Awesome customer friendly staff. Super helpful. They helped me with my car swap. My rented car…read moreneeded maintenance and the staff gracefully acknowledged the situation and helped me. Special thanks to Andrew and Fabby. Thank you.

I'm back to update that I was pleased after receiving an electronic updated receipt, however am…read moreupset all over again as they provided me with a receipt, reflecting that they put a credit on the account and we're not going to hold me accountable for any additional charges besides the original ones, however, now they are trying to draft excess charges from my bank account. It adds insult to injury for someone to come on here and tell me to do more work to try to prove something to them. It's clear that some companies have employees and customers that are just another number, just another transaction. I will be putting a stop payment on any attempted charges because I was told that the matter was resolved.

My actual experience was good but that was due to the app. I highly suggest EVERYONE use the app!…read moreEveryone before me seemed to have issues. This isn't the greatest location either. The morning I dropped the car off, there was another of their cars sitting there without the rims and tires. They should really consider relocating to the Auto Center where the other rental car companies are at. It's gated at night and has security. -2 stars because of the interior of this business and the location.

I been there twice iv been charged for smoking in the car in I dont smoke..I told the front desk…read moregirl that we rented a 2023 jeep wrangler from them for 3weeks.. the car had transmission problems and almost in the same day cost me and my frends they life.the car shut down on the i5 and we couldn't merge over 4 times I took the car back stated what had happened and she said yeah we gotta send them all back its a recall thank you for coming..no compensation offered nothing..only a bill for 450 for smoking when everytime I bring cars back there fully detailed..but go on your own risk book on priceline or you will be bookek..lol

After a rough start, I realized that Jennifer, the branch manager, does her best work despite not…read morereceiving enough support from corporate or even her own employees. At first, I was frustrated with the treatment and how things were organized, assuming it was the branch's fault, but I quickly recognized that it was due to corporate issues. I genuinely appreciated Jennifer's efforts to get me a car despite being overbooked; she went above and beyond, and I valued that. During drop off, I had to deal with Robert, who wasn't happy that I left the keys in the car for him. He criticized my decision, pointing out that we were in Stockton, but the car was safely parked in a gated lot, as you can see from the picture. I didn't understand why he needed to criticize me continuously, but when I asked him to stop, he finally did. Then, he commented on the car's cleanliness, mentioning my fast-food leftovers in the front seat and referring to my "marijuana" packaging, which was actually CBD from Cookies. It seemed like he might have been having a rough day and felt like picking on people, so I just let it go. My main complaint about this rental car company is their tendency to promise a car when they don't have one available. However, this experience also opened my eyes to the employees' struggles in dealing with corporate shortcomings and constant criticism."

This place is in a very inconvenient spot in downtown stockton. We were going to try to rent a car…read moreto use with lyft. They stated they had a car in stock, but did not. We drove 30 miles for nothing. On top of that, it's in a trailer, there's no bathroom no place to sit down etc. it's definitely not very classy not very characteristic of it hurts run a car to be honest

My men got a thrill driving a Lamborghini, did launches in the Nissan GTR and sat in their Ferrari…read more Who doesn't love these sexy cars? They drove on a autocross course, small track .. you could stay in second gear the whole time it's so small. There's a place you can sit under a tent to stay away from the sun. Very kind staff.

After seeing a Groupon deal for LTF I treated my Husband to their 6 laps package which was $99…read more(Normally $249) And as he had wanted to drive a Lamborghini for decades was really excited. We expected to come to a track yet were actually greeted by some strange set up in a parking lot which was really weird and somewhat disappointing. The event is held one weekend each month and you need to book in advance, when you arrive on the day basically you just wait in line until it's your turn. There is a big turnout and my Husband got to drive about 40 minutes after his scheduled time. You're out with one of the instructed divers for the entire of the laps with the first one you're not allowed to go over a certain speed just to make sure you know what you're doing then they encourage you to ''open it up'' as much as you can throughout the laps, which is fun yet somewhat limited to do the size restrictions of the track itself which is marked out by cones. Despite the slight disappointment my Husband still had a great time, after weeks of working insane hours it was nice to see him come away with a smile and knowing that he finally got to something he had wanted to for so long. Aside from the Lamborghini Gallardo they also have a Porsche 911 and Ferrari.

I visited Enterprise Rent-A-Car in Stockton, CA [3003 Auto Center Cir] for work-related car rental…read moreneeds from Tuesday, 01/13/26 - Saturday, 01/17/26, and again from Tuesday, 01/27/26 - Saturday, 01/31/26. Each visit was straightforward and efficient. The staff members were welcoming upon arrival and facilitated the check-in process with ease. The rental terms, costs, and return process were all explained clearly when receiving the vehicle. The cars were very clean and readily available at the designated pick-up time. I also appreciated that the associates took the time to walk around each vehicle to document its condition and any visible damage before departure. I was even able to drop off the rental cars after business hours. I simply parked the vehicles in the return line and dropped the keys in the drop box. Overall, the level of customer service and efficiency met expectations. I would definitely rent from Enterprise again.

I have mobility needs and ended up needing something specific at the last minute... They were busy…read moreas it was close to Christmas and did not have a ton of inventory but we're extremely accommodating and did their best. We got exactly what we needed. Go through Costco if you need to book and you can... Rates are so good!

This company ripped me off $201.50 when I flew back to Ohio for my dad's funeral. HORRIBLE!!!!!!! I…read moreshould have read the Yelp reviews but I just looked at the Expedia reviews. UGH! I've rented cars in LA at least 10 times the past few years using my Apple Card and NOT ONCE have I added insurance. Cuz I have my own! But Budget took $201.50 out of my $250 deposit saying I added insurance??!! To drive 166 miles roundtrip from Columbus to my hometown of Bellbrook and the funeral home and around Dayton. Those crazy busy Ohio streets that require insurance (sarcasm) but LA and CA roads that are so easy to drive and not crowded at all (more sarcasm) that don't require insurance. Yeah right. And get this. The invoice says I drove 101 miles. And I have pictures of the rental car at the cemetery 65 miles away. So I drove the car to Bellbrook then had it airlifted the car back to the Columbus airport (even more sarcasm)? So the invoice being inaccurate is even more PROOF that this company isn't telling the truth and just makes stuff up. I also have a $55 gas charge on my BOA card in Columbus for refilling the tank before I brought it back. Yeah I paid $55 to drive 101 miles and I paid $201.50 insurance when I have no history of adding it, ever. Sachs Goldman is the company that Apple Card uses for credit disputes. This is somehow still in dispute and I have gotten my $201.50 back yet. I will make it my mission to tell my story to as many people and as many websites as possible unless this is resolved. I'm not a negative dude. Look at all my 5 star reviews. This branch in Columbus needs to be closed.

Great experience with Budget at Charlotte Douglas Airport…read more We recently flew into Charlotte Douglas Airport and picked up our rental from Budget. When we first walked up, the line was definitely long. There were probably around 20 people ahead of us, and we ended up waiting about 30 minutes. Normally that could feel like forever after traveling, but the experience ended up being surprisingly pleasant. What really stood out was the manager working the front area. He kept introducing himself to customers, cracking jokes here and there, and engaging with everyone waiting in line. It honestly made the time go by much faster because it felt like someone genuinely cared about the customer experience instead of just letting the line sit there. By the time we got to the counter, the process was super quick and efficient. From start to finish it took about 10 minutes, and the staff had everything ready to go. The best surprise was that they upgraded us to a larger SUV to thank us for being patient during the wait. That was such a thoughtful gesture and definitely left a great impression. Travel days can be stressful, but the friendly staff, smooth process, and unexpected upgrade turned what could have been a frustrating wait into a really positive experience. If you're renting a car at Charlotte Douglas Airport, Budget definitely took good care of us and I'd happily rent from them again.

My car was hit and totaled by a drunk driver 10/18/2025, my car was towed away. The next morning…read more10/19/2025. I needed to get a rental car. The body shop had me call the Stockton Enterprise.... No cars available. They suggested downtown Hertz....no cars available. I called several Enterprise locations....no cars available. They would call me if one became available....NEVER received a call back. I attempted to call the Stockton Enterprise location at the Auto Mall...no answer. We decided to just show up in hopes they would have a vehicle. when I arrived the very sweet young lady greeted us. She wears glasses and has long wavy blondish hairMakayla (I think that's her name) said she didn't think they had a vehicle they could rent me at insurance/body shop rates. , she got her manager, AJ, together they found a little 2025 Hyundai for me yo rent...perfect. amazing customer service especially considering how frazzled I was. Yes, I would recommend them. Keep in mind all their drivers go home at 4:00pm, this location closed at 4:30pm. FYI: there phones were down.

Well, I can understand why this location has gotten terrible reviews. I have rented a vehicle…read morethrough the Express Drive Program, a collaboration between Hertz and Lyft. Any preconceived ideas you have about the collaboration would probably be correct. When stuff goes wrong, Hertz blames Lyft and Lyft blames Hertz. I have rented vehicles for over 6 months at 500.00 a week to use and work on the Lyft platform. That equates to approx 2000.00 a month and unfortunately the overall customer service sucks. While there have been moments of above average service, the good does NOT make up for the bad. I could mention the 1000.00 refund I'm do for the vehicle that did not start for over a week. The multiple service calls were documented though their own cal center. I never got my refund and I couldn't the entire time I had that vehicle. So, not only, did I the lose the income for the week, I also had to pay for the rental. I could mention the numerous hours spent on the phone with both companies trying to rectify billing issues and maintenance on the cars. Hertz seems to follow a regular maintenance schedule, however, as a long term renter, the unwritten requirement is that I use my time and some cases my expertise to assist in keeping the cars on the road. Keep in mind there is no reimbursement for my time or the numerous cans of fix a flat or car battery I purchased to keep jump starting the car that would not start for a week. I could also mention the mountain of red tape around mostly in person renewals. Which brings me to my complaint today. I came in for my monthly in-person renewal and unfortunately the car needed an oil change, but instead of re-rentling the vehicle to me and allowing me to use a voucher to get the oil change done, as we've done for several months. I was told that the car could not be re-rented to because an oil change is due and there were are currently no other cars ready and available for my use. So, here I sit in the Hertz lobby with the time on my hands to tell my story. I wounder which is more costly to Hertz and hopefully Lyft, allowing me to leave with car and get the oil change done as I have in the past or the backlash from my review. If you know Tom Brady, please pass along this message (pun intended) his brand beyond football will forever be tarnished in my eyes.

Much thanks to Johnny Doan and team for such a great experience. Hassle free, knowledgeable, no…read morepressure and a great deal!

I told Jerry the sales rep that I left my license in Sacramento before I came. He said I could use…read moremy passport but did not tell me that would only be to purchase a car not to test drive it. I was just in traffic for 2 hours.. you could have told me that before I came.

I've been an enterprise customer for over 15 years, I have rented close to 20 vehicles in my time…read morefrom this location. I've never had any complaints with the quality of service from staff, vehicles or quality of customer service. However, today the experience was vastly different. There was a situation where a vehicle was needed on behalf of an agreement between GEICO and enterprise with a claim. My understanding is that the process is made to be seamless whereas the vehicle is being repaired, the customer is picked up from the location and a vehicle that was selected is ready for rent while the work is being done. What occurred, was that the work originally slated for a repair center could not be done based on vehicle type. The rental agreement was still standing and active. Upon being picked up by a very polite and courteous enterprise driver I arrived at the location. After my arrival at the location, I was told there were no vehicles to rent. The manager, said sorry there are no vehicles here you can go to another location. There was no situational awareness that I had no vehicle and was just dropped off nor the frustrating experience for someone who is actively working or needs to go to work or has other plans in line with what was promised through this "seamless process". I offered to wait and perform work remotely while a vehicle would arrive. I was then told a minivan was available, vastly different than a premium car, especially with today's economy and gas prices. It is not economic, nor with the size work all of which should've been heard when I responded know that would not work for me. It seemed as if the manager wanted to push this vehicle due to the lack of inventory. I have then asked for the manager supervisor number, and it was not given to me and then had the progressively asked for another mean of communication by email. I then had to send an email of the situation to the supervisor. For a period of over two hours, I have been waiting at the facility waiting for what was promised through the seamless process for a premium vehicle. At one point and instead of the manager, putting in extra effort, he told me that I could leave. Keep in mind again no car, dropped off, trying to perform work. The reason I am writing this review because I believe enterprise is a solid company and 99% of the people at the facility are great friendly hard-working folks. However, it is the one percent that can often destroy a company reputation.

On Monday Jan. 5th 2026, I went with my sister to Enterprise Car Sales in Stockton so she could…read morepurchase a car. I called twice before we went there and spoke to Tyler and asked him to hold the car we were interested in and even texted him when we were on the way there. I expected a level of professionalism from him but unfortunately, that wasn't the case. Tyler came across as very nonchalant and immature during the entire time we sat with him discussing the car and signing the documents. I'm also very upset because I expected the car to be ready to drive off the lot. We weren't given a full tank of gas, only $35 worth. Tyler left us at the gas station without even making sure everything was ok. The front driver side tire was severely low on air and there was no handbook in the glovebox. We had to drive the car to a gas station by our house and inflate all the tires correctly all while it was raining. None of this should've happened because Tyler knew in advance we were heading there and the car should've been ready to drive. I've purchased a car twice here in the past and never had this happen to me with any other Car Sales Rep. Tyler needs to learn how to take care of his customers needs before they leave the car lot. Overall, this was the worst experience I've ever had buying a car.