I just had to write a review for my favorite bagel place ever. And I would just like to thank whoever is responsible for the surplus of Bruegger's in Rochester. Buffalo does not have any good bagel places so it's really a treat to be able to get my favorite bagel sandwich (The western) in pretty much any town in Rochester. Their coffee sucks though. Opt for the OJ instead. read more

Bruegger's Bagels - Western - Bagels Near Me - Pittsford, New York

Terrible customer service. Every staff member was rude and condescending. They are clearly in need of a new leadership team to drive accountability and kindness into their business. read more

Great bacon egg & cheeses bagels have been going there for years and now Door Dash will deliver to your front door especially nice when the weather is cold. read more

Have enjoyed bagels at Brueggers Bagels on several occasions. Many bagel varieties as well as many flavored cream cheeses.

When staying at the Hilton Garden Inn Rochester/Pittsford Bruegger's Bagels is my morning go to. No matter what day of the week it is, this place gets PACKED (whether you're trying to hit the drive through or are actually popping into the store). The bagels at Bruegger's are definitely a huge step up from chains like Dunkin - my favorite is their garlic bagel, which has some good flavoring. Coffee is also much stronger than the watered down stuff you'd get at a Dunkin. read more

This review is only in regards to changes that Bruegger has made to online ordering. The online ordering doesn't allow you to choose the specific number of bagels you would like. It allows a choice of a preselected dozen or you can choose a specific bagel but in groups of 3 or 4 ONLY!!! So if you only want 1 or 2 of a particular flavor you can't order it online. That is super inconvenient. This is a bad "money saving/streamline choice" Brueggers has also separated their longtime bagels flavors into "classic" and "signature" and charge more for the "signature" bagels. Another cost saving choice- I am not happy with but prices increase however the online ordering thing is just dumb, irritating and a poor choice by management. read more

Came by for a quick coffee and breakfast at this casual spot. Line was long and didn't seem very efficient especially since there were a lot of people working. We waited a long time but the order was up quickly which was a plus. We ordered a hot coffee, iced coffee and cinnamon raisin bagel with butter. I am told the hot coffee and bagel were good. I will say that I noticed that the bagel was burnt and there was butter leaking all over. Not easy to eat if you are driving. Iced coffee was meh. Tasted like water. The gentleman who took our order had a bit of an attitude. read more

Coffe was warm not hot, they were out of milk, sandwich they made fell apart and could not be eaten as a sandwich and when I asked for a fork I was told they don't have any! Really! read more

I'm not real big on bagel shop sandwiches but what we got at this place was pretty good despite both of us getting the wrong bagel. My sausage, egg and cheese was very hot, tasty and had a perfect texture. The plain bagel I asked for was replaced by a cheese bagel, which was rich in cheese flavor and perfectly chewy. My wife's avocado and bacon was also perfectly assembled despite getting an everything bagel rather than a plain bagel. The coffee was also pretty good. read more

---THIS ESTABLISHMENT IS EFFECTIVELY FORCING CUSTOMERS INTO GIVING A TIP AT THE DRIVE THROUGH WINDOW -- (perhaps intentionally!) On 8/17/2024, I visited the drive-through of the Bushnell's Basin Brueggers. This business uses a "P.O.S." on a stick - the employee reaches out the drive through and has the customers insert their credit card into a P.O.S. mounted on a pole. Upon paying, I was essentially forced into either giving a $1/$2/$3/$4 tip. There was no $0 tip option. One would assume that the "no tip" option might be the "red x" typically found at the bottom of the keypad. However, the entire keypad had been intentionally covered up by a post it note, which had been reinforced in place with clear tape. Nobody wants to be the guy who has to ask how they can "leave no tip." You guys know what you are doing, and you get this nice 1 Star review as a result. Pay your employees. read more

The Brueggers closed in our town so we were delighted to find several nearby in Rochester. The one we chose was on our route home so we stopped to get our favorite- lox and bagels. First, the bagel was very tough and I ended up only eating the bottom half. The salmon was fine but the cream cheese was very very sparse. No more than a level tablespoon. I wish all the Brueggers would put a bit of cream cheese on both halves to anchor the extras, like tomato, onions and capers from rolling off the bagel. Their coffee didn't taste as good as it usually does. Disappointing. read more

Stopped by for a quick bite. Noah took our order and was very helpful and respectful. He's doing a great job, he cleaned the whole dining area by himself while also managing multiple other tasks. Thanks Noah! read more

My local Bruegger's just down the road from my house. They can be surprisingly busy and have a drive-thru service. I've found the employees there to be pleasant and polite. I do enjoy the bagels at Bruegger's better than other chains (ie. Dunkin donuts). They have more variety and texture. The only bad thing is that they don't keep as well (like most fresh bagels). I'm also a fan of their breakfast sandwiches, although they are a bit pricier than other chain restaurants. I have not tried their coffee yet, but I will definitely be back for bagels. read more

I honestly don't know how there are only three stars--the everything bagel toasted with honey sriracha cream cheese is soo good. I crave this bagel almost everyday and it is perfection. I don't think I have ever had a bagel I like more than at Bruegger's. read more

We have lived in Bushnell Basin area for 40 years and have been to their Bruegger's bagels restaurant many times over the years. It's our Sunday morning go to after our walk. We are usually there between 9:30-11:00. Lately the bathroom have been disgusting often no toilet paper and always seam to run out of milk. I have been using the app for 3 years now, this morning It wouldn't take the free egg sandwich I could have had with the points I accumulate using the app. I waited in line to find out why and I was told by a young rude manager that the reward needs to be enter first, it doesn't say this anywhere. I also could have had a free coffee with my online purchase that ends tomorrow. She decline that too. Very disappointing! read more

Lose that stupid stick you stick out the drive thru window for us to pay. Did yall start doing that just for it to ask us to tip? Why would I tip you for handing me my bagel, thats the bare minimum. Whats this post covid BS? Yall used to take our cards and swipe it like normal people read more

Years ago I lived in Nashville TN and resented Bruegger's for taking over the place that used to be my favorite local bagel shop. When we moved to Victor NY I tried to keep up the shunning but it is the closest bagel shop to home and I gave in. Ignoring long ago Nashville business changes, there is nothing wrong with Bruegger's. I've tried several of their breakfast sandwiches on a few different flavor bagels and this location has yet to disappoint. It's surprisingly busy even on weekdays and the drive-thru has a really weird layout but the food has always been on point. I especially like their creative breakfast sandwiches like the Farmhouse with bacon, eggs and pepper cream cheese. Sounds like a gut bomb but it's not as heavy as it sounds. Staff is more productive and competent than effusively friendly or chatty because it's usually too busy to chat. read more

They are so happy to charge $1.00 for butter on a bagel But their toaster does NOT toast so basically they screwed me out of $3.30 Maybe focus on selling why you claim. 50% of a bagel business is toasting As in toast Don't be so cheap wtf Of course I'm calling and expecting a full refund read more

Local chain? Bruegger's Bagels caught my eye the night before I visited as we were driving down Victor, and I was looking for a quick bite to eat before heading home to Buffalo, so I decided to stop in. It's basically like Subway, but with bagels! They've got a menu with some interesting breakfast sandwiches you can order, or you can just opt for your plain sandwich, or bagel, whatever! I was greeted with smiles and a plethora of employees, each of them very hard at work. I ordered the Western Egg sandwich, which had your standard egg with bacon, cheese, peppers, onions, and chipotle sauce (on my favorite - an everything bagel). Pretty cool, as there aren't really any places that go all-out with a breakfast sandwich in Buffalo. It wasn't the greatest sandwich I've had, but I still gobbled that thing up like a champ. Pretty messy to hold with all that chipotle sauce. I also had a tea latte, which was way too sweet. Should probably stick with the tea bag stuff next time. read more

Bruegger's Bagels - Western Breakfast Samdwich - egg, bacon, peppers, onions, tomato, and some chipotle sauce on an everything bagel! - Bagels Near Me - Pittsford, New York

After receiving a comment back from the manager I decided to stop by this location again after a couple months. Nothing changed, I still received shitty service from employees who barely even acknowledge their customers. Once again, food was great but the customer service will have me driving to any other location read more

This location is always where I go. They open early. Staff has always been the best. The bagels are of coarse awesome. Good service and good selection. read more

I followed up and reached out through their website as requested. NO RESPONSE at all. My review stands. They are not careful about cross contamination, do not charge the posted menu prices and customer satisfaction appears not to matter. read more

Staff is preoccupied and cold. I don't believe this location even has indoor seating anymore-just drive through-but that doesn't stop them from the SUPER ANNOYING handing over of the credit card scanner so you can put a tip in while they hold it. Their responsibilities are becoming less and less. Why would I tip them for handing me my food?? Especially when they clearly hate being there. Super uncomfortable read more

I am a big fan of Brueggers and I use the Bushnells Basin shop most of the time. They always have fresh bagels that are often fresh from the oven. I also enjoy the flavored cream cheese but I wish they had more olives and fruit in those flavors. My favorite bagel, Asiago Parmesan, they don't have currently. It seemed to be very popular so I hope they bring it back. They drive thru is pretty fast most of the time and the orders accurate. I have gone inside before and it's very nice and clean inside also. The staff there is always very nice too. Both inside and the drive thru have good service. My only problem is they don't change their special sandwiches often enough and they cost a bit more than some places. The quality is better than other places like stores and donut places she'll them. read more

Bruegger's Bagels - Everything bagel! - Bagels Near Me - Pittsford, New York

If you're craving a good bagel, stop at Bruegger's! I came here with my mom and sister, the first time any of us have been. We looked over the menu and the staff was all really helpful in giving suggestions and allowing us to take our time to decide. I got the Turkey sandwich, which has turkey (duh), bacon, arugula, tomato and chipotle mayo. It's served on an everything bagel and was SO tasty! I would definitely get it again- they said it's one of their most popular menu items. The staff was friendly and the bagels were fresh- when I'm back in the area I will surely return! There are multiple locations but I'm sure it's all the same in regards to quality and outgoing, helpful staff. read more

Bruegger's Bagels - Bagels Near Me - Pittsford, New York

I'm sure the bagels will be delicious but the new order process stinks. Waiting over 30 minutes for 2 breakfast sandwiches and 6 bagels is absurd!!!!! read more

Best bagels around. Never dissappointing. I live in Colorado now. But whenever I am in ROC, I have to stop a few times during my visit to have me some. Do damn good. read more

The bagels are always fresh when you buy them. And you can get many kinds of bagels. You can get: Fresh Bagels, Sesame Bagel,Toasted Bagel, and more. read more

i don't know why the reviews are terrible these are the best bagels in the area and they're always super friendly

Not my favorite bagel ever but this spot is super convenient specifically because of the drive in. I swing in here for a last minute coffee and bagel before or after a meeting when I'm in the area. The medium iced coffee is huuuge. I was buzzing from all that caffeine. My go-to is the Leonardo da veggie -- toast it! So much better. The veggies are crisp and not too stuffed. Sometimes I switch it up and get it on a sesame bagel. Since these bagels are a little thinner, they work better for a sandwich so you don't have to unhinge your jaw to take a bite. It's a tight squeeze to get in and out of the parking lot so be careful of cars backing out. Stick to parking a bit further in the lot so you don't get stuck in. The drive in moved really fast when I was there during the lunch hour. read more

Bruegger's Bagels - Leonardo da Veggie with a sesame seed bagel - Bagels Near Me - Pittsford, New York

Great place. Always busy but you get through fast. Manager is super-nice. The bagel sandwich is are highly recommended.

I feel this brueggers is a bit more busy than other ones. Sometimes you have to wait awhile, but the food is all the same. Good options in bagels and sandwiches. A good choice for some breakfast read more

Stopped for a bagel and coffee before hopping on the Thruway last weekend as it's conveniently located to 490. I love bagels, and the bagels here are always fresh, and delicious. I like their salt bagels. Coffee is good as well, although I am not a coffee pro so probably wouldn't know if it was bad. Anyway on a Saturday morning they only had 1 person working the lobby line and 1 cashier, seems odd and the price was over $5.00 for a plain bagel with no cream cheese and a coffee. Seems high to me and don't mean to sound cheap. Will go back as I like the bagels but will watch for a coupon probably before returning :) Ha Ha Ha read more

Ordered 2 dark roast about 1:30 pm. No dark roast available- the person at the drive-thru suggested house blend. We opted for the ready coffee. Bad recommendation and choice. The coffee was not only stale, the rancid oils of a flavored coffee pervaded the brew. Coffee 101 - don't brew standard flavors in pots used with fruit or nut coffee blends. read more

Bagels were really good. Once I was able to choose one from the ones available (were out of Plain and Everything), and I waited 10 minutes for the Specialist to cream cheese one of the bagels (I mean come on, it's a bagel not a piece of art). The cashier didn't leave me with a great impression either. Why do you need to know what kind of bagels we had when they're all the same price? #dTeam read more

Went through the drive thru to order a bagel. A plain bagel, toasted, with extra butter-perhaps one of the easiest orders to make. The drive thru was back up so it probably took me about 10 minutes to make my way to the front to get my bagel. Upon getting my order I pull off and get ready to eat it while I'm driving. I open up my order and it is literally a bagel, not toasted, with nothing on it-a completely dry bagel. How could you get this so wrong? I turn around and go inside. I tell them what I receive, and the person working is very kind and says she'll make it again. I ask for the same-plain bagel, toasted, with extra butter. She whips something up quickly and gives it to me. I again leave and take out the order to begin eating it and find that the bagel was never toasted. I couldn't go back a third time so I just threw it in the trash along with the first bagel. May have only been just under $3, but honestly what a disaster. How hard is it to make one bagel order correctly? read more

Always been a Brueggers lover. I have been to almost all the locations in my surrounding area besides this one so I decided to today on my way to work. Great fast service was in and out under 3 minutes. Bagel was good quality toasted perfectly not over buttered! Also loved that they had the naked juice some of the other locations do not. Fast friendly service will be back soon :) read more

Bruegger's Bagels - Bagels Near Me - Pittsford, New York

Just me and a few staff at 6 this morning. Greeted by the friendliest cashier. A simple bagel with cream cheese. Nice and chewey and not too much cream cheese (I did ask for it light). Overall, they do what they do well. It's been a while since I've had Bruegger's for lunch but I think I will definitely give them a try soon. read more

For a place that was snobbish about their service they dropped their metal flipper on the floor, picked it back up and continued using it. Food was good. read more

While I prefer other places in the Rochester area, this is by far my in-law's favorite bagelry. I pick up bagels for them here & at the other Bruegger's locations whenever they come up to visit us. The best thing about Bruegger's is their consistency across the chain. In addition to this location, I patronize the stores in Pittsford (at the Library) and the ones on Monroe Ave (at Clover & Upper Monroe Ave.), Henrietta (Southtown Plaza) and occasionally the location on Mt. Hope. read more