Service: 5/5 I have…read morerented cars from this location off and on since 2016. The crew at this location hustles and they are very friendly and always going out of their way to make sure the customers are satisfied. I have been here during extremely busy times. The place has been packed with at least 20 people at a time. The staff has always been teamed, professional, courtesy, and friendly service in both the busiest and slowest times that I've been there. The manager at this location does a phenomenal job and is always helpful and friendly. I continue to rent cars from this location because of the quality of service.

Enterprise was very accommodating. After my car accident, my insurance set me up with a rental…read morethrough them, and even though I had to change my dates multiple times, I was always treated kindly and never made to feel like it was an inconvenience. The employees are quick to assist, whether it's during vehicle pick-up or drop-off. My only drawback was that the car I rented for about 2.5 weeks smelled very strongly of smoke/weed, which was unpleasant. Otherwise, the service was excellent.

We rented a jet ski and the experience was phenomenal. Just show up and have a great day!read more

From the owner: J. Smith Rentals is a veteran owned and operated business in Baton Rouge, LA specializing in Luxury…read moreVehicles. We pride ourselves in customer service, product quality, and punctuality. Our phone lines are open 24/7 to ensure your every need is met. We are not a big box rental agency which means you can expect high quality and personal customer care. We offer several types of discounts for weddings, bachelorette parties, corporate events, etc.

I have had two great experiences at this location. I recently had a car accident, and had to start…read moremy own car rental before the insurance company did it for me. When I walked in I was quickly greeted. Quickly processes and quickly put into a vehicle. Tommy and Maddie were so helpful and kind. Maddie made my vehicle check fast and efficient. It took about 10 minutes. But we chatted the whole time, so the time went by faster. She also had to show me how to work the car cause it's a 2024, and completely different from what I currently drive. So fancy! After my insurance kicked up and approved my rental, Tommy called to have me come in. He helped me transfer my rental to the insurance, Back to the beginning of my rental contract. He made the process fast and pain free for me.

I had to rent a vehicle due to auto accident. They employees were very helpful and answered all of…read moremy questions thoroughly. I did have to switch vehicles because the first rental had a check engine light come on after 2 weeks of renting. They swapped vehicles for me, no problem. The employees apologized for the inconvenience and thanked me for bringing the vehicle in immediately. This is my 2nd time renting from this location and I am very pleased with my experience.

Do not ever rent here unless you want to be scammed! They keep your rental extra days and hope you…read moredon't notice the charges. Then they lie every time you call to inquire about it. Only when I mentioned police did they say they were calling manager. Who apparently never actually comes in office. They tried to tell me they never got the key, which I handed to an employee. I reminded them everything was on camera and then they said they would refund the money but they still never did. I had to call corporate and let them know what was going on to actually get my refund for the extra days! Stay as far away from this place as possible! I will NEVER rent from Hertz Airport again! Always check your receipt if you do!

In 30 years of renting a car charged me to pick it up a hour early! Last car I rented from them…read moreneeded a break job the rotors were warped and vibration every time I would apply breaks.

I have booked hundreds of rentals in my lifetime and this is the most poorly managed unprofessional…read moreEnterprise I have ever seen. The short chubby manager with the dreads is unprofessional, illiterate and talks to customers like he is on crack. He really needs to be suspended and to go through communication training. The bar is super low if that guy can become a manager. He makes a simple rental car transaction the most complicated process and is very disrespectful! Please avoid this Enterprise!!!! You will regret it!!

Don't recommend. Booked a rental car. Get to there at ny designated time to pickup and they "didn't…read morehave a rental". Deposit was paid. We were not contacted nor did they attempt to make any accommodations for being an inconvenience to us in such short time. Ridiculous!

I tell you what this has to be the best car rental company in Baton Rouge. At the most in…read morehospitality I've seen yet. Super nice staff Nick will make you laugh at check out. Had troubles with my rental car at another Avis location they were there to save the day. Thank yall so much will be back.

Best rental car in town. Wild recommend to anyone. Very nice customer service…read more Very accommodating.

Great customer service! These guys will do everything they can to help you, are kind and…read moreprofessional. Special thanks to Nick and April!

Terrible customer service Overcharges…read moreCar smells of smoke Printer for receipts is "always broken"

I recently have had to put my car in a repair shop. It was recommended that I use Enterprise & I'm…read moreso happy I did. They laid everything out upfront & made it so easy for me. I found out I needed an extension on the time I had my rental, that was easy, too! I'm so thankful that this process was stress free! Thank y'all so much!!!

literally the only friendly and convenient car rental place in BR they don't hard pull your credit…read morelike Avis and budget and don't reject all debit cards like Hertz