A truly 5-star experience, beginning to end. Smooth, easy check in, rental agreement and receipts…read moreall reflected reserved vehicle and expected costs, vehicle was clean and fresh at pick up. When we came in at the end of our term to extend our reservation and convert the second leg to a one-way rental, the manager on duty (Jace?) went above and beyond to keep us on the road after a competitor we had planned to rent with tried to bait-and-switch our vehicle to a downgraded unit. Jace kept us in our current vehicle AND price matched the competitor's confirmed cost - saved our day/week! Will definitely keep the Enterprise Auburn location saved for future rentals!

Car wasnt ready. Then car was damaged. Then brought an ugly car out 25+ minutes later after back…read moreand forth. They could have called informed me vehicle wasn't available.

Very helpful and kind. Gave me a free upgrade and called to let me know I'd forgotten my garage…read moreopener. Highly recommend!

Samantha was great help... She did everything she can to…read morehelp me and my mom she is awesome..

I rented a car from Hertz recently for a trip to Portland…read more Booking the reservation through Expedia was easy, as was calling Hertz and correcting the dates I had the car reserved because I was a day off... I get there and get ready to get the car, but pretty much every computer was frozen so that was cool. Luckily the guy helping me was nice. I then was told we'd have to do a credit check for the car because I was using a debit card... What? If I'm going to pay for this reservation right now, what's the purpose of that? I've booked through other rental services before and haven't been hit with that, so that caught me off guard. I was told that the final price would be around $87 for the total rental... I was charged $208. And that's AFTER the $200 hold was lifted that they applied to the card upon renting. Won't use Hertz again. Nice employees, but the way the business is ran itself is ridiculous as they are just looking to charge you for things you shouldn't be charged for.

Hertz Auburn, WA personnel Kelcey, was very rude and discriminating. She did not even extended us…read moreany form of assistance and support when our car rental was cancelled. She just left us hanging, without any car nor alternative solution to the situation. BAD BAD PEOPLE SKILLS.

Lui was such a great help. I looked for rental cars for a recent trip to Seattle and most rental…read morecar agencies were sold out or requested an exorbitant amount for a short stay. I happened upon Mashariki Rent A Car on Yelp and I am so glad I did. Lui was incredibly communicative during the booking process. When I called to confirm my rental he recalled chatting with me the month prior. He picked us up at the airport and chatted us up about our stay and we learned a lot about his experience in Kent and his experience as a rally race car driver! A personable touch which I appreciated and you often get with local businesses. The checkout process was incredibly straightforward with no frills. Provide payment and proof of insurance, do an inspection of the vehicle and you are on your way. Just a heads up, the cars are used, but they are well maintained. When we experienced issues with the car Lui was quick to respond and resolve our issues. I look forward to booking with Mashariki Rent A Car during my next trip to Seattle.

Lui is the best! And for efficient, very reasonably priced car rentals, you can't do better. This…read moreis a great alternative to the abuse you suffer at the hands of the big rental companies!

I brought my vintage 1989 Trans Am GTA In for some minor cosmetic repairs. Hinshaw's did such a…read moregood job matching the paint that people who see it say that the car looks great! Other paint shops refused to paint it because it was more than 20 years old! The staff are great! The reception staff is very friendly and professional. Brian and Tom are awesome and quickly answered my questions! The body and paint guys have done a fantastic job! Thanks Hinshaw's team for taking great care with my dream car!

Truck was brought over on a warranty job through Doxon Toyota. Doxon has worked on my truck prior…read moreand seemingly handled it well. However i have never dealt with Hinshaw Auto Body on any sort of project prior to this job. Highlighting the pros of this job; paint itself was matched well and seemingly done correctly. Even went above and beyond (to my knowledge) and painted the hood which was not on the service bulletin to be warrantied. They were fairly open to me seeing the process and answering my questions if anything came up throughout. Unfortunately with any pros came multiple cons; starting with body pieces being incorrectly put back, gouging tint on all four windows without telling me, breaking headlight electrical plugs, lack of cleanliness (buffing compound all over the truck, some of which stained parts unrelated to the project), etc. Although a few of these items were corrected, others were slacked on. Overall i am disappointed in the service that was highly spoken of from Doxon Toyota. I would normally recommend body shops, dealers, companies, etc. But in this case it is nearly impossible to do so. I would hope in the future this can help customers be aware of what can potentially happen to your vehicle here and provide feed back for Hinshaw Auto Body to be more attentive going forward.

This is by far the worst location Enterprise can have. Their staff is them most incompetent I've…read moreever dealt with. Specially their assistant manager Juanita or whatever her name is. I've rented here four different times and all four have been from bad to worst experience. My last being the last time I ever rent here. I came in an clearly stated I wanted to pay an additional 5 days of rental and I didn't have all day to be there as every time I come in, I spend no less than close to 2hrs. Not only did she close my existing rental which refunded me the $50 deposit without asking me but when she opened a second reservation for THE same car instead of just charging the extra days, she waited till the end and after she got initials to say the deposit for the new one would be $200 instead. I wasted a whole hour and some of my time explaining to her stupid self that I was NOT paying anything more than the $50 because it was HER mistake for not telling us until the end. Specially when nobody asked her to close anything out and open a new one. Maybe it was most convenient for her but not us. She's the stupidest most incompetent person and should be demoted and retrained. She'll sit there and smile while you're expressing your frustration and even walks away and helps other people, checks in cars while you're standing there and she says nothing. You're just left there thinking she's working on your reservation while she's not. She's just ignoring you. She wouldn't call a manager or check if there was a way to bypass the extra deposit since it wasn't needed from the start. Previously I've called to make sure they've got the car I'm looking for and have been told yes and once I get there, they try and get me into whatever THEY want and I've even had to go run errand while the go pick up cars from other locations. All they do is lie, be rude, careless, and not listen to a thing you say. Maybe shutting up and listening to the customer's request would help you do your job right. Kept talking over me and cutting me off the whole time. We're not in your ghettos and you're at work. So much for assistant manager and can't figure out a thing on her own. Smh.

The staff here were great for me in and out. The vehicle seemed great but couldn't use the cruise…read morecontrol due to a front sensor being bad and now when I went to get gas to return the gas door won't open still going to give them 5 stars but this is not an issue I have ever run into ever

After ending up getting towed to a Tacoma mechanic's shop, had to rent a car. It was late afternoon…read moreon a Saturday.Not as easy as expected due to lack of availability. Ended up taking an uber to this location in Puyallup . When I got there I was informed that there would be a long wait to pick up the car. Lots of people came in right after me. The place was closing in 20 minutes. And they were severely understaffed. (this seems the case all too often, in the quest to use AI to depersonalize large businesses & optimize profit) The Staff on hand that day were truly amazing. Doing their best in a difficult work environment. Especially Rachel who was in car detail dept but took charge that afternoon.. She informed everyone of the long wait. Ran around like an athlete, checking out the vehicles. And yet dealing gracefully with disgruntled customers. This review has is 4 star vs the 5 due to the understaff issue. Enterprise has always been my go to for car rentals..I certainly hope they will figure out their staffing situation. It really puts undue stress on their employees.

Hudson was super helpful, made the swap and the rental fast and easy. (Even though I was dropping…read moreof at a different location than I originally thought) Enterprise is a good car rental place just like the other top names, it's because they hire people like Hudson that sets them apart from the rest and makes them a great car rental place. Also why I keep using enterprise for personal and business needs .

Alaysha has been a pleasure to work with every time I come to get a rental or extend she is so…read morepleasant on the phone and handles everything smoothly. Thank you for a great experience renting from you.

Horrible experience. Horrible customer service! I reserved a moving truck 2 days ago to pick up…read moresomething from OfferUp. I get to the location this morning and it was just a drab feeling walking in. I greeted Cheryl ( it was quite obvious after a few seconds of silence that she would not be greeting me) Obviously annoyed she gave a dry attitude. Didn't have the size that I reserved. It was like pulling teeth to get her to open her mouth and explain the different coverage etc. I ended up saying (politely) You know what, I'm just going to cancel can you please send me a cancellation confirmation? If it was possible to be an more dry, the woman said I can't email you anything. That's it! No follow up no nothing! There was another customer who decided that she would go elsewhere also! What a twilight zone experience to say the least! I would highly suggest looking somewhere else! This location is independently owned and doesn't offer any structured method of running a customer service oriented business! 2 thumbs down! Uhaul took care of me with a smile on their face and fewer bucks out of my pocket!

My husband bought a 2013 Subaru Impreza from Kylee at Duffy's Auto Brokerage. It was a super…read morepositive and smooth experience. Kylee is personable and knowledgeable about cars. Her follow up is on point! Lina and Molly got us a better rate than our pre-approved loan, offered and explained the warranty/GAP insurance without pressuring us to leave with it and made financing painless. I'm the daughter of a used car salesman, so I'm very aware of the tactics used by used car lots, and I can honestly say that this didn't FEEL like a used car dealership. We left confident that we got the best deal and a reliable car. We are super impressed with the service that we got here, and will definitely recommend it to our family and friends in the future!

I would suggest looking for another dealer... these guys are crooked and try to add charges to your…read morepurchase price.