Awesome customer friendly staff. Super helpful. They helped me with my car swap. My rented car needed maintenance and the staff gracefully acknowledged the situation and helped me. Special thanks to Andrew and Fabby. Thank you. read more

Horrible Experience! We had a reservation and when we got there they didn't have a car for us. They offered us a 15passenger van for two of us. The very large female Carmen Lopez needs to be trained for customer service: read more

I'm back to update that I was pleased after receiving an electronic updated receipt, however am upset all over again as they provided me with a receipt, reflecting that they put a credit on the account and we're not going to hold me accountable for any additional charges besides the original ones, however, now they are trying to draft excess charges from my bank account. It adds insult to injury for someone to come on here and tell me to do more work to try to prove something to them. It's clear that some companies have employees and customers that are just another number, just another transaction. I will be putting a stop payment on any attempted charges because I was told that the matter was resolved. read more

Enterprise Rent-A-Car - Total Amount Due - $0 - Car Rental Near Me - Stockton, California

Upon walking in, the person who helped me was not welcoming or friendly at all. His tone was off, and I found myself matching that energy just to get through the interaction. He asked questions like where I was employed, which felt unnecessary and a bit intrusive for the situation. The car I selected only had a quarter tank of gas, which I found inconvenient. I wish they offered a fuel service so that cars could go out with at least a half tank, or ideally, a full one. A quarter tank barely gets you anywhere. That said, the vehicle itself worked well, and I was happy with how it performed. Upon returning the car, the staff member who assisted me was much more pleasant and professional. I had seen him during my initial visit, but unfortunately, he wasn't the one who helped me at the time. His attitude made a noticeable difference. I also appreciated that they offered a ride back to the auto body shop, I only waited about 5 minutes, which was great. They took my husband and I, and another customer. The driver let me know that they typically offer rides and can even pick you up if you're within 3-5 miles. That's good to know for future visits. read more

Reserved a car a week in advanced and was not notified they had NO CARS AVAILABLE until I got to the store. I've waited three hours with no end in sight. I don't understand how you could accommodate booking for more cars than you have. Totally Epic! read more

Worst enterprise location ever! This is twice that they have messed up my reservations. First time they made me upgrade to a truck that was more expensive because they had no cars. The second time I had reserved a vehicle 1 week in advance and they called 1 hour before pick up to cancel because they had no vehicles to offer me. I had to take it upon myself to drive to manteca before they closed to rectify they problem. I will never deal with this stockton location again, I'd give them a zero but it's not an option. read more

I rented a car over the weekend for a trip and had placed my order expecting to pick up my car on Friday at 10am. When I arrived it was pretty dead in the store and one of the workers said they had taken my car in early in the morning to get an oil change. He called a few times and was unable to contact anyone so he told me I could wait or just come back later. I live all the way across town so that really disappointing to hear. After about 2 hours or not hearing any updates I called to check if my car was going to be ready and they told me that they were cleaning it and to come in 30 min. When I arrived, it still wasn't finished and I waited maybe 15-20 more minutes. At this point I had the car, it wasn't the one I had ordered but we were able to make it work. I had ordered a mini van with a bit more trunk space since there were 7 of us including a toddler and we had bags and strollers and such and was given an SUV. Like I said, we made it work but things were tight. So after about a 4 hour delay to our trip it was handled. The car was nice and got us from point A to point B. The employees were nice when I had returned to pick up that second time but most of them very clearly don't want to be there. Returning the car this morning was simple, check out was easy. But I probably won't be coming back to this location if I ever need to rent another car. They just don't seem to care very much. read more

I came to drop off a rental I had for a week. The guy asked "how was it?" I told him "the car was a little small." His reply was maybe I should rent a bigger car. And my response was, "maybe when someone puts in for a reservation on Saturday and they come in Monday for their reserved vehicle of a midsized you probably should not have rented out all your reserved vehicles to your walk in customers." He responded with, "let me give you my card and I can give you....." I had to interrupt and told him, "I don't want your card, what you need to do is when someone reserves a vehicle, keep it reserved for that customer & don't just rent them all out to your walk ins that don't have reservations" "I look into this" was his response. read more

Was sent here by AAA insurance. Service was not bad, however the vehicle I got look like it's been in a wreck. The bumper was badly damaged both the front and back. They didn't offer another vehicle and I feel like there is some safety concerns with the car. Service rep asked if I ask for another vehicle. I replied "if I have to ask for another vehicle, then it means your customer service have failed by offering customer a car that looks like it has been in a wreck". read more

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This place was friendly and fast. They will get you in and out in a jiffy. Return service was so quick, I didn't even make it inside and they were already out the door checking me in. Shuttle service was lightning fast (about 5 min departure) . Highly recommend this location on Hunter st. read more

I have never had a bad experience here. We rented a mini van however it was Saturday,we waited for it to return almost an hour, We were offered an upgrade so we took it. This car was beautiful. I did not want to return it. I honestly would of bought it. It was that nice. The employees are always friendly and efficient. I have rented 6 or 7 cars maybe more from this location. They get my business everytime. read more

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Thumbs up to everyone and the service . The welcome was great they had smiles on there faces.

There are two enterprise locations in Stockton, I am hoping this is the correct one with the correct employee. I wanted to shout out Becca for going absolutely above and beyond for my reservation this last weekend. My trip was perfect and I can not thank you enough for how much care and effort you put into your customer service with my rental. Thank you so much. read more

Upon receiving my rental, it was dirty! For a company that continuously says that they have a clean pledge, it was not very clean. When I told the representative, he gave me a Clorox wipe, what the hell, should give me back my deposit since I have to clean the car, I'm basically working for free. Then my car had a crack in the windshield, I told them I did not want to be liable for a spread window shield chip. They told me to call back later because they had no other cars. I called back later the same issue, no cars. I asked to speak with the manager and I was on hold for over 20 minutes with no answer. I contacted their phone support and they said they had a replacement car for me, but that was not the case. I contacted customer service again this morning and the lack of empathy and justification of this location was flabbergasting. read more

Enterprise Rent-A-Car - Dirty console. - Car Rental Near Me - Stockton, California

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i rented a land rover had no ideal how to set up the settings so i asked miah hussein to assist and yessssss she went over & beyond measures to assist me. she was very nice and had the greatest patience ever ...she gave great aura i knew i was safe with her she went straight to it assisting me with all of my needs. her smile & giggles assured me to continue to have a great day...she made me feel very comfortable. thanks miah great customer service read more

Both locations in Stockton have the worst customer service. DO NOT RENT A CAR FROM HERE! Go to Manteca or Lodi you will have better service. read more

This review is for Christian. Attention to detail is imperative for me, and Christian was definitely up for the task. He was friendly, attentive, precise, and NOT pushy. Enterprise will definitely be my first choice next time we need a car rental. Until then, keep up the good work, and let's be kind to one another. P.S. Marcus was also very helpful and friendly. read more

5 stars was due to ass manager there Marcus who helped me understand a certain situation that I was unclear on. He went out of his way to make sure I understood and took the time to Help me. I was very grateful and appreciated his service. read more

We had a good interaction with the young lady that assisted us here the day of our pick up. But the condition of the two cars that we had options from, were not well cleaned on the interior side and both had tires concerns with them, leading to a mail in one that had been returned previously and another having a rear tire sensor keep alerting to put air in. Upon return of our vehicle the interaction with the guy from here was meehh. At this point the CC that I asked to be used at the final return is not the correct card charged BUT the initial card that I started the sign up with. So now I have TWO cards with enterprise name attached to them. Not happy to see this. I have had so many other great experiences, with enterprise in general over the years, definitely don't want this to be the experience that steers me in another direction. For this particular location in general, please let's re evaluate the processes protocols here. read more

Enterprise Rent-A-Car - Jeep compass with rough internal noise and sensor tire concerns - Car Rental Near Me - Stockton, California

I went to this rent a car to get a car when my car was hit. My insurance company had a contract with them. I get there and they stated-- I would have to pay an upgrade fee because they didn't have a car available. Because they stated I didn't plan ahead of time! What the hell? Who plans to be hit by another car ahead of time? If you can plan to be hit by a car-- isn't that a crime? Enterprise-- you are a disgrace! read more

Enterprise Rent-A-Car - Rent a car office - Car Rental Near Me - Stockton, California

Thank you Patrick for such a smooth process! Booked online and picked up my rental with no problem. read more

I started renting a company vehicle from this Enterprise back in May of 2022 and I've had to stop in once a month since in order to renew my rental agreement. I reserved a 4x wheel drive vehicle in advance and I called to make sure they had it. They let me know that they didn't have it, but gave me a time to come back when they would have more available. I came back during that time and was able to get a 4x wheel vehicle. I didn't do my research ahead of time and wasn't prepared to show residency documentation, but nonetheless, everything worked out! Every month I've had to come back in and renew my contract has been an absolute breeze. I've had interactions with many of the employees and they've all been kind, accommodating, and easy to work with. I'm always in and out within 15 minutes. After seeing some of the reviews on yelp and google, I just wanted to share my numerous experiences! My advice is to call the location ahead of time to check on wait times, if they have the car you reserved online, and to confirm everything you need when you arrive. read more

Car was dirty n smell like cigarettes and bad customer service even the outside of the car was dirty

Amazing service. WE just left home with out rental and noticed the low tire pressure light in. We mapped the closest Enterprise. It isn't too far froM 5, the closest in Stockton. We pulled up. There was no parking for "I have a car and no I'm not returning it. We parked on some lines Nd the Honey walked. The place was packed, my honey, wearing a suit and tie as we were on our waiting too a work meeting. The gal at the desk called him up and all of a sudden he's back at the car. I jump out and use there very clean bathroom, lucky for me, it's a long trip. By the time I came out, the lobby wAs still packed. I could hear someone saying we're overly busy. And the tires were filled and we left, that was amazing service. read more

i had a horrible experience with them. first my car was dirty and smelled like smoke, prior to that they tried to give me a little smart looking tiny car. but my man complaint is the manager mario straight lied to me about my deposit. i returned the car in on monday the 10th and they told me that it usually takes 2-3 business day for me to recieve my deposit. so friday icalled because i still didn't recieve my deposit and got on the phone with mario, he said oh we summited your return on monday and i will email you the receipt showing so and i don't know why its taking so long this is very unusual i will contact the office who takes care of that to see what is the hold up. so no follow up call no receipt email to me so now 4 days later i called the corp ofc and they said that your deposit refund was summited on the 14th, the day i called to follow up. so they got managers lying to customers basically. instead of owning the mistake they lied. thats sad and he had the nerve to tell me sorry for the miscommunication, no you lied. own that. read more

I've rented several cars from this location and the service is good. During our last trip we rented a vehicle and had a family emergency. This enterprise waived the fee allowing my family to leave the vehicle in San Diego without getting charged. I'll always use this location because of this. read more

Customer service is incredibly unhelpful and they don't care about insurance reservations at all. I was told 3 times a manager would contact me and nothing. Absolutely atrocious business practices. Missed 2 days of work because they wouldn't get back to me and I'm still fighting to get a rental that has been paid for by insurance. read more

I hope I NEVER have to use this location again. The young man that picked me up was pleasant but the wait was ABSURD and I had a reservation. The office staff was ok but they were short because it was so busy. It was the same experience for pick up and drop off. read more

If I could rate a negative number I would do so. Everything was fine until I returned the vehicle. I picked it up on a Friday and asked if they were able take me back to work when I returned it on Monday morning. They replied "yes...of course. Anything within 15 miles." Perfect...with that being said I did not bring another driver with me. When I got there for the return they told me that they can't take me back to work because it was over 5 miles. Not 15 miles...5 miles. My job is 8 miles away and they refused to take me there so I was stranded. That was ABSOLUTEY THE WORST CUSTOMER SERVICE that I have ever experienced there. Needless to say...I will not ever be renting from any Enterprise ever again. I hate it when businesses tell you one thing and then do another. Very poor rating!!!!!!! read more

This is the second time Enterprise isn't giving me my full $50 because they keep noting me as returning the car emptied. This place literally is a shit show. Geico really needs to stop sending me here ‍ I'm supposed to bring back the tank half way and it's more than half. This people + Robert are scam artist, then they want me to waste time and open up a claim. Stop trying to steal in the beginning read more

Enterprise Rent-A-Car - Deposit they are giving me instead of $50 - Car Rental Near Me - Stockton, California

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I was waiting for an emailed copy of my receipt but didn't receive it or can't find it but I wanted to shout out Lisa who was so awesome! She was great with helping to set us up with our rental and I forgot the gentleman's name who helped with the return of it. Very easy and great customer service! read more

Mar 16, 2019 Hunter St. Stockton.  2017 Nissan Sentry Pearl White. Very nice. Great experience again.  Only inconvenience, lighter didn't work. Didn't realize until my charging phone died along with my GPS action.  Sigh. Rep (phoned) said I could take it in a Pepboys to have it checked and repaired.  After consideration.  No way. No patience.  Not my responsibility.  I have a rapid USB charger cable I used.  USB plug is in console. Kailyn who received the returned car was very courteous and accommodating for my inconvenience.   Not a first encounter with this young lady. Excellent customer service!!!! Ding Ding Ding, excellent.  Thank you read more

Enterprise Rent-A-Car - Car Rental Near Me - Stockton, California

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My car broke down and I had to rent something quick. When I got here on Monday, well, everyone was there too. They got me a car and dealt with the crowd efficiently and as quickly. Great crew. read more

They give away rental cars to other people even if you have a reservation. They did not even try to give us another option. Stay away!!!

I've never had a problem there when renting cars. I love the customer service there. Robert and Marcus were great. Highly recommend them

BEST CUSTOMER SERVICE: They made the car rental transaction so smooth. Staff is so pleasant and willing to go an extra mile for their customers. Will and Brookelynne were the BEST at what they do. We are so happy with the service provided read more

I've always had a bad experience with Enterprise for some reason. If using a debit card, you have to be a resident of the city. Although, on their website, it says a resident of the city, live within 50 miles, or a resident of the state. The guys who work there are a bunch of wannabe hotshots. The ladies on the phone were nice. I would avoid Enterprise at all costs. read more

Wow, nothing but attitude from a few members of the "team". Customer service is one to be desired. They (not all just one or two - Brooke is definitely one of them) need how to handle customers who are upset. Especially if the customer is saying "it's not you I'm just frustrated with the process" And if the car is dirty and the customer request it to be washed of all the bird poop and insects, please do not huff n puff and throw clipboards down and slam open doors. It's noticeable to the customer and makes the corporation Enterprise Rent A Car #enterpriserentacar look bad and extremely unprofessional! read more

Was on the phone with them for over 40 mins and they wouldn't pick up my phone call , so I went in there in person and they were not busy at all they had four employees working saying they couldn't help me with no customers . Miguel had terrible customer service . read more

So I wrote a bad review over a month ago. I have been contacted by the people that oversee the reviews telling me they have escalated it to local corporate several times and that some one would contact me. Yeah! Nope, still no contact or resolution so your company gets a negative ----- review. If you truly valued customer service local corporate would have responded. My first review was 4/19 it's now 5/13. read more