Our server was very nice and efficient. I can't remember his name, I apologize but he was tall, dark hair, and tattoos. You are the reason I gave any stars at all, so thank you for being nice. The food was okay. It was nice it all came out at once. The music was pretty loud but it is a sports bar so it's fine. Now for the issues: two different people brought out our food. They each stood on each end of the table yelling what they had for us to claim at the same time, and one of them was yelling the wrong sauces so everyone was confused but they acted like it was our fault. We got that straightened out and all that was left was two chicken sandwhiches for my mom and 12yr old. The gentleman asked my 12 yr old if he got wedges. My son wasn't sure what he said so he just said he got a chicken sandwhich. The server sounded annoyed and said "pickles or no pickles", with annoyance. I spoke up and told him they need to stop yelling over eachother and be organized and this wouldn't be an issue. Of course, he blamed everyone else and left our table then went to the manager and anyone else he could find to tell them how "mean". I was to him. The manager then avoided coming to our table. Great leadership. When we left, the manager was near the front door and booked it to the back so we didn't talk to him (yes, i watched him spot us then scurry back there). Either way, poorly handled. If there is an issue, the manager should be going to those people and checking in, after all, you make the living you make to take care of things like this but customer service has gone hill everywhere. We didn't ask for free food or discounts. We don't need that. But this location needs to step up especially since they have such low reviews on yelp. I'm clearly not the only one that thinks this. read more

I was having a company party for one of my clients and ending up having to help run to grab money for them. We returned and were informed that we had to go pay at the counter where pick ups were placed. The worker at that station, Maddy, came over extremely visibly frustrated and rushed so we patiently waited. My team member had informed her of needing to pay the bill, in which she snatched it and sped over with no communication. We waited and she didn't return for about 6 minutes. Another worker came over and we then asked on the status and if my client was good for their bill. She (Maddy) ended up coming over, still appearing to have an attitude, and interjected saying "I ALREADY GAVE IT TO ASHLEY". My team member then asked if everything was good in which Maddy proceeded to scream "THE RECEIPT HAS ALREADY BEEN GIVEN TO HER" in front of everyone in the restaurant. Extremely embarrassing. My team member was red and did not engage with her anymore. She then didn't enter my personal order correctly and rushed through it. I spoke with a manager while she was there and her behavior was completely unacceptable. She was very very rude and we will not be having our parties there anymore. Not matter if you're having a bad day, you don't take it out on customers asking you a simple question in regard to their funds. Ashley, our server, however was AMAZING! Moral of the story: don't be a Crabby Maddy. If you hate your job or life, unfortunately that's a you problem. read more

Madison was our server and was friendly. We stopped by for a drink and had an appetizer. Nice break after a long day of mowing. The Moscow mule was nice and cold and the strawberry margarita hit the spot. Mozzarella sticks were cheesy. Good break. read more

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Wow! Read the room corporate 2.4 stars and dropping. Honestly the place has never been great but the area is hard pressed for anything good. Service was slow and sloppy. Was overcharged. The food was overdone - burnt and tasted liked it. Dirty floors, bathrooms were like a truck Overall just a place I'd never go again hit on occasion do only because of location. Zero star. Like hey manager how about some effort on quality control? Wth. I'm guessing corporate under pays so much no one here remotely gives a duck. Love to see a decent place here, this franchise has unfortunately run-its-course. read more

First round of drinks- 8 out of 8 cups were empty for 10+ minutes while our waitress, Billie was walking past our table countless times not acknowledging us. 7/8 people got food. First 2 plates took about 25-30min to come out. Those 2 finished their food then 3 plates came out 20 or so minutes later. The 3 finished Their food then another 20-30 minutes later the last 2 plates came out. I got 10 boneless BBQ wings. I only got 9 and they were cold by the time they got to the table. The last 2 plates to come out I seen sitting on the counter waiting to come out, we had to ask Billie to check on the food and sure enough it was waiting to be taken out. We ended up asking a different waiter for a few refills. To Billie- we were trying to be respectful at the start, when you started giving us some attitude and making us ask for refills and to check on food we got upset. Im sure you've heard of the "teens don't tip". We don't tip because we get treated like that before you even know what we plan on tipping you. So your 0$ tip on a $200 maybe $300 something dollar ticket in total was on you. read more

My friend told me this place was the best ever but to be honest this place was everything but good. Service was horrible I had an empty drink for 20 plus minutes then I get my food and it's drier than a popcorn fart. I'm like how can it possibly taste this bad and why is this even a restaurant. read more

came in with my boyfriend and our 4 kids! took us 40 min to get our food! it was all completely cold! we all ordered wings! being first day of March madness, they should have staffed better! I seen 7 tables get up and walk out because the food was taking so long! do better. staff better. no accommodation were offered or made! I had to pick one star cuz it wouldn't let me post without a 1 start read more

Trash service and food is rishrag. Everytime i go here i regret it. These service girls dont have a clue. Dont bother tiping, they would know any difference in service. Take out doesnt help either. They forgot all sorts of options ordered. read more

I asked my server to put the hockey game on, she completed it for us very respectfully and quickly. Several moments later THE BARTENDER CHANGES the game for "Mexican soccer league" and Women's soccer.. WOMENS SOCCER! Server was phenomenal, the choice of TV usage, despicable. read more

Buffalo Wild Wings - American Near Me - Council Bluffs, Iowa

Buffalo Wild Wings In council bluffs is unsafe. My family chose to eat there today 10/5/24 for lunch. Our beverages were served timely but our food took extraordinarily long. The restaurant was about 1/3 full. I counted 15 tables full when we got there between the indoor and outdoor seating (I have a habit of counting tables when i can). All of Our late food was cold when it arrived, But most interestingly, a manager gave our food to a different table at first. We watched it happen. Our server then came out and took our food away from that table and gave it to us. I was absolutely gobsmacked!!! When I asked her if she had actually done what I just saw her do, she assured me that "they didn't touch it". Mind.... Totally blown. The same "manager" who gave our food to the wrong table then came out much later to tell us that she was having our food remade and that we could keep the food that we had gotten. I told her that I didn't want more food anymore than I wanted the cold recycled food on my table, I just wanted those items removed from our bill and I wanted to leave. I was again gobsmacked at this "manager". Who was obtuse and confrontational throughout our interaction. She clearly thought that I was overreacting to what she considered to be a series of little mistakes and kept repeating "everybody makes mistakes." Unreal. The waitress then (much later) came back and told me that the manager had removed just two items (when in fact all the food had been served cold). The "manager" (at this point I use that word VERY loosely) never came back to apologize or try to make things right. When we left, the restaurant was still about 1/3 full. I counted 17 tables. They were not busy. Just staggeringly incompetent. My concern and the reason for this review is that if this is the diligence and respect the front of house staff and "management" have for food safety and customer service, there is a 0.0% chance that the back of house folks are preparing food in a safe and sanitary manner. To eat at this restaurant is to roll the dice with one's own health and safety. STAY AWAY FROM BUFFALO WILD WINGS IN COUNCIL BLUFFS IOWA!!! Scott rexroat read more

I ordered hot wings each one had 1 drop of hot sauce!!!!!! service was ok! ambiance ok!

Absolutely horrible service. I was greeted and seated promptly which was nice as there was plenty of seating. Unfortunately after sitting at my table for around 10 mins the only service I received was a waiter bumping into me so hard I hit the table hard with my stomach. Abysmal service, I left and won't be back! Hopefully you'll have a better experience than me if you go. If I could give them zero stars I would. read more

We were promptly seated. Our waitress took our drink order, then gave us a few minutes to look over the menu. My husband ordered the brisket burger, I ordered the tot nachos and we shared some boneless wings. Our waitress informed us we would not get our food all at once. That they would bring us each plate when it was finished. My husband received his first, then about 5 minutes later the wings, then a few later I received mine. They tasted pretty good. Nothing spectacular. We definitely want to return to try a few other things that looked good on the menu read more

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Best customer service I've had in a LONG time!!! We had our basketball team (10 boys) plus 3 adults and we were in and out in an hour! All oversee were correct and our drinks never emptied! Best BWW I've been to in a long time! read more

The customer service here was horrible and the food as well! The food didn't come out all at once! We have to wait 10mins in between each meal. Oh and when it did come out the burgers bacon was burnt/ hard, the fries were stale and cold. read more

Mango habanero wings are so good! I love the heat and tried a drink that tasted like cream soda. We enjoyed ourselves! read more

Buffalo Wild Wings - Cream soda tasting drink - American Near Me - Council Bluffs, Iowa

This place was your average Buffalo wild wings. When you walk in, there's a huge dining area with a lot of seating in the bar area, which leaves you with a number of options for individual parties or large groups. The weight staff and Bartender were very friendly and assist me with everything that I requested. The food came out pretty quickly, and was hot, which is always a plus when going for some wings. read more

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After staying away for a long time due to having a horrible experience the last few times ( as you can see in my previous reviews) I decided to order online for pickup thinking how hard could that be. Showed up a few minutes later than the expected time it was supposed to be ready and they were still not working on it. The entire staff seemed frazzled and upset and they all knew they were horribly behind. This will probably be the last review and the last time I ever come to this place and I know I've said that before but it's just not worth it stay away at all costs. read more

mark was great thank you for the awesome service will definitely be coming back here more often when I come into town

I went to this B-Dubs a month ago with a couple friends and the experience was okay. Every time my friends, (gf and bf), go to this B-Dubs, they seem to have some sort of issue so I was a tad pessimistic going in. The waitress was nice and took our orders. One of my friends and I ordered the same thing but his chicken tenders looked bigger, better, and generally completely different. My chicken tenders were sad and a tad pathetic. So the consistency was completely off. And it was a tad expensive for the tenders. Overall, prior to this visit, I haven't been to a Buffalo Wild Wings in probably ten years and it will probably be another ten years before I make the mistake of going back. read more

I placed an order via Uber Eats for a number of hot wings as well as an order of buffalo chicken mac & cheese. Upon receiving my order and inspecting the food containers it became obvious that portions for the Buffalo chicken mac & cheese was simply not going to be satisfying. Let's face it, macaroni and cheese are two staples of a kitchen pantry that are the least expensive items to manufacture as well as supply. And to charge $12 (entrée price point) for what such a limited portion just does not make sense to me, never mind that it was basically pasta and chopped chicken pieces and maybe a tiny bit of cheese flavoring. Update: In speaking with management I am told that these portions are pre-determined/pre-measured by corporate. I understand that other companies (Dennys) now actually counts how many pieces of each item that goes on a plate, which is why I no longer give them my business. Too many organizations are overdoing it to "save their own bottom line" but offers no bang for your buck or any satiation for your hunger. The manager was kind enough to offer a certificate in the mail for an order of the same item to be used in the future. I wasn't looking to be compensated for anything but it is a nice gesture. read more

Buffalo Wild Wings - Buffalo chicken Mac and cheese - American Near Me - Council Bluffs, Iowa

Walked in, stood there several minutes while 5 employees were all gathered around the podium ignoring that i was standing there. Got seated. Drinks were quick to come. Ordered an appetizer that came hot about 10 minutes later. At that time i ordered 20 plain wings with sauce on the side. Within 5 minutes the wings were out which immediately told me i just received wings that have been sitting in a warmer and were not cooked fresh. And you could tell by the taste they were tough and tasted old. Should of said something about them but i knew that bww quality of food has considerably gone down hill the last several years. Use be a good fun good place to go. Wont be back. Only there because of gift card. Better wings at dominos. read more

Minh is a POS. The food is good I come here a lot. The service is much better than the food of course. I always leave a fat tip bc the people there, the servers, are typically very nice. Sadly, one bite into my ice cream and a sip into my water their annoying employees sat by us and wouldn't stop laughing and talking shit. I wish I could've left a cash tip (no more money towards that shitty location ofc) but all I had was a card. One day if I see him on the street I'll hand him a 20$ bill or something. Grow up. Why are 18-19 year olds behaving like I should be. Laughable. And I hope they got my plates. Minh is a POS read more

We came on a Friday for a birthday celebration where everyone could get something they liked. The food came out as soon as it was ready to ensure that everyone got their food piping hot. I was impressed that some of the wings were breading free. The service was great and everyone left full and happy. read more

My appetizer was hot and my wings and fries were delicious! I'm a huge Bloody Mary fan, and unfortunately my Bloody Mary wasn't very good (in my own personal taste), but other than that I had a great experience! If you like a spicy, very tomatoey Bloody Mary, than it would be perfect for your taste! read more

my friend ate her food with a knife because we weren't given a for even after asking for one. I did not receive half of the fries I ordered until I was leaving. read more

Stopped in for happy hour after work to grab a drink and an appetizer. The dinner rush hadn't started yet and so things were pretty slow and I got my food and drinks really quickly! They had new everything-but-the-bagel pretzel bites on the menu and they were delicious! read more

Buffalo Wild Wings - Everything But the Bagel Pretzel Bites with Beer Cheese and Honey Mustard - American Near Me - Council Bluffs, Iowa

I guiltily am obsessed with extremely hot wings and Buffalo Wild Wings is consistent with what they deliver. I'm of the opinion that this location does the best in the 10 mile radius of Omaha. Their service is always really friendly and on top of making sure that all of my needs are met. I personally enjoy eating alone and their servers do a great job of respecting my space and desire to be left alone to eat without hovering or bothering me too much. I go out of my way to come to this location instead of the locations that are closer to my work and home. read more

Got some takeout. Service was great (Abby I think) but our wings were worse than the food in solitary confinement. Where da sauce at, yo? I asked for half mild and half bbq. Got half bbq and half nasty bumhole crap. Also paid $1.50 apiece for ranches and they were the tiniest cups ever, 100% not a sufficient amount. 100% not satisfied wit u bdubz read more

The things one does for their children. Against my better judgement, we came to this God forsaken hole. I ordered the prime rib salad. How could they f this up? By putting what looked (and tasted) like 5 day old Alpo, that's how. Truly misersble experience. If you need a bite to eat, this is NOT the place to go. Scrounge up whatever Country Kitchen has in their dumpster...you'll enjoy your meal more. read more

Buffalo Wild Wings - Alpo Salad - American Near Me - Council Bluffs, Iowa

I gave a 1 star because I had to give something. It should be -1. The worst service ever. Not the waiters fault. After waiting 45 minutes we were told there was a large takeout order. Another 20 minutes passed then the manager came over to say he was sorry. He was short staffed. I told him I have worked in food service before. I know how it works. But there must be poor management if he can't run the restaurant side while doing the take out side. My son's sandwich was brought out - it looked like it had been sitting awhile and the fries were lukewarm. Still no wings. I told the manager we were leaving and not paying for anything. Once again BWW is a big fail. If you are that far behind, tell people there will be a wait. read more

Buffalo Wild Wings - Not busy in the restaurant. - American Near Me - Council Bluffs, Iowa

We ordered from door dash and when our food get to us, we didn't have our drinks, fries were old(not the door dashers fault either he got here in a good time) didn't get the right dressing for my salad, asked for no cheese on my wrap and got cheese on it, and got no silverware for my salad( at a hotel so I don't have any with me) read more

Blah, blah, Covid.....service here is HORRIBLE and gets worse everytime we come here. They're specialty is supposed to be wings and its always the thing that takes the longest to get. Avoid this place like it has Covid. read more

food came late and gave me resiet before food got there not happy at all probably not gonna go back

Had a great meal and beverages tonight at B Dubs. Our waiter Julian was Outstanding!! We will be back!

I haven't been to BWW in over a year. To this location probably two years. Was so excited to have lunch today. Attempted to order a basket of onion rings as an appetizer only to be told THIS location is only selling their onion rings in the "sampler". Which is double the price of a basket of onion rings. I asked and this is the managers of THIS store's decision to handle their "shortage to onion rings". Ridiculous to ask a customer to pay double just to get what you want. What is happening to customer service. So disappointed in the managemaent of this location read more

Dec 2 2017 - waited 35 minutes when told it would be 10 for a table for 6. Hors d'orves were delivered 5 minutes apart and drinks weren't kept fresh. Perhaps they were just too busy tonight. read more

Just two of us went for dinner. Got there about 5:30 to find the place about 1/3 full - not overly busy. Asked for a booth, but though 4 were open we were seated at a table. The waitress took our order in a timely fashion, but it took well over 20 minutes for the food to arrive - and our waitress wasn't the one to bring it. I said that we had ordered an appetizer, but since it had not come to just not bring it. 5 minutes later a "manager" came with the appetizer and said it would be "on the house," but it wasn't. We were billed for it, even though it came after the meal and after I said I didn't want it. The food was okay, but nothing special. Pretty typical of franchise food. Honestly though, the service was bad. The place was swarming with workers, but there appeared to be very little organization and nobody seemed to know what was going on. I'm not planning to go back. read more

Nothing like ordering a pick up order and getting home with someone else's order. Ordered online. So someone has a problem reading. No one is answering the phone. We live 20 mins away. Forget it. Terrible customer service. read more

Buffalo Wild Wings - What we got. What we ordered - American Near Me - Council Bluffs, Iowa

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If your last order is taken at 11:30pm then STATE THAT SOME WHERE!!!! OR JUST CLOSE AT 11:30 what a waste of time. My family just picked me up from the airport and brought me to eat to find out we can't. Ridiculous! Update your google maps!!!!!! read more