BE WARNED! I called a few HVAC places because the air conditioning units in my house needed basic maintenance and new filters. Bryant noted that they could come the next week, so I went with them as I could only get voicemail for some of the others. Today, a gentleman came by to switch out filters and "performed maintenance" on both AC units in my house for $215. He was nice and professional and he told me that I might have to book another appointment to replace refrigerant so that the AC would cool down better, but that both systems were getting down to 70 degrees, which was fine for me. I don't need the house to be ice cold, just not sweltering hot in this summer weather. As soon as he left, I turned on the upstairs AC unit and waited. After 45 minutes, there was literally no cooling. The air was just room temperature, with the thermostat still showing 84 degrees even though I set it to 70. I then went downstairs to turn on that AC and it wouldn't even turn on anymore! I called into Bryant and they kept on trying to tell me that I "paid for maintenance" and "that's what we did". Sorry, your guy told me that the AC was working and cooling to 70 degrees AND prior to him showing up, both of the units turned on. Now I have one unit that still doesn't cool and another unit that doesn't even turn on. The lady over the phone's solution was to have me pay $65 more for their "membership package" so they could come back. Why the hell would I want to give you more money after spending $215 and having you break one of my AC units? She finally gave in and noted that she'd have her manager call me back later today, but near the end of the day I still hadn't heard anything, so I called in again and the same lady I spoke to before got rude with me because I wanted an update. Yes, I understand that your manager might be busy, but it's also extremely bad customer service to charge $215 for maintenance that shuts down one of two AC units and doesn't even fix the other. I'm not asking you to bend over backwards for me. All I'm asking is for you to fix a problem that you caused and for the AC unit to work properly. But apparently this isn't important enough and I might have to wait until next week to even hear back about whether or not I'm going to be charged additionally for a problem caused by them. read more

Bryant Heating and AC easily earns five stars. From the initial consultation to the job completion, all employees were courteous, professional, clean, and prompt. During my first consult, Matt patiently answered all my questions and explained how the process would run. The particular compressor I wanted was back-ordered (likely Covid-related delays at the manufacturer), but Margie (the scheduler) contacted me immediately to let me know. Once all components were in, she quickly scheduled the installation. She also answered every one of my emails very promptly and with helpful information. Specifically regarding the crew, Courtney and Jerry were the most professional, courteous, patient, and clean technicians that we have ever had working on our property. (I rarely pay such a high compliment. Check my other reviews if you wish to confirm this.) From Covid masks to shoe booties, to using drop-cloths and sweeping up the smallest debris, they kept our home immaculate during the entire process. Moreover, when I asked if it might be possible to have a white thermostat rather than the black one (after I saw the black one already installed), Courtney said he would check his truck--but instead--he drove offsite to locate one, and switched it out. Others might have said "none is available" but he went an extra mile to make the exchange. This was an added touch of class. Jose (the electrician for my job) was also kind and courteous. Moreover, when I told him of my future electrical needs, he modified the breaker installation to leave room for another 220 breaker, sparing me the need to use an auxiliary box later if I run an additional circuit. Arnold, who worked with Jose, was also polite and courteous. I am definitely impressed with this company, and I will recommend Bryant to anyone I know with heating/AC needs. Everyone knows that one can always find cheaper companies for any job, but I truly doubt you can find finer service than Bryant. read more

When I was in the market, I called multiple companies for an AC quote. I had actually met the owner (Matt) in person and requested him to be prompt and on time since I had other quotes coming. He was on time and he told me his business only sells carrier systems. He walked around my house and told me I'll need to pull a permit which I was fine with. He said he will email me a quote in which he never sent to me. One star for replying to me on yelp, and other star for being prompt and on time. read more

i have had good luck with this company. i had a problem with my wall furnace and they set up an appt. for today. Jose came by to check out the problem. he found it and was soooo glad! this furnace was not turning off and the gas prices now a days!!! my god! anyway ... Jose was thorough and a really nice guy! i'm asking for him in the future and would recomment him! read more

Called for an estimate for a whole new heating and AC system for my house. They came to the house and gave me a detailed estimate and an accurate price for the job. 3 days later they where installing the system. The 2 Bryant installers where courteous to myself, dog and hard wood floors. They did what it took to get the job done and done right. We now have heat, AC and all new ducts. Thanks Bryant and the fellow yelpers, your good reviews made us pick this company. Worked out great. read more

Bryant Heating & Air Conditioning - My new happy Ac condenser - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Bryant Heating and Air Conditioning provided fantastic service. We received a detailed estimate including options for different systems to replace our heater, AC and ducting. We received phenomenal service from the office staff to the installation crew. The installers were fast, clean and kept us informed on what they were doing and how long it would take. I am impressed with the company and the service they provided. read more

And this is why I love Bryant Heating & Air Conditioning and why you will as well: About a year after installation, I was not completely satisfied with the airflow coming from one of the units. Despite several complimentary tweaking visits from their technicians, I still wanted the temperature to drop faster in the kitchen and in an adjoining room. In my best whiny voice and accompanied by much stomping of my little princess foot, I asked Matt what we could do. His answer? Let's send some big burly dudes up to the roof to remove the one year old unit, and replace it with a brand-new larger capacity unit. At no charge. Um....what? Seriously? And of course, like in my original review, my annual summer party was coming up in a few weeks. Not a problem for this company. They hauled off the smaller unit, installed the bigger one, and it worked like a friggin champ. Oh, and catch this: right after the job was complete Matt called me up and asked if it was possible that we had overfilled the swimming pool recently, because there were 6 inches of water in a sub basement that his men had discovered. Turns out the housekeeper had completed that neat trick a few weeks previously (note: if this review is being read by Pasadena Water and Power, I completely deny knowing who wrote this review... I know we are in a drought, and it certainly was not me or anyone remotely resembling me). Anyway, Matt told me that his men decided to pump out the basement while they were there. Again... Are you kidding me? The bottom line now is the same as it was a year ago: these guys get it done exactly right, and back up their work 1000%. I'm proud to say that I have become a Bryant Heating & Air Conditioning groupie. Now I wonder if Matt will let me race around town in one of their cool vans.... read more

Our furnace stopped working during the recent big rainstorm and Bryant Heating & Air Conditioning was very responsive in coming out to examine and fix the issue. While it was a complicated issue to replace the connection between the furnace, wireless thermostat and WiFi, Anthony was able to get everything reconnected and back up & running again. Anthony was always on time, very responsive as well as easy to work with and understand. I found Bryant's pricing to be fair and I wouldn't hesitate to use Bryant again. read more

Their rep came same day I called. Managed to squeeze me in on a Saturday. Unfortunately it was raining that day and my AC is on the roof. Frank came out and was a pro. He took a quick look and diagnosed the problem and suggested the repairs needed. He even wore booties in the house so as not to dirty my floor. He was done pretty quick considering it was wet outside. Would recommend to others. read more

I was concerned that my heating unit was malfunctioning. I called Carrier and was given three businesses to contact. Bryant responded immediately and sent Tony Jara to my home. Tony was on time, personable, and knowledgable. He inspected the heating unit and my thermostat and was honest and thorough. I have every confidence in Bryant Heating & Air Conditioning! read more

I've been waiting years to update and upgrade my HVAC system. So thrilled Bryant came through for me and did a complete overhaul of my air conditioning and heating units. Everyone I spoke with made this a very easy and enjoyable experience. There was a flurry of home improvement projects this summer so I appreciate the ease offered. They even took care of the permit for me which I was so grateful for. I loved that everyone who came through my door had on red shoe covers. It's the little things that count. Carrier is one of the top rated manufacturers. My control panel is even "smart"! read more

Bryant Heating & Air Conditioning - Touch screen "smart" control panel! - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

There's a reason why they have a High rating. I just called and spoke to a man named Pete..i asked if they carried a certain part for my busted AC, he said no then proceeded to give me options on where i can buy them from... rather than hang up after i said thank you 5 times, he asked me what the problem was a told me the most common issues and within 5 minutes i was able to get the AC back up and running.. this is what customer service sounds like, not "not my problem" or "sorry i can't really help you" Ive never had a heating or cooling issue before but i guarantee you when the time comes, I'm calling these guys! Pete just earned a new customer through some great service Thanks again ! read more

We had our entire AC and heating system replaced by Bryant. Matt, the owner, explained the options as far as gas vs. electric, heat pump, capacity, warranties, etc., and he was very thorough and clearly had many years of experience. We received 4 estimates from other contractors, and Bryant's estimate came in at about the middle. Based on the company's longevity and Matt's thoroughness, we decided to retain Bryant. Courtney and his crew did the installation and they were great; professional, polite, organized, and very neat. The installation went smoothly and we are very happy with the result. We do recommend them. read more

What an amazing and wonderful company. I have cancer so when the air conditioning went out on a 110 degree day it was bad. I called several places. They either did not return my call or booked me way out. I could die in this kind of heat. John was on it right away. In less than 24 hours he had our air back up and running and also found a problem the electricians who installed our panel a few years ago made. This is the good old fashioned service I remember from decades ago. Thank you so much John! read more

This is an update to explain why I'll never call Bryant AC again. Our AC stopped blowing cold air last night. Julie returned my call this morning and said the next appointment was 5 days from now but if I wanted to be "on call," if there were any cancellations or a technician finished a job early they could come out today - unless one of their "maintenance" customers needed a tech in which case they'd have priority. She was noncommittal about which scheduling approach (on-call vs. appointment 5 days from now) was better. She kept repeating "I can't predict the future" so I took both. I asked her "Based on the past, do people on the on-call list ever get seen ahead of their scheduled appointment?" I had to ask the same question in several different ways until she understood I wasn't asking about the future, I was asking about the past. "Based on last summer, no one was seen ahead of time." (paraphrase is mine). So why offer something that's unlikely to happen? What really bothers me is that they charge $89 to diagnose the problem, but if any work is performed, that's a separate charge. In other words, they won't "fold" the $89 fee into the overall repair bill. Let's say it costs $200 to fix the problem. They would charge $89 + $200 = $289. It's customary for repair techs (washers, dryers, dishwasher, stove, plumber, etc.) to charge a fee to come out and diagnose the problem. The reason they do that is so it's worth their time even if you decide to have another company make the repair. But to charge $89 to diagnose the problem and not fold it into the repair bill is not something I'm willing to do. It was honest for them to tell me this up front, but it's still bad form. I called another company (highly rated on Yelp) and they're coming out this morning. No more Bryant AC for this family. We got estimates for a new AC system 4 years ago and went with Bryant. They weren't the least expensive but (after consulting with them) appeared to be the most knowledgeable and ethical. We've been happy with our AC but wanted to be safe and had Bryant do a preventative maintenance visit today. Tony was on time and did a thorough job checking the equipment. This is the kind of company I would recommend to a relative or a friend - in fact I just told my next door neighbor about Bryant, as they'll need to schedule a repair soon. I would have given 5 stars but they were out of the size filter I'll need and will need to return with it - and I'll install it. Minor issue - Bryant Heating and AC is still outstanding. read more

We connected this vendor to change our AC beginning of August. Poor response to direct questions and vague details on the written quote which was provided following numerous calls. I would not recommend this vendor AT ALL. read more

We had Bryant repair our heating unit on the roof during a break in the rain. Our service technician, Cory, was thorough, courteous, and professional in providing excellent customer service. Bryant may not be the cheapest, but we think you get what you pay for, especially regarding quality. read more

I called to get a quote to replace the old air conditioner. The customer service was so so rude, the person named Jamie H was very impatient, loud , increase the voice that I can describe as yelling. So disappointed for a company to hire such person, I found out from others posted the same comment that confirm I am not bias. read more

Today We had Bryant out to work on our AC. Corey was our service tech and he did a great job. We would definitely recommend them. Even with the busy season he was patient and solved the problem. I really appreciated his professional demeanor. read more

After being a customer for a couple of years, they just stopped returning request messages. Something is wrong there, but don't know what is going on. Odd. read more

Received excellent customer service! Service scheduling started with Margie and followed with both Jose and Iran providing quality work and care. I've also had the pleasure of working with Courtney - another installer. Kudos to everyone for providing us with excellent service. This is my 4th time using Bryant Air for 3 different locations. Not a single problem with my installation or units. read more

I had scheduled a service call last week and the gentleman that came out (forgive me for forgetting his name) was on time, very courteous and answered all questions. My heater keeps shutting down after 10 minutes he explained that I needed another return vent to be installed in my ceiling. I will need to call back to get this done but everything was explained to me perfectly and the service charge was very reasonable. Thank you Bryant. read more

I think the most important elements of a business are responsiveness and communication. In those regards, Bryant Heating & Air Conditioning truly went above and beyond. Our furnace needed a new part, and because of my father's poor health, we needed to get the furnace fixed as soon as possible. However, due to the weekend, Bryant Heating had originally stated the ordered part would not be here till Tuesday. I was able to get in contact with Matt, the owner, who made a number of calls last night and this morning to procure the part from another vendor, and who made arrangements with his technicians to have one of them come out this afternoon, Saturday, to make the repair. Our furnace is fixed and the heat is working as good as new. Bryant Heating, and especially Matt and Shawn, came through by acknowledging our concerns, responding quickly and courteously, going the extra mile to find a new part, scheduling a rush service appointment, and overall simply being good human beings. I cannot recommend--or thank them--enough for their kindness and professionalism. Pair that with their reasonable prices and quick work, and you will not need to go anywhere else for your heating and air conditioning needs. read more

In October of 2020 we hired a contractor to do a few things in our house including replacing all of our very old attic ductwork. The main reason for this was to finally get a more consistent temperature throughout the house. As it was you could walk from room to room getting different temperatures in each room. When the work was completed the temperature consistency was actually worse than ever before. Looking in the attic it looked like the new ductwork was going every which way including crimping one duct between another duct and the ceiling. We decided we just couldn't accept this, got hold of the contractor and got a partial refund. Then, since Bryant had done some work for us before on our A/C and furnace we called them to see what they could do. Mike came over, took a look at what was done and just kind of shook his head. He said it was basically a mess up there and they would have to pretty much redo the whole thing maybe even replacing some of the new ducts if the diameters were not correct. He gave is us a price for doing the job right and we decided to not only go for it but to also replace our 20 year old A/C at the same time. Bryant sent us two terrific guys, Courtney and Arnold. This team of two was just amazing. On time every day. Took a short lunch then back at it again. They were respectful of our property, always cleaned up before leaving and did an outstanding job. It was amazing how the ductwork looked when they were finished. Very efficient looking each duct going directly to the right vent and even replacing both the return plenum and the supply plenums which were also made incorrectly by the contractor. During the time here suggestions were made to make things even better which were outside the original quote so we expected the price to go up. It did not. It did not go up one bit from our original quote. One thing we found out that was essential to a balanced temperature was to have dampers in each of the ducts to control the air flow. The contractor said he didn't do dampers. Bryant installed dampers at the plenum for ALL the ducts then said to check it out and in time just let them know if anything seemed unbalanced. After a month we did decide that one vent had too much airflow and another vent too little. We called Bryant and we were very glad that they sent Courtney and Arnold back to make the adjustment which they did. Now everything is perfect throughout the house. One last thing is regarding our new A/C unit. They didn't just replace the condenser they redid the pipes in the attic that drained the condensing water which had been done incorrectly years ago. Then to top it off they even put in a light switch on my old string pull attic light which was kind of a hassle to always find in the dark. So thanks again to Bryant especially to Mike for getting things started and for a reasonable estimate and to Courtney and Arnold for doing such a great job. read more

Update- another great experience with Bryant Heating & A/C when our heat went out! We're pansies. It's COLD for S. Cal lately and to have the heat quit is NOT nice! We haven't needed our heating or air serviced in a long time, but we called Bryant, and as before they were always great to deal with. We have an old heater that required ordering of supplies and a couple visits to fully resolve our problem. Techs Tony and Cesar spent the most time here and did a great job- easy going, kind, Covid compliant, helpful, super efficient, great communicators, and did NOT price gouge us for great service! Jose was also a great tech. They've also handled a/c issues in the past, always quickly/efficiently and reasonable on rates. Do yourself a favor and get your possible issues fixed before they become big issues- happy heating & a/c units cost less to run! read more

Cory was extremely helpful and explained the process thoroughly. Prices are reasonable for the high quality of their work! I'm probably going to sign up for their service plan for my new home! read more

The AC at my place stopped blowing out cold air. My cousin, who is a real estate agent and use them all the time, recommended me to give them a call. I called them up and they explained to me there is $50 assessment fee on top of all charges. So a guy named Tony came out. Very polite and nice. He went up to the roof of the condo and told me the motor is bad. He said he couldn't figure out the make/model of the motor because it's all rusted and he needs go back to do some researches. After about 2 days, he called me back and told me he still couldn't figure out the motor so he wants me to replace the WHOLE unit on the roof. He said he'll call me later for the quote. One week passed and never receive any call from him. The whole AC unit is not going to be cheap. Home Depot is selling the AC unit for at least $2500. So I called another company to have them double check. The 2nd company came out with free assessment. They immediately figured out the make/model of the motor on the spot. They said it's rusted but can still tell. They replaced the new motor within 2 hours for about $200 including labor. Now Bryant Heating & Air sent me an invoice to pay up the $50 assessment fee, a week later of unable to figure out the make/model of the motor and wants me to put in whole lot more money for replacing the AC system. Well, they earned my review on the Yelp and recommendation to tell my cousin to stop using them and find someone else more trustable. Update: Originally gave them one star but bumped to three. Their operation manager Mike called me and waived the assessment fee. He explained that their technician was probably looking for the original part instead of using generic brand. That's why he suggested to replaced the whole unit because they couldn't find the original part. He said next time he'll advise his technician to offer customer an option to use generic brand if original part is too hard to find. read more

After 22 years I decided I'd let my old air conditioner and heater retire peacefully instead of letting it die a horrible death on a hot day. I found several highly rated air conditioning installers on Yelp - and I got three bids for putting my old system out to pasture. Bryant proved themselves the best from the very beginning. I got a detailed bid and my questions and requests were answered right away. Once the work started the technicians arrived on time every day (three days for the total install) and they worked constantly until the job was done. The workers informed me about each stage of the work and I climbed up the ladder to see the work they were doing. All the new ducting was installed neatly and they created a new lighting and catwalk system so the system could be serviced easily. When they were done they took my old AC to the rest home and hauled away the junk. After they finished an from Bryant came by to check the work the technicians had done. Getting a new AC is expensive - so I was pretty nervous but I recommend Bryant. They are real professionals. read more

Bryant came recommended by my neighbor. Their field rep Mike came out to do an inspection on a Thursday and said he would email an estimate by the following Tuesday. He seemed very professional and I felt that was ample time to prepare an estimate. I started calling the following Wednesday, and it is now 2 weeks later after 6 follow up calls and no estimate. I even mentioned this to one of their field technicians who was servicing my neighbors A/C unit, and still no estimate nor the courtesy of a return phone call. It's hot, I'm irritated and wondering what ever happened to Customer Service? read more

Our heater quit just before Christmas and it was getting real cold at night so Matt went out of his way to send a technician as soon as he could. Pete showed up the next day at 8AM (very nice man) and diagnosed the problem and made the repairs in about an hour, and considering this was an emergency the cost couldn't have been better. I highly recommend them. Wayne G read more

We searched many contractors and we ended up with Bryant Heating & Air Conditioning. We shopped around quite a bit - Bryant Heating & Air was not the cheapest contractor but we ended up with them anyways because we needed a company we could trust to do a large job. I took off one star because when we selected this company - we had some difficulties reaching the owner to confirm the job. I ended up tracking down his assistant and she helped us get a confirmation. Personally I think the owner needs to either get his assistant on his email to help ensure all things are followed up on, or have some kind of CRM software to track all customer inquiries. Once the job started, it was smooth sailing. We had a decently large job. We needed to replace our gas furnace, AC, and redo the entire ducting in the house. You can tell that this is not a company that skimps or takes shortcuts. The workers were very communicative of potential problems, and they allocated time after each day to clean up as much as possible. Bryant is also highly recommended by my real estate agent who's been in the business for over 20 years. Will be using Bryant again and referring this company to others. read more

This place is an awesome godsend amidst the "summer scramble" of everyone "scrambling" like runny eggs to get their units serviced at the same time...you know that time; that time when you can cook an egg on the concrete floor or on the roof of your car. #cruelsummer Repairs in the summer are already costly without you paying so much just to figure out what's wrong. That was my underlying logic of it all and I'm pleased with my choice to ultimately go with Bryant. Being the bargain shopper I am (pretty sure I get a serotonin boost when I bargain shop) and getting quotes pretty much everywhere in the SGV I went with Bryant based on three factors, each of which contributed equally to my decision: first, on average the initial diagnostic visit was $85 in SGV and here it is $49 (or $20 with Yelp deal). Second, due to scheduling - many of the other places (while all courteous and quick to give me a quote) were backed up and couldn't make appointments for three weeks out on average; last (but not least), is the professionalism, accuracy, and efficiency with which info was provided by Matt and Stacy which sealed the deal (and as I would eventually find out, the service provided by Frank will make me a loyal customer). I was absolutely amazed they could get me an appointment the next day. Quality and quantity are covered with Bryant; whereas with others, which appeared from positive reviews they have quality covered but when I called I couldn't be serviced for three weeks (coincidental that more than three that I called couldn't come out until exactly three weeks?!). Matt, the owner, is extremely responsive and fast to reply. Stacy over the phone is extremely helpful and pleasant in scheduling. Frank, who came out to diagnose the issue, is extremely kind, efficient, and knowledgable. Bryant left me with positive impressions of how they operate as a company. read more

We called Bryant after a weekend of having no air. I called the office first thing on a Monday morning and Victoria took all our information and said that she would get back to us as to when she could get us on the schedule. I was expecting a Wednesday or Thursday appointment because it was the hottest part of the summer. She called three hours later and said they had a tech in the area and could be over in 10 minutes. When the tech arrived, he investigated the problem, reviewed the solution with my wife, and gave her tips on how to avoid the problem in the future(our dryer vent was blowing right on top of the air conditioner unit). He replaced the capacitor and cleaned the unit. He suggested a service contract so they could come out twice a year to clean and review our units(he was not pushy, and the fee was totally reasonable). We did not sign up for the service at that time. He left us the replaced part to show that he actually replaced something. It was such a great experience because I dont know AC service-he could have said it would cost $1000 and I would have paid to get the AC back on. It only cost a little over $150 for the part and the service call(TOTALLY REASONABLE) and we are back up and running. The best part is this-I now have an AC guy that I can call when someting goes wrong and feel that I wont get ripped off, and their tech is somebody who my wife is totally comfortable with(no gang tatoos or the appearance of being on work release from prison) I will recommend these guys to my friends, and will gladly use them again. read more

We needed to put in wall heaters for a duplex. Both sides needed separate heaters. Bryant scheduled a 2 day job. They were very professional throughout the entire process. It seems rare nowadays, but they were actually ON TIME! There was no waiting around for hours, wondering if the cable guy/ plumber/ electrician/ HVAC guy was gonna show up on time. They were there! Great customer service and I would highly recommend. read more

The receptionist, Olivia, gave courteous and friendly service. She is very patient too. I was able to get an appointment easily especially during a hot week in September. The most impressive service is they were very accommodating on my busy work schedule. Their window period for a technician to come in can be within two hours instead of four hours or longer comparing to other companies. Both Frank and Joe are very determined to get the problem fixed by taking more than one trip. The charges are very reasonable and honest. Kudo to them! Highly recommend this company for your A-C and heating repair services! read more

Excellent service. Daniel went above and beyond to fix the problem with my air conditioner. :)

Matt is AWESOME. He came out to a house we were considering buying and very quickly summed up our situation, gave us a clear and easy to understand explanation of our issues and made extremely helpful recommendations on next steps. Matt was timely! He arrived on time unlike others. Matt is super responsive to messages and phone calls! Matt got us everything we needed. Highly recommended. read more

My A/C wasn't blowing cold air. They came out diagnosed the issue, fixed the A/C and taught me how to assess issues. Easy to schedule an appointment. Totally honest and professional service. read more

Great service. Professional and arrived in a timely manner. Frank is very knowledgeable, and explained to me step by step what he was doing. Showed me voltage readings and what the issue was. I would definitely recommend Bryant HVAC. read more

Our AC stopped working and we needed to have it fixed ASAP! We were in the middle of a heatwave and our place has really bad insulation, which causes the place to retain unnecessary heat. They were probably really busy and had very high call volume as with other places (we called other competitors on 8/27 and next available was 9/3). In terms of scheduling, as long as you are flexible and by your phone to answer their calls, they can be at your home (assuming there are cancellations). My wife is normally available between 2-5 which makes it easier to schedule something with them. The technician is super nice, friendly, knowledgable. He made the whole experience much better and was able to answer questions. However, their phone/call area could improve on their client service. All in all, the circuit board had been burned out and needed to be replaced. They ordered the part and was able to get it installed the following business day. Unfortunately for us, their initial visit was Friday and they got it installed Monday. read more