Bullet Towing

(120 reviews)

Harper's hands down saved the day today. We had 3 tow companies: one was a no show, one was too…read morelate, the last one showed up and left our vehicle in the lot, but put delivered. Not one of these companies ever picked up the phone to let us know, I had to find out thru our AirTag in car. Within one hour of calling Harper's, they already had our truck on flatbed and headed to destination and they were in contact entire time. Thank you so much Jon Singer for being an honest reliable driver!!

Harper's was one of the few bright spots in an otherwise bad day for us. My wife was involved in an…read moreunfortunate auto collision that rendered her car undriveable. However, our experience with Harper helped us get through it. They were very quick to the scene. They towed our car from a busy Austin roadway to our residential neighborhood and on to our driveway. (All this through very narrow streets without damaging any cars parked on street.) Our tower (Ballard) was very skilled in getting our car on and off the truck and very courteous throughout. I will most definitely keep the Harper's business card he gave me and use them in the future if I need a tow. I highly, highly, highly recommend Harper's Towing Service.

Chote's Towing Service

4.5

(91 reviews)

Driver went to lunch while delivering my vehicle. Dealership had been expecting him sooner…read more However, the vehicle arrived safely.

These guys were very friendly and professional and really helped during this stressful time. They…read morewere very easy to get in touch with and responsive as well as affordable! They called ahead of time to let me know they were on the way and when I told them my eta they were more than okay with waiting till I arrived. I'll absolutely recommend them and call them back for their services.

Rocha's Towing Service

(80 reviews)

Jackson is outstanding. He is smart, efficient, friendly, and a first rate driver and tow truck…read moreoperator. He just collected a 1983 Porsche 944 and did it skillfully in a tight spot. First I thought the price was a bit high but when I saw what he could do I thought he was worth more. I would call these guys again and ask for Jackson. As nice an experience of having my car towed as it could be. Thank you Rocha's and Jackson.

David did a great job towing my car. Answered all my question I asked him if he could back up all…read morethe way to the back on the yard. Did it without hesitation. Sent me photos of the vehicle. Since I wasn't around to be there while it got towed. Made sure I was set up correctly. Would recommend again. If i ever need a tow again

Towing Caviloso Express

(1 review)

my alternator went out of my car and I went on the yelp looking for a tow company. Jorge of…read moreCaviloso responded quite quickly, quote was fair against other quotes that I received. We scheduled a 7 AM arrival for pick up of my vehicle. He was spot on on time. It took him about 40 minutes to maneuver my car the position it was in and get it loaded onto his flatbed. Dropped it to the dealership location within an hour and a half of leaving my house. Sent me pictures of my vehicle, fully delivered. this was my first time having to ever call a tow company. The experience was fantastic. I would absolutely use his service again and again, and I would refer him to anybody that I know. I trusted his service. I trust his timing. I trust his company. if you or anyone you care for needs a Tow company. Call Caviloso..... a great experience will be had!

From the owner: From roadside assistance to full vehicle revival, count on our speedy towing service and trusted…read moreauto body craftsmanship.

Quick Tow

(53 reviews)

They showed up so fast, and quickly and carefully loaded my pickup onto one of their flatbed…read moretrucks. Super professional. Would contact again in a heartbeat.

I called QUICK TOW LLC early in the morning, around 6:17 AM, using their 24-hour number. The person…read morewho answered sounded like he was half asleep. I even asked if I should call back later, but he said, "No." I explained clearly that I needed a tow for my car and specifically did NOT want a flatbed, as I've towed this car before and know it requires a dolly to be towed safely. He told me the driver wouldn't be in until around 6:30 or so, but assured me they've hauled Ferraris and other exotic cars before and knew what to do. So, I trusted him and waited. At about 7:15 AM, I received a text saying they were 15 minutes away, and true to their word, they showed up on time -- with a flatbed. The driver himself was very professional and polite. I explained my concerns again and told him I've had this exact issue before where flatbeds couldn't tow the car without damage. The driver worked to line up the car, but after checking, he came over and said the spoiler would definitely hit. At that point, I asked him not to tow it. He was understanding, apologized, and even suggested a few other companies that might be able to help. The frustrating part is that the driver wasn't told that I needed a dolly. When he called the office, the same gentleman -- now fully awake -- admitted they don't even have trucks with dollies. This was a complete waste of time and easily avoidable. If the person who answered my call had actually listened when I explained my needs, we wouldn't have gone through this whole mess. The driver gets five stars for professionalism, but the communication and dispatch side of QUICK TOW LLC really dropped the ball here.

Blue Angel Towing

4.2

(49 reviews)

My daughter had a blowout and didn't have a spare. I showed up to assist and get a tow out for her…read more We called a tow company out which wanted $285 because they had to use special equipment since they didn't have a flat bed. The other company came out but couldnt assist right then because they received a police call. So about 10 mins Later Joe with Blue Angel pulled up and assisted with the tow. He was very very nice and courteous and had the car on the truck in 5 mins. We are so gratefu. We also saved $100. So this definitely was a blessing.

My car wouldn't start and was stuck in a parking lot on a Saturday afternoon. I called Blue Angel…read moreTowing and they gave me an honest quote and showed up in less than 30 minutes. They got it hooked up quickly and towed it to a shop nearby.

A-Tex Towing

3.9

(59 reviews)

Good people!! My wife and I went to look at our son's car after he was in an accident. It was…read morevery upsetting for my wife to see the condition of the car. One of the owners, Tito, was exceptionally kind and patient and provided some comforting words to my wife and to me. Our experience was the opposite of what you might expect from an impound lot and towing service. A-Tex has good people who do a good (and necessary) job at a fair price. But the personal interaction and patience was unexpected, but absolutely appreciated! Thank you Tito.

Absolutely terrible customer service. The woman who answered the phone was unprofessional and…read moredismissive from the start. It's just bad business. Even more frustrating was that the officer who stopped to "help" him and the tow truck driver acted like they were doing my son a favor by calling and providing a tow truck for him instead of allowing him to call one himself. He wasn't in a wreck, truck just wouldn't start. He asked what it cost and was told "if you have insurance then you don't have to worry about it". Then, after presenting it as "help," they hit him with contracted rotation pricing, charging over $300 just to hook up his pickup and move it into the parking lot next door. I understand rotation pricing in an emergency or urgent situation, but this was completely taking advantage of a young kid. The entire experience with them was unprofessional and disappointing from start to finish. I would not recommend doing business with this company.

Galindo's Towing and Transport

(3 reviews)

was stock on the road in Austin this guys came and towed my…read morecar within two hours Which is good because he said it won't take him more than two hours to get us

I needed a car towed, called other places. Galindo's Towing & Transport rose to the occasion…read more Fast service, nice, handled the car with care. Arrived at the destination, letting me know, excellent service & pleasant experience. I'd use their service again if needed.

Roberts Towing

(24 reviews)

Robert , real quick in response .. and very reasonable with his prices..I would recommend this…read morecompany to any and all ..

I am extremely satisfied with Robert's towing, the owner is respectful & polite. I would recommend…read morethis business to my friends because of the great value you get with the owner's expertise. This is A great local business!!

A&H Towing

(9 reviews)

Did a great job towing my 370Z on a flatbed. Very communicative, on time, and were very careful…read morenot to damage my beloved sports car. 5 stars for your towing needs!

Thank you so much for the tow yesterday!! I had called 5 other tow companies and yall had the best…read moreprice and Fadhil had great customer service. Thanks yall

Juke Auto

(619 reviews)

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

Frank's Complete Mobile Auto Care

4.5

(218 reviews)

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

Terry's Burnet Road Inspection

4.9

(161 reviews)

I've known Terry since dirt showed up. He's preacher friendly to talk to w/o the condescending…read moreoverload. There's little about any machine ever made he doesn't know about to help you figure out what's wrong with yours. I recommend his services not just for inspections but whatever else you might need a little friendly guidance with navigating these more and more complicated lives we deal with now. Micky

Christy and Terry are just amazing people. I love supporting our locals and they are most…read moreDEFINITELY locals! They constantly owe me 3 more minutes because it never takes 10. Ever. LOVE LOVE LOVE them!!!!

Austin's Finest Alignments & Brakes

4.9

(84 reviews)

Could not possibly recommend more highly! Look no further for guidance and service…read more Have a lightly driven + very well maintained 6-year old Subaru with just 45k miles on it. Subaru Dealership sent a "courtesy video" upselling all kinds of suspension related issues - sway links, tie rods, control arm bushings etc. Quite an upsell ambush with zero clarity on magnitude of issue. Took it over here expecting/willing to pay a lot to have them assess it - but they nicely DROPPED EVERYTHING to come out, crawl under the car in the parking lot, and tell me I shouldn't worry because it's still in great shape, and clued me into what to lookout for. I know where I'll be coming for all future car service going forwards. Truly outstanding stuff - big for trust and awesome communication.

As somebody that is new to Austin, I was very concerned on what shop to go to for my brakes. John…read moreand Justin the owners both took the time to explain what was wrong with my rotors & brake pads and were very quick with Service as well. Honest and Affordable. Highly recommend!!!!!!!!!!

Qualitek Auto Body

(74 reviews)

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

Austin Wrench A Part

(132 reviews)

"I cannot thank Tina enough for her incredible help this morning. I have a 2018 Atlas SLE and was…read moreincredibly frustrated after learning that a single burnt-out left low beam headlight meant replacing the entire headlight assembly. Everywhere else quoted me over $1,000, which I simply cannot afford. I came to the Wrench-A-Part on Highway 71 first thing in the morning just hoping for a miracle.Tina was so incredibly nice. She didn't just answer my questions--she actually ran an inventory search, found a match, and insisted on helping me get it sorted out. It is so rare to find anyone who actually gives a crap or is willing to help these days, even when you are paying them. Tina genuinely cared and went completely out of her way for me. She was so kind she almost made me cry tears of relief. Thank you so very much, Tina! You are amazing!"

Called to ask about their parts and the guy who answered was very friendly and helpful. Showed up…read moreabout an hour later, I was able to easily figure out where I needed to go for what I was looking for. I was in for just a replacement rear view mirror. It was pretty hot outside but to my delight they sold cold beverages inside. Found the exact one I was looking for and it was affordable at 12$. Only downside (on my part) was when I was there looking through different cars to find my part, I lost my necklace and have been pretty torn about it.

Everflux Motors

See more unrecommended reviews

(6 reviews)

I had an amazing experience at this dealership! From the moment I walked in, the staff was…read moreincredibly helpful and patient in helping me find the perfect car for my needs. They took the time to understand what I was looking for and made sure I drove away happy. A few months later, I needed some mechanical work done, and they honored my warranty without any hassle, fixed everything at no cost. The service department was just as professional and friendly as the sales team. This place truly is a one-stop shop for everything you need. Honest, reliable service from start to finish. I couldn't be happier and would recommend them to anyone looking for a trustworthy dealership!

We had a great experience buying a Cadilac Escalade from Everflux! Everything was very honest &…read morefair from the negotiation, pricing & maintenance of the vehicle. We would definitely buy from them again & highly recommend to anyone looking for a vehicle!

Armadillo Auto Glass

4.9

(209 reviews)

Professional. Experienced. Respectful. Top notch communication. They have done all my vehicles more…read morethan once.

Arrived fast fixed crack quickly 15 minutes so happy he could take care of it before I had to…read morereplace the entire windshield

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Ruthie K.

13 years ago

Tuesday 7/30/13 was a bad day. My car broke down on the way to work in Northwest Austin. I parked it off the road, off the shoulder, and in the grass on Hwy 183 North. I managed to get a ride the few more miles to work, but had to leave my vehicle. After arranging a tow from there through roadside assistance, I found out that Southside Wrecker had already towed my vehicle, even though it was in no way impeding or causing a traffic hazard (and less than 5 hours after I had to leave it!). The next day, after finding a ride to drive me literally 25 miles to this Southside Wrecker tow lot, I was forced to waste $200 to get my car "released", but of course it would not be that simple, because I could not drive my car off the lot! Certainly not 25 miles, anyway. Luckily, my roadside assistance called Bullet Towing to tow my car a second time in 24 hours, this time to my mechanic. I was given an ETA of approximately 45 minutes by USAA through text. The tow driver, Deana, called me five minutes after I requested the tow through my roadside assistance and said she was ten miles away. I was stranded in the Texas heat alone at this godforsaken Southside Wrecker tow lot, expecting to wait 45 more minutes, but Bullet Towing showed up ten minutes after they called me, beating the ETA wait time by 30 minutes! Not to mention the fact that Deana provided good conversation and advice on how I should proceed to file a complaint for the fact that my car had been towed in the first place. We drove by the grassy area I had originally left my car, and she agreed that it should not have been towed, and that I should most definitely file a complaint about Southside Wrecker and APD if necessary for the non-consent tow, and hopefully get my money back from Southside Wrecker. In a bad situation, Bullet Towing was the only positive part of this hassle. Thanks again Deana and Bullet! read more

Chrissy K.

182

14 years ago

I stupidly locked myself out of the car tonight and called Allstate's roadside assistance. They connected me with Bullet Towing, who answered quickly and professionally. Besides the typical questions of location and type of car, the man on the phone also asked to confirm that I was safe and not in any danger. I thought that was a such a nice gesture, especially since you don't often hear that with towing companies! After describing a few details, they dispatched a locksmith right away. This was the second good sign, because I have had experiences with other towing companies where I had to wait over 1-2 hours for a locksmith to arrive. Only 20 minutes after getting off of the phone, Jeff arrived and immediately got to work unlocking the door to my car. Jeff got the door open without a problem and conducted himself in a professional and friendly manner. I was incredibly surprised to find out that he was somewhat new at the job and had only been out doing jobs by himself for 3 days! He provided me with a Bullet Towing business card at the end, which was great for future reference. Overall, my experience with Bullet was one of the best that I have ever had during a lockout. I would recommend them to my friends and family and the next time I need a locksmith I will be calling Bullet. Thanks! read more

Michael E.

13 years ago

These guys are phenomenal, under great stress and time constrain i needed to relocate my 1960 Cessna 172C from Bergstrom Airport to a new storage location accross town. I was able to arrange this while out of state and they worked with my time slot that i was in town for,This is a project plane that had the wings removed. It is very delicate and not easy to secure when transporting. Plus it took a special type of trailer that had a low enough angle to allow clearance and long enough to transport. The company had this specialized trailer. The team of two that was sent out was very methodical about tying down the place so it had plenty of support but was not overly tighten to do damage to the aluminum skin and frame. The team that came came out was very professional and showed they had the proper talent to do such a job. I was quoted a very fare price, but with the careful time and condern they took to make sure it was properly secured the price was only slighly more. I felt they deserve much more for the work they did but they refuse to take anymore than they priced out. The owner is a top notch guy and kept me up to date as our meeting time approched. I highly recomennd these guys for any of your specialty transport needs. Mike San Jose, Ca/ Austin TX read more

Keith C.

103

10 years ago

My car broke down on a pretty dangerous part of the highway today on my way to church. My whole family was in the car, including my 5 year old son and 1 month old son. It was very hot outside and it was a really stressful situation. I called multiple companies that my google search pulled up before someone at Bullet answered the phone. She was helpful, polite and gave me a very clear idea of when the driver would be there. But the very best part of my experience was the driver himself. His name is Daniel Beckham. From the very beginning, he made me feel like I was a valued customer, and not someone he was trying to just get done with and move to the next. He towed my car to the repair shop and then drove me home. He was extremely patient and helpful as my family worked through a difficult and unexpected situation today. I think that Daniels demeanor speaks volumes about the culture of Bullet Towing. He is a shining example of what a service professional should do each day at their job. I can't say enough good things about him. And I have no reason to believe that this same sort of behavior permeates the entire company. Thank you Daniel, and Bullet Towing for making a REALLY bad day...better. read more

Damianne A.

13 years ago

Competitive, fair pricing, incredibly friendly and courteous service on all sides. I am having to dip into rent money that I'll need to deal with my landlord to pay for my tow and my repair, I'm having the absolute worst day (as anyone that needs a tow is), but I was smiling and laughing at the end of my tow, feeling better about life, and certain that everything is going to work out. They were sweet and helpful and made sure to be clear and upfront about all the charges so I could make the best decision about who to use (I called all the tow companies in Austin to get quotes first and they were lowest, although it's a short tow and they have a per mile fee so that may not be your experience, it's the lowest for 6-7 miles or less). They picked me up free of charge since the tow driver was near my house and I was planning on walking up 360 to get to my vehicle, and were generally so understanding of my crap mood that they turned it around completely. Great company, highly recommend. I would use them for a longer tow even if they weren't the cheapest due to mileage just to avoid the hassle of dealing with people who could give no shits about my crap day. read more

Matt W.

13 years ago

After my car died in a very awkward parking place on the 5th basement level of a very tight garage with just 6'8 foot clearance, I was stressed about even getting my car back out - much less in one piece. Bullet Towing to the rescue! Their receptionist was professional and clear about timing and costs, and the tow truck showed up on time. And my driver, Tony, is a freakin towing god! Even though the security guys were watching us like hawks the entire time , he worked calmly and quickly, got my car out of the garage faster than I would have ever imagined. And on the ride to my mechanic, I practically developed a full on bromance for Tony. From just being a friendly guy to giving some cash to some girls raising money for cancer research to letting multiple drivers merge and pass, he was a champ and damn nice guy! Bullet Towing gets the rating for their professionalism, for their pricing, and for saving my butt in record time. Tony gets a shout out for being the best tow truck driver I can imagine and for just being a amazing human being. Crux: Just call these guys. They will restore your faith in towing companies. read more

Maria S.

14 years ago

Last Tuesday, January 8, my insurance company (USAA) sent a gentleman from Bullet Towing when my truck would not start. This letter is in regards to Terry, an employee of your company. I usually don't take the time to give feedback, but Terry's outstanding service deserves a rave review. Terry went above and beyond to ensure that my car would make it to the auto shop that afternoon. He did so despite several obstacles. First, I had parked my car facing into another car. Second, there were too many cars parked around my truck. Third, my truck was not parked on level ground. Fourth, the cold rain did not help. Terry took charge of the situation with a plan of action. While Terry pushed my truck, he guided me with knowledgeable instructions as I handled the steering wheel. He calmed my anxieties with his confidence and expertise. It took a lot of physical effort, but Terry managed to get my truck out of its parking space into an orientation that would allow it to load onto the tow bed. Terry is amazing! His complete professionalism left me with a real good feeling about Bullet Towing! read more

Mische M.

13 years ago

My son's jeep quit on an interstate fly over... I called several companies in route to meet him and got estimates ranging from 45 minutes to two hours. I called the APD and ask for assistance with the traffic. Cars, trucks and semis were flying by as they couldn't see us at the crest of the bridge until they were upon us. The police never arrived. My son found Bullet and they were there within literally 15 minutes. The driver, Michael, had the foresight to request a second truck. One truck pulled in front to tow the disabled jeep while the other pulled in behind my vehicle to shield us from the oncoming traffic. In a matter of minutes, we were back on solid ground. I cannot express my gratitude. They were professional, courteous and understood the urgency of getting us out of a dangerous situation. The entire family now has them saved in our cell phones and I would highly recommend them to anyone in need. Bonus: They were $60 cheaper than the last towing company that towed the same jeep a shorter distance. Needless to say, the jeep has been put out to pasture. read more

Michelle S.

14 years ago

This is my second experience with a towing company. The first was horrible. I don't even remember the name of the company, but the wait time was rediculously long and the driver was, let's just say, less than professional. So when I needed my vehicle towed again, I was not looking forward to it. But this was a completely different experience. First we were told the wait time would be 45 minutes to an hour, which would have been much quicker than the first experience, so we were happy with that. But Jeff showed up 25 minutes from the time of the call. 5 stars for that one! Next, the driver, Jeff, was very professional. He was dressed with a company uniform, clean cut and shaven, and very polite.Yep, 5 stars for that! He made sure that he made room for my husband and I to sit comfortably in his truck. And by the way, he kept his truck very clean. Another 5 stars! We were bummed out we didn't make it to Emma Long and that my vehicle's belt snapped and adding towing to the events, could have made it worse, but Jeff made the experience a good as it can get. read more

Chrissy K.

14 years ago

I'm so impressed with these guys! Our wrecker drivers name was Joe and he was great! Yes we had to wait for a bit for him to get to us but understandable. We only waited 45 mins and he even called to apologize for running behind! After pulling into Target parking lot we snapped out lower ball joint! Joe work so hard to get our car on the flatbed making sure not to cause any further damage to my Mustang! He was so very kind and understanding! When we arrived at our home it took him an hour to get it off his truck and never complained! He worked so hard to insure that there was no extra damage to the car when getting it off the flatbed! I couldn't have asked for a better driver or company! Trust me I've dealt with crappy drivers and service before from other company's and these guys are the best! Will be recommending not just the company but Joe as well! Thank you guys so much for your outstanding hard working kind driver! He was the best! If I ever need another tow I will be calling and asking for Joe! read more

Coley O.

14 years ago

Don't usually take time to leave a review cause i'm lazy but these guys are quick and patient, worthy of a good review! Had my car towed to and from an auto shop, Louie picked my car up, was very nice and polite. The estimated repairs ended up being more than a I was willing to pay so I called Bullet towing once again. A driver showed up within 10 minutes and picked up my car and dropped it off back at my house. The driver, Tony, was very patient, professional and easy going. My credit card didn't work and i had to run inside and ask a roommate for another one. Tony was extremely patient, didn't at all seem to be bothered by the fact I left him waiting in the nest of mosquitoes that is a humid Austin Texas, he ran the card a second time, got it to work and both experiences with Bullet towing was a pleasant one. If you need your car towed for a $65 dollar hook-up fee and $3/mile extra (reasonable price) Bullet towing is the way to go!! read more

Aaron B.

13 years ago

I had my new BMW Z4 convertible stuck on top of a curb + tree stump. What was a tree stump doing in the middle of a downhill parking lot with no lights? No idea. Anyways, my car end up on on top of the tree stump and curb with all 4 wheel elevated off of the ground! I could not move forward or backwards.. My car was strangely not damaged! Bullet Towing came to my rescue and managed to get my car out of its sticky situation WITHOUT damaging it. This is very important. Using a combination of two towing trucks and some wooden planks, Steven and the owner of the company were able to successfully lift my car up in (all four wheels) up into the air, and carefully move it off of the curb and tree stump. They were meticulous and got my car out with no damage! Totally worth the time and wait. I highly recommend these guys, because they know what they are doing and they care about your car's well being. Give Steven a call! read more

Velia C S.

14 years ago

What a wonderful experience to have when everything else has gone wrong! My truck decided to shake rattle and roll making me afraid to drive. Since I have other vehicles, I put this on a back burner for a couple of weeks. I call my American Express (towing services) and they were great in securing Bullet Towing for me. American Express told me it would be 45 mins to 1 hour before they would get there. However, much to my surprise Tony G. from Bullet Towing call me within 10 mins. and he was at the house with 30 minutes. Tony was so professional in his work, but most importantly kind and thoughtful. Something that in the service industry, we as consumers don't encounter very often. He delivered the truck to the mechanics shop within 50 mins. THANK YOU Bullet Towing for your prompt service, but for having an employee like Tony. Many blessing and success in the New Year! 2013. read more

James H.

11 years ago

WOW. the 5 star reviewers were spot on! I had 2 cars on my property that were abandoned by their owners. after repeated requests for them to remove their cars. I had to find a towing company to remove them. I called Bullet, and the receptionist stopped me as I started to explain the issue and transferred me to the owner, who asked for pictures and gave me his mobile number to MMS them to. 30 minutes later 2 tow trucks showed up to remove the vehicles. no charge. the car's owners will have to go pick them out of the impound. They had all the paperwork all ready to go. They treated the vehicles as others have stated in their reviews. they took pictures of the cars before they touched them, then hooked them up to the tow trucks. they even took the time to check the tire pressure on the tires that were on the ground! very professional folks! read more

Simone B.

10 years ago

I was so frazzled by the time I was assigned to Bullet towing it would have taken a miracle to have an OUTSTANDING review! Well, they DESERVE IT! After Bullet Towing was assigned to get my daughter's car I called and talked to "RICK" I told him what had been going on and I BEG to see if his driver could possibly make it to her before the time was scheduled. He made me feel reassured even though I felt like screaming and bursting into tears. Rick made this experience absolutely painless, and his company deserves more that 5 stars! I appreciate at the AWESOME customer service, the PROFESSIONALISM they were, and the SPEEDY response of getting my daughter's car picked up! The estimated time was 60 minutes and they were there with in 40 on Friday afternoon traffic in Austin! Thanks again! I appreciate you and Tony being my knight in shining armor! read more

Pamela D.

14 years ago

I was stuck in a parking lot after picking up BBQ for my whole family...I had a big bag of food sitting in the back of my car and no way to get it to them. I called my insurance company's hotline and got a tow set up with Bullet Towing. I was told that they would be there to pick me up in 20 mins...I didn't hold out hope for the tow truck to be there that quick...but it actually go there in less than 20 mins. Tony G was the guy sent out to help and help he did! He quickly got my car hooked up and towed to my mechanic. From the time we called to the time we were home was less than an hour. Totally NOT what I was expecting after hearing so many tow truck horror stories. I would highly recommend giving Bullet Towing a call if you're in need of help. Our BBQ was still hot when we finally got to eat it too :-) read more

Michelle M.

14 years ago

This past weekend I had some car trouble and was stuck on the side of the road with my dog. The driver from Bullet Towing arrived quickly, he was so polite and helpful. I had to get a ride home from him and my car was delivered to my residence. The driver's name was Andy he said, but his shirt said Rick, not only did he help me and my dog into the tow truck, he also stopped at the nearest conveniece store and bought a me a Dr. Pepper and even got a cup of water for my dog, not only was he very professional, but we were so hot and thirsty and he made my day with the stellar customer service I received, he went over and beyond what I ever expected. I was so impressed, whenever I need to call my roadside assistance, I will specifically ask for Andy and Bullet Towing. These guys are amazing!! read more

ann l.

13 years ago

While recently in Austin, TX, my starter went out on my Honda Accord. Not fun at all! But, what would have been a totally disheartening situation became a true blessing. Terry called me and assured me he would arrive really soon which was as quick as the operator had told me. Terry was very informative, helpful, friendly and professional. He really knows his business! Not only was he able to accurately determine what my problem was, he got me to the auto repair shop I had chosen promptly and went inside with me to explain to the repair guy what the problem was. I truly appreciated knowing I was in good hands and grateful to discover such honest, dependable and reliable people in the towing business. Accolades to Bullet Towing! read more

Robert L.

14 years ago

My car's transmission went out at my home. The estimated time of arrival was 45 minutes so I decided to take a quick shower. The tow truck driver called me to let me know he had arrived even before I finished my shower in less than twenty minutes! Insanely quick for rush hour. Tony G was incredibly friendly and helpful. He even volunteered to push my car out of my garage and out to where it could safely and securely be hooked up to the truck. I followed behind him to the shop where my car was to be delivered and he thoughtfully placed my car in a safe location at the shop as to avoid being struck by other vehicles going in and out of the shop. All in all, I'm glad I had somebody like Tony G to help me in my situation! Thanks read more

Phillip L.

14 years ago

We were having a great Saturday until my truck wouldn't start after grabbing a bite to eat downtown. My roadside assistance connects me to Joe at Bullet Towing and we immediately start going through the checklist. After hearing my description of the problem, Joe shows up 15 minutes faster than quoted...with great eye contact and an even better handshake. He takes one look at my battery and explains that the starter is fine...but the "density of corrosion on the terminals, can actually create a negative charge from your battery" (who knew!?) He jumped my truck and I was on my way to get a new battery. Life Savers. Thank you Joe! (bossman...give this guy a raise!...he's the man!) Phillip Locey 04' Red F-150 read more

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