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    Enterprise Rent-A-Car

    3.4 (49 reviews)
    Closed 9:00 am - 1:00 pm
    Updated a few days ago

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    The Enterprise entrance is to the left of the Hilton across the street from Newark Penn Station (I found it using Google Street View)
    Mario B.

    This customer service was as good as it gets. We called ahead when we realized we'd get there a few minutes after closing and they stayed open for us -- didn't make us feel rushed or like we were inconveniencing them either. The same was true when we called during the rental to ask questions. The price was the cheapest in the New York City area for us too and the location was VERY easy to access using subway and PATH trains. One note about the location: The address 1 Raymond Plaza doesn't give much hints as to where you'd find it from Newark Penn Station. You have to exit west out of Penn and cross the street, then walk toward the Hilton. Its entrance is to the left of the hotel.

    This place charged me for detailing washing fee of $75coz think this car seat needs to be
    Angela L.

    Bad business, dishonest employee. I will never ever come back for this place. I rented the vehicle from this place because my car was repairing Thur GEICO. At the very beginning, The employee there told me I can get that car under the amount that GEICO can reimburse. After two weeks of rental, the employee called me stating that I have balance on my account, I said how come I would have balance? Then he said he have never said that to me. And plus, this is not the end of story. After I have a month with this car, I returned the car to them and they even want to charge the fee for detail work. I have attached the picture of the parts they want to charge for detailing. In a word, pleas do not go to this place because they are dishonest and they only want to charge you more money!

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    6 months ago

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    2 years ago

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    1 year ago

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    9 years ago

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    9 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Prices are good and commute to the location is very easy since it's right by the newark penn station.

    Mentioned in 5 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.8(349 reviews)
    3.3 mi

    Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

    Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing…read more I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Alamo Rent A Car

    Alamo Rent A Car

    3.7(206 reviews)
    3.3 mi

    After having a rough air flight experience, I was hoping to have some relief and friendly and happy…read morefaces. When I reached to rent my car with my mom on the wheelchair, extremely exhausted, and ready to head to the hotel. I can't explain the kind of service we were given by associates and Manager almost end of there shift. They had very unique names and beautiful, for sure I am going to mistype but Messiah (manager) and his associates were very patient and helped us out from getting the car, showing the best fit for my mom, that can be comfortable, yet convenient. We ended up renting BMW X7, beautiful car. It was little high for my mom to step up, but Massiah, went above and beyond, he went on search for a stepper so my mom can sit without any inconvenience. Also, he walked me through the car system, since it was my first time driving it. Their service didn't just ended here, while returning, they escorted us to the terminal, the associate didn't just dropped us but stayed there with my mom until I checked in and I had available hands to drive my mom's wheelchair. What an incredible experience and service. Thank you everyone who were patience and helped us out through getting our car and returning it. You gained my business, I'll be using your services whenever in EWR. Thank you :)

    If you rent a car at Newark you have to use Alamo. Clean cars, friendly people, efficient...I…read morenormally don't gush about rental car stands but this experience was just over the top.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Avis Car Rental - So dirty! They didn't even bother wiping anything down!

    Avis Car Rental

    2.0(179 reviews)
    3.8 mi

    Rented a standard SUV through Costco. I did not expect a nice flashy new car, but a 2019 Nissan…read moreMurano with 62000 miles definitely was not good. There was a huge dent on the windshield, and the windshield wiper is not clearing clean. The gas gasket was not connected to the gas opening. The inside was not cleaned 100%. The staff at least was nice. However I will try to rent from Alamo in the future. Last time when I rented a standard SUV through Costco/Alamo, I got a brand new Acadia with only 11 miles on it. The price I paid Avis is definitely much cheaper than I expected. Not sure if it's because the system knows I booked through Costco that I ended up with the Nissan. Will try to stay away from Avis unless the price difference is huge.

    0/10. I would not recommend Avis…read more I rented a vehicle for a work trip from June 15 (1:46 AM), picking up at PHL and returning at EWR on June 16 (2:44 PM). The vehicle contained a half-eaten burrito in the passenger door, a Gatorade bottle behind the passenger seat, and another bottle containing black liquid in the rear cup holder. I was then charged for 21,854 miles despite driving only 268 miles, resulting in a bill of $8,270.31. When I called on June 17, customer service representative Akilya told me a refund request had been submitted, estimated my corrected total at $179, and stated I would receive a corrected receipt by June 18. When I called again on June 19, customer service representative Pablo informed me that no refund request had actually been submitted, restarted the process, and provided a different estimated total of $199. As of June 21, I still have not received a refund or a definitive resolution. A dirty vehicle, an $8,270.31 billing error, conflicting information from customer service, and an unresolved case nearly a week after the rental ended make this one of the worst rental experiences I have had.

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    Avis Car Rental - Dirt

    Dirt

    Avis Car Rental - Employees didn't even bother to remove trash

    Employees didn't even bother to remove trash

    Avis Car Rental

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    Enterprise Rent-A-Car - carrental - Updated June 2026

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