This company not only DELIVERS BUT customer service is the best I've ever had. They even tell me about discounts and where each operator works so that we know. I requested for me to have my stuff delivered first thing and earlier....not being a diva...I have seizures and they contacted the driver right away even before opening...amazing! PLUS...I HAD A SEIZURE ironically waiting and missed the delivery guy and they made sure to have him turn around for me so I won't seizure again. I apologized refusely and they gave no attitude or any kind of uncomfortable situations. They are AMAZING PEOPLE. THE MANAGER (5 stars), MARIE AND AMANDA (all 5 stars) are people that you want to make friends with. THE DELIVERY GUY...AMAZING TOO! (5******) Also...they let me ask what kind of strings I need for my past use of street weed and now for my seizures...they knew knowledge of it. Best customer service! They saved my life honestly and I'm not the type to just get lit. I really love their teamwork and helping me through a rough time of my stroke and seizures. I bow to them! read more

Their website promises delivery in an hour or less, and that you can pay with cash or card. 45 minutes after we ordered they called us and told us they're cash only tonight. Okay, fine. It is now 2.5 hours after we ordered, we got an update 20 minutes ago that our order would be here in 10 minutes, and as I write this they're just now pulling up to our door. The driver tried to tell us when it's cash it's rounded up to the nearest dollar - we had exact change, and game him that, but he wasn't exactly happy about it. NEVER use this service, it's such a rip off. read more

Funny guys. They really just want one time business. Only got 3.28 grams for eighth. Ridiculous. read more

My first time trying this place, worst experience. I talked to dispatch to confirm order and that they took debit card I was told yes , no fine details aside from 3 dollar charge which is fine . Than we hangup and I get a text asking to set up paytender which wouldn't take my cards address when its the same , so I link acct and routing , driver gets here with order and I'm told there is no other way to pay for it and system is glitching and i am the one who needs to call customer service when talking to dispatcher , like WTH . Waste of time read more

Buyer beware!!! I've been a loooong time customer. Recently my last 3 orders have been beyond messed. I just now canceled my last and final order with them. I ordered 3/4oz and was given 1-1/8th...after canceling the order I was given a email by Budee saying that the transaction was complete....but NO email confirmation that my order was refunded. read more

Horrible!! Don't use even if you're desperate!! It's not worth the "headache" literally!! I ONLY used this place in emergencies but I will NEVER use again. The gummies ALWAYS come melted and so do the concentrates. And my cartridge I got from them on 7/4/20 wasn't even filled with THC. I don't know if it's people dibbing and dappling into the product because the drivers keep this stuff in their hot cars all of the time or if it was the manufacture but all I'm sayin is that someone tampered with it. The stuff inside the cartridge was so dirty and cloudy with a horrific taste that they were trying to say was blueberry. I was sick for 2 days with a horrific headache and feeling hungover. I called the customer service number and the guy who answered just said "oh it will be fine" I could have sued these people but I just chose to toss everything from them and come on yelp to warn people!! Please be careful with this company!! I don't know what the hell I was smoking but it was not THC oil and if you all are wondering well did you at least get high and the answer is no! I will only go into a dispensary from now on or have it delivered from a local dispensary. If you value your life I would stay clear!!!! read more

I've been ordering from here for 2 years or so. To be honest it's always been mediocre. Every time I liked a certain brand or type they either didn't have it anymore or was sold out. If you want fast delivery I definitely don't recommend ordering as they can sometimes take an hour or more. The people who take orders are actually great. My complaint is that after being a loyal customer and having the same rude driver multiple times they tell me they can no longer deliver to me Bc of multiple complaints with the driver. Not true at ALL! ( They switched payment apps and I was unsure of some questions and he was super rude to me for no reason and I'm in the wrong?) I asked supervisor to call me back no call back super unprofessional. don't understand how I can have issues with the driver lol all u do is pay and go? Makes no sense. It's okay I'll take my business elsewhere. read more

Terrible product, old and dried out. I specifically asked for freshly packaged product and what I got was seven month old skanky stuff. I have texted and emailed asking for an exchange but they've been non-responsive. I'd recommend going elsewhere, plenty of alternatives out there. read more

Ordered at 11:30 pm and I just received my order! lil under 2 hours of delivery time. On top of that dispatcher some lady gave me attitude for calling them asking about eta. On top of that I asked her to tell the driver not to park the car in front of the house, guess? Driver parked right in front of the house. read more

I made a purchase there to have delivered. The delivery guy took pictures of what I bought.Gave me my other 65$ and a 5$ tip. Never opening my order till next day I noticed it was wrong. I email the company back . Thay told me to take a picture of what you bought and your name and send it to them. I did that. I get a email saying I took to long. So I payed more for what I actually got. Now they will not do anything about it. I feel they stole from me and don't want to make it write.Buyer be aware from this place Thay will rob you. read more

No customer support whatsoever. the last two prerolls I bought were so tight, I had to dissassemble them into a pipe. I couldn't get a single hit. Halfway burned up without and luck. Now I can't logon to my account and chat service was a HUGE waste of time. I do not have an hour to sit here and wait for a response. The phone number is acually NJ. read more

I've been ordering from budee for a few months and I love it!! No disappointments on time, product and delivery. read more

Fuck This Place Ordered a quarter and lady I spoke to on phone told me driver would have change for me. Driver showed up with no change and when we called she made up some bullshit excuse about the other driver who is 2 hours away has my change. I tell her she should try and make it right and she doesn't. I then try and make it right on my end and shorten the order and they want to charge me 15 percent tax with a rec. They don't care about customer service just your money. Budee is no one's friend. Fuck you budee read more

You can't even register correctly - tried to register four times and couldn't login, if you're trying to compete with other dispensaries and couriers, this should be a basic thing customers should be able to do. Lost a customer and not ever interested in using this service ever again. read more

Awesome service!! quick and great products definitely ordering again! Thank you so much!

It's my wedding Anniversary and I have been waiting for my order since yesterday 4/20/21. I was supposed to be delivered to 5 hours and 41 mins ago and counting. No one ever even called me to let me know what was going on. I just called and someone hung up on me. Then called back and sounded like a manager answered,he said, "were behind in inventory so all drivers were called back, sorry and it will be there and I have no ETA for you". He hung up, didn't even give me a chance to respond. Last time I will order from here. Thanx for ruining my anniversary! I can't go out with my husband because I'm waiting on them to get here and I have to be here when they get here or all this waiting will be for nothing. read more

The customer service is always wonderful it's easy to use the website and if you have issues navigating on the website they have someone available to take your phone call they are we they always have deals and the drivers are always on time and very Speedy with their deliveries I definitely recommend using budee and signing up for their text messages because they send out different deals at different times all of their products are lab tested and trusted brands. Five stars definitely check them out they serviced many different areas La San Bernardino I've been in many random areas and they've come delivered to me read more

Quick delivery service. Super convenient and friendly delivery people. Good price in comparison to other places in the Bay Area. Good selection as well read more

I've been contemplating about writing a review about this company. Not only are their dispatchers rude and hangs up after they try to upsell you on products. The drivers sometimes have the worst attitude but by the way there car person speaks to them no telling how the dispatchers are treated or spoken to. Story below One of the drivers pulled up to my house with pretty much on a flat tire when I asked did they need any help they said they had it under control. Me being noisy I over heard the conversation told to the driver by the "Car boss" not only did he tell this petite driver she had to change the tire herself but when told she didn't know how he had the NERVE to tell a girl it takes 5 mins and how she can look up a video for reference. 5MINS ARE YOU SERIOUS!!! To add on to it he said why didn't you call she said she emailed him that's when my husband overheard and he came out to help. He than said the driver before didn't say anything about this, what does the next person have to do with her and her safety. Not only is this person extremely rude he has no remorse for anyone. I CAN ONLY IMAGINE HOW THE CEO SPEAKS TO THEM. These employees seem to be mistreated on a regular. Please dont forget to TIP them we never know whats happening behind close doors. Not only is this delaying my order he is also delaying other customer orders and then have the nerve to place blame on the drivers to fix cars issues during the shift causing my order to be an 1 hour plus to get to me and that's not her fault if this company gave their drivers the equipment needed this would not be an issue. read more

Great Service! Great Products! Even though people call who are entitled and miseducated on California Law! The low ratings are people who are stupid and are probably used to using the entitlement for free services, lol. read more

Long delivery times bad weed, website glitchy doesn't work, took forever to get verified and for my overpriced order of weed to arrive

I cannot speak highly enough of this dispensary and delivery service. I have been using cannabis for severe insomnia for over 28 years, and I really need this medication to be able to get enough sleep to function daily. So far so good, kind of-i've had ups and downs like most, but a little bit more pronounced because of my insomnia condition. Anyways, to the point. I am so grateful for this dispensary because they do not have a minimum, and I was recently injured on the job and had to get a lawyer to fight against my employer because they denied my workman's comp case. While going through this, I have endured hardship and pain, and cannabis continues to be my go-to medicine and thankfully, Budee delivers without minimum. ** Update- after talking to them about how thankful I am for what they do, they gave me an extra joint in my order! Thank you Andrea, and all the drivers and all the customer service reps that handle the phones, thank you so much. I know people like me are not the most desirable customers in the way of producing revenue for you, but it's the compassionate side of the cannabis industry that you provide that is priceless. With no income until I receive a settlement, and me scraping by and having the hustle here and there with various things to make a little bit of money everyday, I'm still able to get my medicine and sleep. Because of Budee! Thank you so much Budee for all you do. I tell everybody about you and thank all your drivers and anytime I have to call into the call center. Happy holidays and a Happy New year to all of you, and thank you so much from a very loyal customer read more

I usually like Budee but too be honest they have always been super slow. I've never waited longer with other services and yesterday took the cake for me. I orgianlly placed my order at 1:04pm and not only did I have to call twice to make sure it was even coming in the first place, the driver didn't arrive at my house until 6:49pm. That's almost 6 HOURS for 3 items. The girl on the phone gave me attitude after I called for the second time around 5:30 and claimed they were busy which I completely understand (I work at Starbucks, I get busy) but SIX HOURS??? Plus on top of that, they're website never has the correct product. 2 of my 3 items were out of stock and that happens every single I order from Budee. Unfortunately I don't want to ever order from here again, but if you have your entire day to waste then have fun! read more

This company also goes by Ganjarunners here in Tracy California. First, it was impossible to register online. After about an hour of trying, I called in order to place my order. I was told it would be delivered in 1 hour...lol. It was actually about 2 hours. I've never had such a tedious experience with a dispensary anywhere I've lived. read more

The worst customer service plus the quality of the product was horrible! Tried to return and the process was unbelievably difficult. I am never going to purchase from here again! I was put on hold and hung up on when I spoke with someone about my refund. Save your time and money, don't buy from here. read more

Terrible customer service and mids. 2hr plus delivery time. how are you guys still in business?

Budee has 0 regard for your time. I placed an order with them after they advertised that they can deliver within an hour. After an hour passed, I called to check on my order and they said it was still being prepared. After 2 and a half hours passed, I called again and they told me that somebody was ahead of me(how is that possible?) and the driver was going to be an extra hour. Needless to say, I cancelled my order and will never order from them again. read more

I ordered from them first time a few weeks back- the kid that took my order while excusing "computer glitches" on his end for a half hour (a Wednesday) didn't even process it after he hung up -- little did I know until I called back on the day the delivery had been scheduled for (Friday) and waiting an hour for something that wasn't gonna come. However on calling them back and getting it straightened out they delivered (Saturday) actually ten minutes earlier than expected. I like that they have just a $30 minimum, beats some of the other places around. Some of their stuff on menu is not available for a same day order which is one reason there was a delay for me but also have learned that GanjaRunner (who don't have a Yelp stream) has merged with Budee and they have some problems synchronizing their two cataloging systems. Well, good luck -- I'll be using this service intermittently. Just be aware - sometimes the folks on the other end have been tippling into the product a bit, or so it would seem! read more

Over 3 hours for delivery. Just go somewhere else. I placed an order at 6/6:30pm, it said it would arrive within the hour. Didn't arrive. I called at 7:50pm was told it will be another 30 minutes. Driver didn't show up until 9:30pm. So disappointing. I really like them but 3 hours is not great customer service or fast even reasonable delivery. This happened twice, the second time I just cancelled the order because again so disappointing. Not going here anymore. read more

I understand being understaffed and running behind, but then don't claim to have deliveries within the hour if you can't come through on that promise. My 1 hour delivery turned into more like 2-2.5 hours with no communication from Budee. I contacted their online messaging service which was very slow to reply and ended up having to call to find out the status of my order. I was told I'd be called right back, I never received a call. I ended up needing to cancel my order which was frustrating and disappointing. I'm watching the status closely, bc I don't trust this company to follow through on providing a refund if they can't follow through on their foundational delivery promises. I will not be using this service again unless in a real pinch. I do not recommend using this company, drive up at the dispensaries will get my business from now on. read more

They state on there website that you can pay with debit card when they arrive. When they arrived there terminal was broken so he could not scan my card. They kept trying to make me setup directpay through my bank which i refused and told them i have a debit card. Supervisor called and told me another driver will be there within a hour with a terminal that works. It has been 2 hours and no one has shown up. I called and the lady on the phone told me i was fed false info and that there is no other person working this area with a working terminal. read more

Trash customer service. Managers will let there employees straight up yell at you and talk down to you and offer nothing for it. Management does nothing. Told me they'd investigate and call back. Never happened. read more

Never again!!!! Ordered 6 items. Hour later I receive a call 5 items are out of stock. Ok can you send my stuff. 90 mins later I get a call. Hi it budee I'm outside. Ummm hello get out of your car. I felt like I was teen and had go to the curb to get stuff. I will never order from them again. They could have at least offered up a free pre for the inconvenience. I will say that woman on the phone I had spoke with was very nice!!! She would be the only reason I would return. Keep up the good customer, lady. The rest of you need to take notes read more

I am going to tell you something disturbing about this company. They want you to "feel" like they're helpers appearing to show that they are here for you to help. Here, I will give you an example. Last week I put a review on Google reviews (here it is) about a week ago: I would be very wary with this company . For an example they sold me a defective pipe battery. Their policy is if it's within 2 weeks you must contact them to work out a refund. Which I can prove clearly that emails and texts were submitted before 2 weeks. They are saying no since we didn't get back to you to follow up complaint sorry no reffing .i don't know if you care to be treated this way and allow them to get away with it then go ahead but don't press your luck because these are not nice people . They don't stand behind their products nor treat customers that they care whether they get your return business or not. Order at your own peril . But don't say I didn't warn you. In addition I believe correct me if I'm wrong but GANJA RUNNERS are one and the same company. THEN I GOT AN ANSWER: (form the : owner" Response from the owner 7 hours ago Hi Joseph! We will absolutely process the exchange for you, this should not have happened at all. Customer satisfaction is very important to us. Please contact us at "reviews@budee.org" so we can get this rectified.. =================================================== HERE THE TROUBLE: I emailed "reviews@budee.org to explain my situation as the so called "owner". There is no such email registered: ++++++++++++++++++++++++++++++++++++++++++ From: Mail Delivery System postmaster@mac.com Subject: Undelivered Mail Returned to Sender Date: June 11, 2020 at 8:43:09 PM PDT reviews@budee. or: host aspmx.l.google.com[172.217.212.27] said: 550-5.1.1 inal-Recipient: rfc822; reviews@budee.org Original-Recipient: rfc822; reviews@budee.org Action: failed To: grossman1@me.com This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows: read more

I ordered 2 prerolls. First I have to say the delivery was fast and the guy who delivered it was nice and one of the pre rolls was great so that's the only reason I'm giving 2 stars. However, the other pre roll was terrible. It burned so unevenly and hardly any smoke came through. About half was gone by the time I got a small puff. Those who have gotten a bad roll must know what I'm taking about... I asked if there was anything they could do before writing a review but they said no. Very disappointing. How can you prove you got a bad pre roll... Such a waste of money. read more

Tried to place in order for delivery. The tracker on the website said they were on their way, and suddenly I get an email saying the order was canceled. I called and they tried to claim the driver called and couldn't get a hold of me. They said they would send a driver again and it would be 60 to 90 minutes. After about an hour the order gets canceled again. Will never order from here again. read more

I wish I could give zero stars. Always late, product is dry every single time (probably because it's been in the trunk of their car for 10 hrs, rude customer support when you're just trying to ask for the ETA (after they're 3 hrs late), they're payment processing is always buggy and doesn't work. There's a million other delivery services out there, any other is better then Budee read more

I live in PA,I just xalled them to get some info,and the girl was really nice and professional.

Do not order from this company. I put in an order at 10 and at 12:17 they still told me it was going to be an additional 30 more minutes. After communicating with the dispatch person my order was canceled because I was told that I would have to wait even longer for my order. Do not order from this company they do not deliver as promised. Considering they say on the website that they deliver under an hour no matter what time you order. That is BS. They will give you attitude and cancel your order. read more

If I could give a negative star review I would. Your company is trash. Can't even deliver the product. Again...you're trash