Called to purchase 2 AC's for delivery and installation in a coop building that has strict…read morerequirements for insurance etc. First salesperson was not great. Difficult to communicate with and gave me erroneous information while trying to mansplain. Also quoted me an outrageous price for installation that was more than the AC units! I almost went to Home Depot instead, but based on my previous experiences with PC Richard over the years, I gave them another chance. Called again and spoke with another sales rep who was super competent and knowledgeable. He answered all my questions patiently and took care of the COI's my managing agency required. He gave me a much more reasonable delivery and installation price compared with the first sales rep . Everything went smoothly and I am extremely happy with my new AC's. I guess my advice is to change sales reps if you're not satisfied because PC Richard generally has great ones.

Absolute worst customer experience ever. Bought a $1400 dishwasher and the delivery got delayed…read moretwice, with no one reaching out to let me know. When the technicians finally came to install it, they didn't notice that the drain pipe was cracked leaking. Now I don't even have a working dishwasher and my salesperson (Sal) says they need a few days to figure out if an entire new unit is needed. Sal said he'd give me a call but never did. This has been a huge headache and had I known the company was this crappy, I would've just ordered from Best Buy instead. I don't recommend PC Richard to anyone, this experience has been extremely frustrating and really makes me wonder about the competency of the employees. Update: PC Richard just sent me a delivery confirmation email where the installation technicians forged my signature that acknowledges the delivery was successful. I'm going to be reporting the signature forgery to the Better Business Bureau.

Ask for Charles. He cuts through the BS and gives great…read moreservice. Huge issue replacing a stackable washer dryer in my apartment's closet. They don't make that special size anymore. Charles knew exactly what I was talking about. Told me my options and gave his advice. PC Richards and Best Buy were clueless. I should have started at Gringer!

I worked with Ravi, who gave me good advice, Stephanie, who coordinated scheduling and delivery,…read moreand with Phillips Trucking and Installation. So excellent selection of product, and good advice regarding exactly what I needed on the buying end. Phillips' installation team knew what they were doing, and they did a kind of complicated install professionally and more than competently. Having a team that knows what it's doing is pretty important, and everyone here did.

I have had such a great experience with the people who work at PC Richards. They are friendly and…read moreefficient and go above and beyond! I am so happy to have this store in my neighborhood on the UWS. The manager hooked me up with a discount and Khalisah was really amazing about giving a refund for an installation fee when the guys delivered my AC's but couldn't install because of my cabinet. I highly recommend doing business with these people!

AVOID!! Poor installers and poor communication. This company is old and very disorganized. 116…read moreyears of reliability? NOPE. I ordered an AC unit on July 28. I paid for installation $195 and the installers didn't install the rear grill which apparently is a vital piece for this unit to work properly. For a month we were dealing with an AC unit that would blow cold air for 5min then just regular air. My smart plug told me, we paid over $100 just for that device. It took weeks to get a diagnosis, and the another week to get the part that the initial installers didn't take out of the box. On PC Richards 2nd attempt to install the missing part, that person came hours after the expected time at which point he could not install it. Now I have to wait again and take time off work dealing with this hot summer and no AC. Ultimately, we found someone else an extra $200 to install it correctly. For almost a month now, we were dealing with an AC unit that would blow cold air for 5min then just regular air. David Danon was the primary point of contact. He was nice initially so I decided to get the unit and give him the credit for the sale. I probably been on the phone with him over 10 times and he stopped being helpful. I'll likely never buy from this store again. Go with Home Depot or Best Buy and save yourself the headache when buying major appliances.

I have caled three times as a staff member (Ricky) promised to send me an email containing links to…read more.gas ovens they sell as they are not available for viewing on the floor. No email received. I called two days and later and was told he didn't come untill 11am, left a message and was told he would call me back. No call. The third time I called I said, look if you can't work with me just let me know -you can even text as I had left my cell phone each time I called. Again no response. I think you can guess what has happened . Unprofessional behavior. I don't know what staff do after you purchase something but this is not a good sign.

I have been working with Jane and Susan(retired) for more than 20 years. I cannot say enough about…read moretheir professionalism and expertise, highly recommended.

A bit pricey but amazing good quality stuff for kitchens and restaurants. If your a chef or cook…read morethis is the place to buy your tools.

Excellent customer service. Great inventory of goods. Great location for baking tools at a…read morereasonable price. Definitely coming back!

I have to say, this is easily the nicest, most unique Home Depot I have ever visited…read more It's located right in the heart of the Flatiron/Chelsea area and spreads across three beautifully maintained floors. What really stands out is the atmosphere, it doesn't feel like your typical warehouse. The garden section is gorgeous, filled with plants and trees that make the store feel surprisingly airy for being in the middle of a city block. Very impressed by the selection of items being fully stocked in all departments. The store feels more like a "boutique" hardware shop, than what you'd find in a standard suburban location. The service here is top-notch. Giving special thanks to Rachel in Plumbing! Ask for her, she is actually more knowledgeable about the products to fix plumbing issues. Thank you Rachel for fixing my plumbing issue. Unlike some larger stores where you're just a number, the associates here are everywhere. I was asked several times if I needed help, and when I did, they didn't just point me to an aisle--they walked me directly to the product. Even though it's Manhattan, the prices are consistent with their website and aren't hiked up. This store has plenty of self-checkout kiosks, no waits or long lines. If you're doing a DIY project in the city, this is definitely the place to go!

How have I not written a review for Home Depot yet?! This place has literally countless times saved…read moremy life. Exaggerating but it has grossly benefited my life. Need a new sink head because yours accidentally got chopped off? Check. Need a huge extra strength rotating amazing fan without blades because you have cats and it's a 100 degree heat wave? Check. Garbage bags, cleansing stuff, light bulbs, bug spray, roach bait. Everything a New York city apartment truly needs at your finger tips. They also have a decent selection of plant life to spruce up your place if that's your jam. I will say, almost every time I need help finding something an employee is already attending to helping someone else. Maybe it's a timing thing. But anyway the place is huge (which is unheard of in the city) and its fantastic in every way, shape, and form.

Ferguson's online ordering process is highly difficult. After placing an order, I checked the total…read more- the shipping cost was "to be determined." I attempted to cancel but the website lacks this option. So I called the customer support team, was placed on hold, then told I had the plumbing section, was transferred & then disconnected. Amazon sells the same item for 50$ less with free shipping, but the item was not covered under the company warranty. So for the replacement order, I called Ferguson directly. Ordering over the phone was very easy. In the future I plan to only place orders via phone. Never had an issue with phone orders & they are consistently very knowledgeable & helpful. Bottom line - order via phone not over the internet. Attempting to cancel or replace an item online is not user friendly. Also, when purchasing major appliances or plumbing fixtures, plan to purchase from authorized vendors to ensure the item remains under warranty.

I had a part that I thought had at home. I spoke to Rob the salesm at this location. I'm impressed…read morewith his ability and knowledge to understand what I was trying to explain about the part I needed for my job. My lucky day he knew what I needed. Kudos to Ferguson for hiring competent staff.

I spoke to Chaim this morning about purchasing a new refrigerator…read more He was pleasant, knowledgeable and was a huge help. I would certainly recommend Chaim when you call to make purchase! Ask for him. You won't be disappointed

I WOULD NOT GIVEN THEM EVEN ONE STAR!!!! I have been a client for over 20 years. Just wanted one…read moredishwasher. Now awaiting it for THREE DAYS!! No lie! First they tried to deliver it after the building was closed (2 hours after the latest "delivery window" quoted.) Next, the unit was wrecked as they took it out of the packaging. TODAY THE TRUCK SUPPOSEDLY BROKE DOWN!!! Still on hold to resolve. So much for the "Best in Customer Service" on their endless hold-line loop. If not delivered tomorrow morning I WILL NEVER BUY ANOTHER THING FROM THEM AND NEITHER SHOULD YOU.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

Boy, my mother would've loved this place. It lacks for nothing, and is prepared to deal with the…read moreneeds of the typical New York city home or apartment. Whether you are cruising the aisles or you have called for help, you are certain to find what you're looking for with the assistance of the extremely knowledgeable team in this housewares shop. you will probably see things there you didn't even know you needed. Believe me, if they don't have it they can get it, and they will see to it that your order is delivered swiftly so that you can get going with whatever project has had you call upon them. A New York institution. Simply fabulous...

I recently purchased a bed at this PC Richard location and my experience was absolutely fine. The…read moresalesperson, Malik, and the manager-on-duty (Omar?) extensively discussed price, delivery, removal with me...Both were professional and friendly. And when a little glitch developed the day before delivery, the store manager handled it to my satisfaction. So...I will certainly consider PC Richard for appliances and furniture (though their selection of furniture other than bedding is limited) in the future. Debated granting 4 or 5 stars, going with 5 because the overall experience was essentially stress-free.

I think this place is still in business because it's the only game in town. From purchase to…read moreinstallation, I was unimpressed with this company. We bought a window air conditioning unit with installation. The sales guy never responded to emails asking for a COI, required by our landlord. I had to call and visit the store in order to get the COI. Additionally, the installers asked for an additional $80 because they added a 2x4 for some reason...and when asked for a receipt the price suddenly became $40. I felt like I was doing business with a corrupt company. Plus, the installers caulked the window until into place. Now I can't remove it for the winter or if I leave the apartment. I'm so unimpressed.