We used to make this a regular place to go and don't get me wrong, when you don't piss off the staff, they're okay. The most recent time we went the waitress Katie sold a minor I was with alcohol. Once reported, her manager took the drink away, but Katie made sure the rest of our dine in experience was hell. Quite literally. She spiked the food with something that made the person I was with quite ill for the night. About an hour later I called back and the manager, which is a sad excuse of a manager, didn't do anything. Needless to say I reported it to corporate. We were informed some action was taken and the waitress would lose her job. Well guess who still works there serving alcoholic drinks to minors and spiking food if you report her? Never will I ever return back to this poor excuse of a B Dubs. read more

Let me tell you about this Buffalo Wild Wings. Please. The first time I ate at this place, The service was slow and the staff wasn't knowledgeable about what they had on tap, and didn't seem interested about gaining anymore knowledge about the adult beverages in house. I also got not one refill on my my first visit. My second visit was IDENTICAL to the first. Seriously. Finally, we went to this place last night because it was the only thing on the way home, and we didn't want fast food. My friend and I walked in to a veritable ghost town. There were literally 6 other human beings in the restaurant. No one said hello to us on the way in. We asked "can we just sit at the bar" to the first lady we saw, and she shrugged at us. So we sauntered in to the bar and sat down. No one greeted us. No one came over to see if we wanted something to drink. I moseyed over to the actual physical bar to see what was on tap, and no one asked me if I needed help, in spite of making eye contact with me. A waitress walked by with a tub of what appeared to be dirty dish water, and said no a word to us. Another woman got into a cabinet to get some cups, walked past us and never acknowledged our existence. Finally, a man walked out of the kitchen, had to get sideways to go by us, and never spoke a word to us or looked our way. After minutes or so of no one coming over to help us, or looking at us, or trying to get us any kind of service, we got up, put on our coats and walked out without ANYONE speaking a word to us. I felt like I was Bruce Willis in the 6th sense...but Haley Joel Osmond wasn't around to help us out. I get it BW3s. You don't want us there. Mission accomplished. I won't EVER be back. read more

Food took FOREVER! Server was apologetic about it but pretty annoying when all the other tables around you are getting their food and they came in way after us. My chicken was burnt and chewy. Wasn't able to eat my sandwhich had to cut it. But wasn't dare going to send it back and wait for another one. My inlaws got the sampler nacho platter and it was half the size of what was pictured and for $12 giving 2 stars only because the waiter was apologetic but pretty sure he just forgot to put our order in. read more

The past couple of times that I have ate there have it has been nothing but a disappointment. The past two times, I ordered a Smirnoff Ice to drink only for them to come back and offer me Mike's Hard Lemonade because they do not have it in stock. If their never going to have it in stock, then they should take it off the menu. I ordered Honey Boneless BBQ wings and when I got them there was hardly any sauce on them! Don't let the parking lot fool you. There really isn't that many customers in there at times. We had to wait a few minutes before anyone realized that we were waiting to be seated (only 2 of us). During the duration of our meal, we got checked on maybe once. I never got a refill. All the way around it was unfriendly and a bad experience. We will no longer be going to this location. read more

I have no reason to knock this place. Food was decent, tvs were everywhere and they had my Giants game. Service was very attentive, fair prices. I'd go back. read more

This was a very frustrating dining experience. The only thing I can really say it.. It was clean. Should have known coming in on a Friday night at 7:30 and not only was there NO WAITING but was over half empty. Our waitress was nice but frazzled. She was trying to bring out tickets to the only other real business in the joint, a large party. So we ordered an appetizer and drinks while looking at the menu. It took her at least 15 minutes to get back to us to take our food order. Someone else dropped off our food and seemed inconvenienced by doing so. My husband had ordered a drink and by the time our waitress came back 15 minutes later.. He still didn't have it. Also my drink wasn't correct and except for one of us, we had to drink out of to go cups. No big deal really BUT where did all the drink glasses go. It was NOT a busy night. It just added to the frustrating dining experience. We finally ordered and waited another 20 minutes or so for our food. The appetizer was disappointing compared to other bww that we frequent. I actually ordered a burger. The cheese was only on half the burger. I actually had the waitress bring me another piece. But it didn't really matter the burger was charred and totally uNflavorful the only thing redeeming was the mushrooms I had added. I was wrong there was one other thing that was good... The traditional wings were enjoyed. We did have to ask for napkins, which you would think would be a given since we were at a wing place. Next time in new castle we will go elsewhere... Or go to another town for BWW. read more

Service is usually a little slow no matter if they're busy or not. I don't mind waiting as long as the food is good, but the last couple times I've came, the traditional wings seem rubbery. However though, every time I have eaten here, the servers are always super friendly and they do what they can to please. read more

They tell you something different every time you come. Whatever you want isn't available on the day you're there. Its always available some other day. read more

I visited the Buffalo Wild Wings in New Castle, In today for lunch with 3 co-workers. The service was terrible, had to wait a long time to even get anything to drink. After being inside the location for 45 minutes, I inquired with the waiter about our food order. The waiter went into the kitchen and did not come back so we all had to just leave with no lunch. The "Manager" walked by our table several times with no drink and no food after an extended time and never noticed or didn't care enough to ask anything. This is the 3rd time this has happened. By the way, there were only 5 other tables in the entire place.We will not be making this mistake again....the "Management" at this location should be ashamed. read more

It was actually very good. I tried the buffalo chicken wrap and wings and fries and tortilla soup. Better than other bdubs I've had elsewhere. read more

I'm not sure but it seems like every time we try a different Buffalo Wild Wings we get the same result. Very slow service. It took about 20 minutes to get our order and it wasn't even hot it was warm at best. It was only myself and my wife. Tables were left dirty until they had to clean for another customer. Food is always good but not hot. read more

First time at this location. Good wings had the boneless wings with desert heat, not hot at all. Will try something hotter next time. Overall a good experience. read more

Food is mediocre which isn't specific to this location. Buffalo Wild Wings isn't the place you go to get great food - it's more for the atmosphere. But the service at this location is bad....really bad. It's slow and most likely inaccurate. read more

I live in Terre Haute, IN but I have been to the Buffalo Wild Wings in New Castle at least 4 times since they opened because of family there and, not once, have I been happy with the service or food. When it first opened I credited the horrible and slow service to everyone being new, but I won't give the credit to that anymore. We were in there last Friday night (3/20) to enjoy some drinks, dinner and the NCAA games. There was only about 6 other people in the restaurant, yet it took them 15 minutes just to seat us. It was just a horrible experience. I want you to understand that BWW is our FAVORITE restaurant and we frequent them any chance we can. Terre Haute is by far the most amazing EVER, with Plainfield, IN being the best and New Castle being the worst. They will close their doors SOON if they don't change their way. They charge you for every little thing you ask for. Lime for your beer, ranch for your wrap (which should come with one anyway, but $.90 extra??????????), seasoning on your fries which you could barely taste ($.30????). In addition to the slow service and charging for items that should be free with your food order (I can understand charging for "extra" ranch), they were cleaning the floors and walls and under the tables all surrounding us with chemicals the entire time we were eating!!! Made for some wonderful appetite suppressing! I guess they had to have their employees doing something for their pay since they had NO customers. At one point we were told they only had 1 cook working??????? Seriously??? So, I will NEVER go back to that BWW's again. P.S. The manager doesn't care either!!! read more

The staff is very friendly and personable but it seems to take a while to get what you order. Not a bad place to go, just make sure you're not in a hurry or on lunch break. read more

Only been to this location once and will never go back. It took 1 hour to start getting our food, 1 1/2 for some people after we had to tell them again what we ordered and kept asking where it was at. There were 2 large parties there about the same time but other than that the restaurant wasn't even half full. This was on a Saturday night. The food wasn't even that great either. My burger was bland and didn't come with what I ordered on it but I wasn't going to ask them to fix it after waiting an hour to get it. My son had to eat his wings plain because we never got his dipping sauce we asked for 3 times. The cheese curd bites were horrible, completely soaked in grease and inside didn't even taste like cheese. The only good thing we had was the onion rings, which we had to eat at home because they didn't come until were leaving, even though we had been asking for them for over 30 minutes. Several of us asking for drink refills repeatedly for over 30 minutes and still never got them. The manager walked around dining area but never came to our table until we had to ask for him. He came over and gave us a good discount and walked back to the bar area where he continued to stand doing nothing. He never offered to refill our drinks or help out the 1 guy who was trying to wait on us since the 2nd person who was supposed to be helping had bailed out and we never saw her again. We go out in our large group all over town often and we have never had any trouble with this kind of service. We will never go back to this location again. I can see why it was almost empty when we got there. read more