Horrible service we waited for over 10 minutes for someone to help us then we had to wait about 20 more minutes to clean our table while the server was in her phone and the had to wait about 10 minutes for someone to take our order..never coming here again horrible service!! read more

Don't go if you wana see NFL during baseball playoffs there were no baseball fans there and still would not put the audio on for Thursday night football.. read more

I am a regular at any Buffalo Wild Wings I love theyre Wings even with the price increase .... I know how busy it gets especially on the weekends every visits is usually pleasant and I do not complain whatsoever as I was a server for over 10 years I and know and understand how things are on this particular day I went last Sunday our server went to break and was told someone else would cover her tables well that didn't happen my son and I sat there for over 30 minutes without someone coming to check up on us the food was just dropped off and that was it I was pretty frustrated considering it wasn't that busy it was hot and there were plenty of other servers around I had to get up to pay, leaving a table unattended for so long well makes the whole dining experience horrible .... I walked out of there didn't even finish my food maybe it was a bad day but now I'll be visiting less frequently super disappointed read more

Buffalo Wild Wings - Michelada Traditional Wings blazin & mango habanero - Sports Bars Near Me - Gilroy, California

Terrible Service. Food takes forever to arrive and all came at completely different times, Food was cold too. Every time I come I remember why I hate coming here! read more

My first time here since it open, thank God I came when it wasn't busy, lunch time with no rush. MIRANDA WAS our server, great service loves they way she gave us the taste test of the sauces before hand, love all the sauces. My fav was the Mango Habanero, made me blow my nose lol, thank you read more

Buffalo Wild Wings - So good, sooo Hot - Sports Bars Near Me - Gilroy, California

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Will never order food from this location again. You guys really gave me my order with no sauces. no sauces for tenders, no sauces for mozzarella sticks...and even the sticker on the bag verifies the sauce. Do better. read more

If I could give this place zero stars, I would. We waited twenty minutes before asking a server to take our order, and then she proceeded to help other customers for about 5-10 minutes before coming back to take our order. Additionally, this restaurant does not feel like a safe stop for queer couples on a road trip. read more

Good place good food . I enjoy everything about this . Beer was good. Wings were good as well to fulfill before the road

The food was great & the staff were nice, except for our waitress. We arrived around 6:20 and were seated quickly, we immediately placed our drink order and food order. At 6:45 2 other waitresses had asked if we had been helped yet because we still hadn't received our drinks (2 waters and a corona). This is a Wednesday night with LESS than 15 customers in the whole place, children and bar patrons included. It was SLOW. Around 6:50 I approached another waitress and asked for our drinks. She kindly brought them. It was almost 7:15 before our appetizer and meal came out, and our food didn't come as ordered. We asked for cheese on our fries and when it was brought to our table our waitress told us up front she was going on her "lunch break" to which I just gave up on trying to fix our order. We had to get up and find someone to ask for silverware. At this point my husband ordered another corona as well. As of 7:30 he still hadn't gotten his 2nd drink. Around 7:45 he approached the bar and just ordered one from there and got it himself. We finished up and ended up having to find someone to get us our check. The food was tasty, but our waitress and her service was subpar. Not sure where the disconnect was but most customers in the establishment looked well taken care of except for us. We were kind and didn't have a complicated order. Just a little frustrating after working all day and paying the amount you pay to eat out. read more

I just experienced the most aweful customer service. We waited 30 min to be seated and 30 min to be served. Once we were ready to check out we waited at least 30 more min to get our bill finalized after asking. Wow the waitress only had 3 tables. read more

Because......where else can you drink and eat wings until 1am while watching multiple tv's with sports on?

Doesn't even deserve one star...very bad service had us wait at least thirty minutes to get our order taken. One order was taken took them at least another thirty minutes to deliver one order of nachos and not the rest of the food. Servers we're very rude very rushed and would not remember to bring condiments. Even forgot to give us plates. Never coming here again! read more

It wasn't even busy and I still got my order after everyone else in my group finished their meals. Once I got my food it was actually good but it wasn't worth the wait. The server never apologized or even acknowledged the fact that my food took so long. That was the last time I go there. read more

We where just passing through on our way home to Fresno and my wife spotted this place. We love the Asian zing sauce so I said why not. The employees where polite and I was helped Igor away. They told me 15 min for my order an that's how long it took. I don't mind the wait as long as they stick to the time they say. The wings where good as our local Buffalo Wild Wings. read more

Had a pretty awful experience here, was greeted by an overly enthusiastic guy who said he would follow us with menus to a table of our choice which he didn't, it then took our server forever to come to our table and get our drink order. It took forever for our drinks to get to the table and as I went to order an app the waitress was walking away. This is how our service was the entire experience, then having to wait way too long for wings that came out cold and not having enough sauce to cover each wing fully. There were literally only two other tables occupied at the time we were there. There was no excuse for our server to not be attentive to our needs and no reason for our food to come out in such a poor quality. Also when asked what kind of milkshakes they had our server replied with "we don't order milkshake-milk anymore so you can't order one." There's no such thing as milkshake milk, it's literally regular milk but okay. Paid over $100 for a meal that was awful and service that was worse. Will definitely NOT be returning to this location again. read more

Great for watching the game. If that's all you're looking for. The only reason I'm giving a 2 is because the captain, Alejandro, was kind enough to come and apologize for his staff. On to the review: Who took our buzzard but never sat us doing down or asked any questions or even came back to apologized putting us back on the waiting list. Won't come back again! read more

I waited for over 20 minutes to be knowledged by someone that we were there or even take an order. They were not busy but there was numerous tables that had not been cleared. I finally got up and went to the hostess to speak to a manager after telling him this was my first time there and not even been knowledged by now 25 minutes that I was leaving and would never return. He didn't seem to really care. read more

Disappointed: food and drinks were good. Its the fact that i was there during happy hour and the only thing honored was my food. I walked in for the afternoon happy hour and noticed Hendrick's gin is a part of it. $5 for Hendrick's Make your Call. So i called for Hendrick's and Tonic. 4 drinks later, I close my tab. Im charged $9 each drink. Since i only asked for a happy hour menu at the bar, i was unaware that Hendrick's and Tonic is one of their signature full priced drinks. Brought it up to the bartender and manager, there was nothing they could do and they were sorry. I understand up selling, but this was scandalous. I made my call for $5 Hendrick's. I didnt ask for the signature drink as I was holding the Happy Hour Menu. The bartender needs to be more aware. Gin and tonic is a common call. I made the call with a Happy Hour Menu in my hand so guess which one i wanted? THE HAPPY HOUR HENDRICK'S AND TONIC! read more

First of all I want to start off with stating that I know that times are hard and business are doing their best during COVID. That being said this is the worst service we have ever gotten at any restaurant and my family and I have been going to restaurants since restaurants have been open. First we order Mozzarella Sticks, Buffalo Mac and Cheese, and Traditional Buffalo Wings. First the Mozzarella Sticks come out. We sit and wait for awhile just figuring out if any of our other food is coming out. Then as we are waiting I find a hair in the ice in my drink. We get the manager and show it to him and he says "Would you like us to make you a new one", excuse me but yes that is common thing to get a new drink or new food when there is a hair found. While still waiting for my drink to be remade, the Mac and cheese finally arrives but not the Traditional Buffalo Wings. We ask the lady bringing us our food why the rest of the food didn't come and she said "we bring food out as it is made so it doesn't get cold". That is a TERRIBLE policy, I am sorry but who comes as a family to a restaurant, orders food, just to have your food delivered one person at a time. After waiting for a couple more minutes, without the brand new drink made after having found a hair in it, the wings arrive. Our waitress, Nicole, says "I'm sorry I should have informed you that there is a new policy in place where we serve it hot and ready as it comes" so we relay to her that we think it is a terrible policy and explained why. We also explain that there was a hair found in my drink. She then says "well what do you want from me?!" And we state that we want a new drink for the one that a hair was found and then we would like another round. She storms off. All in all we finally get my drink a couple minutes later and our waitress refuses to serve us so we ended up with a waiter instead. Not one manager stopped to talk to us and the remainder of the staff heard through the grape vine how terrible we were so everyone continued to glare at us until we left. Update: The waiter that took over, Ryan, was very nice and tried his best to explain the policy and what was happening in the kitchen. He stayed on top of delivering us our drinks and wasn't rude at all. read more

Walked in didn't see any staff waited 15 mins for the hostess to show up. And then waited 30 mins to be seated, looked pretty dead. Finally got seated. The waitress didn't come til 10 mins later and we ordered drinks. Drinks didn't come til 10 mins later. We ordered food and the waitress didn't put it in until 10 mins later as she was gossiping and on her phone. We got our onion rings which were cold. Then got the fries before the wings. Got the wings and I had a hair inside of my boneless wing. I know why it took forever to be seated and why the hostess was no where t be found because she was also bussing tables and doing other people's jobs....then sat there and waited for our check for 20 mins. Was not worth $71. I suggest you fix these problems because this isn't the first bad review.. Overall just bad service/management. read more

I ordered a chicken sandwich and after taking two bites, I noticed it wasn't cooked. It was pink in the middle. The manager never even came out to apologize. I will never return to this place! Disgusting! read more

Rude manager. Not a friendly location. We had a party of 10 ready to order and *one* person in our party respectfully asked the manager if it was ok to bring in her burger from another establishment because she has celiac disease and BWW doesn't offer anything safe/gluten-free for her to eat. Manager refused and would not budge. What was she supposed to do? Eat her burger in the parking lot while the rest of the group ate inside? Throw it away and sit at our table hungry? Common sense should have prevailed here but the manager decided "policy" was most important, so our entire group decided to leave without ordering. When we told him we were going somewhere else to eat he shrugged his shoulders and walked off saying, "All right" as if he couldn't care less. Who trained this guy? I don't think this place will last. read more

I have never had an issue with coming to this location until today. I understand being busy and having to readjust because of COVID but today was bad. I got seated right away inside. I got my water and then the waitress took my order for the appetizer. Literally 30 minutes go by and then I get the food. Another 20 go by and I have to ask her if I can order my entree. Never got my drink refilled, never got asked if I needed anything else. My waitress kept looking at me, and then walking away. Another waitress apologized to me and flat out told me that I was neglected. read more

Mediocre food over priced good service and bar was decent that's why I'm giving it a 3/5. Won't be coming back too loud and too many young children read more

This is the worst experience I've had at a Buffalo Wild Wings, if I could give zero stars I would. I found a spider crawling on my wings and had to kill it on my plate. The manager did not offer to take it off the bill or give any discount at all. He did not even come to the table to apologize. Our server had to tell us he said he would get them remade but that was his only option for us. We both completely lost our appetite and did not even get half way through our food. Still had to pay the $70 bill for uneaten, spider crawled on food. Very unprofessional of the manager to not even apologize, and EXTREMELY unaccommodating to not offer to comp something on our bill. I am disappointed in this location and the low-quality treatment of the customers. I will definitely not be returning and would advise all who are reading this not to waste their time or money. read more

I don't often give 1 star but I want people to know how horrible the service is at Buffalo Wild Wings . I have gone in twice now , been seated and waited 15-20 minutes both visits without any server greeting is or say they would be with us soon . We were completely ignored both times. I'm disappointed because I really wanted to give them another shot , but when the same thing happened twice , I just won't waist my time here anymore . Wing stop has been and will always be me choice for wings and beer . They are consistent and have great customer service . I hope the management can fix the flaws of customer service at Buffalo Wild Wings . I hope explains my concern to the host his evening will help make them aware . read more

I always heard really amazing things about "B-Dubs" but I do not get it. Yeah, the food is pretty good, so I'll give this place 3 stars, but the service is pretty terrible. I have been to this Buffalo Wild Wings 5 times now, and each time it's the same quality of service. Can I just say, it is a safe assumption that your customers will need napkins if they are ordering saucy wings... Last time I was there, there was a hair in the fried cheese appetizer we ordered.....pretty gross. I am just pretty unimpressed. I guess I would still come back if someone I was with wanted to eat there, but I wouldn't recommend it to anyone unless you're ok with just really average service. read more

I'm not much of a "Yelper", but I couldn't keep this to myself. I've looked forward to visiting this Buffalo Wild Wings locations since I found out it was opening in Gilroy, as my friends can attest-I'm a big fan of all things chicken wings. You can only imagine my disappointment when it all goes south after a fun-filled 2-hour visit... Leaving there, I wish things would have been handled very different when interacting with management. It turned a small inquiry into an embarrassing moment for myself, my family and the restaurant's staff. The manager, Julianna, completely ruined my experience. I hope she can see her mistake and fix it for her staff's sake! A bit of the back story: Buffalo Wild Wings sent a promotional coupon to all Gilroy residents that read "FREE SNACK SIZE (boneless or traditional wings at Gilroy location only)". When we found it in our stack of mail my family and I thought it'd be great to finally check out the new spot in town. We arrived today, Thursday, about 230pm and the hostesses were great; They offered my son a game console while we waited for a booth to become available, as our 2 year-old had fallen asleep on the drive and we needed the space to lay her down. The ladies were incredibly accommodating. We were seated, welcomed by our waitress Bailie(the spelling may be different), we inform her of our coupon, she took our drink order and went on her way. Shortly after, Valentin came by and offered samples of the different wing sauces. Once he walked off to bring said sauces, my husband and I looked at each other-We were both very impressed by this new location's layout, friendly staff and prompt service. I even joined the Blazin Rewards site while waiting! Once it was time to place our orders I requested to have our youngest's' food boxed to-go, since she'd most likely sleep through the meal. 45 minutes later, if not longer, we were informed our entire order was accidentally boxed due to the initial request for the one kid meal...Honest mistake, no big deal. Our food finally made it to the table, everything looked good and was very tasty. We're checked on by our waitress a couple times and after a fun, almost 2-hour long lunch, we request our check. This is when it gets interesting-Our bill comes, we didn't question it-My husband had placed his credit card in the bifold and I had written my phone number on the receipt like the blazin rewards said to do and we waited for our waitress to ring us up...When she does comes by, with only half of the coupon sheet I had given her, she informs us that she could no longer honor our coupon because it would be "combining promos and it's not allowed by the computer"-We were having such a good time we had forgotten all about the coupon-She explains that Thursdays is .70/wing special. I asked if her manager was able to take care of it, if not, whatever. She said she'd check. Shortly after, her manager, whom I've mentioned above, comes to our table to confront us about the coupon. Quite frankly, the coupon didn't make a difference, but what followed and how it was handled is what really struck a nerve with me. She mentions that she cannot honor this coupon because she couldn't override the system. At this point, I was annoyed and couldn't believe she was creating a scene in her own restaurant, in front of my kids, so I asked if she could simply void the item or we could just move on. She responded in the most demeaning manner, "if I do that, I'll have to have a talk with your waitress". I wasn't exactly sure what she meant by that, but it seemed as though she was hoping to intimidate me to not press-on due to possible actions against our waitress. After that moment, she continues with, "the coupon is also only good for the traditional style and you ordered boneless", she motions to our waitress as she nods in agreements, oddly. I was beside myself. Before I could get another word in, she storms off. WHAT?!! I look to our waitress who'd been standing next to her manager the entire time this is happening, looking as shocked as I'm sure I did. I could not believe what had just happened, but I asked her for clarification to make sure I didn't miss anything. My husband motions to the coupon and almost amused points to the large print that reads "(boneless or traditional wings at Gilroy location only)". I couldn't help but laugh at the manager's behavior over something so trivial...Shortly after my husband's response, our waitress looks at me and very apologetically says "I'm sorry she told me to say that". I worked retail for longer than I care to admit, I get it, the customer is NOT always right, but to treat a customer and/or your staff like shit is never ok...I could not believe how those last five minutes at the restaurant turned everything up-side-down for us. P.S. The half of the coupon that went missing is the side with my family's address on it, not sure why that was removed. Very curious to find out!! read more

I was really excited when I found out a Buffalo Wild Wings was opening in Gilroy, but was extremely disappointed after my first (and probably last) visit. Here's the play-by-play: My wife and I recently ate here this past weekend and the place was packed! But, we didn't have to wait and we were seated immediately in the bar area. So far...so good. Upon sitting down, I had to wipe the table because there were still some crumbs on it. Also, the menus we were given were greasy...gross! Our server came by we ordered some water while we looked over the drink menu. The server immediately came back and dropped off our waters and by then we were ready to order our drinks (I had a beer and my wife had some sort of cocktail). My wife was facing the bar and noticed that the bartenders were just socializing and weren't making our drinks. She eventually saw our drinks at the bar, but it took our server close to 15 minutes before he picked them up from the bar to drop them off at our table. We ordered the appetizer sampler and then ordered our entrees. We waited another 15 minutes for our entrees came out. I told our server that we never received our appetizer and he asked, "oh...you didn't get it?" He hurried away and came back with our appetizer, which it appears was sitting under a heat lamp. This was absolutely ridiculous! After our server dropped off our food, my wife asked for another drink. Our server came back quickly and dropped off another glass of water for her. Honestly, if the server just observed what was on the table, he would've noticed that my wife's cocktail was empty, but her first water glass was still full. So now my wife has two full glasses of water and an empty cocktail glass. The entire experience was frustrating! The atmosphere was cool...there were TVs showing sports everywhere! As for the food, the wings are great! But the wings alone will not entice me to come back. The service was absolutely awful! Our server was nice, but he just didn't know what he was doing. This is clearly a training issue and management needs to address this. read more

Recently moved here and have gone to this location a handful of times. I have never had good service, but the food is usually decent. Went last night to celebrate a friends birthday and the service was terrible. The waitress/bartender was snarky when we'd ask questions and not friendly at all. I can typically deal with terrible service if the food is decent, but the food was absolutely terrible. My wrap was filled with cheese and no sauce inside. My fries were cold as if they'd been sitting there for hours. It took about 1 1/2 just to get our food and none of it was complicated. I try over and over again to give this place a chance, but i am more and more disappointed each time. Still am amazed how this establishment is still open and has service. read more

Always the slowest service. This is our 4th time here and every time I hope it's going to be better and every time I'm disappointed. Guess from now on we'll go to Wingstop. read more

It's some bullshit when you order $20 of wings and they CHARGE 60 cents per sauce. Take out is less appealing here

I love eating BWW but they really need to work on their customer service and getting customer order correct. This is the second time I would say within a month I had order hand-breaded tenders with mango habanero sauce and they forgot my sauce like is it really that hard to put sauce on the tenders? The pick up time for my order was post to be 5:20pm the website said my order was ready for pick up. So I go to the restaurant and I walk towards the pick up section not only was their no one standing there everyone who work there that saw me stand at the pick up section gave me no kind of care everyone just ignore me. Than I walked back to the front where you would get sitter had to wait like 10 minutes before I got help told the same to go to the pick up section that when I finally saw my order come out. This is the final straw if BWW can't get my order right the next time or get better customer service than I'm going somewhere else. read more

Not the best buffalo ‍ I've gotten hair in my wings and wings without any sauce at all when I ordered online.

Please improve your staff, training and customer service!! My bf and I have been here plenty of times with and without friends since it opened. We only had one really good service out of like 10 times. Our servers on different occasions would forget our table or even their whole section. Tables around us were getting upset and orders were getting messed up pretty often. This would happen consistently and today was another sign. As soon as we got through the doors, a lot of people were already waiting to be seated and there was no host for a good 5mins. Other workers would pass by and not even acknowledge any of us waiting. We waited for a bit more and still no host. We left as soon as we saw the workers pass by and just ignore us. I'm sure it would be no different once we get seated. Please please improve your staff. This place has good food and a good environment. Bad staff and bad customer service would just bring this place down. 1 star for the food and 1 star for the awesome server that we had one time(sorry I forgot her name. She was super sweet).I don't even see her anymore either to come and think of it. Maybe she found a better job. If so, good for her read more

Great wings, very clean, and also great customer service! Will definitely be going back.

Food was ok, service was awful. It appears from other reviews that drinking bar customers are prioritized over food/table customers. That was my experience-the waitress approached our table AFTER AN ETERNITY and asked if she could start us with drinks from the bar. Turned out we all wanted water with lemon. Cue huge eye roll. We were served water, and about a week later, she magically reappeared to take our order. The whole time we see a highly overstaffed restaurant of employees doing, oddly, nothing. Just 'there'. Food took quite a while, but we lived. It was just ok. Service aside, I still would not return for the food. Tipped the waitress 20%, which was really not warranted. read more

Let me tell you the service is terrible, I wish it wasn't because the food is good. My friend had told me the service was bad but it was my first time trying buffalo. We were seated by the host and said our server would be right with us. Okay, 10 min passed, 20 whole min and still nothing, servers were passing by trying to avoid eye contact, until my friend flagged down one of the servers. We ordered food came, it was good. But not once did we see our server come by to ask if we needed anything. Finally we asked for our check and waited another 15-20min. Overall bad service and first time experience. read more

I went there only once , the service was pretty good , Wings and tater tots are the best!!!

Incredibly nice, kind, respectful, hardworking employees. Kudos to John, our waiter and Dalene, the hostess, this evening. Great manager. Crazy busy during the Warriors game, but everyone was attentive and did their best to make everyone happy. The potato wedges are the bomb. read more