This company ripped me off $201.50 when I flew back to Ohio for my dad's funeral. HORRIBLE!!!!!!! I should have read the Yelp reviews but I just looked at the Expedia reviews. UGH! I've rented cars in LA at least 10 times the past few years using my Apple Card and NOT ONCE have I added insurance. Cuz I have my own! But Budget took $201.50 out of my $250 deposit saying I added insurance??!! To drive 166 miles roundtrip from Columbus to my hometown of Bellbrook and the funeral home and around Dayton. Those crazy busy Ohio streets that require insurance (sarcasm) but LA and CA roads that are so easy to drive and not crowded at all (more sarcasm) that don't require insurance. Yeah right. And get this. The invoice says I drove 101 miles. And I have pictures of the rental car at the cemetery 65 miles away. So I drove the car to Bellbrook then had it airlifted the car back to the Columbus airport (even more sarcasm)? So the invoice being inaccurate is even more PROOF that this company isn't telling the truth and just makes stuff up. I also have a $55 gas charge on my BOA card in Columbus for refilling the tank before I brought it back. Yeah I paid $55 to drive 101 miles and I paid $201.50 insurance when I have no history of adding it, ever. Sachs Goldman is the company that Apple Card uses for credit disputes. This is somehow still in dispute and I have gotten my $201.50 back yet. I will make it my mission to tell my story to as many people and as many websites as possible unless this is resolved. I'm not a negative dude. Look at all my 5 star reviews. This branch in Columbus needs to be closed. read more

Great experience with Budget at Charlotte Douglas Airport We recently flew into Charlotte Douglas Airport and picked up our rental from Budget. When we first walked up, the line was definitely long. There were probably around 20 people ahead of us, and we ended up waiting about 30 minutes. Normally that could feel like forever after traveling, but the experience ended up being surprisingly pleasant. What really stood out was the manager working the front area. He kept introducing himself to customers, cracking jokes here and there, and engaging with everyone waiting in line. It honestly made the time go by much faster because it felt like someone genuinely cared about the customer experience instead of just letting the line sit there. By the time we got to the counter, the process was super quick and efficient. From start to finish it took about 10 minutes, and the staff had everything ready to go. The best surprise was that they upgraded us to a larger SUV to thank us for being patient during the wait. That was such a thoughtful gesture and definitely left a great impression. Travel days can be stressful, but the friendly staff, smooth process, and unexpected upgrade turned what could have been a frustrating wait into a really positive experience. If you're renting a car at Charlotte Douglas Airport, Budget definitely took good care of us and I'd happily rent from them again. read more

Budget Car Rental - Car Rental Near Me - Stockton, California

Did you know that if you drive a Budget rental car less than 75 miles they will add a $15.99 (add the hard and it's $20) to your rental car charges unless you show them you purchased gas? Yes. I kept seeing my actual charges be ~$20 more than quoted, went to the considerable effort it takes to call them, Anna this is what they told me. This, plus a POS Dodge "SUV" that sounds like a lawnmower and that's a two star rating. read more

If I could leave zero stars, I would. I had a reservation 12/252 made several months ago and they tell me they have no cars and they can't tell me when they'll have cars available. Why make a reservation????!! Avis and Hertz aren't much better because these three companies are owned by the same people on this island. read more

Please literally get a car from anywhere else. Things I do not appreciate about our recent visit. Them being rude to my husband. Them changing their policies on documents to bring and not notifying us at all. As a local he was asked to present two utility bills in his name. We are married they are all in my name since I manage the money he wouldn't have this anyways. Changing policies and not knowing about it is frustrating so was this evening. I dropped him off to pick up the car and then came back to get him sans car. Note to self- take our business elsewhere and recommending others do too read more

This was at Budget in the Orlando Florida airport(MCO) ..... I wish I could give this bull zero stars! We booked on Booking.com, and the price was with taxes and fees $360 for a week! We looked at our bank statement today after our seven day trip and it's $875 charged on our credit card from Budget. I know there's a holding fee of $200 (the man at the counter who wasn't friendly said $175 though). We know that it is returned to us after seven days but that still doesn't account for $664 dollars they charged me. It seems we were charged for the insurance by the customer service counter guy, AFTER WE TOLD HIM WE HAD OUR OWN INSURANCE. So again $360 plus the tolls at $95 and the hold of $200= $655, with $200 returned to us in 7 days how on earth is our bill $875?!!! Also when I called the customer service number for the billing of budget rude ignorant woman was talking over me. We will NEVER book with budget ever again, I will make sure as many people we know are aware of the shady that this company did to us are aware too. Also the car was dirty, they half a** washed it, there was bird poo and smeared side view mirrors when we got the car! read more

Cars are just fine, initial rates are good, but they will almost always try to ding you for extra gas or other charges after you return the car. I was trusting you ha ha ha ha ha ha ha ha ha don't ever trust me. For instance, just this morning. I returned a car and personally told the return agent that I had just filled it up and saw him look at the gas gauge as being full. Once I got on the bus to the airport, I received my rental and it showed a Gas charge. So I had to get off the bus and go inside to have the issue addressed. The gentleman at the counter tried telling me that I returned the car less than full, but he was going to remove the charge which I know was total BS. I rent cars almost weekly in this particular budget is one of the only ones that I have that problem with consistently. I don't know why I keep coming back.? read more

It took more than an hour to get through the line. Gas tank was not full when we got the vehicle, and you have to show your driver license again when you leave, a heads up would have been nice. I through my sh*t in the back of the car, after standing there for so long, I just wanted out of the airport. Come on, when you book a car, you provide all your information and the time you are picking up the car. read more

Do not rent from this scam of a rental spot, rented a car and told the employees and documented the vehicle smelled like weed, after a week rental filled the tank up dropped off vacuumed and was sent a email they were gonna charge a $500 cleaning fee no explanation. After back and forth conversation they backed down and said there would be no fees, do not rent from this location. spot read more

Waited almost 45 minutes to get a car. 15 people in line only two people at the counter. I will never rent Budget again. Go somewhere else. Trust me. read more

Budget Car Rental - Then it took 20 minutes to exit in the express lane. This place is so mismanaged - Car Rental Near Me - Stockton, California

Worst cars, discount codes, getting them to honor those, having cars, attitude and just the smell. From cars and employees. Attitude and excuses. Deleting app and picking new car for 2026. Had 15 plus trips last year. Best decision I'll make January read more

Budget Car Rental - Car Rental Near Me - Stockton, California

3 hour wait at the airport after arrival, very long and slow moving line. Waited for a car longer than the flight from Des Moines and it was 3am before we got our car and it had a check engine light on. Do not plan to rent again until they can improve efficiency of obtaining pre-booked rentals from the airport. read more

Just because there having a bad day does not make it right to be racially profiled and cancel my rental I will never look at that company for rentals man who works there is not meant for that job this was at the Las Vegas airport budget cause big delayed in spring break trip with the fam thanks to six car rental we were able to continue our vacation read more

The absolute worst rental company I've ever been to. The rates are great of course but the lack of customer service and long wait times don't make it worth it. The lobby is extremely small and there is no seating. The young lady at the counter was allowing others who just arrived to be helped with no acknowledgment of the others in line. I waited for 50 minutes to be helped and then my car still needed to be washed so I had go wait another 15 minutes. I left to get food returned and had to wait in line again instead of getting my keys. The car given was not washed very well there was still a significant amount of animal hair behind and food in the crevices of the console. On my return, the gentleman was very nice however I will not be renting another vehicle here. read more

Budget in Tucson is very shady. Our reservation was not ready and the car we reserved was less expensive but we prepaid so they offered to comp the fuel. We return the car and did not fill it up since there was not supposed to be a fuel charge and I get our receipt and we are charged $92.40 for fuel. I call customer service and I am told they cannot offer to comp the fuel and can only offer a $66 refund. Stay away from Budget they are not properly trained and they expect their customers to pay for the staff mistakes. I will never rent from them again. read more

Arrived 5 minutes late and was rejected in a horrible way. Budget rental cooperate had even stated that this customer service is not acceptable. I had a 12:00 pick up fully paid. arrived at 12:50 and saw someone standing at the door stating that they were closed. I would have understood if they closed an hour or 30 minutes prior, Nope!. 5 minutes passed and then the rep went into cold robot mode repeating over and over to go to another location or come back in the morning. I let em know that I have a fully paid reservation. I had to spend 25.00 on an Uber miles away from Home. In the end these people left me stranded with no mode of transportation, no way home, no alternatives. Just sorry we closed 5 minutes ago get out of here. I have a paid reservation!!! I asked why was I not given a curtesy call stating that they see that I have a reservation for that location and was not given a curtesy call that they will be closing soon. I would have made it there way prior if Id known. The person was also standing right in front of the door as I walked up meaning they saw me get dropped off and quickly ran to lock the door in order to not deal with a simple pick up. Not even a quick how to refund or where the next location was. Just were closed F off. It even got as bad to where I tried to force my way in, (I AM NOT THAT TYPE OF PESON). This individual chose to make a sport out of look how I can reject paid customers. I was only able to vent to the other non employee while the smurked queen headed straight to her vehicle and left. All I could do was call cooperate and complained. Again Budget rental cooperate were irate to hear that this branch literally left a customer on the street and smurked while doing it. They made a normal person act in a way that cooperation's should not be driving customers to act. In all, The whole time we spent playing Look how good I am at stonewalling, I could have just been given my car. THIS COMPLAINT WILL NOT END HERE. read more

I rented a car in Denver Colorado airport. When I got to the counter, my original $500 had jumped to $900. after all the different expenses I paid for and they said they would throw on easy pass and I could ride in the express lane two months later I have a debt collector telling me that I owe $50 for tolls and budget completely denied the tolls. They said I was covered for and said there was no note on my receipt. I had an absolutely terrible experience. I will never book with budget again and I do not recommend anybody doing business with them. They're very crooked and do not treat veterans well. Customer service is also a joke as they tried to lie to me and tell me that they have nothing to do with the tolls and try to redirect me to the E-470 toll service. This makes no sense at all. How could they not have anything to do with the tolls but they're providing people express lane access??? HORRIBLE read more

reserved a sports car online and they supposedly sold out of them. they give us a chevy suv and then I walk right past a mustang which was the car that i reserved. never again. read more

Horrible customer service 13 people in line only 1 person working needs to hire at least 1 extra person

I rented a car and picked it up on 5/24. On 5/26, the tire completely blew out and the car was not drivable. I called their customer service line and they said they would send somebody out, but nobody came. I was stranded on the side of the road in 90 degree weather for hours. I called an Uber and he took us back to Budget where we gave them the keys. They stated they had no additional car for us to rent. They are now charging us for the full week, when our lives were in danger from a faulty car that we only had for 2 days. When I emailed them, they said "We understand that you do not agree with the charges, we are sorry about the inconveniences, but our team has already reviewed the case and we find the charges are valid". How are the charges valid when 1.) we had the car for 2 days 2.) the car was a death trap that stranded me and my ill wife on Wilson Way for hours without any help. If you want to risk your life and be charged for a car you didn't even have, then use Budget. Otherwise, avoid avoid avoid! It might just save your life! read more

Budget Car Rental - Tire after 1 day of driving - Car Rental Near Me - Stockton, California

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worst store ever！ I was here Sunday 12:15 pm. But no one was here! Terrible and rude service! I have to record every details! Please record the video of the car to prevent any problems! Even the budget company customers service was so awful! You have any other choices! Enterprise and many other companies! Don't come to this store! Hope this terrible experience never happens to other people! God bless you! read more

Budget Car Rental - Car Rental Near Me - Stockton, California

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I made a reservation online and prepaid once inside the store they charged my card 250$ for a deposit and the machine froze and she said the payment did not go through once ran a second time my card declined. I called my bank and the bank said that the charge of 250$ went through and there is no issues on my side I left missing 600$ from my bank account with no Rental car lady says 3-5 business days to receive my refund Elk Grove is a way better location than these people . They mess up all the time reason to why there hiding behind glass ghetto read more

I would give no stars. Reserved rental car using Costco. Waited over an hr and rental car still wasn't ready even though I reserved. They told me they were pulling up the car and when they didn't I went back and they were barely washing it. I ended up canceling my reservation. I will NEVER rent a car thru Avis/Budget from Stockton. I have used Budget before while on vacation and never experienced this type of service. read more

It takes over an hour to get your car, even with a reservation. Agents are not very friendly. I feel like I was scrutinized and belittled.

Absolutely horrible experience returning a car. Should be easy. Took me 30 minutes. Had to do all the work of documentation then return keys then wait again for a receipt? On top of that the owner was extremely rude. Zero customer service skills. If I could give them a zero I would. I only returned here but will NEVER rent from them. read more

My car needed some major repairs so I needed a car rental to get around for a few days. I picked Budget because they had the cheapest quotes online. I called customer service to double check that they give a refund if you return the car earlier than expected. They confirmed this and convinced me to make my reservation over the phone since they could get me an even bigger discount. Upon picking up, the employee at the counter confirmed that rental rates are pro rated and that I will get money back for returning my car early. Everything went smoothly up until I returned the car. My car repair was done a day earlier than expected. I returned the rental and expected to get a refund, only to be told that they will no longer honor the coupon that was used (because I didn't meet a 3 day rental minimum) and I actually had to pay extra (lol what) to return the car 1 day early (none of this was communicated to me even in the multiple times I asked). I left incredibly frustrated and disappointed with the poor communication and bad customer service :( Summary: if you're renting a car and you have a set number of days for your rental (unlike my situation) and you want to save money, you should be okay. If you're renting and not sure how long you need the car, beware!! read more

Budget Car Rental - This Budget is in the same location as Avis Car Rental - Car Rental Near Me - Stockton, California

This place is a joke their cars stink literally (like pot) I rented one car back in July and one in December same smell. If you're trying to get ahold of them forget it, they won't answer. They're in the side office smoking the place out with cigarettes and vaping like crazy. Awful awful customer service!!! I will never come back to this place ever again!! read more

I should of read the reviews prior to my reservation. I called last 2 days. No live agent. No pick up. I called enterprise. Pick up service and military discount. Boom. Never again. read more

best prices online and I have a corp account with them so I get even better prices. I booked a sedan for 2 days with a free upgrade but unfortunately needed to extend the rental. Getting thru to a live person with their 800 number is impossible and no one answers in the branch either. After 2 hours, I finally got thru to someone in the branch and was told my free upgrade was only good for my original rental time and I had to pay full price for the extended days. read more

Very helpful, friendly staff. Never had any issues renting from Budget and I've been renting since the beginning of May

This was the closest Budget counter to our stay in Lodi. We needed to extend but was told it required us to be at a counter in person. We were worried because of the reviews. Place was not much to look at. Seemed like a tough area to work in. But with two customers in front of me, only had to wait about five minutes at most. Both attendants were very friendly, and they were both concerned about one of their speakers for customers not working well enough. It was a friendly, professional experience. My service was quick and easy. Left feeling pretty happy. I hope the main office helps this site out and refurbishes the customer waiting area. read more

This saddens me to know that Budget is so hard up for money that over a month later billing has charged two of my credit cards $450. When contacted a gentleman advised it was for a cleaning fee. I informed him the car was reviewed inside and out by the owner's along with the gas. Furthermore, verified that the car was in good standing and a receipt followed. In addition, I advised I don't smoke nor drink. Fraudulent transactions beware. I have elevated this issue to BBB. Crime does not pay! read more

Bad service. Customer service agent didn't even make eye contact with with me during the whole transaction. Just asked for papers and processed me out. Normally that would've been okay however I had special arrangement with my card/payment that I needed to go over with her before cashing me out. Apparently she was busy trying to juggle 3 other clients who had walked in and was in a rush to help me and get me out of there. read more

If I could give zero stars I would. Absolutely the worst experience renting from this place. I do not keep credit cards. Rented a vehicle online, paid for it. They couldn't use the same card to do the deposit. The old guy at the counter is discussing my issues with other customers. I'm like hello privacy don't do that. I'm so mad and irritated. I knew to use enterprise but tried saving myself a few dollars not worth the headache! read more

All you car rental places is price gauging starting june 1st 2020.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Wish I would have read reviews before I went through this rental company. I needed a 12 passenger van to drive a group wine tasting. I booked the van more than a month in advance - the night before I needed to pickup the rental I received a phone call saying "there was good news and bad news". Apparently the van I would be renting had been vandalized and the only option would be to give me two SUVs to accommodate the amount of passengers "at no extra charge". No extra charge? Damn right you won't charge me extra. The nerve. I had to last minute ask another person attending the event to be a sober driver so that the event could still happen. EXTREMELY INCONVENIENT. So we get there to get these SUVs - the lady tells us she is sorry blah blah and that she doesn't know why they even let people reserve 12 passenger vans because they haven't had them in a long time. WTF so pretty much they never even had a van available?!?! So the SUVs that they "accommodated" us with were Nissan Pathfinders. The 3rd row of seats only had two very small seats leaving the trunk space pretty much non existent with virtually no space for any food or items we needed to bring with us. We would have been better off using a sedan and full size SUV which were cars we already had available to our group...... this was just a mess. We received no discount no sympathy nothing. I paid $200 to rent these vehicles which like mentioned suited us no better than what we already had available to us. NEVER AGAIN. And icing on the cake! I go to drop off the pathfinders the following day and what do they have in the rental parking lot? A 12 passenger van!!!!!!!!!! WHAT IS THIS COMPANY DOING! Do yourself a favor and rent from somewhere else. read more