We were having months long issues with ants that were entering through grout voids, under…read morebaseboards, etc. We tried Terro, which as worked for us before, as well as Advion ant gel. The ants seemed to like those baits and take them back to the colony, but just kept coming back. We lost our faith and patience in DIY-ing. Maybe it would have worked if we kept at it, but who knows? We called RPM because of reviews saying that they don't push subscription/recurring services as well as general high satisfaction levels. Everything was great. Easy to schedule an appointment (it was 1.5-2wks out, which was fine). Dustin was friendly, efficient, and happy to discuss the issue and my questions. And best of all, very few ants (like less than 10 total) throughout the house after they sprayed Termidor around the perimeter fence, foundation, and entries. While it didn't take a lot of time and I'm sure the chemicals weren't pricey, the cost considering the value delivered was very fair and reasonable. We'd do it 10/10 times again and we'll call RPM again for any future pest control issues.

6 years of great service, never missed a scheduled service, never an insect problem here!read more

We've had Jacob from Thrasher come out to our home several times to help us when we suspected…read morerodent activity, and he has been outstanding every single visit. What we appreciate most is that he never rushes through the appointment. He always takes the time to explain what he's about to do, why he's doing it, and what we should expect. If we have additional questions, he immediately stops what he's doing to answer them thoroughly and never makes us feel like we're bothering him. When you're dealing with something as stressful as a possible rodent issue, having a technician who is knowledgeable, professional, patient, and reassuring makes all the difference. Jacob brings a sense of confidence and reassurance to every visit, and we genuinely appreciate it. We highly recommend Jacob to anyone needing pest or rodent services. Thank you for making a stressful situation so much easier to navigate!

After buying our new home, we used Thrasher for both fumigation and termite damage repair. Overall…read morewe were very pleased. Their initial report was very detailed and thorough. Their office (Cassy) was responsive and easy to work with. Jacob and Danny came and did a great job on our rim joist repairs. Not only was the quality of work good, I appreciated that they gave me pointers on things we could do to prevent similar damage in the future. Hopefully I don't need their services much in the future (no offense), but if I do, I know who I will call. Thank you!

I spoke to David today , he was wonderful . My HOA wouldn't…read morehelp me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!!

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

Great company. Got rid of the black widows under the eves and siding. Cleaned and swept up nicely…read more On time and good guy to talk to. Moderate pricing. Definately better than many companies you might have heard of.

I've been a realtor for over 16 plus years and I have never come across a termite business so…read morenegligent and unethical in the real estate servicesZ I had a Presto pest control appointment at a property in Cupertino, CA. This home was to be listed at $3.5M and this home had possible active termite Infestation. The owners wanted to fix. 24 hours before the day of appointment , I explained to the Presto technician I couldn't make it to the property to meet him. I explained beforehand there's a lockbox and provided him the code. The Technician acknowledged. He technician did only an exterior walk through of the home and provided a $$$ unreasonable quote which was much higher than what I expected. I also realized the Presto technician NEVER did a walk through inside the home. I know this because there were no interior photos in the Presto quote and my lockbox showed no access for the key removal. In summary, I received an incomplete and a very high $$$$ quote from Presto. I went with another vendor who was much more realistic and reasonable and in line with the termite work. I explained this to owner Jim via phone call and followed up with emails afterwards . I still have our communication correspondences. Jim Rossi acknowledged and wanted to make it right. I explained to Jim I went with another termite company because I was very disappointed in his company's incomplete work and because I always have a second vendor on hand for any real estate services. I thought that was the end. A few days ago, I received a letter from a collection agency saying Presto was coming to collect $106 for the incomplete termite visitation. I explained to Jim Rossi that his organization was very unprofessional about all this but Jim didn't listen and proceeded to collection from my brokerage. I called the collection company and left a VM to explain but they agency never responded to resolve this outstanding amount. I asked Jim to drop this petty charge due to his ego being hurt or whatever and move on and make sure going forward his team does a more complete and thorough job with termite inspection especially for high end homes in Cupertino, CA.

Victor called me with his ETA before the scheduled time. He…read morearrived on time and started the service call. He was very professional, courteous, and knowledgeable. He explained the process and completed the work. Showed me the results, cleaned up and replaced the screens that were broken and lose. Extremely happy with his work and the results. Highly recommended this company.

They came out, did what they do , no more ants or spiders by second day . Absolutely Amazing!!!…read more They have a customer for life. I got the yearly plan totally worth it!!

I had a rodent problem in the attic and after a lone rat made its way into our home (gross!) I…read morerequested for quotes from multiple companies through Yelp. Wildlife technician David came to our house and performed an assessment to determine possible entry points that needed to be repaired. I completed assessments with multiple companies and decided on Critter Control because David was so kind, knowledgeable, and incredibly thorough with his work (kudos to you David!) He was happy to answer all my questions and it really put me and my family at ease. His assessment report was so detailed and we were quoted such a great price compared to other companies. Their process is straight forward, they are transparent with their costs and don't try to push additional services that you don't need. We finished our repairs a couple of weeks ago and we went from hearing movement in the attic every single day to pure silence. As someone with a severe phobia of rodents, thank you David and the front office team for your help! I can finally sleep peacefully at night. P.S. I hope we never have pest issues again but if we do, we 100% will be using Critter Control

Our technician John is knowledgeable and very patient. He arrived on time, climbed into our attic…read moreand identified where the dead rat is (Unfortunately in a place he cannot reach). He tried different ways. Although we will have to bear with the awful smell for another few days/weeks, I'm satisfied with Critter Control's work.

MIKE IS THE MAN! I had a termite infestation and Mike was so professional with scheduling, arrival,…read moreand treatment of the target area. He was able to explain the active ingredients, treatment plan, and the termite science and behavior to prevent future infestation. During the treatment we found some more dead termites in the walls and targeted the right areas. I am able to rest easy because I have the support of skilled professionals to make sure we stay ahead of this termite problem.

These guys are great- their client list includes animal shelters, schools and the like- pet safe,…read morekid safe.

We've had a beehive at our home for over 16 years, and Francisco was able to take care of…read moreeverything in just one day! He was professional, upfront with pricing, and there were no hidden fees. He carefully removed the honeycomb and made sure to cover up the area of the roof he had to take apart. Unfortunately, because of where the hive was located, the honey wasn't sanitary to eat, but what mattered most to our family was that the bees were not harmed. Francisco carefully suctioned them up so they could be safely removed instead of killed. It's been three days and we haven't seen any more bees around the house. Thank you, Francisco, for getting this taken care of and for treating the bees with care. That truly meant a lot to our family!

Francisco did excellent work. We had a nest of…read moreYellowjackets behind the siding by our front door. He located and removed their nest in no time. And he did a great job sealing up the entire area, so they can't return.