I worked with Ravi, who gave me good advice, Stephanie, who coordinated scheduling and delivery,…read moreand with Phillips Trucking and Installation. So excellent selection of product, and good advice regarding exactly what I needed on the buying end. Phillips' installation team knew what they were doing, and they did a kind of complicated install professionally and more than competently. Having a team that knows what it's doing is pretty important, and everyone here did.

In all the years I've lived in East Northport, I had never been to Gringer & Sons - shame on me…read moregoing to larger conglomerations. This store is a true treasurer - especially with the personalized sales help I received from Tom! Besides truly knowing his merchandise, he helped me through the whole process which I have to admit was a tad overwhelming - especially when spending a lot of money. So happy I discovered this hidden gem!

I have had such a great experience with the people who work at PC Richards. They are friendly and…read moreefficient and go above and beyond! I am so happy to have this store in my neighborhood on the UWS. The manager hooked me up with a discount and Khalisah was really amazing about giving a refund for an installation fee when the guys delivered my AC's but couldn't install because of my cabinet. I highly recommend doing business with these people!

I have been shopping at P.C. Richard & Son for decades and have always enjoyed supporting locally…read moreowned businesses. But I had a horrible experience at the new Upper West Side location after I purchased a microwave two weeks ago. In almost every co-op and condo in NYC, a store is required to provide a Certificate of Insurance (C.O.I.) for delivery or installation of appliances. I sent our building's C.O.I. form to P.C. Richard and waited two weeks for a response. Yesterday, I went to the store and was assured that their insurance company had submitted the C.O.I. to our building. That was not true, and I got into an argument with the clerk who had sold me the microwave. I told him I wanted to cancel the order. As he did that, I asked him how this could have happened, and he loudly said, "This conversation is over!" That caught the attention of the store manager, who rushed over and tried to help resolve the situation. He promised that the missing C.O.I. would be sent by the end of the day. Well, at the end of the day, it wasn't sent, and I had to go back to the store to cancel the order. The manager did apologize and authorized a full refund. Luckily, I discovered that Home Depot has the microwave at the same price, and their costs for installation and removal of the old microwave are $100 cheaper. I'm sad, though, to see how customer service has declined at P.C. Richard. I won't be shopping there again.

I have caled three times as a staff member (Ricky) promised to send me an email containing links to…read more.gas ovens they sell as they are not available for viewing on the floor. No email received. I called two days and later and was told he didn't come untill 11am, left a message and was told he would call me back. No call. The third time I called I said, look if you can't work with me just let me know -you can even text as I had left my cell phone each time I called. Again no response. I think you can guess what has happened . Unprofessional behavior. I don't know what staff do after you purchase something but this is not a good sign.

I just wanted to let everyone know about the great experience I had…read morewith Flamtech. Their prices are competitive with the big retailers, their staff is both knowledgeable and kind and their installation team makes everything smooth and easy. They can order anything, all you need is the items' information. They will have your item to you with record speed. Flamtech is a terrific old school style company that values its customer and shows it in every way.

A bit pricey but amazing good quality stuff for kitchens and restaurants. If your a chef or cook…read morethis is the place to buy your tools.

Excellent customer service. Great inventory of goods. Great location for baking tools at a…read morereasonable price. Definitely coming back!

I have to say, this is easily the nicest, most unique Home Depot I have ever visited…read more It's located right in the heart of the Flatiron/Chelsea area and spreads across three beautifully maintained floors. What really stands out is the atmosphere, it doesn't feel like your typical warehouse. The garden section is gorgeous, filled with plants and trees that make the store feel surprisingly airy for being in the middle of a city block. Very impressed by the selection of items being fully stocked in all departments. The store feels more like a "boutique" hardware shop, than what you'd find in a standard suburban location. The service here is top-notch. Giving special thanks to Rachel in Plumbing! Ask for her, she is actually more knowledgeable about the products to fix plumbing issues. Thank you Rachel for fixing my plumbing issue. Unlike some larger stores where you're just a number, the associates here are everywhere. I was asked several times if I needed help, and when I did, they didn't just point me to an aisle--they walked me directly to the product. Even though it's Manhattan, the prices are consistent with their website and aren't hiked up. This store has plenty of self-checkout kiosks, no waits or long lines. If you're doing a DIY project in the city, this is definitely the place to go!

Solid Home Depot, agree with some other reviews that the staff here are friendly, helpful and…read moreprofessional. I came by to make a return pretty late on a Saturday evening around 8pm, the store was pretty dead in terms of traffic, a couple people walking around here and there. I'm not as familiar with the layout of this location so it took me a minute to get my bearings--this is the only location to my knowledge that has both a terrace level along some parts of the wall on the first floor and a basement/ground floor (lower level being larger). They really pack the square footage of product into this space, which is only about 1/5 the square footage of a suburban HD store, though bc of this they also have limited inventory of certain items. Saw an info kiosk unmanned, but following a couple signs it was easy to find the check out/guest services area. With a minimal line, the staff was quick to ask how I was doing then, process my return expediently. One negative I'll mention is aside from a little street parking in the neighborhood, or at the structure behind the store, there's no convenient parking outside of the store if you have larger items to transport. (And while the store itself is ok, don't let me get started on delivery or renovations work...while I haven't had experience directly with this store on these two things, I'm forever put off by the ridiculousness that is HD's home delivery service...though that's a story for another day.)

Ferguson's online ordering process is highly difficult. After placing an order, I checked the total…read more- the shipping cost was "to be determined." I attempted to cancel but the website lacks this option. So I called the customer support team, was placed on hold, then told I had the plumbing section, was transferred & then disconnected. Amazon sells the same item for 50$ less with free shipping, but the item was not covered under the company warranty. So for the replacement order, I called Ferguson directly. Ordering over the phone was very easy. In the future I plan to only place orders via phone. Never had an issue with phone orders & they are consistently very knowledgeable & helpful. Bottom line - order via phone not over the internet. Attempting to cancel or replace an item online is not user friendly. Also, when purchasing major appliances or plumbing fixtures, plan to purchase from authorized vendors to ensure the item remains under warranty.

I had a part that I thought had at home. I spoke to Rob the salesm at this location. I'm impressed…read morewith his ability and knowledge to understand what I was trying to explain about the part I needed for my job. My lucky day he knew what I needed. Kudos to Ferguson for hiring competent staff.

I spoke to Chaim this morning about purchasing a new refrigerator…read more He was pleasant, knowledgeable and was a huge help. I would certainly recommend Chaim when you call to make purchase! Ask for him. You won't be disappointed

I WOULD NOT GIVEN THEM EVEN ONE STAR!!!! I have been a client for over 20 years. Just wanted one…read moredishwasher. Now awaiting it for THREE DAYS!! No lie! First they tried to deliver it after the building was closed (2 hours after the latest "delivery window" quoted.) Next, the unit was wrecked as they took it out of the packaging. TODAY THE TRUCK SUPPOSEDLY BROKE DOWN!!! Still on hold to resolve. So much for the "Best in Customer Service" on their endless hold-line loop. If not delivered tomorrow morning I WILL NEVER BUY ANOTHER THING FROM THEM AND NEITHER SHOULD YOU.

I just made a first-time purchase from S Feldman Housewares. My items arrived so quickly, that I…read morewas shocked. Additionally, I was unable to find one of the products anywhere else, but at Feldman. Everything is of good quality. I am 76 years old, Their customer care reminds me of my childhood, when businesses made sure that the customer was a satisfied, return shopper. I give S Feldman five stars.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.