Just rented for the second time from this location and it has been stellar both times. Called a…read moreweek before I was due to pick up with a couple questions and they answered right away and were helpful with my questions. The customer service is amazing! Rental vehicles have been great and the process is very easy. I returned my vehicle and was met by Lawrence Price who gave me great service and made the return quick and painless. This will remain my go to rental facility!

I attempted to rent a vehicle and was assisted by an employee named Frank. During our interaction,…read moreI was told that I was "not in the system" despite having rented vehicles from Enterprise on numerous occasions in the past. I was also informed that I needed my own insurance to rent a vehicle, which was confusing given my understanding of Enterprise's rental requirements and available protection options. What was most concerning was the manner in which I was treated. During my visit, I observed other customers being assisted and receiving rentals without similar issues. As an African American customer, the experience left me questioning whether I was treated differently because of my race. While I cannot definitively determine the reason for my treatment, the interaction caused me serious concern and made me feel unwelcome and unfairly singled out. Because of the seriousness of these concerns, I am documenting this incident and seeking guidance regarding my rights and available options. I am also consulting legal counsel regarding the matter.

We rented a jet ski and the experience was phenomenal. Just show up and have a great day!read more

From the owner: J. Smith Rentals is a veteran owned and operated business in Baton Rouge, LA specializing in Luxury…read moreVehicles. We pride ourselves in customer service, product quality, and punctuality. Our phone lines are open 24/7 to ensure your every need is met. We are not a big box rental agency which means you can expect high quality and personal customer care. We offer several types of discounts for weddings, bachelorette parties, corporate events, etc.

I had to rent a vehicle due to auto accident. They employees were very helpful and answered all of…read moremy questions thoroughly. I did have to switch vehicles because the first rental had a check engine light come on after 2 weeks of renting. They swapped vehicles for me, no problem. The employees apologized for the inconvenience and thanked me for bringing the vehicle in immediately. This is my 2nd time renting from this location and I am very pleased with my experience.

I have had two great experiences at this location. I recently had a car accident, and had to start…read moremy own car rental before the insurance company did it for me. When I walked in I was quickly greeted. Quickly processes and quickly put into a vehicle. Tommy and Maddie were so helpful and kind. Maddie made my vehicle check fast and efficient. It took about 10 minutes. But we chatted the whole time, so the time went by faster. She also had to show me how to work the car cause it's a 2024, and completely different from what I currently drive. So fancy! After my insurance kicked up and approved my rental, Tommy called to have me come in. He helped me transfer my rental to the insurance, Back to the beginning of my rental contract. He made the process fast and pain free for me.

In 30 years of renting a car charged me to pick it up a hour early! Last car I rented from them…read moreneeded a break job the rotors were warped and vibration every time I would apply breaks.

They overbooked, and not by a little bit. More than 10 people are stuck at the airport with no…read morevehicles. Last several times I was here, the cars smelled of smoke.

I have booked hundreds of rentals in my lifetime and this is the most poorly managed unprofessional…read moreEnterprise I have ever seen. The short chubby manager with the dreads is unprofessional, illiterate and talks to customers like he is on crack. He really needs to be suspended and to go through communication training. The bar is super low if that guy can become a manager. He makes a simple rental car transaction the most complicated process and is very disrespectful! Please avoid this Enterprise!!!! You will regret it!!

Don't recommend. Booked a rental car. Get to there at ny designated time to pickup and they "didn't…read morehave a rental". Deposit was paid. We were not contacted nor did they attempt to make any accommodations for being an inconvenience to us in such short time. Ridiculous!

Absolute worst rental car experience ever! I was charged a $400 detailing fee for pet hair in a car…read morethat wasn't detailed in the first place and died on me twice in traffic. If I could leave a zero star review I would. Here are a few pictures of the pet hair.

Owner was inappropriate and hostile. Owner refused to accept company invoice on payment for vehicle…read moreand refused to speak with my company to confirm the information over the phone. Unprofessional, I have already filed a complaint to the avis corporate office on this location.

Great customer service! These guys will do everything they can to help you, are kind and…read moreprofessional. Special thanks to Nick and April!

Misinformation on their end. Soft credit check on debit cards, don't accept all types of payment,…read moreand a credit card has a hefty deposit. Uninviting customer service. You wonder why the ratings are so low. Always go with enterprise. They are legit!

I recently have had to put my car in a repair shop. It was recommended that I use Enterprise & I'm…read moreso happy I did. They laid everything out upfront & made it so easy for me. I found out I needed an extension on the time I had my rental, that was easy, too! I'm so thankful that this process was stress free! Thank y'all so much!!!

literally the only friendly and convenient car rental place in BR they don't hard pull your credit…read morelike Avis and budget and don't reject all debit cards like Hertz