Went for the ufc fight this weekend and seriously had the worst customer service. We were seated and didn't get even a look from a server for 20 minutes. No napkins, refills, anything! Management walked by several times and didn't even notice. Lame.. I usually like this place. So months later and they still have the worst customer service! We always have to sit forever before they even greet us! There were so many servers that walked by us and we're texting!! So annoying! We finally told the manager and she got someone to help us but dangggg hire some decent servers! read more

My friends and I always drop by late night for wings and apps. You pay for what you get, food and service is okay but what can I expect at midnight or so I understand the employees that work also have life's and 12 is late but at least look happy. Remember you're always on stage in the hospitality biz !! Our server was good she didn't state her name though read more

Buffalo Wild Wings - Chicken Wings Near Me - Modesto, California

See all

Tonight my fiancé and I walked in and the hostess over heard us say "hey let's check the bar" and she rudely interrupted us and said " it's full and there's a three hour wait". She never asked for our name to be put down, she didn't even let us look for a spot or in case someone just left. I'm sorry but I work in customer service and there's a way to let your customers know wether we could stay or not. Very unprofessional Hostess at the time of 7pm December 29th. For the San Francisco and Seahawks game. She was wearing a bright green shirt. read more

Thank you Liz for the great service with our takeout order! She was great. We had to wait 10 minutes she even offered us something to drink while we waited. First time I have experienced great quality service here. She even reviewed our order opened everything to make sure it was complete and we weren't missing anything due to being across town. Thank you Liz for your great service. read more

They know I'm a regular and a business owner and knowing good customer service they always take care of me!! I life the people specially all the bartenders. I give a major thumbs up to these guys as they always are on point. Suggesting ways to sav money by using their promotions read more

Very unsatisfied with the service tonight. Food wasnt the best. Did not get noticed at our table for almost 10 mins. Waited almost 35 minutes before getting my food. One of the orders was wrong. Waiter never offered napkins, or forks. One big mistake on the server's part was bringing me the "to-go" box with the final check placed in the box. No Thank You ...no nothing. Customer should be #1 , regardless of the cost, quality, and cleanliness of the restaurant. read more

Buffalo Wild Wings - Chicken Wings Near Me - Modesto, California

I want to like this place so bad due to their great wings and food but I just can't get over the service ! This is what keeps me away and last time I went my friends and I left after being there for nearly an hour and hadn't even gotten our drinks yet, truly a shame. Customer service wouldn't even be considered adequate. I think I'll stick to Wing Stop and Wings N Rings. read more

My go to for a quick late night snack! Service is always friendly and prompt for both take-out and dine-in.

Yesterday I took my parents and nephews to this place and waited to be seated! All the front desk person said was they are short staff and she's the only one there! The restaurant had 6 people eating and the rest of the tables were just dirty!! At first I felt bad because they were short staffed but not once did anyone tell us how long we were going to have to wait not once acknowledged that we have waited for 45 minutes just to have a seat!! I can understand short staff but customers should still be acknowledged! I was so disappointed and we just walked out and never had our meal!! Many people walked out with us I don't think I will ever be going back again! I was in such a happy mood shopping for my father tuxedo for my wedding and to be forgotten about is just disappointing !!! read more

After coming in on a lunch break I ordered 10 traditional wings medium extra crispy. The wings were unrecognizable looking more like a bare bone with a ball on the end. The sauce was drowning the wings. Absolutely disappointed and did not even finish my meal. I definitely do not recommend. read more

Third time we go there and our food is terrible! Our last visit was Thursday. Went because friends wanted to watch game. Ordered after about 30 min sitting and waiting to have our order taken. Waited another 15 minutes fir drinks. Finally got our food after waiting almost 2 hrs! Then our food was made wrong and our wings had feathers on them!!! Gross never again. read more

Waited 20min for my food and this place was damn near empty .Manger acted like he didn't give a crap

10 cold wings and a handful of fries for $19.99. WTF. The server was not knowledgeable at all either. Never again.

Worst service ever in my life, waitress never came back literally until we asked the man who delivered food to get her. Never filled water or drinks. Just skip visiting here. read more

So my wife and I went out on a date night to Buffalo Wild Wings this is our second time we wanted to enjoy the night alone together thinking it would be nice we got greeted and love the seating areas they give you options but when we sat down our server JOSE seemed like he was rushing us to order and was being respectful to other customers besides us. Also not sure how they hire or where they find people who are wanting to be servers. Management did not seem to care at all. read more

Food was delicious, the wait was very reasonable, and the service was great! Our server wore her mask properly the entire time, wish I could say the same for the other four servers. They had mask on however one had it around her neck and the other three had their nose exposed. This will keep me from returning here during COVID. read more

Absolutely disgusting!! Asked for Pepsi and got a flat Pepsi that was extremely sweet!! I asked the waitress and she rolled her damn eyes at me, Never have I had such a terrible experience at a Buffalo Wild Wings. I get my wings and they were burnt black crunchy with not much sauce on them. I was already tired of this shitty service so I order a side of onion rings to go because I had enough of their shit. I get home and I check my onion rings, and it comes out as a solid block of onion rings with burnt bottoms on 95% of them. I called them to get a refund since I just left and they said the best they can do is send coupons . I'm incredibly surprised this place has not been shut down because of how unprofessional they handle complaints. read more

Buffalo Wild Wings - How the rest of the BEER-BATTERED ONION RINGS look like - Chicken Wings Near Me - Modesto, California

The slowest service I have ever experienced in my life. Ordered take out been sitting here for 40min and still haven't got food

This location must be infested with roaches! Went out for drinks and wings and a baby roach was in my drink. This was the second round so I was beyond disgusted! When I brought it to the servers attention he did not seem surprised stating, "I'm not saying we have roaches but I'm not saying we don't". Neither did the bartender or manager seem to be taken by surprise! This place should be closed down. read more

The staff is not managed properly, the space is not utilized efficiently, you will be ignored and your concerns will not be addressed. If you want to wait for two hours for food or to be seated, come here. If not, do not go. I won't be coming back. read more

Unless you want an instant stomach and a river of vomit avoid this location. Trust me hunger would be better. My daughters and I ate there and within 10 minutes of paying for the meal and leaving I had to pull over on the side of the road as we all were throwing up. read more

Came here on 12/15/19 got a order of the medium size wings when i got my meal i ate about three wings when i realized that one of the wings had a long hair around it, it was disgusting i told our server he said he would have removed from our bill and it was going to be free so they re did my order and when i got the bill they had charged me for the new one and i asked him that he had said that they would remove it but he said " yea we removed the one we threw away but charged you for the new one we remade" wich was stupid but anyways i paid for it and left but what a disgusting experience read more

My wife and I bought almost $70 worth of food for take out. My wife specifically asked for celery and carrots and we got none of it! Drove all the way back home see they weren't there. On top of that the register dude that took our money confirmed we had it in the bag. I e-mailed BWW that night to complain. Still haven't heard nothing back. Don't eat here. read more

Took 20 minutes to get drinks after we ordered them and waitress kept on passing by us like we weren't there, took 40 minutes for our food and they didn't give us forks, napkins, or ranch and our waitress was no where to be found, asked sum guy and he said he could get us napkins but ranch he literally said "eh" read more

I don't even know where to start with how awful the service was. It took us over 2 hour to get some appetizers and beers. They couldn't even get that right. The manager did take care of us but that was beyond awful. read more

The service here was super friendly. Best experience I have ever had at a buffalo wild wings. Our drinks were always refilled, and they had someone come by in addition to our server to make sure we were doing ok and if there was anything she could help with. We had her change one of the TV's and she did so promptly. Only real complaints I have are. 1) The food wasn't hot when it came out. 2) The food is just meh. Nothing that exciting. I almost want to say Hooters food is better, and that's not saying much. I feel like BWW used to be better quality and it has drastically decreased. The wings (Which they are obviously most popular for) aren't even that great. They have better wings elsewhere. read more

Wow. And not in a good way. I was really excited for BWW to open in Modesto, but it was really dissapointing. There are a ton of staff members who look like kids just hanging out, but it is impossible to get any service! I sat there for 20 minutes before I had to flag down a girl to order a drink. Oh, and by the way, there is a 3 drink limit, unless you complain to the manager. So forget being able to have drinks while watching a few games. When I got my wings, they were cold. And they are really stingy with napkins, kinda wierd. On a positive note, the burger was really good. And our server was really friendly. I hope they work out the kinks, not sure who did the hiring there. :( read more

I thought they would have it together by now. Still sucks! I only came because my buddies wanted to come here, they thought I was exaggerating when I told them their service sucks. The people sitting next to us complained about the same thing they got their order 25 mins later their buffalo chicken wings looked like chicken nuggets from Mc D's. Waited for 30 minutes and nobody took our order! What the hell is going on here!!! We walked out!!! Now my buddies believe me...suckas! ZERO Stars!!! BJ's here we come!!! We're not in the mood for chicken nuggets tonight. read more

This place leaves A LOT to be desired. With neighboring competition from Bj's Brewhouse and Chili's (literally next door) BWW is a surprising disappointment. I almost went to BJ's today, but I've never been to BWW before so I'd give it a shot (DIsclaimer: I've been to ESPN Zone and Hooters, yes I know what a place like this should be and yes I know that it's not a Gordon Ramsay establishment, but jeez this place needs quick help and Modestans will easily turn their back on this place. It's what they do.). On to the story... When you walk in, there are many Tv's with sports and a decent selection of beer on tap. That's enough to give this place more than 1 star. The staff is still new and they haven't learned how to be professional and polite. The bar tender was clearly overwhelmed and didn't pay enough attention to the customers at the bar yet the staff would congregate in the corner over by the bar and talk shit about customers. No joke, I actually heard them talking about an over zealous football fan. The menu selection is ok fare. I chose a burger for my lunch. When I ordered I asked them for a medium cooked burger. When I got the burger, right off the start I noticed that the food is small portioned. The burger was a joke. It appeared to be a 1/4 pound patty, burned, on a bun with some sort of seasoning, and bleu cheese dressing (Black and Bleu burger) When I asked why my burger was so burned, the waitress replied "I think that's just how it is". She thinks? Why wouldn't she know why?!? The french fries are equally a joke. Tasteless and small. Not worth the $9.79 paid for my burger! I could pay the same next door and have a much better burger and cooked at least medium. I think I'm over BWW. Teased for years with commercials yet no BWW near us, now it's here, I feel really let down. I know I could get a better tasting burger at McDonalds or In & Out. BLAH! read more

Oddly, my review of this place "vanished" after a few days of being posted. I went there on their 2nd day of operation. I usually have a policy of not visiting any new place for 30 days, but I couldn't resist. Let's just say that I agree with any and all sub-3 star ratings posted after mine "vanished". Perhaps it was my implied vulgarity that got it removed? Ok. I'll keep the language more mature and clean! But I was a bit peeved to say the least when I, as a 44 year old man, was denied a beer because my ID was expired by 5 days. I renewed it online with the DMV and hadn't received it in the mail yet. Come on guys! That's just lame to not serve someone obviously of age to drink. I wasn't even wearing my sagging jeans, studded belt and chain wallet, long t-shirt, and sideways baseball cap... Was I not 43 years old just 6 days prior to that? I as a thirsty human being had not expired. My license had expired, but not really since I had renewed it online in a timely manner. Guess I got caught up in a technicality. Regardless of that little annoying experience, the wings were NOT GOOD. Went back 2 weeks later and the experience was similar. Service was good. Beer was cold. Wings were not so good, and the dips don't taste fresh at all! I just love another review's reference to "my little basket of disappointment". I couldn't agree more :-) Does BWW management read these reviews that all have an underlying theme of service troubles? In any business you are selling service, and your product is actually secondary (but very important too). Get the service right, the product right, and you've got it made! Wingstop wings is where it's at for wings, fries, and fresh dips though. read more

Went with my girlfriend tonight and a huge bar fight broke out between everyone in the bar area. People were stabbed with bottles and there was blood scattered all through the restaurant. Literally the worst and scariest experience of my life. Don't bring your family here. read more

Buffalo Wild Wings - The only picture I could grab before we ran out to the other side of the parking lot. Blood scattered all throughout the restaurant. - Chicken Wings Near Me - Modesto, California

My 2 friends and I arrived this afternoon and did self seating in the bar. We were in our seats close to 10 minutes before I got up and asked someone for menus and to send a server out way. The finally had a kind lady get us started with our waters before our server arrived from her lunch break. Now my issue with this is, having extensive restaurant experience I know management should have had another server covering her section during her break. And considering half the bar area was empty and either clean or being cleaned, that shouldn't have been an issue. Once our lovely server got to us and took our orders she was fantastic. Super sweet, professional and on point. She totally seemed to rectify our previous issues. The one star is because I'm now stuck to my friends toilet with painful diarrhea and I've vomited my entire day's food in the trash can. All because of one chicken wing in particular. You know how a pack of chicken smells once it's gone bad and you have to through it away? That's how thing wing tasted. Putrefied. The first bite was small and I tried to convince myself I'm tripping. Sure enough the second bite I spit out immediately and informed our waitress. She said she took it to the manager but nothing was done for it. I'm flush, vomiting, severe diarrhea and a climbing fever. I had to through the other HALF of my meal away due to this. A complete waist of my money. I might go to the ER if ibuprofen can't break this fever. read more

This place is DISGUSTING!! Got my table, had a couple kids, which is fine cause this place is so loud nobody minds when you are waiting an hour for your lousy food and you kids freak out. Our waiter was the worst I have ever had, this from someone who worked in restaurants for ten years, as everything from a diswasher, host, cook, waitress and manager. His gigantic fake diamond earings were a huge distraction from his horrific service. Once we received our nasty plates.....wait I mean paper caffeteria style bowls, we realized we were in the worst restaurant in modesto. If I could give zero stars I would but my one star goes to hostess Ashley and host Ty. Though they were just seating tables they did more for us than Sonny. So I ope they see this and received the compliment I left the manager about them. Thank you for making me remember that its not the size of your screen that makes a bad place, your wait staff and food can do that for you!!!! read more

The star is for the delicious huckleberry lemonade. Everything else was so bad I wouldn't return even to get the lemonade. I am sorry to say it was worse than eating at a convenient store. Here are some details: The boneless wings are only 60 cents each on Thursdays, but they are dry,extremely crunchy and mostly breading. You can't dip them in any sauce; the sauce is baked on or fried on. We shared 8 different flavors.Best was salty vinegar because the crunchy coating was not too thick. The chipotle bbq flavor was so bad and so spicy hot I actually scraped my tongue off with my napkin. The fry's are bland, limp, and taste old. The tiny dinner salad consists of lettuce, a bit of tomato, croutons, and two red onion pieces. We did not try anything else, and we never will. The service was good, and it was very loud because of all the televisions and people. I can only guess they were there to see 1 another because it can't possibly because for the food. read more

I called at 1:50 PM made an order for 30 boneless wings I was given a 25 minute quote time I show up at 2:30 and was given another 15 minute quote time 25 minutes later still no food. I asked the girl at the front desk to cancel my order she turns around and walks to the back to check and I walk out. The place wasn't full I know it's not her fault but it's definitely not mine. If you would've told me it was going to take an hour to get my order It would've been fine but some people really rely on the quote time especially when you're getting off of work. An hour for the order is ridiculous. I'd rather take my money to Wingstop. read more

Worst customer service. I came in here on a Thursday and was seated for like 20 min. No one greeted us or brought our drinks. We finally asked a server if he could help us. Luckily Jesus came and helped us he apologized and was very friendly. But because of him I'm giving it 1 star if not I would of gave it zero. Update: ordered our food at 7:55 pm got food around 8:05 pm and it was finally 8:25 and my margarita never got here. We paid our tab and left. Worst experience ever. Before we left I went to speak to management, she didn't even care herself. I have no idea how this place is still open. read more

So....I'm a fan of BWW. Have been since my days of living in SoCal where we'd all go to BWW all the time. It was our "Cheers" - so you can imagine my excitement when I heard they were *finally* moving into the Valley with locations in Modesto and Fresno. Then I read the previous yelp reviews. Holy bat-poo, batman! There are some angry Modesto-ians(?) on here who don't "get" BWW. I was scared to try BWW until today when my husband finally encouraged me to go in... First...if you've never been to a BWW, I'll answer some questions for you... Is BWW a quiet place? No. Is BWW somewhere with actual plates? No. Is BWW a fine dining establishment with Michelin chef's? No. Is BWW somewhere that you can go, unwind, watch 15 games at once, drink until you're happy and eat wings at the same time? Oh yeah. Let's not make BWW out to be something it's not. It's not fancy, it's not cotton napkins, or pretentious. It's nitty-gritty, gimme some wings and don't harass me, kinda place. Now onto the guts of my review (sorry...the previous reviews kinda bugged). First off, if you go, get Kelli as your waitress. She seriously kicks some rear end - doesn't have to be told twice about ANYTHING. We never had to ask for refills, she was always there serving our wings to us, which were always hot (which were out about 10 minutes after we ordered), just the way we like it, not overly dripping with sauce, just right. As far as service, she's been right up there with Brandon at the Vegas BWW...who got on our table and started dancing. Sorry, Kelli...you'll have to top that. :o) The food was typical BWW, nothing different...so if you think the wings are better at Wingstop or that the boneless are "chicken nuggets"...you might want to skip BWW. I think there's still some kinks that are being worked-out management wise (like sending all of the servers home, not expecting a lunch rush, having too many hostesses on and not enough bussers, etc.) but those kinks will be worked out in time. But there are some diamonds in the rough...you just have to look for them. read more

DONT WASTE YOUR TIME GO NEXT DOOR TO BJ'S!!! Horrible Horrible Horrible!!!! Other than our party of about 15 to 20. There were only about 4 other tables with no more than 4 people at each of the other tables. For starters they gave our big party to only one server while she did hustle around. She was very unattentive to our party, anyway fast forward 30 min after we arrived they finally took our order. It took about 35 to 40 min for everybody but my mother in law and I food. Ten minutes later our server notifies us that they are out of what I ordered (bratwurst and onion rings) and she never put my mother in laws order in. They did offer to make me something else but at this point I was done! The manager who was very nice did take care of my tag. In the maybe five years this location has been open I have never been fond of the service here and this experience takes the cake, I will prob never be back. read more

Was kind of comprehensive about going to this place after seeing all the negative reviews and advice amongst friends. Big place with TVs all over the place. I was not immediately greeted even though the host was standing right by the door way. 5 mins to be seated in an empty room. Re seat twice because they sat us at a high chair with uneven tables. Food was ok, had some fish tacos, they used ice burg lettuce instead of traditional cabbage for fish tacos. Wings were ok. Service was slow. A bunch of young kids working here. Even the cooks and managers look like they weren't serious about their jobs. These people need a lot of customer service training. 2 stars for the fact that they have portable game counsels for children. I thought that was pretty cool. And you can play video poker at your table as well. read more

Came here a few times, because I wanted to watch the warriors game. The bar area is usually open and clear, so I walk over there often. BWW wasn't an ideal place for me, but it was the most convenient spot. Close to home. Have been here multiple times over the week. So, I have a better assessment of the place now. The services were below average. I always come in and sit at a table. I wait. And then I wait. It isn't until a good 10 minutes that has gone by before a server comes to me and takes my order. That's the norm from the past 5 visits. Once I get my order in, my drinks come out immediately. Not that hard to get. However, they don't provide water. Working in the food industry, I am told that all resturants are instructed not to give water until asked upon. So, upfront, ask for water. The food isn't too bad, but it's not that great either. For what customers pay, it's not good. It's below average. The quality of the food isn't that great either. I just get the appetizers and beer. Rating: Food: 2 Service: 2 Ambience: 2 Price: 1 Overall: 2 They do have a large varieties of beer on draft. That's the only good thing about this place. Other than that, I can't so much about it. Sadly, I will keep coming back here or BJs to watch the games. read more