Ugh... I have been dreading leaving this review since I exited Buddakan last night. To put it simply, the food was phenomenal as always but the service left A LOT to be desired. This was not my family's first visit, but it may be our last. We've been to the Atlantic City location and were so upset to learn it closed for good, so we hoped that we could increase our visits to the Philly location to make up for the loss but sadly it seems that it's not a worthy replacement. If you want to know more, read on!
For my dad's 56th birthday, my mom and I decided we would surprise him with a reservation at Buddakan! In the pre-pandemic days, it was a tradition for our family to be down the shore in Ocean City, New Jersey for my dad's birthday so we would make a trip to Atlantic City for a birthday dinner at Buddakan. Due to covid related life changes, our family was not spending this summer down the shore so I decided to call the Philly Buddakan to make a reservation.
Note that you cannot make a reservation online for parties over the size of 6, so give them a call instead! So I made the call about a week in advance and was able to get a table for 8 people on Wednesday night without a problem. However, when we arrived for our 7:15 reservation the problems began.
Our party was five minutes early, so we checked in and waiting by the entrance area. After a few minutes a person that we thought was a hostess (later we learned they were not) brought us upstairs to a table for six. The eight of us were confused by this and we were told to "wait one minute" while the person who had escorted us looked down at a nearby staff member's iPad. After awkwardly standing around for a bit too long, she told us that she was not a hostess and apologized that she had our reservation name confused for another party. That's fine, we all make mistakes! Strange experience, but definitely not a huge issue. She then escorted us back downstairs to the entrance area to have us wait a bit longer. Then we were brought to the long table directly under the large buddha, which is very difficult to access with stairs leading down and two separate entrances for each side of the table.
If you have any special needs regarding accessibility, I would address this with the staff when you make your reservation to ensure you are not seated in this area. There are steps to get down and the chairs are up very high like a bar seat. It is a bit cramped and uncomfortable and definitely not ADA compliant.
Now we're all seated at our correct "table" which had another group seated at the other end of it, so it didn't exactly feel like our own space. We are given menus and then promptly ignored for ~15 minutes. A server comes by to give water to the other party at one end of this very long table, but we are not even acknowledged. Not a great feeling after being run around the entire restaurant in search of your seating.
A member of our party decided to go up to the hostess stand to let them know we had not yet been greeted by anyone. This probably led to us not being the most favorite guests of the evening, but this was a very hot July night and we were thirsty! Finally, our server comes and we ask for water and promptly place our entire meal order because we had plenty of time to peruse the menu. Time that we probably didn't need since our menu favorites are memorized. A few of us ordered soft drinks and we did ask for a round of water for the table. The soft drinks came promptly with a promise that water would follow. Water did not follow. We had to flag down another employee with a pitcher in hand to fill our water cups that had sat empty on the table for what felt like eternity.
As expected, the kitchen did not miss a beat. We were extremely dissapointed by our service but knew that at the very least we would be getting a good meal. We had our starters on the table before everyone had gotten water - yes I am still talking about the water. The employee we flagged down only had enough to fill a few cups and had to come back.
Now for the fun part, I will share our menu item favorites! We started with the Asian Cesar Salad in the largest size. This is a family favorite that we have tried recreating at home. The dressing is perfection and the cashews are well spiced. We also got (and loved) the Calamari Salad, Shrimp Lo Mein, Pad Thai, Kobe Beef Fried Rice, Dim Sum Sampler, and General Tsao Soup Dumplings to start. For our "mains" we had the large order of the Aged Beef and the BBQ Pork. They were both so good that we order a second helping of each. The pork is insanely delicious, flavorful and tender. The Aged beef is the same! To end our meal, we had the Bento Box of Donuts and the Sorbet.
Incase this review didn't scare you enough to stop you from deciding to pay Buddakan a visit, I'd try takeout, or maybe their outdoor dining to see if you have a better experience than ours. read more