Our AC stopped working and we needed to have it fixed ASAP! We were in the middle of a heatwave and our place has really bad insulation, which causes the place to retain unnecessary heat. They were probably really busy and had very high call volume as with other places (we called other competitors on 8/27 and next available was 9/3). In terms of scheduling, as long as you are flexible and by your phone to answer their calls, they can be at your home (assuming there are cancellations). My wife is normally available between 2-5 which makes it easier to schedule something with them. The technician is super nice, friendly, knowledgable. He made the whole experience much better and was able to answer questions. However, their phone/call area could improve on their client service. All in all, the circuit board had been burned out and needed to be replaced. They ordered the part and was able to get it installed the following business day. Unfortunately for us, their initial visit was Friday and they got it installed Monday. read more

Update - I had to have Bryant Heating come out again (for a completely unrelated issue). My heater was not working and I was chillin' at 54 degrees each night - bbbrrrrrrr. I set up an appointment and was told that my technician, Frank, would be there within a one hour appt. window. Frank was fantastic! He showed up right on time near the beginning of the appt. window. After inspecting the unit, he got it working again, but mentioned it would likely be a temporary fix (due to the age of the unit). He was VERY PATIENT and took the time to explain why it was a temporary fix, what the actual issue was, and the three possible solutions to the problem, plus the pros, cons, and price estimate of each. He answered all my questions (and there were a lot) as if it was the first one. Oh yah, and he made the extra trip up to my roof to clean out my unit's air filter which is always appreciated, especially when your unit is inaccessible like mine. Overall, it was another great experience with Bryant Heating & A/C and Frank is definitely your guy! Do yourself a favor, stop reading yelp reviews now, and give them a call! read more

My central air-conditioning was not working at my home, and I scheduled Bryant to come take a look. They let me know up front there was an inspection fee and ended up that's the only thing they charged me. I used the yelp coupon, so the price are super reasonable. A shout out to Corey foe his excellent service for being so thorough with his work. Thank you and I highly recommend using their service!! read more

Temperatures were above 90F and my elderly mother's AC quit working! And just before the weekend, of course, when it was that much harder to find help. Bryant was one of the only HVAC companies that gave me any hope, and they came through, sending a technician the next day. I got a text when Elmer was on the way, with his photo to be that much more sure of whom to expect. He quickly diagnosed the problem, which was fortunately easily remedied, requiring no parts. He explained the fix he was taking and what I might consider for more permanent solution. Responsive, effective, and efficient. VERY grateful. Can heartily recommend. read more

Our 14 year old HVAC unit in our condo was not working properly. When we turned the thermostat on for heat, all we got was very cold air, not good for cold winter day. I called Bryant and they were able to schedule a visit two days in the future at regular rates, which helped us avoid a surcharge. We had an unexpected family visit that required us to change the time and day of our HVAC repair and the Bryant office staff was very friendly and courteous in making the change. Corey, the technician, was clean cut very polite and wore a professional uniform. He arrived on time at 8am, went straight to work and diagnosed problem which was a failing thermostat. That said, I wanted a more expensive WIFI enabled smart thermostat. He explained the +/-'s of WIFI vs non WIFI. We changed our mind and went non-WIFI and it works perfectly. It is a name brand thermostat with a color that blended in perfectly with the interior paint and the electronic display was pleasing to the eye. Corey went the extra step to check out our AC unit on the condo building roof. He also advised us of which air filter replacement cartridge we should buy in the future. He completed the work and was gone in just about an hour on site. We are very pleased with Bryant's service and should the need arise for any HVAC repairs/maintenance in the future we will definitely use them. read more

Like many on Yelp, I have been using it for many years but rarely write reviews, instead mostly reading them to help make an informed decision. However, what Pete (technician) was able to do from Bryant Heating & A/C was beyond deserving of this 5-star review. I'd honestly give more stars if that was an option on Yelp. We had 2 previous A/C companies look at our HVAC system to address an ongoing airflow issue and they were not able to fix the problem. My wife and I came super close to giving up based on comments from the other technicians at different service companies. Bryant Heating & A/C represented our third and final attempt at fixing our airflow issue. You can guess based on this review that our technician, Pete, not only diagnosed the issue correctly but resolved the problem PERFECTLY!!! The fact that I was expecting nothing and ended up with a perfectly running HVAC system throughout our home is a bit shocking, which is why I decided to sit down and write this positive review. Today is shaping up to be a great day and yes, Pete is 100% responsible for contributing to that feeling. Thank YOU, Pete! read more

After 4 estimates I went with these guys, some because Matt struck me as a straight shooter. Also the Carrier brand had the highest Consumer Reports rating, while the other estimates would have saddled me with poorly rated units. They also totally delivered with a flawless installation. Guys took extra care to not crack my 1910 Craftsman's Lat and Plaster ceiling when they put the vents in. Thank YOU! About a week later was that 115 degree day we had, and my tenants were so effusive about the level of chillness inside, with Matt's prescribed system proving stronger than the record high for the City of Pasadena! read more

When my AC broke down and wouldn't turn on, I called in to their office for an appointment, and got a diagnostic scheduled within a week. After paying the $69 diagnostic fee, I had to book another appointment and wait about a week for parts to be ordered. Installation of the new parts ran me up $574, not cheap. The problem found was a broken motor and fuses. The replacement parts worked at first, but soon after the technician left, the entire AC system wouldn't turn on again. After contacting the main office again, another technician was dispatched to fix the problem, free of charge. The technician resolved the issue, but also diagnosed an additional possible problem that could run me up $244 in the future. Overall, I am satisfied with the service. The problem completely fixing my AC unit, the waiting, and the price being rather expensive is why I took off a star. But the problem ultimately did get fixed, and I am satisfied that they stuck with my issue and fully resolved the problem even after I paid them. Would recommend. read more

On Friday, Sept. 1, probably the hottest day of the summer in Pasadena, KD with Bryant came to my house to repair my AC. The problem had been diagnosed by a previous repairman who would not respond to my calls. I am very glad I called Bryant. KD was on time, professional, and spent almost 3 and half hours replacing and relocating the water condenser pump on my furnace in the crawl space under my house. Parts and labor only came to $406. I can't recommend Bryant Heating and Air Conditioning highly enough. read more

Not sure if they were trying to rip us off, but they charge $125 to come over and give a diagnosis. This amount is non refundable towards parts or service that they would perform! Again , not sure if this is their yearly policy or not, or if it happens to be that now is late June and it's their busy season so they are trying to cash in. The $125 is way too high. I understand that no one wants to travel for free, or do free work, that's why I am shocked to find out that the $125 fee is not even valid as a credit towards using their services! read more

Our a/c was running but not cooling so I called Bryant Heating and Air Conditioning and we were lucky that a spot for the following day opened up and that we got Corey Spencer as our technician. Corey arrived early at the designated appointment window and quickly found out that the compressor was not working because of a bad capacitor. And since we had a 25-year old or so system where the original parts needed are not easily available, he needed to do some re-circuiting. He laid out our options in easy-to-understand terms and we gave the go signal for him to proceed with his proposed repairs. Our a/c has been working beautifully since. We also had an a/c problem around 2 years ago and I called another company after agreeing to a $95 diagnostic fee. It was a terrible experience! A technician and supervisor came, took a passing look at the problem and said that they cannot do any repairs because of the age of our unit and proceeded to do a presentation for a brand-new system. I had the feeling they came prepared to sell us a new unit, not to do any repair. When we said we'll have to think about it, they said prices are going to go way up very soon because of new regulations. I felt like a fool at the time to be paying $ 95 to have people come to our house to hard-sell us a new system. After some research, I came up with a crude but working solution to the problem (the condensate water was overflowing). Because of our bad experience, we hesitated to call for repairs but the heat was just so unbearable! So I had low expectations that our a/c will be repaired when I called Bryant Heating to come over. They way surpassed my expectations! Corey was very competent and professional and better yet, the repair cost was less than what I thought. After he fixed the problem I asked Corey for a quote on a new system and it was even less than the quote I got 2 years ago. By the way, I talked to Cindy at their office when I called, and her helpful and efficient manner in handling the call helped convince me for them to come. We'll be happy to give Bryant our business when the time comes for us to replace our system. read more

Great job! Sean came out and addressed ours' and our neighbors' A/C issues in less than eighty minutes at a very fair price. Very pleasant and professional experience. Will call again next time the A/C fails! read more

Came on time, Pete was a total pro. Got my aunt's AC up and running. Highly recommend. No issues here

A condensation leak from our furnace / AC equipment in our basement filled our basement with 2" of water. The first company I called recommended replacing the AC coils, AC unit, and possibly the furnace (up to $12K total). We got a second opinion from another company that suggested cleaning the coils / replacing the water pump may solve the problem (but the tech was unable to perform the work as the coils were not easily accessible). I called Bryant as a 3rd opinion as we were getting desperate to get our AC fixed. The Bryant tech was on-time and courteous. He was able to fix the problem in about an hour and also helped clean our coils / water pump. I highly recommend Bryant for your heating / AC needs. read more

Called yesterday to get someone out here as our heater had stopped working in the middle of the day. I was able to get an appointment next day with Pete who was super nice and professional and even brought booties so the floor wouldn't be a mess. He explained to us the problem and fixed it in a jiffy. The price was affordable and they take credit card as well. The heat is now back on! Yay! Thanks Pete! You're the best. read more

Great service. The gentleman who came to repair not only resolved the problem, but was able to provide tips to resolve the issue if it occurred again as well as other maintenance tips. read more

$69 for a furnace and AC tuneup. He said our filter was fine so just put it back in though usually we always get it changed.

Frank from Bryant Heating & Air Conditioning solved my three day problem -- no air and high temperatures in the house. Frank arrived on time. He was personal, professional, knowledable, and honest! In no time he found the problem --- a dead battery for the compressor. He then serviced my system completely. I signed a service contract with great pleasure! An additional note! Two other companies had failed me. In one case, they denied that I had a year's contract with them and the other did not show up or answer calls until it was too late in the day to call another company. Fortunately, Bryant was professional and personal from the start. The receptionist was intelligent and clear in all she told me. I made an appointment for a day and half later -- they were all booked until then. That day came and went without a single glitch! In short, I strongly recommend this company! read more

great experience called for a diagnostic. Able to schedule for next day. I ran 10 mins late i was so lucky and happy the guy waited. Diagnostic found a fried line ac back and up with in the hour. read more

Customer service was not helpful. Tried to make an estimate but they just turn you away with some random reasons. What a pity.

I recently contact Bryant Heating & Air to work on the heating system in a property I have listed for sale. Their technician Tony Jara was on time, friendly and helpful. Unfortunately for me Tony & Bryant did not work on the type of system I have however, Tony took the time to look everything over, educated me on the type of repair technician I needed and provided me the name of the company that manufactured the system so that I could call them should I need further assistance. Bryant & Tony went the extra mile and didn't charge a dime, that's what I call customer service! read more

With Julie handling the phone and Tony handling the service call Bryant has once again left me a happy customer. In this house for 22 years...only Bryant has serviced the HVAC system. No need to shop around...these people will take good care of you. read more

Bryant Heating and Cooling installed all new central heating and cooling at our home which previously didn't have central heating and cooling. Everything went very smooth, techs were very professional and cleaned up after themselves every day. I even had them sub contract an electrician to upgrade our electrical panel. Only thing I would note is they opened up one of the walls to run the gas line up to the furnace, but they did not smooth out the wall again, they just screwed on a piece of drywall to the studs and left it that way which is why I took off a star. There were no issues when the city inspector can through for the permit inspections. Overall I would recommend them. read more

Just got maintenance on our furnace and air conditioner. The tech was very courteous and even put on shoe covers before coming into the house. It took him a little over an hour to check both units. read more

Like when you call Bel Aire you actually talk to a person instead of finding your self lost in an automated phone loop. Our 21 year old air conditioner wasn't working. Called Monday and Nate was out Tuesday afternoon. Opened up ac and found problem within 2 minutes. Replaced part, checked everything after the ac started running and cleaned it, so it looks like new.Best of all Nate answered all our questions and didn't try to sell us a new HVAC. Will go with Bel Aire when we do replace the furnace and AC. read more

I was calling a couple of HVAC companies in Pasadena and Bryant was the only one that picked up. Pete was the responding HVAC tech. Very knowledgeable, patient, knows his craft, will answer all your questions and show you pricing before he starts any work. If I have any future issues, Bryant will get my business. read more

Extraordinary service. They are very professional, trustworthy, and efficient. Unlike many companies, they give you smaller time window so you don't need to wait all day for the technician to show up. The repair was diagnosed and done very quickly. Making payment via the phone and get a payment confirmation and receipt via email which is super simple and efficient. I'd recommend Bryant Heating & AC to everyone I know whenever they need. read more

Have been using Bryant Heating and Air for my home in Temple City and for a couple of rentals. I've been very happy with their service, pricing, and workmanship. I decided to go with their yearly maintenance contract which provides a fall and summer service and a discount for additional services calls and so far have been happy with my choice to do so. Long story short, I'm a happy customer :) read more

Bryant does great work, and has fair prices. Not only do they do a great job, but they are quick. Matthew was able to give me an estimated time that they ended up beating. I used to work electrical, and had a friend of mine, that does commercial heating and air, come check out the work. He gave Bryant top marks(hence the 5 stars) Not only is their work great, but their quotes are professional and dead on. Matt was able to come in with his iPad, plugged some things in, and spit out a quote right then and there. The even better part, was that he didn't even try to sell me right away. He gave me the quote, and let me shop around a bit. I was happy I didn't go to anybody else, as their work was top notch. I'll only be using them in the future, and would recommend them to anyone. read more

I had a problem with my A/C today and Pete came right on time and quickly diagnosed the problem and had everything working perfectly in short order. I've use Bryant for awhile and they have always come when they promised and fixed my issues. I would highly recommend them if you have an issue with your AC or heat. I recently set up a contract with them for them to come twice a year and check out my system so that I can avoid problems. read more

This business goes above & beyond what we expected when we had to revamp our ac/heating just before Summer. Jesse was so friendly and informative. He didn't do a hard sell. He gave us multiple affordable options and we told him what we did and did not want. He worked for US. Jesse & Jamiek did a beautiful and professional job. They were both so great at their crafts. They did a phenominal job. No questions went unanswered. I can not give them enough credit for their hard work. Five Stars is an understatement. Thank you both for making this easy! read more

After noticing that TWO of the air registers in my mother's house had absolutely NO air flow, I called an hvac company we had contracted with twice in the past (both hvac units in brand new home construction). I spoke with the owner's wife and explained the problem and asked that the technician contact me BEFORE going to my mother's home. My mother is 85 years old and forgetful, and I live 40+ miles away from her. The technician did not call me at all, two techs showed up at her house and asked her what the problem was. She only remembered that ONE register was not putting out air flow, consequently, they only checked under the house in that ONE location. Really?? So, I called and spoke with the owner's wife, again, and told her what had happened...no phone call, no checking out the system as I had asked, and they only looked at ONE register/air duct. I asked that they come out again and finish what they were asked to do in the first place. They came out, taped the SECOND air duct and left. A few days later, she receives a SECOND invoice...ANOTHER $110...total of $220 to tape up two air ducts! What?? Charging her again, for their screw up?! I again called (btw, reached an answer phone every time I called) and left a message. The owner's wife returned my call and said her husband would call me. THREE days later, he returned my call. He admitted they had a 'communication' problem, but didn't offer to refund one of the service call charges. When I read the paperwork the technician left on the SECOND trip, I noticed he had commented that the air ducts were asbestos, all very old, and falling apart. Again, what?? Why didn't they verbalize that the first time around? My mother couldn't even read the tech's handwriting! If they had inspected the system in the first place, as requested, there wouldn't have been a need to tape up the air ducts...the hazardous asbestos material obviously needed to be removed and the air ducts replaced. The furnace was installed in the 40's and the cooling portion in 1973...wouldn't that ring a bell with someone in the business? YELP to the rescue! I called two hvac companies that had very good reviews. I met with representatives of both companies two days later. One rep came out, looked around and said he would get back with me in a few days (note...he informed me that he had previously worked for the company that came out twice). He called and gave me a quote over the phone...no written proposal). Matt, Bryant's owner, came out later the same day. He actually took measurements, sat down with us, and explained the different options he had to offer. There was never any pressure to go with the condensing unit with all the 'bells and whistles' and in fact, he thought it would be over-kill. He was considerate of my mom's needs/wishes and spoke TO her, unlike some who speak to everyone EXCEPT the older person in the room. That kindness spoke volumes to me! He e-mailed his proposal the same evening, hand-delivered a hard copy the next day, and within the week her new hvac system was in place! The installer/technicians were friendly, clean and picked up after themselves. I can't say enough positive things about this company. Matt e-mailed me after finishing the job and said if my mom ever needed anything...anything...to just ask. Who in this day and time does that?? Matt, of Bryant Heating and Air Conditioning does! Thanks Matt!! read more

I was going to use Bryant Heating & Air to get new heating & air.... Tried to get an estimate twice with no success.

I had a great experience with Bryant Heating and Air. The technician arrived promptly to fix the A/C at my home. They have friendly service and fair prices. read more

Upon reading my first review, I was issued an unexpected refund. I appreciate this gesture and follow up to customer service. The new method of a flat rate fee would have alleviated most of my concerns. Thanks again. read more

Bryant is the best, Matt McConaughey is a king! In this day and age, when everyone is out to cut corners, cheat the consumer, and outright steal from the little guy (i.e. banks, insurance companies, pharma) Bryant Heating and Air in San Gabriel, (and Matt) has chosen the higher path. They are the last great American business as far as I can tell. When my central heat unit failed, I called the company that installed it and they couldn't get a guy out to fix it for several weeks. To Yelp I went for help. I called several other companies, going down the list until I came to Bryant. The others either failed to answer or, if they did it was someone who flunked out of their ESL course. Bryant answered on the first ring in clear and professional language. I explained my problem and they scheduled a tech visit for the next day. The tech made a diagnosis that required a special part to be ordered and shipped from the east coast. When the part took longer than expected to arrive, Matt called me and apologized. Moreover, he said there would be no charge for the labor. WOW! Off the charts honor! But wait, there is more! He immediately offered to drive portable electric heating units for the interim. THEN, when the parts distributor lost the requisition, and the part took longer than expected to arrive Matt called to apologize AGAIN! AND he said he would not charge for the part. So, even though the fault rested entirely with his vendor, he took responsibility and did not charge me anything. This is a genuinely good business. If all businesses were this good, America wouldn't be dying under our feet. read more

I had 2 other companies came over for a AC fixing quotes. None of them gave me a reasonable quote, and most of the time these companies are just trying to make extra money. When I was kind of loss I tried to call Bryant heating for a third opinion. All I wanted to say is great service from Bryant. Technician Kildare not only fixed my ac, he also educated me about how my system works. Highly recommended this company if you are in their service area! read more

They have been doing great works and take care the customers. I have encounter estimate from other AC repair company who charged $900 to fix. When Bryant came, he charged me $90 and fixed the problem. People from Bryant are honest and trustworthy. read more

Worst phone customer service ever. I would not use this company ever again. I had to call several times to get parts to install. Those phone answering ladies are so ignorant. I missed their call early in the morning so they canceled my appointment. I only choose this company because of the ratings at yelp....But not so satisfied read more

I don't even know where to start. They never called me to confirm my time window, the customer service on the phone was incredibly rude, the AC stopped working a few hours after they apparently fixed it and when they came to fix their mistake they left a huge mess. read more