I had no problems with the car itself or the rental agency. But getting there from the airport was…read morequite difficult. Their shuttle will not pick you up at the terminal; only from a place called "P3". I asked 3 different airport employees how to get to P3 and got 3 different answers. Took me an hour to get there. That's my only criticism. EWR-171938

Good experience. Good workers. Efficient. Drop off at Tram a very long distance from Terminal…read more (EWR-170449) (ACE77783302)

Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing…read more I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided.

Stephanie was very helpful and gave us a great deal! Highly recommend using the car service. Our…read morecar was ready in a timely manner and clean.

I'd leave no stars if I could. Booker beware…read more Booked online - they charge you for an extra day if you want to do say 10am-10am or an hour or two extra outside of noon to noon. Arrived at 10:15 - got to hertz around 11ish. Tons of people waiting around - not enough chairs - sitting on floor for all 3 of the rentals in that area not having cars. After waiting in line, was told they couldn't help us until our reservation at noon... wouldn't offer more info. We asked if they could at least add a driver and we were told no. We proceeded to go check in online through app/link. (11:20 at this time) Which confirmed and said we would hear back around 11:30. Waited - nothing. 11:45 we go get back in the long line and get up to counter now after 12 & the guy still can't tell us anything or when cars would arrive. We asked him to cancel the reservation and he said he couldn't do that. What is the point of even having people there?? No number to call on website. How do you overbook when you don't have cars?? Absolutely will think twice about ever booking Hertz again in any location and you should too.

After having a rough air flight experience, I was hoping to have some relief and friendly and happy…read morefaces. When I reached to rent my car with my mom on the wheelchair, extremely exhausted, and ready to head to the hotel. I can't explain the kind of service we were given by associates and Manager almost end of there shift. They had very unique names and beautiful, for sure I am going to mistype but Messiah (manager) and his associates were very patient and helped us out from getting the car, showing the best fit for my mom, that can be comfortable, yet convenient. We ended up renting BMW X7, beautiful car. It was little high for my mom to step up, but Massiah, went above and beyond, he went on search for a stepper so my mom can sit without any inconvenience. Also, he walked me through the car system, since it was my first time driving it. Their service didn't just ended here, while returning, they escorted us to the terminal, the associate didn't just dropped us but stayed there with my mom until I checked in and I had available hands to drive my mom's wheelchair. What an incredible experience and service. Thank you everyone who were patience and helped us out through getting our car and returning it. You gained my business, I'll be using your services whenever in EWR. Thank you :)

If you rent a car at Newark you have to use Alamo. Clean cars, friendly people, efficient...I…read morenormally don't gush about rental car stands but this experience was just over the top.

Another decent rental experience at a National Car Rental location. Picking up the car at EWR was…read morea breeze and they had so very many options in the Executive spaces to choose from. Checking out was odd, the lady working the booth just stuck her hand out when I rolled up, she didn't greet me nor say a thing. I gave her my ID and credit card, she did her thing, opened the gate, and gave me my stuff back and never even looked at me... maybe she hates he job?? (the only reason for 4 instead of 5 stars) But checking the car back in was the normal, nice experience. The car was very clean and operated just fine. Checking in was a breeze and quick. Definitely still my favorite company to rent cars from!

#24 review of 100 challenge This place took great care of us…read morewhen went for a car rental at Newark Airport. A short train ride in airport took us there . The service advisor make sure we had the van ready for us clean and ready to go.The 1st one he brought had a low tire so instead of giving it to us went to retrieve another so we wouldn't get stuck on the road. Appreciated the attention to details.Wish I knew his name but it was Thanksgiving day around 1030am. They even offered extra wipes for the vehicle. Return: definitely if needed a rental in NJ.

Rented a standard SUV through Costco. I did not expect a nice flashy new car, but a 2019 Nissan…read moreMurano with 62000 miles definitely was not good. There was a huge dent on the windshield, and the windshield wiper is not clearing clean. The gas gasket was not connected to the gas opening. The inside was not cleaned 100%. The staff at least was nice. However I will try to rent from Alamo in the future. Last time when I rented a standard SUV through Costco/Alamo, I got a brand new Acadia with only 11 miles on it. The price I paid Avis is definitely much cheaper than I expected. Not sure if it's because the system knows I booked through Costco that I ended up with the Nissan. Will try to stay away from Avis unless the price difference is huge.

0/10. I would not recommend Avis…read more I rented a vehicle for a work trip from June 15 (1:46 AM), picking up at PHL and returning at EWR on June 16 (2:44 PM). The vehicle contained a half-eaten burrito in the passenger door, a Gatorade bottle behind the passenger seat, and another bottle containing black liquid in the rear cup holder. I was then charged for 21,854 miles despite driving only 268 miles, resulting in a bill of $8,270.31. When I called on June 17, customer service representative Akilya told me a refund request had been submitted, estimated my corrected total at $179, and stated I would receive a corrected receipt by June 18. When I called again on June 19, customer service representative Pablo informed me that no refund request had actually been submitted, restarted the process, and provided a different estimated total of $199. As of June 21, I still have not received a refund or a definitive resolution. A dirty vehicle, an $8,270.31 billing error, conflicting information from customer service, and an unresolved case nearly a week after the rental ended make this one of the worst rental experiences I have had.

Horrible business, with cars that I had so many years problems with. Would never rent from them…read moreagain.

Thank you again to the guys at SCC!!! Another perfect weekend with their Ferrari 488 Spider! Can't…read morewait Again till next year! Great communication and the vehicle was in perfect condition!

Called day ahead of my reservation. Wanted to pick up at a location closer to work instead of the…read moreone closer to home. No problem they said. When we arrived I was told it was at the location near my home. No worries he said I have 2 cars. We took one it smelled like the inside of a dive bar back when they allowed indoor smoking, also tank was on empty. No worries you will not be charged. When we arrived home my wife called the location near us. They had 1 car, it was a wind up toy. That lasted 1 day. Called Manasquan location if I wanted to pay extra than the $50 a day no problem.... So I went to Hertz. They do customer service. Enterprise I started in Eatontown, then Lakewood. I also called customer service 3 days ago still heard nothin. GO HERTZ!

To whom it may concern, I just wanted to thank Bre for her…read moreunwavering customer service.. Bre was a breath of fresh air while I had a minor hiccup.. Bre was pleasant and polite, I appreciate her promptness to make things right. As I often rent cars from enterprise with no problems in the past,its good to know that people like Bre are still around in the customer service industry.. She made the transaction very comfortable and easy... Thanks Bre I appreciate you!!!!

Amil Very nice and very helpful…read more Thanks so much Amil Thanks for the tip about tolls and how to avoid on Google Alan Spragg

Awesome service returning from Bob quick and efficient! I will rent again from…read moreHere. ......

So professional & efficient !! Friendly, speedy pickup and…read moredrop off!! Cars are new and all was a great experience.

Had reservation. Plane arrived ok n time.Arrived at counter and told we had to wait 3 hours for a…read morecar.