So our car that we picked up from Atlanta broke down. Not ideal, so we needed to get a replacement. Manager Gaye and rep Christina very patiently tracked a new car down for us despite being overloaded with little stock and despite my foul mood. I appreciate them immensely for their help-- read more

EMPLOYEES STEAL CREDIT CARD INFO! My husband and sister in law both got their credit card info stolen from an employee and got a bunch of fraudulent charges on their cards. Protect yourself and go else where. read more

Had reservation. Plane arrived ok n time.Arrived at counter and told we had to wait 3 hours for a car.

So professional & efficient !! Friendly, speedy pickup and drop off!! Cars are new and all was a great experience. read more

I was given an electric car At the counter Told them wanted gas driven car They ripped me off asking for another couple hundred dollars more to change to gas fueling car . Will not do business with dollar car rental company again ! read more

I was in Newark for a work trip with my coworker. My boss put a rental in my name and when I was asked for a deposit I gave her my debit card. The lady said that the company does not take debit cards and she would need to do a credit check on me, but it's just a check the must do and she made it sound so nonchalant. I give her my social and she runs my credit and says, "I'm sorry" and hands me a paper showing my credit score. I said to her what does this mean, I am here on a business trip, and my boss got me a car, and she said sorry there is nothing I can do for you. So, I went to Enterprise across the way and man they saved my life! They rented me a good SUV, no credit check, it was cheaper, and they were most helpful. Thank God. BUT this was the most embarrassing situation EVER on a whole other level. I have never in my life felt so embarrassed because this is not like my sister or cousin or friend in life. This is someone that I only work with and was very personal information. read more

I am at the dollar, hertz, thrifty counter. I have a prepaid contract. They are "sold out", and tell me it will be 45 min to 1hr wait. I arrived at about 8:15pm. I tried to make a deal where they would rent me a car in Nazarath the next day, and allow me to return it to the airport, with a 1 day reduction in price. They would not make a deal. The computer system must have flagged this ahead of time. Bad business practice!!! read more

I don't even know why I played myself and rented with Dollar.. it's a budget rental company and it shows from staffing ,costumer service & vehicle selection. Had the worst 3 hour experience of my life at Newark airport . Anyone with an upcoming reservation pay attention to your credit cards and identification . Young lady who helped me constantly dropped everything on the floor which was ODD. I was also told my card was being declined, I called AMEX and they said no charges were even being attempted. They even advised for the merchant to attempt the charge while they were on the line. Such an odd embarrassing annoying experience . Before I called an old colleague to come to the airport and assist. I went as far as asking for a manager , never did I see one. I was told to go to another rental car company and maybe they can help me. NEVER will I support Dollar Rental Car again. read more

Dollar Rent A Car - Right above the driver seat was this stain - Car Rental Near Me - Newark, New Jersey

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DO NOT RENT FROM DOLLAR. The person at the counter was very rude, and my car was crappy. But the biggest issue is the corporation itself. They put a $200 credit card "authorization fee" on your card and NEVER PAY YOU BACK. They tell you to talk to your bank. Why would I talk to my bank??? THEY ARE LIARS AND THIEVES. DO NOT RENT FROM THIS COMPANY. read more

I recently rented a car from Dollar using the Expedia website because they had the lowest price on a car rental. Inorder to get the advertised price I had to pay in full for the rental before I started my trip. When I got to the Dollar rent a car area at Newark Airport, the woman behind the desk said I had to pay an additional airport tax in the amount of $187. I found out that was a bogus tax only Hertz, Dollar and Thrifty were charging. I refused to pay the tax because I had paid in full for the rental car and all the legitimate taxes before my arrival in Newark, NJ. She said she could not rent me the car (that I had already paid for) unless I paid their " bogus airport tax". I asked to speak to the manager of Dollar. I waited almost a half an hour, with luggage and dog in tow, for the manager to come. The manager brought my reservation up on the computer and he had different numbers than I had from Expedia. At first he tried to convince me his numbers were correct in spite of showing him my paid receipt from Expedia. He kept insisting he was right. Finally, after almost an hour of trying to convince me I would have to pay what his screen showed, he gave up and told the woman behind the Dollar counter to give me the car with no additional charges. The woman behind the counter was curt with me and pushed the car agreement papers at me and told me to pick out my own car in the garage. I spent the next 20 minutes trying to find a suitable car since most cars were picked up by other people by this time. There was nobody to show me how the car worked when I finally picked out a car. I was so tired from the flight and stressed out from my experience at Dollar. It was the worst experience I have ever had at a car rental place. Janice P. read more

I know I'm not in the majority here, but I had such a great experience renting a car from Dollar Car Rental via Priceline.com. My friend and I got a big beautiful white Jeep Wrangler for less than a third of the cost of bigger name car rentals. Just the perfect thing to go up to Cape Cod with. Gas was completely filled up by Dollar Rental and I couldn't have been happier! Comparatively, When I rented a car with my friend just a few months earlier from Hertz, we had to wait for 2 hours in a long line and were treated like absolute trash. On top of that, Hertz gave us a busted truck, which I refused to drive. We walked away losing $200 basically. Boo Hertz! Yay Dollar! read more

Dollar Rent A Car - Car Rental Near Me - Newark, New Jersey

Stay away from this dollar location. Agents are lying deceptive thieves in my opinion . Corporate not much better. Charged me for declined options and then switched contracts upon drop off. downgraded my vehicle as well. Customer service was a disservice, and their rental office at the airport was filthy and reminded me of the worst parts of Newark back in the day in every way. PLEASE learn from my experience and do not do business here. YOU HAVE BEEN WARNED read more

Place for most inexpensive car rental. Did the manager's selection. Of course they try to sneak in unwanted insurance to jack up the price but I declined. Only 4 stars because the vehicle smelled heavily of cigarette smoke and gave me a headache. Other than that, it was easy to book, pickup and return. read more

Worst experience ever. Staff was very rude and they didn't even have cars available!?! Guess some need a refresher course on how a reservation works. read more

I would tell anyone to never rent a car from here in the future. They are severely understaffed and after waiting 45 minutes to complete paperwork it's another two hour line to have someone bring the car up to you. Anyone who rents cars regularly should get affiliated with a program that provides adequate service. my hope is someone in leader ship reads this review and actually does something to improve service. read more

Long slow lines. And then had to wait over 45 mins to even get the car once i was paid up. Worst rental car experience I've had thus far.

SCAM! I made my prepaid reservation through a third party, but Dollar claimed I had no reservation in their system. They rented me a vehicle, but called it an upgrade. (So they collected from my prepaid reservation and the amount I paid in person.) Therefore, I paid almost double. Never again. Beware. read more

ABSOLUTELY 100% DO NOT RECOMMEND. Agents were fine, though I arrived at a slow time and I could imagine that if it was a busy time that the wait would be bad. BUT... I prepaid through a third party, expected no charges. Long story short, additional unnecessary coverage was slipped in due to it not being explained that it was a separate charge that wasn't obligatory. When they ran my card for the additional charges, it was a few hundred above what I had prepaid. I was not pleased but a) thought it was required, and b) thought that the bill included my original bill of ~$450... imagine my surprise when I had an ADDITIONAL $700+ charge on my credit card! During my visit to NY I saw this charge post and immediately called them. No one could do anything productive on the phone to address this, so I ended up wasting 1/2 day driving back to the airport to speak to someone in person. During this time I was told I would be partially credited for the additional payment after I explained that it has not been clearly represented by their agent that it wasn't necessary and would be a totally separate charge of over $700. The manager I spoke to promised to submit paperwork for my credit upon return of the rental vehicle. This was two months ago, and not only have I received no reimbursement, I have also received absolutely no response to the three emails I've sent to the supposed manager. As of now I've been charged $1200 for a rental that should have been $450/500. Also, the car STANK of cigarette smoke. read more

Long lines, slow customer service and incredibly long wait times. Been here for over 2.5 hours and still don't have a vehicle. And the car was overpriced to start with read more

BAIT AND SWITCH OPERATION! Booked through AAA for an Intermediate SUV after arriving was told that the reservation price could only be honored on an Electric Vehicle. Was forced to upgrade at a 33% increase in price. Not one document said electric vehicle. If they try this with you, do not accept any upgrades and contact AAA immediately. read more

I rented a car here from October 13 to October 15 for $147.50. Pick-up at Newark Airport, dropoff two days later at JFK Airport. They charged me a hidden one way fee of $382.71. Abusive and a clear intent to deceipt. Avoid this company or make sure you get all the fees upfront, they will not add them to the total of your contract. read more

Did reservation in advance through AAA, have been waiting over an hour for car. The only people getting vehicles quickly are those willing to take electric cars read more

What a joke. 4 desks and two women working at sloth speed. Pay employees more so we can get better service.

Could not be more frustrated. Rented a car and within an hour hit a pothole (admittedly not their fault). Called roadside assistance and after FOURTY -FIVE minutes on hold I gave up and in the side of an OK highway with my almost 80yr old mother in the car changed the tire myself. For two days I couldn't get ahold of anyone or have them call me back. After reaching out on Twitter I finally had someone to reach out - to tell me I should fix the problems myself. When I pushed back I was told someone would reach out- but they never did. What was possibly a lower price is not worth a complete lack of customer service. read more

Only 2 attendants with 12 waiting. At 10 minutes each at least that's about an hour waiting. Horrible service!!

Slow line, poor customer service, 30 minute wait to get a car. Don't save money here. Go with another rental car company.

I can see why the reviews are so poor. Slow service - but what was more gross was no soap in the restroom & no hand sanitizer anywhere in the building. I asked the staff in the building about soap for the restroom and I was told "that's building maintenance " so was told no soap for customers or employees - totally disgusting. Need to bring your own soap or wear gloves before touching the keys or paperwork they hand over. read more

I rented a car from Dollar last month during a trip to NY. Firstly, I waited more than two hours to pickup the car. I was standing in line with probably 12 other customers while two individuals slowly assisted each person. The first day I was in NY, the weather was cold and rainy. The car appeared to be inm working order. However on day two, the sun came out and the temperature outside got warm. That's when I discovered the air conditioner in the car didn't work. For the next three days, I drove around in a car with no air conditioner. I called Dollar multiple times to complain and ask for a partial refund. No response. I emailed them. No response. They sent me a survey to which I included details about the problem. No response. They charged me nearly $100 in "fees" on top of the typical rental rates for a car that had problems. Ridiculous customer service! I couldn't even get them to respond to my issue. read more

We rented a one way car rental from here before July 4th after United had cancelled our flight 4 times. It was a tough situation with a long line and a lot of impatient people. However, I thought the employees did a great job of moving the line forward and we ended up with a good car. Much better experience than I have had with other rental car companies. read more

There was a 1.5 hour line to get the car. I don't understand how inefficient they can be while all the other companies didn't have anything near this long. I'm addition they changed me the wrong amount compared to what my booking originally showed. I asked them about it after the fact and they gave me BS answers. Granted this was only $8 more, but I fear what they'd try to get away with in the future. I'm disputing this with my credit card now and surely won't be booking with them again. read more

Don't EVER rent from this company. Apparently all rentals default to a noon return time. Since I didn't return my car until 5:30, my rate was jacked up by $$20 a day for my entire rental!!! "Charley" in billing (whom I had to wait on hold for an hour to speak to) was rude and dismissive--so this company stole over $100 from me! read more

Do not use Dollar. Couldn't be worse. I have been waiting in line at the Newark Airport location for over an hour and am only about half way to the counter. there are two agents working and four empty desks. On a Friday of a big travel weekend. I made this reservation over a month ago, and everyone around me in line also has a reservation. So they knew we were coming! Fail. read more

My family & have traveled to NY twice in the past several weeks and had great experiences with our Dollar car rental at the Newark Airport. I actually took down the names of those that helped us with check in and check out, as both of our visits we were in and out quickly and with considerate and genuinely caring people assisting us. Alam & London at the check-in desk and Ashley at check out (car return) were so very pleasant and caring of us and our experience. On our first trip we were bringing one of our children to attend college and the vehicle that I reserved would not fit our luggage, thus, they quickly and efficiently switched us to one that worked great (Chevy Traverse). My error and they fixed it in minutes! Thank you all for making this part of our adventures a good experience. We have since joined their rewards program as proof of our positive experiences. read more

I don't write reviews usually but this place and the service was unbelievably terrible/frustrating. I had reserved a car online through dollar. Denied insurance online but then realized i needed liability insurance. The desk person wasn't clear about this or capable of explaining collision vs. liability. That would have been fine as liability is needed, but this added an extra $170 onto a bill that already had $200 in fees. I'm still looking at the receipt that i cancelled wondering why they thought they could do that. Initially she tried to charge my card with an extra $120 that she did not mention and it got declined thank god. Then i updated my account and had her run it again, regretfully, and still their machine declined my card which worked elsewhere directly after. I went to the Budget desk literally right next to that right after and the representative finished everything within 2 minutes and the price was literally $330 less and included the liability insurance (she didn't even bother me about this/confuse me). There was also no extra deposit tacked on right before i swiped without being explained why. literally will never attempt to rent from Dollar again, and thankful their system is so bad that my transaction didn't go through. read more

BEWARE renters when renting a car from Dollar car rental at Newark international airport. Please make sure you hear and understand what the person is saying and asking. My wife and i rented a small car { Nissan Kicks} to be exact from them and will be the last time we use Dollar car rental anywhere. I was ask if i wanted to add my wife as a second driver and we declined. after we returned the car and flew back home we noticed a charge on our credit card {deposit we were told} that should have been returned and they never did after trying to contact them several times about the deposit. Somehow they managed to charge us for a second driver and now they claimed that we had agreed to a second driver. Please be aware how Dollar car rental add fee's without your knowledge. read more

Update: So Dollar removed the $194 charge from my final bill but I still was charged $22.70 for tolls that I paid cash for because the transponder did not work because at certain points it must have used a license plate reader although I have no idea which tolls had license plate readers and which did not except for the Burlington Bristol Bridge which I got stuck at in the EZPass lane that had a gate and no license plate reader. I guess I paid double tolls?? I am currently disputing it with both the company and my credit card! read more

This place sucks bottom line. They've got 2 slow employees with huge lines of people. Not worth the cheaper price at all

The return service is deplorable. They have one elderly gentleman taking in all of the vehicles. We are 7 cars back and haven't made much progress. Don't they know that we have flights to catch. Dollar rental apparently does not care about it's customers. read more

My husband and I rented a car from dollar yesterday and had a great experience. The woman who helped us, Christina, was wonderful from start to finish! She was friendly and got us checked in and through the rental process super quickly. Had absolutely no hiccups, she explained everything thoroughly, let us know the coverage options, was very patient, and all around a pleasure to speak with! From what could be a stressful time, she turned it into one of the highlights of our day. Can't recommend her and dollar enough, will be certainly renting from them again! read more

Dollar at.Newark airport is the worst, be prepared for long lines and only one agent working. Wait time is average 1-2 hrs before you get your rental. read more