I have had two experiences have just been great in the last thirty days. We ordered takeout on Thursday night and it said it would be ready in 30 minutes and it took almost 50 minutes so we had to sit and wait in the lobby for 20 minutes. I guess I don't care what the time is... Just be accurate because I would not have put the order in if I had known it would take almost an hour. We then visited during the same week on Sunday afternoon to sit at the bar and watch football. The waitress was extremely attentive and gave us great service. However, the wings came out cold and really chewy. The fried pickles were good. Usually Buffalo wild wings is an easy Old Faithful but it is definitely not at this location. read more

Buffalo Wild Wings - Chicken Wings Near Me - New Castle, Indiana

Food was warm at best, more like cold waited 30 minutes for cold food. I'm so over b w w.

horrible service unless you are old enough to sit at the bar. My son went last week with some friends. He wanted to order gauc and chips and was told he had to order all 3 dips. He ordered all 3 dips and they barely gave him any chips so he asked for more chips and was told he would have to order the appetizer again (Chips are the cheapest part of the meal). He asked for a Shirley Temple and the waitress looked at him like he had two snake heads. We sat at the bar while he sat with his friends and were finished with our meal over an hour before they even got theirs! read more

Food is typically pretty good, occasionally the service is extremely slow and they struggle to get the order right. Unfortunately, this evening the restaurant failed to deliver one of the two meals which was ordered through Doordash, which of course means we have to go pick it up, completely against the use of Doordash or one of us goes hungry. Looks like I'll find something else to eat. Attention to detail by the staff!!! read more

Stopped in for a quick beer on a Friday afternoon. Some friendly people at the bar and the bartender was nice and efficient. The interior I thought was nice. Everything went fine. read more

Buffalo Wild Wings - two blue blenders on a wooden table - Chicken Wings Near Me - New Castle, Indiana

The New Castle location is awful. Today we ordered a large order via the website and we did not even receive half of the order. The receipt in the bag did not match the online receipt. Management refused to provide a refund and did not apologize when we (work colleagues) notified BWW of the situation. The manager and the staff member were very rude and acted as though it was no big deal that they did not correctly fulfill what was ordered. I could understand if a few items may have been missed but to leave out half of the order is ridiculous. We did return what was provided to us at the end of the work day as requested and they still did not provide a refund. We will be getting in touch with corporate. read more

I recommend drinking a few pictures of beer before ordering. You will need it to help you forget your experience.

Placed an on line order that said it would be ready by 7:10. Finally received my food, all wings by the way, at 7:45. It was checked, by the very nice girl up front who is put in a horrible spot having to work for this location, who said my order was correct. Once back to my vehicle I double checked and found my order was wrong. Went back in and waited for 10 minutes before I was asked what the issue was. I informed the girl up front that I didnt have another 45 minutes to wait on my order to be corrected and that I would just like the money credited back to my card. She let me know that this would involve the manager, Emily, but when she came back I was informed that Emily told her that she didn't have time to come see me. After letting her no how unacceptable that would be, the manager showed up and let me know that she was unable to credit my card back that she would need to send an email in order to have this done. Customer service at its finest. I have had Buffalo Wild Wings all over this country and this location falls short of their reputation. read more

Jazzie was waitress. Friendly but disappearing. No ranch, no utensils to cut onion rings and no napkins. Another waitress was asked and brought a nice stack! It was an extremely long wait for food!! Extremely long. Should have guessed problems when it took forever to get seated. Kid that brought food was asked for napkins, utensils and ranch,,,,did not happen! French fries were quite sparse compared to many other BWW! Saw help on phones. Poorly managed facilities! Ranch read more

Buffalo Wild Wings - Ranch finally came n dripped before I realized my sleeve got some on it reaching to move it so it could be used! - Chicken Wings Near Me - New Castle, Indiana

Dear Buffalo Wild Wings This place was midddd. The wait was too long. I drank all my drink ate all the ice and the food still wasn't there. The waitress made rude faces and I wasn't a fan so this place is a thumbs down hardcore. As seen in the picture. Will not be attending this place again Hate, Ya boi John S. read more

Buffalo Wild Wings - Me saying the bdubs sucks booty hole - Chicken Wings Near Me - New Castle, Indiana

This is one of the best run Buffalo Wild Wings that I've been to. The staff did a wonderful job and they keep the place clean.

service, poop. waitress, poop. food, poop. sat here for an hour and a half and got cold food haven't gotten a refill since i was here. it was a awful experience and my whole table didn't even get there food after waiting 2 hours. waste of time. read more

Wow!!!!! Been here 1:47 mins and still no food!!! Mark is the manager and is awful!! We were told bad info and the two different servers told us he lied. Awful!! Should have looked at the ratings and listened to theirs that wrote the reviews. Awful! But then again Buffalo Wild Wings corp must teach this as I have not been to a good service one. Have you? read more

Buffalo Wild Wings - a man serving food to a group of people - Chicken Wings Near Me - New Castle, Indiana

The place is OK but it is not always clean. I have been there 2 times and it takes around 5-10 minutes to get seated. The staff is friendly and the food gets cool fast. To me the areas to improve is the fact of getting to be seated faster and once you are seated maybe that the staff do some rounds more often to see if you need refill or anything else. read more

Dirty restaurant and rude employees. Not a good combo. I have visited several times and they are consistent...consistently rude. Their "manager" snapped at me tonight because I sat in an open bar seat where I easily had distance between the TWO other people sitting at their empty bar. I sat there because 75% of the bar seats had social distancing signs on them. I get it that we all have to play this game but there is zero reason to be rude to customers over Covid guidelines. I'm done with this place. I left after being snapped at and got a snarky "have an excellent evening" from the manager. I actually did. I went down to Montgomery's, had no trouble sitting at the bar, got great service, awesome wings, and a nice draft selection. Why would I stand for treatment less than what I got elsewhere? I wouldn't and you shouldn't either! read more

I love the food but I refuse to pay those extremely high prices for it!! I have always loved this restaurant for my wings, but when they more than tripled their prices during a pandemic not good!! I just can't recommend them at all! read more

I love all the TV screens and wings!!! I have always enjoyed wings, and to be able to enjoy them and have so many different choices in the flavors, it's such a big help when it comes to enjoying a food that some would say is a little fowl. One of the other things that is nice about this place is all the different sports that can be watched at the same time or, all the different football games that can be on all at the same time! If I had one complaint, it would probably be that Pepsi products are served instead of Coca-Cola products. But even then, sometimes a Mountain Dew taste wonderful with wings! read more

Every time I order from here they leave something out or get it completely wrong. Bad service inside too

Please contact me I had an absolutely atrocious experience regarding your general manager at store number #3701 1715 south memorial drive. We ordered two lunch menu wings for $11 each. We ordered two tequila sunrises only but instead we just wanted vodka redbull ( since it wasn't an option) we were charged for both tequila sunrises plus two extra vodka drinks. When the waitress brought our receipt it was $70.20. Which is absolutely absurd for what we ordered we noticed the extra charges on the receipt and asked to speak to the manager to get them taken off. We only received two drinks. The "general manager " is completely unprofessional and rude and has no compassion for customers or mistakes made by staff. We explained the situation multiple times. I showed him our table and the two glasses that were there. We told him that we only had two drinks and we were charged for four. He told us all alcohol sales were final ( we hadn't paid yet) and we were arguing and he kept saying "I'll take payment now" we did the right thing and paid but that guy his name is mark at that establishment. But he needs to be terminated he's extremely unprofessional and doesn't care about right or wrong or the customer. Three separate waitresses apologized to us and explained to us that he is a horrible manager and that he has no clue what he's doing. They all also said he treats them poorly. We never saw him once until we asked to speak to him. He's obviously lazy and non compliant. I would really appreciate a follow up call with regards as to what actions were taken. We don't want a gift card or any kind of reimbursement. We simply want him either terminated or at the very least talked to or demoted. Me and my fiancé have both worked serving/management positions in restaurants across the U.S for 10+ years. This person is costing your establishment valuable customers, business, and employees. It would be foolish to keep him in the position he's in. I really hope my point has come across and if you value us and anyone else as customers you will consider my request. read more

Was pretty sure that the Greenfield BW3 was easily the worst service of all BW3 until going here. Made a reservation for 6:15 and was seated immediately. After 20 minutes of nobody helping us at all and seeing tables sat after us place their orders, I pulled a waitress aside to ask if we had a waitress. She replied that our waitress would be right over. After another 10 minutes, I pulled another waitress aside and asked if we had a waitress. She said that she would check. She came back and literally said, "She says that she doesn't have enough time to take your order. I can take your order if you really want me to." We left. Just horrible! read more

I had a great experience at the Buffalo Wild Wings in New Castle this evening. After trying to eat at another east central Indiana location on my way home from work tonight, I was AMAZED with the night and day service and food at the New Castle location. A big shout out to the hostess, Riley, my server, and the chef(s) tonight!!! Definitely will go back and continue to order from my online delivery service from Buffalo Wild Wings here in New Castle, Indiana. Other locations such as GREENFIELD can learn from the wonderful customer service that the New Castle location and the Fishers location off of 37 exhibits. When you treat your customers with respect then you will be treated with respect!!! read more

This place is pretty good for our first time it has a lot of TV's and good chips they are pretty quick too read more

Buffalo Wild Wings - Lemonade - Chicken Wings Near Me - New Castle, Indiana

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Extremely overworked employees. Everyone seems exhausted and stressed. Food took an extra 20mins than specified and COVID restrictions are not enforced. Go somewhere else. It's not worth your time or money. Wings were dry and food was cold. read more

Buffalo Wild Wings - Just ordered carry out and my wings are dry and cold. Definitely not worth the extra 20mins I waited past my specified pick up time. - Chicken Wings Near Me - New Castle, Indiana

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Was there last evening. Not a good experience for my family. No fountain drinks, no draft beer. Messes up my food completely. Made a major substitution on the appetizer platter without letting us know. The waiter was kind. read more

We went in there and it was not busy at all yet took us 10 minutes to get seated. The menu was abbreviated from their normal and the waitress had no idea if we could order stuff that want on the menu. I got a burger and it was ok at best, no flavor. The wife got the wings. You would figure a restaurant that is named after wings would have good wings. They were very tough and no flavor. We told the waitress and she had no idea how to go about fixing the problem. After she talked to someone else, she agreed to get new ones but "only if e have her the previously served wings". Like we were trying to get extra food. The new wings weren't any better. Only reason for the 1 star vs no star is the fries were decent. read more

Just don't bother going here. Unnecessarily long wait times for drinks, food, etc. If you're in a party with multiple checks, might as well order one more drink because you'll be there for over an hour trying to get payment sorted out. read more

place is a joke. not worthy of 1 star. can't get order correct, then want to blame door dash and won't refund money

Extremely long wait times for just wings especially when the dining room was mostly empty on a weeknight. Waited 15 minutes for a refill on my drink because they were making more sweet tea, but no offer to sub with another drink. Have made several trips and wait for food is always excessive. read more

Good place food was awesome and stuff but the music was the worst thing I've ever heard and ruined my appetite

food was mid service was mid wait time was not mid it was really long. my buddy drank all his drink and at the ice before we got the food. read more

I love BWW. The food is always good and I love that they are open late because not a lot of places around here are. Really, my only complaint is that when I place a to go order it's never ready at the time I'm given, especially if I order through the app. My latest order left my husband sitting there (with his food from somewhere else getting cold) for 15 minutes past the pickup time I was given and unfortunately that's completely normal! I guess we should just start adding an extra 10 minutes to our pickup time so we don't have to sit in the entryway and wait for a quarter hour. read more

So I guess my experience is on me because now I see all these terrible reviews...not only was there only 5 people total in the place but we had to wait an hour for our food. Then I had to ask for my side garden salad with my meal, for the waitress to bring me Romain lettuce with Parmesan cheese which is a Caesar salad and not what I asked for, but it had my wine vinegar dressing on it like no big deal...when I started eating it, picked up a bite with my fork and a long hair was hanging off the fork. I waived the waitress down and she said and I quote "Oh, well...want me to get you another one without hair?" I politely said, "No thanks" and she disappeared. When she brought me the check she said they discounted it %15. Well, gosh, I just wanted everyone to know you can get such a cheap hair salad right here in New Castle! read more

This is one of the more popular places in town. It's pretty hit or miss in my opinion. We waited about half an hour just for someone to come get our drink order even though we had multiple workers pass our table. On the plus side, I like the wings. Lots of choices and flavors. I like that not everything is spicy. The atmosphere of the place is meh. Dark and cold usually. read more

Been here a few times for dine in and carry out, never had a good experience. The service is always horribly slow and the staff are rude if they bother to even help you out. The food always takes forever to come out even when it's not busy at all, it's typically cold when It finally does arrive and don't even think they'll get your to-go order right if you place one, because they won't. Why hasn't this place gone out of business yet? read more

This place has really got it together now! Great service and the food is excellent! Exactly what a Wings restaurant is all about. Friendly staff too care of our table all evening. Will be back soon! read more

We always expect bad service at bbw but today we were surprised to have an amazing server, Chelby, who gave us amazing service and we will be back. read more

Boneless Wings, Wilder Wedges, Miller Lite and a Founder's All Day IPA. We loved the potatoe Wedges with the BBQ Ranch dressing. The food is always hot at New Castle BW3. read more

B-dubs has pretty much went downhill at every location but this one and the Richmond one are truly awful. Mediocre food (at best), LOUSY service (if you're lucky) and a way too LOUD. I usually give in once a year and try a B-dubs but thinking it might be a longgggggg time after going to the New Castle loctation.... read more

I've never had any issues here. Their staff is always nice and friendly. And the food is great. read more

Buffalo Wild Wings - the outside of a restaurant at night - Chicken Wings Near Me - New Castle, Indiana

Terrible service. Me and my 5 friends waited outside for our food and drinks for two hours. And about twenty minutes for our bill. They got my friends drink wrong and we're terribly rude and unprofessional. Will NOT be there again anytime soon. read more