  That means their labor was over $400. They say their prices are "honest and filled with integrity". I guess the customers can make that decision on their own. read more

Luna and Eddie were awesome! They were both very friendly, and they finished in less time than they estimated! So happy to have working AC and heat again. read more

Today was 116 in Phoenix, and my AC picked today to stop working. I was in despair that AC DOCTORS might not be able to send help asap. But Colin showed up at the appointed hour and diagnosed a faulty capacitor, which had been replaced in February. I wasn't charged for the new part, and Colin had the repair completed in short order read more

The guys Logan and James showed up asked a few questions and then got straight to work. They explained what they were doing throughout the process and got the air flowing and fixed my problem and explained how they fixed it. I could definitely feel a difference in the room within minutes. They were friendly and polite and I would recommend their services! read more

AC & Plumbing Doctors - They added a second vent to my bedroom where I was not getting much airflows. - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

I previously had good relations with AC Doctors. Last time they sent a new person in training with an experienced tech for a regular spring AC checkup. Several days later, I started experiencing A/C issues which I never had. I had the parts replaced they recommended but still problems (the unit would turn on for 3 seconds, then off for 5 seconds, then back on. Had another AC Doctors tech come out and he said it could be anything (but he did not do anything). After sending them a video of the glitching on and off, they came out again same day or next and since it was not glitching (turning off and on) while the tech was here, he said he could not diagnose. Then I called again a day later and to my luck, they could NOT get anyone out in hot June (2021) for another day. I called A/C by Jay and they came the same day, and went up to our attic air handler (Which AC Doctors never did) and found the problem was when the rookie came to get trained, he pushed insulation over something (or something like that) that was blocking something with the air handler. In summary, I paid $90 (that is a good price for 2 units if they send competent workers) to have 2 units checked, hundreds more to replace the contactor parts they recommended, and had 2 follow-up visits where they could not solve why my unit went on and off (which started after their maintenance) - all of it wasted except perhaps the contactors. I don't have any problem with them sending someone new but don't make my unit worse than when you started and mind the neebies. Why a review from 2 years ago - just saw one of their trucks and it reminded me I did NOT write a review from my terrible experience. read more

AC & Plumbing Doctors - preventative service - - ACs were both fine before they arrived - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

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Hala and Heber did a total AC replacement and both were awesome. Very professional and courteous and took the time to explain what they were doing beforehand and finished the job in the time frame that was promised. They cleaned everything up before leaving. Almost like it never happened...except we had our (never to be taken for granted) AC back up and running! I highly recommend them and AC Doctors. read more

We didn't end up using them, but they were so responsive when our AC went out and we reached out to several companies to see if anyone could install a new unit quickly. Highly recommend at least reaching out to them for a quote and possible install or repair! read more

Great company to work with. They were quick and fair with their pricing. Jon P. was our tech and he was great. He quickly diagnosed our issue and got us a quote that was much better than anyone else's. After a delay of a couple of days for a part to be ordered, Jon was back and had both of our AC units up and running in no time. read more

Jason H was my tech that came out today for my service. He was professional, polite, explained recommendations with evidence and was able to answer all my questions. read more

For a place calling themselves the A/C Doctors, I was sent a tech with terrible bedside manner. The tech was rude and dismissive of questions I had. I would not use them again. read more

We've used AC Doctors a couple of times in the past and always felt they were honest and reasonable - however, after yesterday's service call, we will likely be looking for another company to work with. The technician, Kyle, was very personable and took his time answering my questions but was clearly steering me toward completely replacing both of my entire systems for tens of thousands of dollars. He explained that the capacitor was bad and we were low on refrigerant probably due to a leak in the system, which he said wasn't worth his time or mine to look for due to the age of the unit. He also said he was unable to recharge the system because it uses the older R22 coolant which he claimed is either completely unavailable or extremely expensive - adding that even if there was some available, recharging would end up costing almost as much as a new unit and he wasn't allowed to recharge systems anymore because of EPA restrictions. I did a quick internet search and found several suppliers who carried R22. I called the first one and was told I could buy a 30lbs cylinder for about $500 - which was expensive but clearly a better option than a $24k total system replacement. When I pointed this out to Kyle he firmly restated that he wasn't allowed to handle R22. As he was preparing to wrap up he asked if I wanted him to leave the new capacitor he'd installed "to test the system" since it was at least helping blow a bit of cooler air. The cost for that was $470. I agreed because it seemed better than suffering the heat while we decided what to do. However, since that time the air has worked perfectly with just the new capacitor. After he left, I did some research and discovered that I could have bought an identical capacitor for about $20 and easily installed it myself - that said, I would have happily paid the $75 service charge and a reasonable mark up on the capacitor just to have an experienced technician do it. All together, I'm no longer confident that AC Doctors has the customers best interest at heart and is willing to seriously up charge ($400 to install a $20 part) and upsell ($24k complete system replacement) even when I repeatedly asked if there was a cheaper solution - even if it was more short term or even temporary. Two stars because we've been satisfied in the past and hope this is an isolated case. But, we'll be seeking recommendations for a more ethical company. read more

Rabbaanee gave us a call before arriving and arrived when he said he would. Rabbaanee was polite, professional, and personable. He took care of our problem in a timely manner. Rabbaane also offered tips on how to prevent this from happening again. A/C & plumbing Doctors will be our go to call for our plumbing needs thanks to Rabbaanee. read more

Our AC "went out" sometime between 3:30-4:15pm today while we were at the grocery store. Everything seemed fine but there was no air blowing out of most of our vents, and lukewarm air coming out of the kitchen vent. We were pretty stressed as this is a fairly new unit (replaced in 2017). I hopped on to Yelp to find someone to come out and went with AC Doctors due to their reviews and their verified license. By 4:30pm we had a technician scheduled to arrive between 5-8pm. By 4:45pm I had a text message telling me who our technician was, along with his rating and a picture, and by 5:07 our doorbell rang. Ian quickly checked our AC and diagnosed the problem (which was due to our own stupidity with a filter) and had our AC back up and running within minutes. We purchased our home 2 months ago and the sellers were supposed to fix the condensate line in our attic prior to close, but it was clearly not done by a professional. Ian was able to get that fixed and help prevent dry wall damage in the future. Overall, this was a very positive experience, and we will definitely be using AC Doctors again in the future! read more

We had an issue with water heater during thanksgiving Friday, a/c doctors were kind enough to understand the long holiday weekend and so took action right away on our request to address it as soon as they can! Giovanni and Tommy were great, took their time to make sure our unit is installed properly. Walked us through the next steps and provided recommendations for preventative maintenance! Shout out to Pete the manager on the phone who was working hard to ensure we are serviced well and our schedule on time. Jessica on the phone was helpful too. Not all superheroes wear capes, A/C doctors came and saved the day! read more

AC Docs were prompt to ID the problem of no AC and had Hala and and Heber out to fix within 24 hrs. They were polite, respectful and worked until it was completed satisfactorily. read more

Good work ethic. Very courteous. Cleaned up promptly and did a wonderful job. Outstanding.

Excellent service!! Tech rep knew exactly what type of a/c equipment would be the best fit for my needs. No pressure, fast service coupled with competitive prices. What else could you ask for? read more

BE WARE!!! Always get a second opinion. I was about to be charged additional money for work that they completed incorrectly. Thank God the other company was honest and helped me. Be careful with this company!!!!! read more

Eddie and Javier installed a new unit on my house. Excellent service, efficient and quick. Got my house cool again! Highly recommend this company and those two to anyone needing AC service read more

One unhappy customer here. I would NOT recommend this company to anyone because the new AC unit I got this time last year (that cost me over $18K) has broken down twice in the past month. We're talking Phoenix summer heat, house getting to nearly 100F with every fan running. The workers let us know that it was installed improperly but the company (Crissy) denied any wrongdoing and wouldn't offer a penny even though we paid top dollar. Expect them to over promise and under deliver. If this helps just one person then I've done my job here. Proceed with caution: as long as you know what you're getting into with these guys. BEWARE read more

Tech solved our issue but did not review what was wrong or the price before proceeding to fix and then charging double the industry average. I've learned that if a service company has flashy vehicles and big online marketing presence the chances you are going to get ripped off increase 2x. Was considering having them replace the entire A/C unit by end of year but that is off the table. read more

David came to our home to fix our AC. He and his helper were on time. They did their work quickly and cleaned up everything. He answered all my questions and any concerns I had. Would highly recommend this company. read more

I contacted AC Doctors today to inquire about getting an AC tune up. I explained to the girl on the phone how my AC is blowing cold air, it just seems to be struggling to get my small condo down to the temp I desire. She then agreed with me, this is not an emergency situation. So I am unclear as to why the first suggestion from her was to schedule to have a salesperson come to my home to sell me a whole new AC unit. After declining this suggestion, her next suggestion was 3-10 year maintenance plan. Neither of these suggestions fit my initial request. Clearly this company is looking to get all the money they can out of you, not actually help with what you need. read more