Let's make it clear! Every BWW is different. I had a couple of bad experiences that made me stop going to BWW. Then on this particular day, I was in the mood for some wings, and they were the closest establishment. I was suspect at first, because there were a group of waitresses outside talking, no one was getting service. But I was soon greeted. And my order was taken. They did not disappoint. My order came out perfect! (All flats, extra extra crispy)! Dude salad was on point as well. Beer was nice, and cold. AND, they even put on the game I wanted to watch. to this location! read more

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Hey, had to stop by and leave a review for my Waitress Jazmine! Greeted us with a smile, friendly, prompt, offered extras and kept glasses full. Explained menu in detail and offered recommendations from most sold items. Appreciate her kindness Nice to see someone who enjoys their job ​ read more

I ordered the boneless wings and it was just mid, it's a 3/5 for me tho. Customer service was alright anyways. read more

Buffalo Wild Wings - Boneless wings - Chicken Wings Near Me - Springfield, Illinois

If you have wings in the name of your restaurant, you should really have some great wings! They don't. Mediocre at best. Rubbery and for traditional Buffalo, too spicy. These are actually some of the worst wings in town. read more

I dine it last night at this location 2808 N Dirksen Pkwy Springfield, IL 62702 United States. When I arrived at their counter, the girl at the registry just stare at me not even helping me , the other guy is on the other phone . I felt terrible standing there long time before i got seated. Those server are terribly lazy like any other reviews. Why just stare at you like crazy. I order my food but took a long time like other tables so i decided to have it on the go with my drink. While in my car watching my show im so upset giving me a wrong order, i was fine until i realize my drink they filled is also a wrong one. I went back this lady at the registry last night . Just staring and laughing at me without even asking me what i need.she just standing there not doing anything at all. Ao i went to her and ask for the manager but i doubt if thats the manager i spoke. He offer me to give the same order but im not interested anymore. I wasted my time about 2 hours. I ordered to give me my refund back with the wrong order. The order cost is only 15 which i dont really care bec ifs not much. Its just my experience is very terrible. I feel fooled giving me wrong order. I should took a picture of the lady standing infront of the registry doing nothing. This guy even said , he will put the refund but never refunded me back. Such a liar!!! No word of integrity and lazy people not paying attention. I dont recommend this place like other reviews on this location . Terrible service... read more

Looking for a place to serve you mediocre food, mess up your order, treat you as though you are a complete idiot and stare accusingly as though you are trying to pull a fast one? Then look no further! Buffalo Wild Wings won't disappoint! For this immersive experience it is best to order online through their ever-glitching app. When you arrive at the designated time and request the (unbeknownst-to-you) glitched-out non-existent order, the manager will probably cross her arms and stare at you as though you are pulling a fast one! After showing proof of the order through the app you may just be treated to an interrogation, and asked to provide additional proof (such as your account email and pw). You may also be required to provide proof of purchase through your bank app and email. (Can't be too secure for those tasteless wings!) The luckiest of them all will be asked to haul their mother down to make an in-person appearance to re-verify all the information you have been patient enough to give. If you are fortunate enough to be given the chance to reorder, don't worry - the owner HIMSELF will be sure to charge you a SECOND time for all their trouble! Sure can't beat THAT customer service! read more

This one goes out to Shinah (I think that was her name) Exemplary service on her end. They were extremely short-staffed, as most places are in this god-forsaken country, but she never wavered in staying on her A-game. She was very kind and took great care of us. The food was about what you would expect. But Shinah, you made it all worth it. Thanks for the extra to-go drinks. read more

Well...this order was not what we expected. Let me start by saying that I know that the world is a little upside right now, and I appreciate these restaurants that are continuing to serve customers. Now, that being said, there is still no excuse for poor quality (especially for the amount that we paid). Several items were missing from our order (including the ranch dip for the wings, and the Veggie side with the kids meal). Also, I specified on the kids cheeseburger that there was to be "No sauces...meat, cheese & bread ONLY", which I thought was very clear, but the burger we received was SWIMMING in ketchup and mustard (which added a lot of unwanted drama with my picky eater child). As much as I want to continue to support businesses that are open during this time, after this experience, it will have to be OTHER restaurants until we are able to return to an in-store dining experience, where we could send these kinds of mistakes back to be corrected. read more

I have been there so many times and every time I do a pick up order I go in and it's wrong. And the other people In there picking up stuff they have to check the stuff they get and it's wrong too so I don't recommend. read more

Pretty damn bad, there's a reason they only have 2.5 stars when it's hard to mess up pub food. I'll start with the customer service. I ordered my food online, waited outside until it said it was completed. Walked in and there's two people already waiting in line. No one behind the counter. I waited about ten minutes before the server came back out. Told the lady waiting there first, her order wasn't ready and would have to wait. Pretty obvious. The other guy told her his name, then she asked for mine. She said yes your orders are ready. She should have returned to the front to attend to other customers who might be waiting, instead of taking a talk break in the kitchen with her coworkers. Next is the interior of the establishment, most outdated and shabby B Dubs I have ever set foot in. It's ugly as all get out, looks like concrete pattern for the table bench backs. ‍. What? Very dreary. I've been to places in the country with less population than here, that kept the place up better.Coming from Las Vegas I expect more for the same experience, which actually costs more here. Lastly were the wings. They were just at the point of being cooked, probably undercooked knowing how hot you have to cook chicken. Very soft and slimy. The sauce was the worst of all the places I've eaten at, I tried three different kinds here. The carrots were old and only a few. The celery was soft, brown, and tasted fermented, plus freezer burn on top of that. WORST B DUBS EVER! Oh the blue cheese was ok. read more

Standing waiting to be seated for about ten mins. Not one employee acknowledged me waiting. Terrible. I hate this place. On my way out the door. read more

I love B-dubs and was craving wings while visiting family here in town. As far as the food goes, this was absolutely the best location I've ever been to! The wings were really fresh and seemed to be higher quality meat than I've had at other locations. The food also came really quickly. Only issue I had was that our waitress wasn't the most attentive. She kind of just took our order and disappeared. Someone else brought us our food and she just came back later and put the check on the table ‍ read more

The food was okay. We got 30 boneless wings, fries, and 2 tall boys. The waitress (and I won't say her name) was rushed and borderline short/rude. We had a giftcard someone gifted us for a birthday...and decided to use it. When she dropped off the check she had both the giftcard and my debit card to pay for the remainder. She ONLY ran the debit card. When we finally hunted her down (she was talking with coworkers), she said "oops haha. Use it next time. No one helped fix the issue etc. I shouldn't have tipped her $20 still...I should have said "Oops...you'll get it next time". read more

Food is pretty good but everytime I order online or over the phone for a set time I come in to pick up and wait 10-30 minutes, it's ridiculous. read more

Order online for pickup and showed up exactly on time, then had to wait 33min until I got my food. Horrible service!!! If you plan on eating here make sure you order it a few hours before you plan on eating. read more

Service here is terrible. We waited 20 minutes before being helped. We got our appetizers before our drinks came out, and when our food did come out , it was cold and not what we ordered. They never came to ask to refill our drinks or if our food was okay. read more

Stopped in for a beer the other day and had a nice experience. Not sure if new management took over or what but the staff were great. Everyone is friendly, doing their job with a smile & keeping busy with work stuffs. I stopped coming here about 2 years ago bcz the staff were lazy & rude. Just hanging out socializing with one another like they weren't working but were there to party. Great improvement Bdubs!! read more

Keeping Covid in mind and assuming they were short staffed I still would not come back. The traditional buffalo wings were entirely too hot and the skin on them and teriyaki wings were slimy. Not spoiled slimy, but not cooked correctly. Wings were also borderline cool. Our fries and onion rings were very cool. We were hungry, since nothing was spoiled we ate most of food except wings. Waitress stayed out of site unless she was bringing an order or taking one. read more

Placed an online order last night of 30 wings and fries. I was told the order would be ready at 6:20. Got there at 6:20 and there were SEVERAL people there in front of me also waiting for their pick-up orders. One woman waited an hour and a half to finally get her order. I was told it would be another 15 minutes. 50 minutes later I STILL did not have my food and none of the 5 employees standing around behind the counter had any idea when it would be ready. The standard answer was 15 more minutes. During the hour I was standing in the front, several people literally came up to complain about how long it was taking to get their food at their tables. Finally, I said I just wanted a refund because at that point I didn't even want the food anymore. Well, that took another 15 minutes just for them to figure out how to write down my email address. The manager finally came up to talk to me and informed me that they took down my info and they had to fill a form out and I would be receiving the refund back to my card within 4 to 8 business days. I asked if I could have that in writing or some kind of proof that I didn't get my food and would be receiving a refund. NOPE. Couldn't give me that. The manager said he would personally fill out the form and email me at the end of the night. NEVER received that email. Just got off the phone with another manager who sounds like she might be able to rectify the situation. We shall see. But, I will NEVER, EVER, give this place my business again! Terrible service, they lie to EVERYONE about wait times, and all for average food. If they would have been honest about the wait times, I think I would have been more understanding. Also, do not tell people you are understaffed when there are no less than 5 employees standing behind the front counter doing NOTHING. read more

Do not recommend this spot. Ordered pickup dinner. Showed up a few minutes early. They say it will be ready in a couple minutes. Sweet early. As I sat there heard the bitch about customers. Then messed a Togo order. About 10m after my order was to be ready they tell they burnt the chicken and are doing a remake. It's their specialty? Don't they know how to make chicken??? So then they offer me a drink. No I'm just irritated now. And then they messed up another order. I should of known when I walked in. This is the deadest One I've ever seen 9pm on a Saturday night. Locals know to avoid. Only travelers beware. Oh did I forget to mention my 20 wings were cold and nasty after having to wait an extra 15 min. Avoid avoid avoid read more

Waited 10 minutes for my drink alone and it was the wrong drink. Wasn't offered a correction. Wasn't checked on at all while I was there. Worst of all the chicken was cold when I finally got it. They were not busy at all. Maybe 6 tables in the whole place. Server was Tiffany. Do not recommend this restaurant. read more

On a trek to my cousin's wedding, my party found ourselves hungry and in Springfield, Illinois. We initially found 2 diners, but their menus had nothing besides the infamous 'Horseshoes (Thick Toast, Hamburger, Gravy, etc...).' We had no desire to chow down on gut bombs, so we drove a bit farther and found a few chain restaurants. We decided on BWW due to their menu diversity. Although the menu is not huge, there is something for everyone. My mom ordered a buffalo chicken wrap, with chips and salsa on the side. She finished it with no problem! She said the salsa was 'unique,' which I think means she liked it. My brother and I decided to split the Garden Crasher appetizer. Definitely not worth it. It comes with carrots, red peppers, celery, hummus, olives, and naan bread. I crunched on the first 4 items, and my brother hit the olives with the veggies. We did not touch the tzatziki or naan bread. This part of the meal was my only complaint.... 9 dollars for 20 sticks of veggies and hummus. A huge ripoff! That's what we deserve to attempting to be healthy. Onto the positive... I (along with my brother) ordered 6 naked tenders with a side salad for our meals. He went with the Caribbean Jerk and Thai Curry for his sauces, while I opted for Mild and Parmesan Garlic. The naked tenders were excellent with the sauces. The Parmesan Garlic is my alltime favorite! I hadn't been to BWW since boneless Thursdays in college (I'm old now... wow); The sauce is boss. Being in the Chicagoland area, BWW gets lost in the shuffle due to all the great dining options around. I don't think I will underestimate the quality of BWW again! By the way, the staff was great. No complaints there. Same thing goes with the appearance of the restaurant. If you are in Springfield, or you need a break off of I-55, head here!! read more

Absolutely the worst service ever! We had a large group of kids and adults everyone order and placed separate checks. My children waited one hour for food and we never received anything! They completely forgot to complete our order ! Only our drink orders were made. We waited ONE hour for our food and received nothing!! The waitress didn't even care. Thanks for starving my children. read more

Service was horrible.. we didn't get any silverware, napkins, plates and we had to wait forever to pay in the end. Meanwhile waitresses were going back to the kitchen to listen to their loud radio with their sodas in hand. Not giving a care about any customers. read more

I love the Asian Zing wing sauce. Service is usually great and the staff is friendly. read more

Buffalo Wild Wings - View from my seat. - Chicken Wings Near Me - Springfield, Illinois

Came in with my friends. Service was good food took forever and when food did arrive it was cold i told the server she apologized and went to get her manager. When the manager got to the table he was rude told him that my wings were cold and the fries tasted stale. He said thats not his problem really?? You are the manager it should be your problem. I didnt get his name because he didnt give it to me. But he was old white had white hair and glasses. I will never come back as long as that man is there. I will definately tell everyone i know. read more

I've been here multiple times and it's usually pretty good. The staff is very friendly and the food always tastes good, the only real complaint I have is that sometimes they're slow, which is really inconvenient during lunch when you're pressed for time. I've never been to this one at night so I can't say how it is at that time, but for lunch it's worth going to as long as you're not in a hurry. read more

Incompetent management. Lazy staff. Order for pickup was nearly an hour late. Order was missing food. Do not come here.

The music was so crazy loud we couldn't hear each other speak in the dining room. We asked the server to have the music turned down multiple times. Will never visit this location again. We've been to the West Wabash location and never experienced this NOISE!!! read more

Took an 1 hour and 45 minutes to get only two meals for 8 people. Got our orders wrong, and couldn't spilt the check correctly. Once we finally got our food we still had to wait for 20 minutes to pay for our cold food. read more

The wings were a major disappointment. They were dry and tough, almost inedible. We ordered three sauces and one of the three was incorrect, not even close to what we ordered. I tried to call in but the phone went straight to voice mail and the mail box was full. Hard to believe a restaurant whose main item is a wing, cannot produce an edible wing. I would give zero stars if that were an option. read more

I don't know if it's just this shift of employees, but it was one mistake after another when it came to orders when we finally got to order. We'd been sitting at a table for about 20 min. before a manager had to come and take our order. They are all unorganized, the floor is disgustingly dirty, and the music is a little too loud and vulgar. I don't mind music but if it's so loud you cant sit and talk to the person next to you it's too loud. read more

I've been to bee dubs all over the country and I've been consistently disappointed. This branch breaks the trend in a very good way. I'm here on a near-weekly basis and I'm always met with friendly service and good food. This BWW is also the most popular place on the Northend, regardless of time-of-day or day-of-week. read more

Buffalo Wild Wings is by far my favorite wing place . So much better than hooters ! Amazing wings , wonderful appetizers and great Mac and cheese . Workers are always making sure you have everything you need ! read more

My family really likes BWW but we will not be going back the one on Dirksen until they can get their act together. The service here has been horribke the last couple.of times we have been there. Today we waited at our table 15 minutes without anyone takong a drink order. read more

My wife and I came here to get some food on our way up to Chicago. We sat down at a high top in the bar with no menus and the waitress brought us water. Then we didn't see her for 20 minutes and left. Not sure why the service there was bad tonight. read more

I went to eat here last night and our server was grossly unprofessional. She was really pushy trying to get us to order alcohol at her initial visit and I was unsure if she would get our drinks correct since she acted like we were all ordering tequila. We got our drinks and placed our order then didn't see her for a while. After a long disappearance she came back to our table to tell us how she just cussed out the manager and how all of her other tables were giving her $20 dollar tips because of her bad night. She complained excessively about her manager and even encouraged our table to harass him. The wait for our food wasn't too long, but we got half of our appetizers with the meal which where then cold. They had obviously been sitting under a heat lamp for a long time and went uneaten because they were meant to be shared with the group. I had to try to flag her down twice because I didn't receive my food at all and when we finally got her attention she says something along the lines of "what could you possible want now." Umm... my food. It was ready with the other orders, I assume, because she came out with it almost right away. Overall, the waitress was hungry for tips and made that painfully obvious as she mentioned tipping every time she was at our table. When she came to the table she stood around and talked waaay to long about her manager, tips, or smoking cigarettes, and the overall service was really lacking. read more

I love buffalo wild wings! Great service, friendly staff and filling food choices. The bartenders at the bar really know how to serve those drinks also. The bartender Wil is a mad scientist with alcohol and can practically make anything you ask for. Love love love this place :) read more

Yikes! Been to quite a few locations over the years. The Dirksen location is terrible. Last 2 times we have been there have been terrible. Managment is severely lacking, food is flash frozen served sloppy. Pick a different place. Bar tenders and servers look to be trying, while managment looks to be asleep at the wheel. read more

This location was horrible. We waited 60+ mins for our food and we only had 4 people. Random people wearing street clothes were going in and out of the kitchen, not to mention a small child that was eating carrots out of customers veggie bowls sitting on the counter. Very unprofessional manager. My first bad experience at Buffalo Wild Wings. read more