Hertz Auburn, WA personnel Kelcey, was very rude and discriminating. She did not even extended us any form of assistance and support when our car rental was cancelled. She just left us hanging, without any car nor alternative solution to the situation. BAD BAD PEOPLE SKILLS. read more

I rented a car from Hertz recently for a trip to Portland. Booking the reservation through Expedia was easy, as was calling Hertz and correcting the dates I had the car reserved because I was a day off... I get there and get ready to get the car, but pretty much every computer was frozen so that was cool. Luckily the guy helping me was nice. I then was told we'd have to do a credit check for the car because I was using a debit card... What? If I'm going to pay for this reservation right now, what's the purpose of that? I've booked through other rental services before and haven't been hit with that, so that caught me off guard. I was told that the final price would be around $87 for the total rental... I was charged $208. And that's AFTER the $200 hold was lifted that they applied to the card upon renting. Won't use Hertz again. Nice employees, but the way the business is ran itself is ridiculous as they are just looking to charge you for things you shouldn't be charged for. read more

I would give 0 star if it's possible. I reserved and prepaid a minivan through Hertz website on 4/30 for the family trip on 6/5. They called and notified me that a minivan is not available on 6/5 and it will be available on 6/6. I had to reschedule the trip but decided to wait for the minivan. I showed to pick up the minivan today then, of course, no minivan is available again. The onsite staff claimed they could not help nor provide a refund given I had prepaid and directed me to a 1-800 number instead. No one could be bothered that our trip had to be canceled and there was no semblance of responsibility from anyone. I obviously will take my business elsewhere in the future and suggest others do the same, especially for any reservations of great importance. read more

Had a horrible experience with this Auburn location, they attempted to charge me $718.39 for me returning my rental a day late due to a snow storm. Even though it explicitly stated on my Rental agreement a charge of $133.42 for each additional day. I called and spoke to a female agent on 12 /28/21 to inquire what the fee would be to drop the vehicle off at another location about 20 miles away and was told a fee of over $500. I then stated that I would be bringing the vehicle back today. I was then informed that since I was a day late that I would be owing over $1,400. When I inquired about the fee for the additional day the representative was rude, unprofessional and told me I was going to be charged the weekly rate. I then asked to speak to someone else and she stated "I'm the only one here." I then called customer service and was informed by the representative that I was a week late and that's why I owed that amount. When I asked how she came up with that calculation since the car was due on the 27th and I'm returning on the 28th I was hung up on. I called back and spoke to 2 other representatives before the extravagant fee was rectified. I am completely disappointed and pissed that I had to go through all of that just for them to charge me the correct amount. read more

Hertz Rent A Car - Rental daily rate that was not initially honored. - Car Rental Near Me - Auburn, Washington

I was in and out within 10 minutes. Called head they were ready when I got there. Everything went smoothly. Hopefully it will be the same when it comes time to return. Car was clean and full of fuel. read more

Pretty awful. The car was filthy. There was a huge booger in the cup holder. The car smelled pretty bad and was really dusty. The gas tank wasn't full when I rented it and the associate who rented me the car told me I only needed to fill it to how full it originally was. When I returned it (with more gas than it originally had) I was still charged. Also, when I put my credit card down he offered insurance. I understand that's a part of his job. My bf stepped in and told me that my credit card probably offers rental insurance (which it does) and he was snarky about it. "glad you knew that!". I feel like that's a pretty dishonest business practice when he knows my card would come with it (standard Alaska card. Probably sees several a day) and wouldn't have the decency to save me a few minutes on a phone call when he already knew the answer. Would not recommend. read more

Excellent Service. Jordan RayRay was very professional and went the extra mile in helping me today. Jordan has a make happen attitude even with the limited inventory at the time. Thank You Jordan for the Excellent Service. read more

This hertz car rental place it's a joke. I called about car and made reservation. And they told me no problem and car ready between 8-9 morning. When I got there around 8:20 morning and they said no car available, I asked them when it available and they said don't know. I called back in two hours hours and still no car available. I have to cancel and called enterprise car rental and promised my car in time read more

Used them for a rental through State Farm. When I was picking up the car I was told there was an optional daily charge for the car to be fully insured through them from a door ding to a total. Kyle told me that State Farm did not cover this charge, leaving me under the impression that if the car was damaged at all it was coming directly from my pocket. So I bought the coverage. Contacted my insurance who told me I did not need to buy that coverage & I was basically double insured for no reason. I cancelled the coverage as soon as I found out, they also made me go out of my way to bring the car to them so they could look at it? They still charged me for the coverage that I did not need & refused to reimburse me as it was an "optional" charge - even though they gave me the impression there would be no coverage if I didn't buy it. They are scammers who steal your money. Contact your insurance to get all the details of you have to rent from them. I wasted too much money & time with them. Never renting from Hertz again. read more

The manager Dom is very rude and callus. I was charged a cleaning fee for smoking and don't eve even smoke. he accused me of dropping the car of later than my scheduled time. on top of that, the car was full of pet hair. I'm. Extremely allergic to dogs and cats. If possible do NOT go to this rental. read more

Horrible experience! Go to Enterprise, they're prices and service are better hands down!!! The Auburn, WA location manager Ben approved an extra $560 to be charged to my account, I only agreed to $300, not $860!!! It was the worst experience I've ever had renting a vehicle. I wouldn't recommend this place to my worst enemy, DO NOT USE THIS PLACE!! Go to Enterprise, you'll be happier! I change my stars to 'no stars,' it doesn't deserve any! read more

This Hertz is a joke. The manager David was rude right off the bat, he was clearly irritated that they were busy. But another dude from according to him "was from a different location so his passwords for the computers did work" so then why schedule an employee that can't do their job.?! The only helpful employee Kalie had apparently called early morning, while I was on a flight to WA to inform me the truck I rented was not at that location. I called prior to that call, before boarding my plane to ask if a shuttle was available I gave my name that I had a reservation wish I was told then. So after a $25 Uber ride to that location I was asked to go to the Hertz in Federal Way. Crystal who works at that location was way more helpful. I had to Uber again $17 to Federal Way, which Crystal kindly deducted one Uber fare. This location is extremely disorganized, a women that was there before me that the manager was helping, he tried to offer us her vehicle that she was waiting for insurance to confirm they would cover...don't waste your money here Federal Way is way better than this dump. read more

Thank you John for going to extra mile even if it meant sending us to the competition. The computer didn't know you ran out of cars before we could get there. Ok had a broken windshield. At any rate you have affirmed my trust in Hertz. Wish she didn't wreck the car but glad you could be there for us. read more

Had a 2018 Ford Edge while my Car was in the shop for 3 days. I drove it mostly on the freeway and put 113 miles on the rental. My bill was $54.25 for fuel. They charged me $12/gallon for fuel. The rental wasn't even washed or vacuumed when I picked it up. read more

I rented a car from this facility on July 21st while my car was being repaired after being hit by another driver. I was picked up by Aaron the manager of this location. When I picked up the car it was very very low on fuel 30 miles to empty according to the car and the windshield washer fluid light was on. I gave him the claim number for State Farm who was suppose to be billed for the car. I returned the car as directed to the Carstar body shop in Kent as I was instructed to do on July 23rd when my car was ready for pick up. Saturday July 25th I got a text that my credit card had a attempted charge of 398 from Hertz. I called State Farm because I couldn't get an answer at Hertz. They said it should be getting billed to them. Monday July 27th I noticed a pending charge on my credit card from Hertz for 439 dollars. I called and spoke with Jules and she was not very helpful just telling me that she showed a zero balance.When I was finally able to get through to Aaron he admitted that it was a mistake and I shouldn't be getting billed. He then mentioned that they still showed the car as not returned. I explained I returned it to the body shop as I was told to do. He claimed the body shop had never called them to let him know the car had been returned. He did contact me back to let me know after he had picked up the car and sent me a copy of the receipt showing customer balance zero. Now I just have to wait to see if the charge disappears from my credit card. Aaron seems like a nice guy but there is a lot left to be desired at this rental location. read more

I rent cars every week. Don't rent from here if you can avoid it. I have rented from here twice and it just hasn't gone smoothly. Most recently, reserved a car on-line for a certain time. I got there five minutes before the appointed time and didn't get helped until twenty minutes after the appointed time. Also, the car I requested/reserved was initially not available. It was very frustrating. They really need to get their act together. read more

This is the worst rental company to use ever in my life! I was in a car accident so I received a rental through Hertz from the 9th of June to the 19 my insurance covered the payments from the 20th until August 11th I paid out of my pocket to rent this vehicle. On the 10th I called in to make my payments as normal to be told by David my rental lease is up I had 62 days and Friday will be the 62nd day. Asked him if I could just renew my contract for whichever rates as I am just getting back to work his response no I don't have any cars for you. I tried to ask him if I had the car in my possession now then can't I just re rent the the car. He said that people would start calling me looking for the car. I immediately was in shock and stated I have been paying this car out of my pocket I am not going to steal your car nor did I ever say that. He was very rude and unhelpful. It gets better the charges they made that I was told were set and had been collected a lie! My account is now overdrawn 1800.00 and I've been trying to figure out for the past month what happened to my money and no one knows anything. I'm so over this company another fabulous moment I tried to ask David if he could explain to me how the dates and payment line up because it wasn't making since that the money isn't in my account. He goes I'm not even going to pretend to understand your question. If you read this sir you definitely are an asshole and have nooo business in customer service. But thank you Romone at the kent office for all you tried to do to help she is great. I hope you find a better company to work for these jackasses need to be close down. read more

Rented a Car from Hertz Auburn on 8th February. They took a deposit of $200 from my Credit Card. The day I returned the car, the operator told me that the deposit will be returned within two days. The Deposit never came back.l Rang them on 22nd March and asked them about the deposit. Talked to Ahmad and then to Sarah. They both said they never debited the card. I told them that the money has been debited from my card. They were both experts in not admitting their trick. Ahmad told me to bring the Card Statement to Auburn and to show him. Sarah told me it is too early to get the credit. Called them three times and sent two emails with evidence of debit of $200. Only after spending so much time they have sent me a message that they have refunded my money. If I had not checked my statement for the credit of $200 they would have never returned my deposit. I am aware of the rental car dealers who do this frequently. People forget to check their account and they never get their refund. However I thought Hertz is a reputed Rental car company and they might be having good service standards. I am disappointed. I caution everybody to be aware of their conduct especially if you are renting from Hertz Auburn. read more

I received friendly service and found the staff knowledgeable. They walked me through everything and discussed ways to save me money. Next time I need a rental I will be going back here, read more

I have used Hertz at the Auburn Municipal Airport location on two occasions and both times have been more than satisfied with both service and product. Chris has gone out of his way to do the best for the customer. The vehicles have been ready on time, and he has worked to give me the best price on the vehicle. I will continue to go there for rental needs, and Chris makes it work. read more

Received a rental car from these folks due to an accident I was in. The car shop handled all of the booking for me so I didn't even have to talk to Hertz until I picked up my rental. A few employees called me several times a day from here asking to talk to me. I was told I wouldn't even be handling the rental so I never called back, plus I work nights and they called me while I was sleeping or working. This being the reason why I am docking a star. Person who dropped off the rental was very nice and walked through all the ins and outs of the rental car. Brakes were squeaky, but car was very clean with minimal damage. They held a deposit for a tank of gas (No big deal, $30) that was to be refunded if I filled up the car. I only wasted a gallon so that was a no-brainer. Overall, I was really happy with my experience with dealing with this location. It is nice to know that if I need a rental car I will have access to one with ease and minimal hassle. read more

Got there to pick up a car I had booked and paid for through Travelocity. Upon arriving I was asked for the credit card used for my booking, I said I didn't have it but the booking was paid for. They said if I didn't have the card they would have to bill me as a walk up as they needed the same card used for the booking. Since I had no way of getting home to get it as my ride had left I had really only one option although they did say they could take me home and get it, then bring me back and do the transaction. we went with the first option of booking as a walking, which was more, there was no pricing dropping to honor my booked price but they did advise me to call and cancel with Travelocity which was pretty easy. I am not too sure of how 4 calls to them is easy, maybe because they didn't make them? In any case, the car was nice, but wont use them just because of the lack of customer service skills and trying to please an upset customer. Only reason its getting two stars is the car was pretty decent read more

Worst service ever. I payed in advance for my rental and was not informed that the location has no cars at all. The guy was rude and didn't even appoligise for not having cars. Once he finally found one there was a $200 deposit on top of the car rental and insurance I purchased which no one told me about. Long story short I'm filling a BBB complaint and will never use hertz again. read more

Made a reservation on Priceline for a car at this Hertz location. Went to pick it up and they had no car and wouldn't have a car all day to fill my reservation. I asked him why it was confirmed on Priceline if you had no cars to rent he said it must have been Corporate that messed up. Way to pass the buck!! Will never even consider a car from here. read more

Great service!!! Great staff!! Rental went smoothly!!! I would definitely rent from here again!!

We rented a car from the Puyallup Hertz to drive to Spokane for a wedding. We requested 4wd due to weather conditions. Found out on our way out of town that the car was not 4wd. We were told to go to The Auburn Hertz to switch cars for the mix up. The auburn hertz very rudely said we have to replace the gas, which pissed me off due to the issue being created because they didn't know the car was not 4wd, but whatever it was 4 dollars and I can do that to be fair. Got to Auburn Hertz and that's when we met Hamilton Cole "manager," a very unprofessional person who threatened us and cussed us out saying he didn't need to do anything for us if he didn't want to because of his rough week. Wow. I've never had an employee of a company say "I don't have to do shit for you." Took our current car keys and said he would take the car with our stuff in it and not give it back. That's when I said I should call the police and he laughed. This blew my mind and I have never seen such poor customer service. We left without switching because of how crazy this guy was and my husband was about ready to fight him. The whole point in renting a car was to be able to get there if conditions are snowy. Now I am stuck with a car that's the same size of my car with worse gas mileage. This is not a joke, the employee goes by the name "Cole" we will be talking to his managers Monday. I was hoping to get hertz to make a call or two for this mix up and maybe get a new vehicle setup for us in Spokane but it doesn't seem they really care. This was waste of money, time and a experience I never want to go through again. Bottom line I would not recommend Hertz, specifically the auburn hertz. We could have done this in our own car without wasting money and time. Worst customer service I have ever been witness to. As for the Puyallup hertz, Mistakes can be made, i understand that, and I just wish the company would actually act like they care to fix it. read more

negative 4 stars is what i give them. i'm warning you now. do not rent a car from hertz in auburn at 12405 locksley lane!!!!!!!!!!! 1. the car will not be ready, even though it's pre-paid!! 2. the staff will not care at all, in fact he will mock you. 3. the cars are filthy, windows never washed. months of filth! had to scrub them inside so i could see out. 4. they will over hold your money in your bank account and help themselves to your funds whenever they feel like it. 5. giving a terrible survey before you even know they are going to zap your bank account doesn't help at all as i got no response. 6. calling customer support is just as bad. don at cust. serv. is very rude and won't listen to what your saying and keeps cutting you off. when he realized i was probably going to give him a bad survey as well, he bypassed the survey and hung up on me so i couldn't give the bad survey. 7. lilly a supervisor from customer service is just as rude as all the others. 8. i have now had to close my bank account since they helped themselves to my funds. i literally can go on and on and on about how horrible my experience with the auburn and corporate hertz was!!!!!!!! i'm seriously warning you, don't go there, you will be sorry!!!!!!!!!!!! read more