I totally detest this location due to their inept apathetic ways and how Corporate just goes along…read morewith whatever they are doing at this place. Cameron is supposedly the manager I spoke with to correct the issue of being overcharged. Enterprise has never charged for spouses since I've been dealing with them in 1999. Yeah, they were the first to allow underage drivers but never have I ever seen this crap.

Dustin and John were amazing representatives! They were patient, knowledgeable, and very helpful…read more Even when I lost the keys they called and made the swap super easy. Overall amazing group of guys here!

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

This is a horrible person/company. I entered into a written agreement with this person/company to…read morerent out my vehicle. My car was damaged beyond repair while in their custody. Per the contract, they are responsible for costs related to damage caused during rentals. Despite this, they refused to take responsibility and continued to delay and deflect instead of handling the matter professionally. Based on my experience with accountability and customer service, I would advise others not to work with them.

From the owner: We specialize in affordable, reliable economy car rentals for rideshare and delivery drivers in the…read moreChicagoland area. At DoubleRRentals, we make it easy to get on the road and start earning—no credit checks, no deposit required. All of our vehicles are fuel-efficient, well-maintained, and ready for work. Whether you’re driving for Uber, Lyft, DoorDash, or Instacart, we’ve got your back with weekly rental options and fast, friendly support.

We tried Enterprise and I cannot recommend it. There's straight up fraud going on in some cases…read moresuch as how they categorize their cars. Then, there's rarely any available inventory. Instead, you have to gamble on whatever just came in just before you arrived. In my case it was cars with bad brakes, smells, etc., which nearly killed me several times in the handful of times a vehicle was rented. Then, a complete tire blowout happened because the car they gave me when I showed up, had some undercarriage damage which pressed the front left tire against something which shredded the tire. Luckily I had decided to get off the highway and travel a less busy road otherwise I'd probably be dead. After paying close to $400 for a tow and a new tire out of pocket even though I paid for the insurance, the mechanic told me any new tires would keep shredding shortly after I hit the road because of the undercarriage damage. I had to then drive 4 hours to the nearest Enterprise because only the small spare tire would work without issue and we're only allowed to drive at best 10-15 mph on it. Thankfully I made it a few minutes before they closed otherwise I would've been stuck in the middle of nowhere. I was told by Enterprise that I would get reimbursed. When I got back to this location I told them, they ignored what I said and closed out the contract anyway. I reminded them and was told since the contract was closed, they'd have to manually do things by working with their accountant or whatever. I sent them an email with my receipts as requested and never heard back. Followed up several times and no response. Not to mention, they never brought up their subscription program even though we spent well over $2k renting within two weeks from them. For something like $1500 we could've gotten unlimited rentals for the entire month. The insurance is also shady. The main one you purchase doesn't cover tire issues unless it's related to a crash so if you pop a tire you're screwed. You have to buy the roadside assistance option just to cover tires and possibly undercarriage damage from single vehicle crashes which comes across as a malicious scam. Don't rent cars from Enterprise, especially this location. It seems they don't care if you could've died from their crappy cars as long as they get your money. Good luck because $400 pocketed from greed is gonna net you thousands, maybe tens of thousands in losses.

I had to rent a car for a few days due to my car being in the shop - everybody here I worked with…read moreand spoke to on the phone were very kind, helpful, and knowledgeable! I would rent from here again if I ever need to!

Rented from the Oak Lawn, IL location and unfortunately had a very poor experience. Shortly after…read moreleaving the lot, warning messages appeared for "low key fob battery" and "change oil soon." The Dodge Durango later overheated and leaked fluid into my driveway, requiring a tow and vehicle exchange while I was out of town. Thankfully, the Enterprise team in Lee's Summit, MO was extremely helpful and accommodating during the exchange process. What was most disappointing was the lack of follow-up and accountability from the Oak Lawn location. After returning the replacement vehicle, I was immediately met with accusations about damage to the exchange vehicle instead of any acknowledgment or concern about the original Durango overheating. I ultimately had to coordinate communication between branches myself to help resolve the issue. Problems happen, but customer service and accountability matter. Oak Lawn needs improvement in communication, professionalism, and handling customer concerns -- especially when safety and vehicle maintenance issues are involved.

If I could I rate it "0" I WOULD. I called and got confirmation of a car rental from location on…read moreSouthwest hwy. My mother is dying in hospital 70 miles away. I rented car to see her and talk to her doctor. This location was to pick me up to go to office and complete paperwork. I was told to call at 10am for noon pickup. I did and they said they were on their way. They never showed up or even called. Now they're lying saying there was no confirmation. Why is it I have number they gave me. DO NOT RENT FROM THIS LOCATION ON SOUTHWEST HIGHWAY OR YOU'LL BE WAITING FOR CAR THAT NEVER SHOWS UP.

I was in Chicago for a convention, and wanted to get out of town for a day. I rented a car at this…read moreEnterprise location in the Hilton Garden Inn garage in the The Loop. I was very impressed by the customer service, especially by Austin. I usually rent from Enterprise because I have had good experiences with them. Even though there was a problem with my rental car,, this was no exception. As I drove north out of the city, I realized the car I received did not have functioning air-conditioning. We were experiencing warm weather, so this was a problem, but not a crippling one. Customer service agent Austin was very responsive when I called. We agreed on the amount of money he would take off the bill, and I feel they made it right. I did not want to return to downtown Chicago to try and replace the car, so at the end of the day, I was a satisfied customer. I would use this location again, as it has a good after-hours return policy.

I got into an accident and while the employees were nice the service was extremely slow. I made an…read moreappointment for 8am and by 10am I went home because they still didn't have any cars available. When I went back to get a car they still didn't have anything available for me that was fully covered by insurance and equivalent to the car I drive. I didn't understand the point of making an appointment if I was going to be waiting all day. I didn't get into a car until 1pm.

I'm a gold member and yet this will likely be the last time I rent with Hertz. At initial check in…read morethey were friendly, but when I got in the car, I noticed it smelled severely of air freshener. I assumed this was just related to the cleaning and was exhausted after a long day, so took the car into the city where I was staying. Didn't end up driving at the next day, but the day after I got in and noticed a severe cigarette sent and a cigarette burn on the driver side seat. In addition, the cigarette or small storage area in the console was sticky and dirty, and the cover for the back storage area was obviously from a different vehicle, did not fit, and took up a large portion of the rearview mirror space. None of this had been noted prior to renting the Car. I stopped at three Hertz locations and was told they did not have any cars that I could trade out for. RJ with reservations told me these locations would have cars, but said he couldn't reserve any for me and couldn't make any promises. Elijah at the State Street Chicago location walked away from me, after telling me there were no cars and did not offer any type of support or even a phone number to call for assistance. Larry at Midway location (again, where I was told cars were available on the phone) told me there was nothing for me and would hardly even make eye contact. He also mentioned that it was Saturday so I shouldn't really expect anything and that there wasn't really any customer service or manager available. When I asked about options, he just handed me the customer service booklet and again ignored any further questions that I had. Overall, I spent half a day trying to figure this out and still got nowhere. I spent over an hour on hold with no one even picking up the phone just calling and dialing multiple locations without getting any assistance. Extremely disappointed with the customer service experience even with gold status!

Stuck here at the Chicago airport with no car. Made our reservation over a week ago. So…read moredisappointed. Pay more for better service and here we stuck with no car.... Shame on you Hertz...

I had a great experience here. They were helpful, professional and fast. They helped me get a car I…read morewas comfortable with and dealt with my insurance company for me. I'll definitely use them again.

Love this enterprise! I was only supposed to have my car a few days. But they called me every…read moremorning to confirm my extension because I'm so busy I would forget! But they are awesome and very helpful!