Extremely disappointed with my experience. I had a confirmed reservation and even received a…read moreconfirmation email before taking an Uber to this location. When I arrived, I was told they had no cars available. They claimed they had tried to contact me, but I never received any communication. A confirmed reservation should actually mean a vehicle is available. This was a complete waste of my time and money, and I wouldn't recommend this location.

BIGGEST SCAM OUT THERE! I've had a reservation for weeks and then they call me the day I'm flying…read morein to tell me they don't have any cars!?!? WTF IS THAT!?!? Not even bait and switch. Just bait and provide NOTHING. Shame on you!!!

Best truck rental in green country! Always fast and courteous service with a smile…read more Last weekend was my third and best rental yet, a 16' Penske with a liftgate. I returned with 5 minutes left with half a tank of diesel prepared to pay the penalty rate because the closest 3 QuikTrips either did not have diesel or the diesel pumps were broken. He graciously sent me back out to a known good QuikTrip and saved me over $70 without penalizing my lateness. I won't go anywhere else for my next rental!!!

Absolutely do not use, blamed us for a sagging door, was absolutely not our fault it wasn't even…read morechecked before we took it, never made contact with us decided to charge our account $150.00 more.

After another Avis location failed to produce the reserved for an SUV for an out-of-state…read moreThanksgiving trip, we reserved and prepaid another one with this location. We arrived to find that the promised vehicle was not available. The only two car options were nothing close, but we settled for the KIA Sportage (lower level car but no reduction in rental charge). During our trip, we experienced both steering and tire issues with this car. When we attempted to contact Customer Service, their automated system put us in an endless "loop" that never allowed us to reach someone to help us resolve our issues. We had no choice but to forge on, wrangling a drifting car and stopping to address tire pressure drops. Then, to add insult to injury, we had problems starting the engine as we embarked on the final leg of our trip. It was disconcerting, to say the least. When I returned the vehicle and shared our experience, the attendant's response was that the issues were not their responsibility...the cars are maintained at the airport, and this location gets what they are given. The utter disregard for the safety of customers is very disappointing. Avis, and especially this location, will no longer be a consideration as we seek a future rental for one of our frequent excursions. If you are shopping for a quality car rental experience, scroll on and avoid the risk associated with folks who couldn't care less.

Tia gave the absolute BEST customer service! Make sure you use her for your car rentals in Tulsa!read more

My mom needed a way to bring her 40 lb power wheelchair (Pride jazzy carbon) in and out of her car…read moreeasily, without having to rely on having somebody else with her. We initially tried to have a local shop look into the Speedy Lift (which we saw online), but they didn't think it work based on their past experience with installs of this product on Tesla Model X. My husband found YouTube videos by Mobility One showing the exact solution that we needed (Speedy Lift by Adapt Solutions & the Asento seat lift). He reached out to William to get more information, and I must say that this process went very smoothly. We are in CA, William is in Oklahoma. We shipped the car to him, and he was able to complete the install in less than a week. It took longer to ship the car than to get William's part done! We loved the product, and William and his team are professional, skilled, and easy to communicate with. Also, my mom also is super impressed with how easy the lift is to use, and she is thankful that she can now have more autonomy when going out and doing her errands. I highly recommend going to Mobility One for ADA accessibility needs, whether it is for the same product or another, he will get the job done and help you find a solution that works for you.

Awesome group of people, friendly, knowledgeable and very professional! I highly recommend them to…read moreanyone that needs modifications to their vehicle!

AWFUL customer service from Enterprise on Mingo! Michael, the manager at the Tulsa Mingo location,…read moreand his helper Lee, have cost Enterprise another customer, maybe more with this accurate review. A reservation had been made during a lengthy call with a foreign located call center on a Wednesday. Michael from Enterprise on Mingo calls four days later on a Saturday morning at 11:30 ( 30 minutes prior to branch locations closing) to inform me I would need to make another reservation somewhere else because the body shop doing repairs, about 5 miles from Mingo, was outside of his "service" area. Michael and Lee offered no further assistance. The call center reservation was a waste of time. Michael on Mingo should have contacted me much earlier! Customer service is an abstract concept at this location. FWIW, I'll be sharing this experience with my insurance and the body shop.

Our visit was great! Everytime we go to Chicago, we always come here to snag a rental for a great…read morerate. This visit was special. We reserved a standard full size car but we were upgraded to a luxury vehicle!!! This Audi Q3 was a dream! It was like driving on ice! The upgrade was at no extra cost and it sure surely took us for a surprise. Ian was working the lot that morning and he was incredible! He took great care of us and answered all of our questions and showed us the specs of the car. Thank you!

Jaycob took great care at both pickup and return. This site doesn't have the typical emeral aisle…read moreand executive self selection but the staff are always helpful. Their attitude makes the lack of that convenience far less of an issue. Thanks to them!

Possibly, no, definitely the worst national car location in the country. Constantly sold out of…read morecars, very very poor customer service, does not ever answer phone, and most importantly, half the cars have high mileage compared to other locations. Why does this matter? Because they dont take care of them. Never rented from this location that there wasn't something. Last time, it was that they didn't replace the tires on an suv, (definitely check the tires) and had a blowout. Not a fluke, just thousands of miles past their service life. Scary, but typical. But if you must book here, like me, do so very far in advance, because they don't have enough cars for the location.

After going to Avis with a rental and then they said they couldn't find it that we needed to go…read moresomewhere else we happen to come across enterprise which got us a car the same day and they were so friendly and helpful. I definitely recommend going here first before anywhere else!

Gave me a piece of junk. Nowhere comparable to my wrecked vehicle that wasn't my fault. They lied…read moreto me telling me I'd have something by 2pm.

four days before my trip I received an email that they were ready for me to come to Dallas and were…read morelooking forward to seeing me. Three hours later on the same day I received an email saying that my car had been overbooked and my reservation was being canceled. I had booked my reservation over one month in advance however. When I did get hold of customer service they were defensive and had no explanation other than to tell me that they no longer had something available and they had given me 4 days notice which was acceptable time for me to find a replacement. Obviously they had not consulted me about my own calendar before making this assumption.

I will never, ever use these people again. At first I was so excited that I found a car rental…read moreplace that would take my pre-paid debit card with the verification that I could provide. The rental went off without any snags, I even got upgraded for free. However, it has been nothing but a nightmare since I returned the car. I put down a deposit - like you do - and I got a receipt that it was returned to me. I have not seen a penny of that returned deposit, every time I call customer service and reach someone I get the run around. No one is owning up to whether or not they fully processed the refund, and while I was informed it would be up to 28 days before I got it back, it has now been a month and almost a week and I still have not seen that deposit money returned. The guy who answers for their customer service sounds like he's tweaking on something, and he acts like it also. Getting you into a car is hassle free, getting you back the money you rightfully deserve because you followed every rule and returned the car completely in tact - a nightmare.

Had reservation with Hertz/Dollar in Tulsa. Plane scheduled to land 7/14 at 12:35 am. It landed at…read more12:18 am. Went to the Hertz office and they were closed. Guess they close when they feel like it.

Arrived at the airport and decided to do the online check in as prompted from my text as it says,…read more "to save time". Took a picture of front and back of my license and added my home address. Check in complete- please proceed to the Hertz counter. When we arrived at the Hertz counter (which is the farthest one away in the garage ) the woman was rude. I politely said hello and my name, and she just snapped I need your license! I said I already did the online check in, she said again I need your license! Okay, no problem. She said I need a credit card for a $200.00 hold, put it in the machine. I did and she starts typing in the computer. She asks if I want the extra insurance and if I want to pre pay for gas - no thank you. She said your car is number 14 over there! I asked what kind of car I was given and she finally told me. No thank you, goodbye, nothing. The car was a 2024 Nissan Rogue and drove great with plenty of room. However, the car was completely out of windshield fluid and the front seats were all stained. You would think with a brand new car they would have it detailed to keep it looking good for customers. When we returned the car at the airport, I mentioned the windshield fluid and the man said yeah they are supposed to fill that up when they wash the car .... I now know why the reviews are so bad. Rude customer service and no one does their job. We usually use Enterprise when we rent a vehicle, but decided to give Hertz a try. Well, goodbye Hertz, we are returning to Enterprise!

I don't usually leave negative reviews, but in this case I feel it's warranted…read more First, I made my reservation through a third-party booking platform, not directly with Avis or Budget. When I arrived at the Broken Arrow location, the employee at the counter greeted me with a negative attitude. There was no welcome or professional customer service. She immediately told me that "last-minute reservations are having problems," but never explained what those problems were. Another employee then assisted me and informed me that the only vehicle available was a 5-passenger SUV, even though I had reserved a 7-passenger vehicle. I was also told that the insurance I had purchased through the third-party booking platform would not be accepted, and that I would have to pay more than $300 in additional charges to rent the vehicle. I asked if I could speak with the manager, but I was told the manager was not at the location and that even if they were, they would tell me the same thing and would not be able to help. I completely understand that every business is in business to make a profit. However, speaking negatively about third-party companies that partner with your business and leaving customers with no reasonable solution is not the level of professionalism I expect. More importantly, customer service should always be a priority. Employees who interact with customers represent the company, and a respectful, helpful attitude can make all the difference. As customers, we pay for a service and expect to be treated with courtesy and professionalism. Without customers, no business can succeed. If you're reading this review, I recommend confirming all the details of your reservation directly with this location before arriving to avoid the frustrating experience that I had.

Customer service. Unable to rent car overbooked what they had, very rude and hostile towards my…read morewife. No notice given about not having inventory, lack of compassion about wasting time and money to get there to try and pick up a vehicle. Don't bother with this place