AVOID. I placed a small pickup order yesterday afternoon in advance of the Super Bowl. Uber Eats estimated it would be ready an hour later. When I arrived the place was mobbed with confused and angry customers. Nobody was staffing the pickup area and one clueless young woman was manning the register. After 15 minutes in line, I was able to speak to the cashier, who looked several times to find my order in the system and claimed she couldn't find it. I showed her the app which clearly showed my order and the correct location. She finally got her "manager" in charge who was just as rude an unhelpful. I asked if my order was ready and she just unapologetically said "No, and I don't expect it to be for a very long time". No "sorry". No ETA. Just tough luck. Ok, so I asked her for a refund, which she begrudgingly started to process. After 5 minutes, she printed off a receipt, handed it to me, and walked away without saying a word. I looked at the receipt, which showed a $68 refund on my $85 order. When I asked her where the rest of my refund was she told me I'd have to call tomorrow and speak with the owner. When I tried calling today I couldn't get a single person on the phone. Fortunately I was able to report this entire incident to UberEats, which fully refunded me.
I completely understand that the Super Bowl is a very busy and stressful day for wing restaurants. But also the restaurants should know that and prepare/staff accordingly. I have never seen such incompetence before and I gladly was able to get Wingstop in Wheeling delivered instead. read more