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    Bug Trace

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    343
    7
    0

    1 year ago

    great company to hire I will definitely recommend them they took care of our house very very pleased with their service

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    Critter Control

    Critter Control

    1.8
    (46 reviews)

    I hired Critter Control Houston to inspect my elderly mother's home for suspected animal activity…read morein the vents. After the inspection, they proposed a full sanitization and vent-blocking package -- totaling $1,700 -- citing signs of rodent activity. After paying and having the work begin, we were informed that there were no animals, no droppings, and no need for any sanitization. The material in the vents was coming from an exhaust fan that had caught fire -- something that was never identified or mentioned during the initial inspection, and only discovered when the crew arrived to do the work. To summarize: they missed an obvious burned exhaust fan during inspection, misdiagnosed it as animal activity, sold an unnecessary $1,700 biohazard sanitization package, and never caught their error until work had already been contracted. When I called the office to address this, I spoke with Jessica, who was not helpful. Rather than acknowledging the mistake, I was told the company feels they "went above and beyond." Charging $1,700 for unnecessary services based on a missed diagnosis is not going above and beyond. I chose this company specifically because of the positive reviews and because I needed someone trustworthy to care for a vulnerable family member. That trust was not honored. I would not recommend Critter Control Houston to anyone, and I urge others -- especially those hiring on behalf of elderly relatives -- to get a second opinion before agreeing to any services.

    My issue is that your company charged us the second and final payment before completing the job…read more There is still work that needs to be done, and in less than four months the bats on the back of the house have returned. In addition, your company has repeatedly scheduled appointments where no one showed up and no one even called to explain or reschedule. On another occasion, the wrong technician was sent without the proper ladder needed to access the back of the house, which is very high and has many electrical wires, creating a serious safety concern. At this point, I would like this issue resolved promptly and professionally.

    H-Town Home Services

    H-Town Home Services

    4.7
    (26 reviews)

    Kudos to Connor. He did great job. Specifically, he identified issues, suggested a plan and…read moreimplemented it. Five stars!

    I would put 0 if I could. We hired these guys back in January to take over our pest care at 4…read moreproperties. We have NEVER gotten more complaints. Initially it was just a few, but then around March we got a bunch and asked for retreatment. That is when the excuses started. Instead of acknowledging the chemicals should be strong enough to last 3 months, we got told that we needed a monthly or bimonthly treatment instead (in 7 years of owning these properties they have never needed more than quarterly treatments), which of course was more costly. When the retreatment was completed they recommended a couple repairs to help prevent bugs getting in which we completed. We then started getting complaints at the other properties as well. These had no recommended repairs and instead we just kept getting excuses and told to upgrade our account to pay them more. Then after our 2nd quarterly treatment in April the wheels fell off. Nonstop complaints at multiple locations. They then started making excuses claiming they are a small family company and cannot commute to our properties (didn't stop them from quoting and taking my money mind you), and started blaming me claiming that the repairs we had already completed at 1 location somehow explained the nonstop complaints at 3 of the 4 locations they treat. They then cancelled the contracts and refused to come out and retreat the properties we had already paid for through the rest of the quarter, violating the agreement we had, and continued to insist I pay them more money for them to retreat. We now have a roach problem that we are going to have to have another company fix, after just 6 months of using these SCAMMERS. Use ANYBODY ELSE

    Bug Trace - pest_control - Updated July 2026

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