After a rough start, I realized that Jennifer, the branch manager, does her best work despite not receiving enough support from corporate or even her own employees. At first, I was frustrated with the treatment and how things were organized, assuming it was the branch's fault, but I quickly recognized that it was due to corporate issues. I genuinely appreciated Jennifer's efforts to get me a car despite being overbooked; she went above and beyond, and I valued that. During drop off, I had to deal with Robert, who wasn't happy that I left the keys in the car for him. He criticized my decision, pointing out that we were in Stockton, but the car was safely parked in a gated lot, as you can see from the picture. I didn't understand why he needed to criticize me continuously, but when I asked him to stop, he finally did. Then, he commented on the car's cleanliness, mentioning my fast-food leftovers in the front seat and referring to my "marijuana" packaging, which was actually CBD from Cookies. It seemed like he might have been having a rough day and felt like picking on people, so I just let it go. My main complaint about this rental car company is their tendency to promise a car when they don't have one available. However, this experience also opened my eyes to the employees' struggles in dealing with corporate shortcomings and constant criticism." read more

Hertz Rent A Car - The parking lot - Car Rental Near Me - Stockton, California

This place is in a very inconvenient spot in downtown stockton. We were going to try to rent a car to use with lyft. They stated they had a car in stock, but did not. We drove 30 miles for nothing. On top of that, it's in a trailer, there's no bathroom no place to sit down etc. it's definitely not very classy not very characteristic of it hurts run a car to be honest read more

Hertz Rent A Car - Hertz - Car Rental Near Me - Stockton, California

Mad I had to rate a star to post. But this place is Just Terrible! ... Shut the sh*t down They're letting people reserve cars that they don't even have & they want a $500 credit hold for this raggedy A** place that ain't even on their sh*t.. really just unprofessional all around! read more

Their staff are jerks. My wife and I booked a rental car through AAA because my car was in the shop and she needed a car to get to an event. They wouldn't rent to us because all we had was a debit card, and their policy prohibits renting to debit card holders with less than 24 hours notice, which was because my car went into the shop that day. Now, I understand rental car agencies dislike debit cards, but this is the most heartless policy I've ever seen from a major rental company. Why would I plan a rental that far in advance unless I knew my car was going to be in the shop? Because of this policy my wife was unable to go to an event that she had been planning for. To make matters worse the staff was awful. They just smirked and said, "sorry, it's not our fault", when it actually was. It's their policy. The service was so bad that it reflects poorly on Hertz as a company (something I will be telling corporate), and I will never rent from any Hertz agent again. read more

Booked a car online for Saturday 12pm. Arrived at 1130 to see location closed, no one answering local number. Drove over to the location on auto center drive which was also closed. Called Hertz customer service who told me to go to auto center which is open 24/7. I told him no it is not I'm outside of it and they're closed. Then he asks if I'd like to go to Modesto.. why would I go to Modesto when 2 of 2 places your told me were open were closed? I wish I could rate zero stars. read more

Stay away if you can help it. Had 2 rentals so far. The office is terrible. You have to wait outside. They charged my card and never returned the deposit back till I had to show up in person to ask for it back. They got staff sitting around doing nothing. Then when you get a rental car they say wait 10min then decide to start cleaning it. How about clean it vs sit around that way customers don't have to wait. Insurance always covered my rentals. It's frustrating having to get deposits back. You can't over the phone due to the automation. They want you to dispute it through your financial institution. It's a joke. Go somewhere else, trust me. read more

We booked a compact car over a week ago for a trip to Los Angeles. We showed up and gave our name for the rental and then the lady proceeded to let us know they have no compact cars available. She did say well we have a Jeep Wrangler for an extra charge of $55 a day. First of all, they should have given us a call before we made the trip to Stockton. Second of all, it is not my fault you have no rentals and there should not be an up charge because you have only 1 car in the lot. Horrible customer service. read more

Omg i should've read the reviews first before renting a car from this stupid place!! They charged me $20 for returning the car to a different location because it was closer to my house. It's the same fucken company!!! Then they charged me $26 because the gas tank wasn't full!!! I returned it the same !!! And I have pictures to prove it!! They will do anything to rip u off!!! Worst experience ever!!! Go to enterprise !!! At least they won't fuck u over!!! read more

Hertz Rent A Car - Car Rental Near Me - Stockton, California

Tim was very helpful in getting me a a lower price for a mini suv for the weekend! He called me as soon as options came in and followed up with me throifhout the day. read more

Rented and paid for vehicle online weeks before only to arrive and be told my car wasn't available for a few more hours, hopefully. I needed to be somewhere by a certain time so that wasn't an option. I asked why they didn't contact me ahead of time to let me know my rental wasn't available and there was no response. The lot looked completely empty. They pointed out two dusty cars (I assumed they were employee cars) at the far end of the lot and said I could get one of those, but I'd have to pay more money. Essentially I'd have to pay for the inconvenience they caused. The rep was nonchalant about it all. They wouldn't cancel my reservation, said I'd have to call in and cancel, which I did and got a full refund on a non refundable rental since the car wasn't available. Thankful for that. Not sure what's going on with this business, but I'll never attempt to rent from this place again. read more

Sally at the front desk is AMAZING!! Not only did she work hard to meet our needs, but she was happy to hear our travel story, explain every part of the process and support us in making the best decisions for our situation. We are very happy with our experience and the high level of professionalism. read more

Hertz Rent A Car - Front desk secretary - Car Rental Near Me - Stockton, California

Had my rental here. It was very quick and easy to get your car and get going. The person who helped rent the car to me and the same person whom i returned the vehicle to, even though i was unable to charge my ev back to it's original charge state / battery % level. He did not charge me additional fees for the recharge service. Very kind of him. Would totally rent from Hertz again. Their prices are way better than Enterprise. And their ev car prices are awesome. Especially their Tesla. I rented the Tesla at the auto center cir, stockton, ca. They have their Tesla for rent as an economy rental price. Was a fun thrilling experience to test rent both their chevrolet bolt ev and the Tesla. Both car was extremely fun to drive. Now i gotta get an EV myself. I most of the time full throttling these ev cars from stop because it hardly cost much to full throttle these ev cars vs full throttling a gas car read more

Poorly managed location which is a stain on the Hertz brand. They do not honor reservation made in their own app. Worst experience I've encountered as a Five Star Gold Plus Rewards member. read more

I wish I could rate this place negative 1000 stars. Tanika is the most unprofessional, unethical imbeciles I have ever encountered. She is openly disrespectful to customers, and even has the audacity to talk down to her co workers and talk about them to customers. I'm not sure how this woman still has a job. The "district manager " Jeff is no better. He was argumentative while defending Tanika' unprofessional ways of interacting with customers. I repeatedly advised them that I didn't want to rent the Chevy spark because it was too small and they continued to offer it to me as a way to antagonize me rather than offering another vehicle. This is the last time that I will ever use this location. Tanika should be fired immediately! read more

So currently I have been charged for pre fuel option which I declined .. called all over the company to try and get things sorted and it looks like I will be fighting , I hope the manager is in a decent mood on Monday because I got lots going on .. read more

If you are not taking any more reservations online, then fix it by having some type of notification that you're no longer accepting bookings. Your phone lines are busy, but if we are able to book online, that means a car is available to us. Why make us drive to your location only to tell us that you are not accepting anymore booking. Then why are you allowing people to book online??? I should ask you to pay for gas, that's at least a forty minute trip and you just tell me that you're not accepting bookings after I already drove all the way to your location. So unprofessional!!!! If there is a way to make this review even worse so that people will never rent at your location ever again I would. read more

Pos employees talk to u like you're stupid, and wanna charge extra if u don't vacuum the car. Like don't u have workers who clean the cars, ridiculous! I asked to speak to the manager and he/she didn't even bother to come out to speak to me. I will never ever come here again. read more

Don't ever go to Hertz rent a car on Hunter street absolutely the worse customer service ever. Spoke to them in the AM that I would be by to pick up my rental at noon they call me about 11:45 don't come they didn't have a car for me until 3 so I agree to come in at 4 to pick it up. Then I receive a call from the a lady by the name of Sally at 1:30 if I was still coming by and I say yes. I show up at 4:10 and she said she doesn't remember speaking to me and she still doesn't have any cars but they're on their way. So finally at 4:48 cars show up I've waited patiently for 38 she asked me for my credit card and license which was my complete mistake I had left it in my truck and I say I have a picture of it and I've rented here numberous times but I will physically have it here by 5:00 on the dot I've waited 38 minutes and been put off twice to get the car. All she said if it's not here by 5 I'm shutting the door I walk out to get my license at 5 on the dot and sure enough she locked the office door. her boss Jeff is just as bad as her he didn't even acknowledge me when I asked him can you wait a minute after 5 I've waited 38 minutes. read more

The service is awful. When we arrived to pick up the vehicle, the front desk was very unaccomodating. Didn't explain and review the paper the we signed, didn't speak unless we ask something then she just handover the key and told us that we can leave. This is not the first time I rented a car so I know that at least the representative should go over with these basic things. The lady's name is Tanika. She even told me that the gas was half full when it was in fact just a quarter. Obviously, she didn't checked before handing the keys. Then the following day, upon returning, the office closed earlier than it's supposed to. We were there in time but she was just, "Bye, im leaving!!" Very unprofessional. There were two of us customers there so I am not making this up. It was unbelievable! It was a horrible experience and will not recommend this branch or even the company if the employees were not trained accordingly. Customer service at worst! read more

TRUST THESE BAD REVIEWS!! If you rent a car from here make sure you do a walk through at the end with an "employee" to make sure they won't charge you for BS. They told my husband to just drop the key off and leave.. I've been renting cars for years and have never just dropped a key off, we always do a walk through. After leaving, we noticed an extra cleaning fee charge for "excessive dog hair". THERE WAS NEVER A DOG IN THE CAR! Asked for pictures to justify the fee and they wouldn't send them, was told by the rude employee who prob hates her job "you can come back down here and look at it sweetie." Believe I would have if I wasn't already in another city. We also brought the car back a day earlier and was told we wouldn't be charged if we brought it in before 5pm. Of course we were still charged the full 6 days instead of 5. If we would've known there was a timeframe, we might as well have kept the vehicle. First and last time renting at this ghetto run down place trying to make some extra $ to get out of that joke of a "building". read more

FIRST AND FOREMOST! TAKE YOUR BUSINESS SOMEWHERE ELSE! THIS PLACE IS NOT INTERESTED IN CUSTOMER SERVICE! This is probably the worst car rental experience I've ever had. I rented a car at this hertz location and arrived late to pick up the vehicle. I was less than an hour late and I was late due to the Paradise fire that has been burning the last couple days. When asked why my car was given away the response was "well you were late weren't you? And you knew you were going to be late and you didn't call us"... I then let the woman "helping" me know that her answer was a direct reflection of all of the 1 star reviews here on yelp. I thanked her on behalf of enterprise rental cars for helping them earn my business. read more

Horrible. 1st Horrible customer service 2nd give you a unsafe cars ( lug nuts very loose. Leaking tires. Cracked windshield. 3rd Horrible road side service had to get my own and pay upfront 4th no cars available to trade in NEVER GO TO THIS LOCATION read more

I normally don't write bad reviews because sometimes things happen and it's a one off, but this is ridiculous. I made a reservation yesterday 12-7-2022 to pick up the next day 12-8-2022. They didn't have the large size sedan that I prepaid for online the day before and then tried to give me a tiny car for the same price plus I would have had to wait 2 hours to get it. Then because it wasn't 24 hrs in advance they wanted a major credit card which I thought was silly because if you can't book with a debit card then why accept the prepayment. Long story short don't waste your time with this place. read more

Today I woke up very excited! I made reservations for a rental car from hertz about a week or two weeks ago. So when I get there I was next in line to be helped by the customer service agent. It started out friendly but soon after that she told me she didn't have a car for me(WTF) and she stated at that time she only had premium cars left and it was going to be very expensive. I in turned ask to be compensated with that premium car, she said no and that she wasn't responsible for having my reservation available (mad as hell) I said but your a rental car agency she said very smuggly thats not my responsibility and just left me without a car and no resolution none!!!! It my aunts 80th birthday today and I'm going to miss it because a business I trusted let me down "Hertz" I looked up reviews on this particular location hertz 502 s hunter Stockton Ca. And they got 1.5 out of 5 stars on the review to late for me now. Because I was very upset and wanted resolution she was going to call the cops and ask me to leave. This is a great injustice and I'm going to take this to the highest level of court. You can't bring back important moments and memories in life when a business like this is so numb to personal events and life bonding moments........... yelp forces u the give at least 1 star. But I give hertz -10 stars. read more

I've rented two cars from Hertz thus far. For my trips to southern California. What I like about them is the customer services. Hertz employees will pick you up and take you home. I thought that was very cool of them. If you need a new driver licenses they'll drop you off at the DMV. Or if you don't have enough money, they will take you to get it. Some places will be like , "comeback when you have everything". But here, everything I asked for, I got. I'll be taking another trip soon, so I'm definitely coming back :) Vincent D *VD* Life is Beautiful read more

Negative -11 starts wasn't an option....I have had multiple bad experiences here. Multiple. The ones that stand out tho. We spent an entire day at an LA HERTZ because the usb charging part of our car failed us on our way to LA. No navigation on the screen. No charging at all. We were not compensated for that day and half of the day before. I mean I got a 15% off my next rental.....the irony. Nonetheless, We received better treatment in LA at a rental location next to LAX. Super busy but they helped us and even let us pick our car out. Based on the experience that I had in LA......this Stockton hertz is trash. They definitely discriminate here. I base most of it on my/our age bracket. We already know the drill because of the under 25 policy at most car rental agencies. I personally didn't think The age bias was Going to be an issue. Had to reserve the vehicle the day before to even talk to an agent. Again who was extremely disappointing when it came to customer service. 1,000 for a 3 day rental? Laugh out loud. I'm sure being heavily tattooed didn't help with their stereo typical views. That's not my problem. I spent $3000 in Los Angeles on shopping alone that doesn't include going out to eat. Why would I give you $1000 for a 1997 Nissan. I felt a heavy homophobic vibe from the guy helping us this time. It was like he went as far out of his way to charge us every little possible charge he could. Besides being extremely rude. The employees here think they own the rental company or something. They are extremely careless. And I might say negligent with money. We will never use HERTZ RENTAL again. They are simply clueless to the fact that they are the sole reason why we left. we walked out. My girlfriend was ready to pay a 500$ deposit. We just wanted to get our vacations started. Not rudely interrupted. Our generation has more money than the previous generation. We have our parents money and our own. Please think about that. I make about 10,000 a month and my girlfriend damn near doubles that. Stop disrespecting us. We went literally half a block up. Enterprise rentals is right up the street and we got on our phones, we made our reservation. We are staying at the waterfront. They told us that we could pick up the car at 2 o'clock. We came in early to fill out paperwork. Show a paystub and that was it. Our rental cost 300$ for the same days. It was a 2021 Malibu. We were in our car by 12:00. Way before our appointment. I will never consider HERTZ RENTAL again. I'll steal a car before I ever set foot in another HERTZ. read more

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Hertz is not covering the insurance claim that DJs Tri tip is asking... they rented out a sports car and the person ended up crashing into the food truck which now their business is down... how unfortunate.. how can it not have "enough "insurance to cover the claim! read more

Pick what car u want. No hassle . The ladies ate real friendly and sweet..I have been to this Hertz a few times. I go back because it alot easier to get a rental when staff make it a no hassle transaction.. read more

My daughter recently came out of state to visit she was here for a week while here she got rental for three days something came up and she wasn't able to return the vehicle on the third day so she called and talk with customer service long story short lady told my daughter she could bring it back on Monday for normal day rate before taking the vehicle back we noticed that the car had OUTDATED TAGS and had been driving all around town luckily she didn't get pulled over taking the vehicle back on Monday the lady told my daughter to just drop the CAR and she would take care of everything later that day my daughter checks her bank account and the lady at hertz charged my baby $460 extra so my daughter calls the 800 number they tell her she has to call the place where she rented they vehicle bottom line she having problems receiving her refund and they're trying to beat my baby out of her money I almost went up there but was pressed for time this is a heads up to anyone renting a car from this crap hole DONT DO IT take your business elsewhere TRUST ME side note I believe they also a new employee their was an Asian lady working at the time we drop off the car and she seem to be on something she had drug addict mannerism and couldn't find the car we just pulled in the lot with and she had the keys all she had to was hit the FOB but instead ask my daughter how did she turn the ignition the whole time the hertz lady at the wrong vehicle guess hertz doesn't scream their employees her eyes were WIDE OPEN she might need random test just saying I digress out of 5 's I give hertz -0 read more

Dropping a review because the car we were given was not comfortable nor safe to drive. It needed an oil change & an alignment, maybe even a tire rotation. The wheel had to be pulled hard to the left just to make sure it wouldn't hit other cars in the lane beside us. It was a workout for the 12 hours we drove this weekend. The cleanliness of the vehicle itself was OK, could have been better, with all the cars on the lot they gave us one that wasn't ready for our reservation so we waited a good 30-45 minutes. Back to enterprise, and I'm making sure my friends don't use Hertz either ‍ read more

This Hertz rental is just plain bad. My current daily driver is a lease so when I have business else where I'll end up renting a car so that I dont have to put the 300-500 miles on my own car. Getting a car through Hertz is disgustingly unpleasant, I rent cars often and know that the way Hertz runs their operations that something needs to seriously be changed. I got 2 different prices for a car I wanted to rent, once it comes down to renting the car the employees start looking at each other with a blank expression on their face. read more

Hertz policy states they will charge you a cleaning fee if there is "excessive pet hair" in the car upon return, but claim to be a pet friendly rental company. Be cautious that this means any amount of pet hair and you will be charged $100. I returned my rental car early and then was charged this amount stating there was excessive pet hair in the car. My dog has short hair, my partner and I both looked in the car before returning it and by no means felt there was an excessive amount in the car. When I called to ask if I could go pick it up since I was still within my rental car and vacuum it myself since I in no way felt this was excessive, I was told no and that I will still be charged the extra $100. Hertz should not claim to be pet friendly and should reword their policy if "excessive" means any pet hair in the car will result in a cleaning fee. The car I rented also had the maintenance required signal come on within one day of having it. Not impressed. read more

Been Hertz Family & Friends members for five yrs. this place is totally change and dissatisfied of customer service. Recent rental car was not happy, car wasn't disinfected, delayed my travel schedule because I have to exchange the car. A trash left behind the console, spill in back passenger. Overall not recommended, try to go other hertz rental car. read more

Hertz Rent A Car - Left from the console - Car Rental Near Me - Stockton, California

If I could rate this company less than 0 I would. I just got home from a nightmare trip down south. My sun just turned 21, so I wanted to rent a car to be safe on my 10 hour car ride south. I have a truck and a car, however I opt to rent peace of mind in travelling as i figured routine maintenance, and roadside assistance would be safer. I was in for a real treat. It happened just on the other side of the Grapevine, (a large mountain range in between southern and northern ca, where I live.) I got a blowout in my front right tire. I carefully pulled to the side of the highway. I got all of my luggage out of the truck to access the spare and lo and behold, there is no spare. . I quickly googled roadside assistance, sat on hold for 43 minutes before interrupting a super irritated lady's slumber. I was informed that the. ar would be towed 3 hours south to the closest Hertz that was open at 2am. (I choose to drive at night to avoid traffic). I was also informed that i may or may not be able to catch a ride with the truck driver. "So, I could potentially be left on the side of the highway at 2am with a truck full of luggage?" (and other odds and ends my mom loaded me up with.) I asked her, she cryptically and accusingly snapped back at me with it was the who chose to drive this late at night. If i was driving my own vehicle,I would have had a spare tire in my trunk. Id have never embarked on a 10 hour drive alone with no spare tire. Above all, Hertz "rental car place", I would have most definitely let anyone who may borrow my car know that there was no spare tire if I had none. To not should be criminal. What could have been an easy 5 minute fix, turned into a 20 hour stop in a great place to dump a body, it would never be found! My favorite part of this whole nightmare was just now, as i looked at my credit card statement, (know that when i was at the bakersfield airport picking up my new car, i had to square off any payments owed at that time. so my balance was 0 at that time).. Anyways, there is now a 1,100$ charge from Hertz. I am calling corporate in the morning and i'm going to tell them they should have to pay for my hotel that i had to buy as I got tired of sitting at a truck stop after 8 hours. Spent more money i shouldn't have as I should have been home then. And they can take that 1100$ bill and sit on it. Hertz read more

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I was involved in a car accident. State Farm set up a reservation for me. When we went to pick up a car, we were told they had none available. After 3 days they finally had a car available. The car blew a tire on the freeway almost causing an accident. Justin, tried to make us pay for the defective tire! He then hung up on me. When my husband went to their office, Justin was playing golf on his phone and didn't even look up from his phone the ENTIRE time my husband was there. When I called to try to resolve the issue, Justin refused to allow me to speak to the manager. I called the corporate office and they put me in touch with the district supervisor, Chris. He made the situation much better. Justin needs to be fired. He was unbelievably rude and unpro. If this lovation wants my business, then Justin needs to go!!!!! read more

I would not use this rental service again lady in office was so rude it's a company going under they suck! The customer service is horrible! I'm so offended read more

Awful customer service and just a bad attitude. We rented an 8 seater minivan (Toyota). When we showed up we were told the minivan wasn't available because one of the employees wanted to use it. The employees have first dibs even if that means interfering with a confirmed reservation. Then they tried to say we couldn't ever reserve a specific vehicle. Which is ridiculous because the number of seats is a necessary detail that cannot change. The Toyota was the only 8 seater they rented. The rest were 7 and 6 seats. I will never return here. Not to mention they gave us a vehicle with no gas and it was dirty. Skip this place, it's not worth it. read more

Hertz Rent A Car - Gave us a car with NO GAS!! - Car Rental Near Me - Stockton, California

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If I could give a negative number as a rating, I totally would. I had to get a rental through AAA since my car was being repaired. I was picked up and dropped off at this area, and oh the lord pulled me back from my pettiness from the smart a** comments this female employee was @ throwing me. They were beyond disorganized, literally took me an HOUR just to get my rental car. While my experience at Hertz in the Bay area , they got me started within 20 minutes - straight to the point & with my keys. This branch had so many errors searching up my info and was very discriminating towards me since I was under aged. I saw the service they'd give to people older than me and it was way respectable than what I given. If your repair shop / insurance is recommending you this branch, DENY IT. It's not worth it, and also the cars they give you smells like ass . One of the employee also told me no pet hairs or else I would be charged. However when I received my vehicle, there was cat fur on the back seat (WHICH I AM BEYOND ALLERGIC TO). I did not notice until I started driving the car halfway home. I will DEFINITELY reach out to Hertz about this branch regarding their professionalism. Unbelievable. read more

We came to drop our car off after having it a week. While we were waiting we heard Ashley speak condescendingly to a gentleman who had a crack on his window. Then they took the next person and we were next somebody walked in the door and they took them first. I asked Ashley she said oh her paperwork is ready I said so is mine here you go. Then I called and Ashley said you didn't let me finish explaining she didn't have anything else to say when I was standing there and again she was condescending to me in her tone as said thank you goodbye and hung up. read more

No gold canopy for gold members, no digital signage to tell you where your car can be found...instead, it's an open parking lot with a mobile trailer they call an office. Yes, you have to interact with customer service. WHAT!?! The guys working the desk were friendly but I was not anticipating hanging out for 15 minutes while they got my car ready. It really made me appreciate the larger Hertz rental locations much more where I'm in and out in a flash. I prefer that much better. = ) read more