Server just disappeared. This is now 2 out of 3 visits we had poor service. Additionally, the ceiling was leaking. I saw the drop but couldn't find where it landed. We figured it out on the 2nd drop. Into my beer. While investigating the origination of the drops we noticed the vents. That looked alarming. Mold? read more

Buffalo Wild Wings - Ceiling leak and very dirty vents. mold? - Chicken Wings Near Me - Jacksonville, Florida

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We came in today for the bottomless apps. We were a family of 4, 2 adults and 2 kids. I will say, we were a bit embarrassed to get only water and the app deal, but we had just come from church and had stopped for soda on the way so we legit only wanted some unlimited fried goodness. Our server, Ashlyn, was so kind and simply phenomenal!! She didn't seem irritated with us - I mean, who would be happy with a table of four coming in with a total check of $10??!! But she attended to us with a smile, refilled our waters and was amazing!! I'm not exaggerating when I say this was literally the best service I've experienced at a restaurant - ever!! And I'm not talking about $10 bottomless app experiences - I'm talking like Ruth's Chris, Seasons 52, etc - other fine dining; Ashlyn blew them all out of the water!! I can't go on enough - what a great day, and yes, the food was great too! We have had our share of mozzarella sticks for a while, but so happy with our visit today, we just had to share!! read more

I visited your location on April 22 with my wife and our newborn daughter between 8:00-9:00 PM and we were seated at table 98. Unfortunately, our experience was very disappointing from start to finish. Our server (whose name I did not catch, as I did not see a name tag) greeted us and asked about drinks. I asked if you offered micheladas, as we are from California and Buffalo Wild Wings locations there typically serve them. She immediately reacted with a dismissive facial expression and said no, adding that she didn't know what that was. I attempted to briefly explain the drink, but her reaction became more negative, so I chose to drop it and instead ordered a Modelo. My wife ordered a spicy margarita. Later, I asked about the happy hour menu since it had just turned 9:00 PM, which was not mentioned to us earlier. I specifically asked about the Screwball shots and whether they were $3 or $3 off, since another item on the menu indicated a discount. The server responded with a condescending tone and expression, making me feel as though I was asking a foolish question, and simply stated that the price was what was listed. At this point, due to the poor service and uncomfortable interaction, we just wanted to finish our meal and leave. Unfortunately, the food did not improve the experience--our fries were stale, which added to the overall dissatisfaction. When it came time to pay, we were told to use the table device. However, the device did not work, and we had to request assistance. It turned out that our order had been incorrectly assigned to the table next to us. After it was corrected, we were finally able to pay and leave. This entire experience--from the rude service to the food quality and billing error--left a very negative impression. We had not visited Buffalo Wild Wings in a long time, and unfortunately, this visit reinforced why. read more

We wanted to watch some Sunday NFL and decided to come 45 minutes before our game to beat the rush. We put our name down with the hostess and were told it was about a 10 minute wait for a table as there were plenty of empty tables open. We waited directly in front of the hostess and checked in at the 20 minute mark on our table. She stated it should just be a few more minutes and we were next up. We saw at least 3 more tables being sat and waited another 15 minutes to actually be sat. Our waitress was very nice, but our appetizer also proceeded to take 30 minutes to make it to us because "someone took it to the wrong table". Its really too bad this location can't get the service and timing aspect down as the set up is great for watching sports. read more

Quick service! Our food came out super hot and fresh! Our server gave us all the tips and tricks she was so nice! She helped us sign up for the bogo free wings. It's a special thing that members get! Such an awesome deal. The cheese curds were so crispy and gooey cheesy. We must've gone on an off day it was so empty which i couldn't complain this was awesome food and awesome service. read more

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I was near the Town Center Mall for another event and decided to get some wings to go. The server took my order near the takeout counter and told me it would be about a fifteen or twenty minute wait. It actually only took about ten minutes. I ordered ten buffalo wings, ten honey barbecue wings and ten garlic parmesan wings. They were all good but I liked the honey barbecue the best, and so did my husband. read more

Not fast service. Took a very long time for food to come, and the front took a very long time to seat us.

It's a fun upscale sports bar environment. I enjoy going on game days. The servers are attentive and work hard to keep up with the numerous drink orders. The food is more upscale that the typical bar food and seems fresher but it generally is a limited bar food menu read more

Good food great service and a proper Guinness! A nice sports bar with plenty seating at 2:30pm on a Wednesday. I can't see the 2-1/2 stars it's currently rated. Twice we've been here and twice it's been great. A five star effort I'd say. Drop in and see for yourself. read more

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Would love to say the service was great.. but it was terrible. Trust the reviews on here because they once you walk in here you'll have to be here for nearly 3 hours. Lovely staff.. so it's probably the buffalo wild wings company trying to save money. Sad. read more

Caucasian lady with short black curly hair was racist, terrible, and had inattentive service.I order my appetizer before my entree and it came out after I had to have other waitresses to get it for me. She was really rude to my date and I. Never going back to that one. Also gave me stale chips. read more

I love the wings, but the service is the worst in Florida. The staff have a horrible attitude, they act as they are doing you a favor, short and rude. Imagine the lost opportunity of repeat customers and greater revenue if the staff would smile, respond pleasantly to customers, and reflect a high level of professionalism. It is a shame that places with high potential don't have the leadership in place to make it happen. read more

Well, I tried it again and remain disappointed. The staff was friendly but sparse -- seemingly by design, as there is heavy encouragement to order via your phone and a seeming requirement (or at least very strong expectation) to pay that way. That's my biggest gripe of the latest visit, actually. I'm a pretty modern person, but I resent having to opt-in to text messages by providing my phone number (and my email) just to pay for my meal. And when my meal wasn't showing up in the mobile site, the server texted me a new link rather than just taking my card. That site had issues loading in my default mobile browser, so I had to download and use a different one to be able to open the link and pay. As far as the food, it was edible but not great. The cauliflower wings were a bit soggy and missing seasoning, while the potato wedges had too much seasoning. And weirdly, I felt a bit rushed to leave. As soon as I'd taken my last bite, the server stopped by and told me I could pay via mobile. The restaurant was less than 1/4 full. Also, a small order of cauliflower wings, a side of potato wedges, and a fountain drink came to just under $20 with the -- automatically selected -- 20% tip. read more

Bartender with curly short hair was absolutely terrible. Would never go back there slow with serving drinks.

I can't believe my boyfriend got me to BWW lol! I don't eat chicken, so I never considered going here. After he visited for the first time ever with his coworkers, he raved about the buy one get one boneless wing deal on Thursday and wanted to go back. He told me they have cauliflower "wings" on the menu, so I agreed to go and try. How funny that neither of us have ever been to a Buffalo Wild Wings ever. It took a few minutes to be greeted and it was absolutely frigid inside. We sat at a high top table near the bar and it was happy hour. I got a giant Sam Adams Oktoberfest beer for $6. Our waitress was attentive although had to come back a few times for clarification on drink and food orders. We ordered a drink from the happy hour menu, then she came back about 10 minutes later to let us know they don't have that drink. My boyfriend ordered something else, but then we had to let our server know at the end she left both drinks on the check. We ordered a side of the crispy tots and they were yummy. The boneless deal was happening, and I understand the hype for the portion size lol. You buy 10 and get 10 and they are HUGE. He only ate 4-5 and took the rest to go. You can pick up to 4 sauces for 10 wings. I got a small order of the cauliflower wings with spicy garlic sauce, which turned out to be essentially buffalo sauce. I ordered wrong. I was imagining a garlic parm kind of sauce. they were still good, but I would order a different sauce next time. Overall I wouldn't go back, but my boyfriend was very happy with his boneless wings. Very random happy hour for us. read more

Buffalo Wild Wings - Cauliflower wings - Chicken Wings Near Me - Jacksonville, Florida

If you order through DoorDash they're going to get your order wrong. Complete waste of time and money.

The food was amazing and we had a kind server and the place was very relaxing Buffalo Wild Wings is a great place to get with some friends and watch a big sports event with many large TV's overall B dubs is great! read more

Seemed like they were short staffed as it took almost an hour to get wings for carry out, but it was after 9 PM so I understand as the hostess was even helping weave down tables. The wings came out pretty saucy they do not skimp on sauce! But they were all hot and delicious just the same the Parmesan and teriyaki on point. read more

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Ate here with a client on 3/11/25. Service was good but the wings... couldn't have been any drier. Smothered in sauce but absolutely tasted like they were either super past their date or waaaay overcooked. read more

I enjoy BWW but do not recommend ordering on the app or over the phone, there is a difference in price/quality. For instance, the app allows you to choose ranch or bleu cheese for your veggies for free, but they will charge you for it over the phone. Not sure why. Also, the most recent time we ordered takeout, we received 2 of the smallest boneless wings, yet they will were counted as part of the 10 we ordered. I'm not sure if that's only because we ordered takeout but it's frustrating. read more

Buffalo Wild Wings - Lemon Pepper 10 Boneless Wings (with 2 of the smallest wings included in the 10) - Chicken Wings Near Me - Jacksonville, Florida

Food can be good at times, wings are good but always overcook. Now the service! Is extremely horrible and unorganized! I've never seen a restaurant with 10+ servers and act like they have 1000 tables. It can be just 8 customers and they lose all intelligence and not know what to do and run around with blindfolds on! Oh and to add to the other customers reviews-. They do for some odd reason turn music up so loud like a nightclub. What is up with that? read more

Poor food, even worse service. Restaurant and bathrooms were filthy. Disappointed to even waste my credit card point on this. Waitress didn't care about anything at all. Won't be back. read more

Not impressed. I sat at the bar to grab dinner while on a business trip. The bartender greeted me and took my drink order quickly. However other servers standing next to the bar were more interested in talking about relationship issues and why engaged men should not go to strip clubs. Food has gone downhill over the years, and tonight's was no exception. Manager needs to train staff on proper conversations to have when customers are around. read more

My experience here was so disappointing. After placing our order, we sat for about 30 minutes with no drinks, no appetizers, and no sign of our server. When the food finally arrived, only one of our two entrees came, along with our appetizer--and both were cold. We hadn't even received our fountain drinks yet..The service was incredibly disorganized, and it's hard to recommend this place based on our experience read more

We are from SFL where service is an after-thought. In town for work, we went to watch UFC. Entire place was packed. Bartender (Sid??), a young lady with neck tattoos, was undoubtedly the best bartender we've experienced in years! She was attentive, friendly, engaging and hard working! Everyone had what they needed. The bar was clean and she was always 'on.' Kudos to her! BWW needs more employees like this. The entire team seemed to be good workers. Food was ok. Wings only. Small and slightly dry. Great sauces. BWW has the worst celery, ever! Someone needs to learn how to store it to keep it fresh and crisp. Right now, it is a chain-wide problem. BTW, if the bartender's name is not Sid, I hope the manager figures out who I'm talking about because she made the experience. You should make sure to keep her! read more

Ghost town barely anyone in there and I know why, took 20 minutes after we sat no exaggeration to get the attention of a waitress to place an order. After that they were out of Buffalo trace, which was the only reason we were there anyway. The waitress that finally service was decent even though she had too many tables, she handled it OK. The wings came out fairly warmer than room temperature. Will probably never go there again. read more

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Food was pretty great but my burger was a little overcooked but I asked for it to be medium-rare but it came out way to overcooked. My server Hannah was super kind and very sweet and our food came out pretty quickly. The atmosphere was pretty nice, not too many people there to be quite honest. Overall the food was okay I wouldn't come back again. read more

I placed my order to go. I got a 10 piece Caribbean jerk boneless wings with fries. They told me it would be done in 30 minutes so I ran a errand then I came back and it was done. The manager with redish hair was not rude to me or the other customers but was rude to her own staff. She was calling them out of there name. Which is awful to see and hear. People like that is what breaks the company. read more

Buffalo Wild Wings - Chicken Wings Near Me - Jacksonville, Florida

This was my first time stopping by the Buffalo Wild Wings location at Town Center. I wanted to grab a bite to eat and watch the Ravens game. Luckily it was an 8 PM, game so the place was not too crowded. I typically do not like BWW because it is so loud. But, on this trip, due to most folks clearing out after the last game, the noise level was not bad. If you sign up for the rewards program they send you a birthday gift. It was the last day of my birthday month and my reward was about to expire. I received five complimentary wings. I chose the mango habanero, which the bartender advised were pretty spicy, but I love spicy. The wings were awesome! And the bartender didn't lie they were pretty spicy, but good! I had the Blue Moon mango beer, which I'd never heard of, which was light and refreshing! I also ordered the pork street tacos. They were good, but too much fat left on the meat in my opinion. Service was great. Both bartenders were attentive and friendly. I will come back again! read more

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you shouldn't have bartenders during lunch, running the bar and the tables around the entire dining room because it brings down guest experience because you aren't even making any connections with me. why did I see my server for only drink order, drop food off and then check. Please do better. read more

My boyfriend and I came in to order carry out, which was our first mistake. If you are hungry and don't want a long wait, I would recommend at least ordering by app or phone. I stood at the ordering counter (connected to the bar) for 10 minutes before I was even acknowledged. After the bartender saw me, he told me someone would be right with me and continued talking with other customers. I waited another 5 minutes at the counter and then a lady came up to me. She took my order and was pretty nice. We ordered a 15ct boneless wings, cheese curd appetizer, small mac n cheese, the american cheeseburger (added bacon) and potato wedges. Everything tasted okay, nothing extraordinary. The wings tasted more like breading than chicken. The to-go packaging is questionable. My burger was squished down into a tiny little box and since we had 2 sauces with the wings, a sheet was just placed on top which just gives you a saucey sheet of parchment paper. Overall, we would probably come back to this location maybe to go to the bar (the drinks looked good but we didnt try them) but definitely not for take out. read more

Buffalo Wild Wings - Cheeseburger (added bacon) - Chicken Wings Near Me - Jacksonville, Florida

People are SICK of being treated like we're nothing. We go OUT and pay for overpriced wings because we like service. We PAY 20/25% tip for that service and we don't mind food prices if it's a pleasant experience but I am NOT ordering and paying online. I brought legal tender cash with me. I don't see what we're tipping for if we do all the work. Might as well just call our number to come pick up our food at the counter, just admit that it's basically fast food and do away with waitstaff altogether. We won't ever be back. It WAS a weekly lunch spot but there's lots of competition on the block and you guys are pretty empty as it is. Good luck with that business model. read more

do not go here if your hungry, they will give you 20 wings the size of a quarter, not to mention their cold food that you get. there around about 10 part time workers that barley have any time to do anything but serve cold food, but when you get food that's supposed to be cold, if your lucky you'll get your vegetables soggy, most people don't get anything the order. i've ordered online for about a year, just problems wouldn't go here if your hungry only go if you want some trash overpriced beer read more

Buffalo Wild Wings - 10 Boneless Wings - Chicken Wings Near Me - Jacksonville, Florida

Order: classic American cheese burger without cheese and extra pickles, well done Asian zing traditional wings. The burger had good flavor. Although I wasn't allowed to choose my burger temperature, the patty was not dry like I had expected. I wasn't given extra pickles like I asked so I had to ask again for them. The wings were definitely well done. They were DRY! If it's not well done, they're soggy and if they're well done they're dry. BWW needs to figure out the perfect frying time to get their wings crispy without drying out the meat. Now to comment on their service. Our server wasn't very experienced. She was young and wasn't very attentive to us. Never checked on us, never refilled our water, missed a couple of things with our order, and brought the check/receipt without a pen to sign. Not really impressed with this location. Then again my last experience with BWW (last time in Charlotte NC) wasn't very pleasant either. Might be isolated incidents, but something should be done to address the subpar service. read more

Awful service. Awful staff. I waited 30 minutes past my quoted time for my food. There were maybe 5 tables in the whole restaurant. When I was handed a food order, it was not mine. Thank God I checked it when I got in the car. Instead of helping the one person boxing orders, the other servers were talking crap about her, while being on their phones or singing/dancing to the music. Horribly mean, lazy girls. My food that was actually mine came out cold. Didn't get the extra sauces I paid for. read more

First impression is not good waited 20 minutes for a server to come to our table and we had to ask someone to get our server. Sat with just drink menu. Placed drink order came out quickly. Ordered our wings and they came out quickly. We ordered 2 drinks one came to the table incorrect but we didn't say anything about it. Our server was good named Kya. However when tge hostess asked a different server to come to our table the server looked at us and said I am busy. I guess she had issues serving 2 guys ( gay). Not the type of attitude I would expect in 2024. More training is needed. Very Disappointed. read more

Food is average, pretty forgettable. Tons of beers on tap. Best feature is the size, quality & amount of tvs. Had a blast yesterday watching the Final Four on 30+ tvs lol. It's also easy to accommodate a group gathering here. There is a small outdoor patio with lots of tvs as well. I'm just thrilled that there's a new place in town center that is open past 10pm (open til 1am Fri & Sat nites!) I'll def be back to watch sports & enjoy a tall beer. read more

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Wings are what I'm accustomed to from B-Dubs, always lots of TV's to watch the game. Service was less than acceptable, sat at bar, never given a menu, I knew what I wanted...I'm a creature of habit, but sitting at bar basically ignored for 20 minutes not what I expected. read more

I have never actually been able to eat here. I don't get past the host because there is never actually a host to seat you. On multiple occasions I have just stood there and had to walk out because no one working there acknowledged me. There are many other restaurants in this area that are incredible (including wing options) choose somewhere else. read more

Poor execution of a complicated wait list system by hosts. Managers unable to identify issues. Empty tables for long periods of time while people waiting to spent money are overlooked because of "the system". Bar is way too small for this location. However, never got a chance to sit there either due to poor design. I'll be marking this location off my list. Too many other places who know how to and care about performing properly. Competitor ended up taking great care of me all while they were very busy too. Sad to say the least. read more