They came to help me out when the State Farm adjuster took over two weeks to come appraise my…read moreauto; it was in a horrible accident;( They cut off helping me when their coverage ended; even knowing I had no transportation;( I lost nearly two weeks dué to their lack of coming and appraising my car;( That's how they treated a senior who trusted their insurance company. I'll NEVER TRUST THEM. Thank you "Wakefield Enterprise Staff" for your care and comfort and outstanding service. Thank you for helping a stranded senior lady, in a new state, without transportation!

zero stars!! After being hit by a tow truck, having my car in the body shop and dealing with…read moreinsurance and rentals a week before Christmas...to say I was stressed...yeah. I am across the street from the Saugus location, very convenient. I called as early as 9 am to get a rental, I went through all the information and told I would be contacted. First off I thought they were dropping it off, turns out the guy was alone that day in the office and couldn't. I got a call at 3:30 asking "if I was ready?" Ready for what? we hadn't had a conversation yet on time. He asked about 4:45 then. I agreed. Now, I called at 9 in the morning and when I called I had asked for a smaller vehicle but when I went there, all they had was a huge SUV. I was at the point of tears and told him this was ridiculous and that it's been all day and the Malden location wasn't open that early when I drop my car off in the morning at the body shop. I told him this has been an absolute NIGHTMARE he said that's all he had for a car and that he was closing. So now it's dark and I'm on the side of rte 1 with a bad day and still no rental. Now I decided to do it online, you can pick the car and I can make sure I get a compact car. Instead I got a call from Jackson at the Saugus location letting me know he has no cars and if he did that he wouldn't rent to me. REALLY?? Why? if you can't deal with upset customers then you shouldn't be in the field that deals with customer. it's disgusting how I was treated and he should be FIRE. Don't go to Jackson in the Saugus location

This location is kinda weird, man. Like, it's not difficult to find or anything like that…read more Simultaneously though, the parking lot is hella tiny; which means there's ostensibly no convenient parking for customers. Basically your options are.. A.) Park in the fenced area out back and hope your ride doesn't get towed or.. B.) Park awkwardly in front of their other parked rentals and (you guessed it) hope your ride doesn't get towed. Parking anomalies aside however, Enterprise is still commodious as ever when it comes to booking a rental in a crunch. In this instance, I was having some customization work being done on my car in Stoneham. Apropos, I called upon their Wakefield location because I also needed a ride from Stoneham to their office. Luckily for me, Enterprise was more than happy to oblige. They even gave me a ride back to my original pickup spot after recompensing the rental. Fancy that! All the usual accommodations one comes to expect from Enterprise are alive and present here as well. Turn your rental in ahead of the scheduled time or date? You get a partial refund and only pay for the actual time the car was used. Just be sure to bring it back with equal to or more fuel than it had upon pickup. The staff here are super cool and chill, too. I'd certainly do business with them again if my particular circumstances required it. With that, I'm giving Enterprise in Wakefield 5 cramp but findable parking lots out of 5.

We had confirmation of rental from Costco Travel. We took taxi from Boston Cruise Port to Wakefield…read morefor $60. Received voicemail from Michael 5 minutes before arrival in Wakefield saying "do not come, we don't have car for you!" I said we're coming to talk about this. He said he'd call police if we came. This was the worst business experience of my life. For the first time, I feel compelled to alert the world on Yelp!

Jay at Enterprise Danvers was so kind and helpful! I definitely recommend their services!read more

I had a very pleasant and relaxing rental experience with this location. It was so much easier…read morerenting from this smaller shop than at the busy airport. The agent took time to sit in the car with me to make sure my phone connected to Apple Play and which map app worked, I tested the windshield wipers since it was raining and it squeaked so he cleaned up a different car for me quickly, I could make sure mirrors adjusted to my height. He answered all my questions and never rushed me. We were able to sit down to process the forms and pay which was more comfortable than standing at a counter and gave me a little more time to acclimate to the vehicle. The website said it doesn't allow afterhours dropoff but they said it does which was quite a relief since I wasn't sure if I'd make it back before 6pm. Afterhours Dropoff was super easy and my receipt the next morning showed that I was only charged through the dropoff day and not the next morning when their office opened. Everyone in the office was nice. Location is easy to find and drive to.

This place is so incompetent! No one is ever available to help you when you arrive. The same…read moreemployee does the car cleaning and the reservations, so you have wait for each car to be cleaned before you can even pick up your rental. They don't care about customer service at all.

Every step of this rental process was more difficult than it should have been. Poor customer…read moreservice, I would say poor communication but there was absolutely no communication on their end what so ever. It was a lot of guessing on my end. Even when I tried to communicate and verify each step prior, the phone was either never picked up, or when I finally did reach a representative, I was given incorrect information. I appreciated a ride was provided to and from the location but every step of the entire rental was quite the process when it should not have been. Called ahead to verify the price and was given false information from multiple sources and was charged significantly more in the end. When waiting for a pick up ride, was expecting a Hertz car to arrive so I waited 30 or so minutes past the scheduled pick up time looking for one. Finally an unmarked car was who picked me up, with no sticker, no sign, with someone who was not wearing any Hertz shirt or Hertz lanyard or any sign of employment. No vehicle make, model, or license plate was given to me so I was not told what to look for either. When dropping off the rental, was not instructed at all on how to do so, even after calling and asking on how to do so. Had to guess on how, and then was called multiple times afterward being told I had done it wrong even though no instructions were given at any point. Even when I had a scheduled pick up time, still had to wait 30-40 minutes at Hertz when I was only the second customer there and that was after already waiting 30 minutes to find the unmarked car to pick me up. Phone is hardly ever picked up and automated phone system difficult to navigate. Disappointing all together

DO NOT RENT HERE for UBER Over a 5+ week period I was given…read more6 different cars that were broken in some way and were not road safe. This location should be shut down and has been reported to the BBB, MA Attorney General's Office and MASS DOT. This location will not help you with refunds or in getting you the car you need, Avis customer service on the phone or online will not help you either. As you can see here by the review which I wish I head read before going ... they don't give a fuq about fixing the issues they have.

When someone is here customer service is good. They do care about the customer and try to make sure…read morethe reservation is correct. I've been here on multiple occasions where no one is in the office. Doors unlocked, no "be back soon" sign. No one answering the phone. I needed to extend a rental and waited almost 20min for someone to come into the office. Completely empty office with lots of car keys, computer equipment, some nice wireless cameras just laying around. Nice people, just need to be more concerned about helping the customer and not having all 3 people ignoring the desk.

Great to work with. Owner and staff very nice. SUV was clean and well maintained. Will definitely…read more rent from them again

I highly recommend renting a car from Cesar! If you just need a reliable, clean car to drive for a…read morewhile, you can't beat Bargain. Cesar rents his cars for a fraction of the price of places like Enterprise. The cars are older, have a few dings but they are reliable cars. i rented last year from him for 6 weeks last year and 6 weeks this year after having some car issues. Cesar is just the nicest man and will work with you. He has various locations to pick up and return cars in the Merrimack Valley. You can pick up in one location and leave it at another location. Cesar has been so good to me. I can't even begin to tell you how kind this man has been to me. Lisa Doran

This was a great experience. The agent was helpful. He found the quickest was for me to get from…read morethe airport to the dealer. The price, even with transport to the dealer was considerably less than anything at the airport, Plus we had a full size! The dealership is the cleanest I have ever seen. We were treated with the greatest respect from start to finish. Skip the airport fees and talk with Bonnell before you rent elsewhere.

From the owner: Bonnell Ford Rentals for all your needs. Best rates in town. Family coming into town, planning a…read moretrip out of town, car being serviced? Give us a call and we will provide your next rental at a discount. We only carry newer model Ford vehicles for your use. We will even work with your insurance company for your car replacement needs. Pick up trucks also available.

Always helpful. Good clean cars. Professional. Is willing to work with you. Great service.read more

l needed to rent a car at the last minute and although they didn't have the small car I needed,…read morethey went way out of their way to help. I am hoping still to rent through them - the customer service is as fantastic as their rates.